Safe Harbor. Henning B. Treichl. Senior Sales Engineer salesforce.com

Transcription

1 Henning B. Treichl Senior Sales Engineer salesforce.com Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended April 30, This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

2 EU-U.S. Safe Harbor Certification Salesforce.com is a Safe Harbor certified company f7cde/f241f27e774e882a85256c08005d a5fa?opendocument&highlight=2,salesforce Prototype: Det Borgernære Hospital

3 Why Cloud Computing and why Salesforce.com? Our Mission: Cloud Computing Driver, Catalyst & Evangelist 1960 s Mainframe 1980 s Client/server Today Enterprise Cloud Computing

4 Applications Moving to the Cloud 1960 s Mainframe 1980 s Client/server Today Cloud Computing Applications Platforms Moving to the Cloud 1960 s Mainframe 1980 s Client/server Today Cloud Computing Platforms

5 Collaboration Moving to the Cloud 1980 s Work Group Computing Lotus Notes Novell GroupWise 2000s Intranet Computing SharePoint Groove File Sharing Today Collaborative Computing What about risc? You are not first mover anymore Talk to your peers (cloud computing is global) Assess the cloud vendor and understand: Infrastructure Platform Services Operation procedures Standards and certifications Audits Try it and learn it (target the right projects)

6 Global Success in Public Sector Over 6,000 Government, Education & Nonprofit Customers General Government Economic Development Transportation Political Campaigns Science & Environment Health & Human Services Culture & Education Defense & Public Safety

7 Kaiser Permanente Powers IT Success with CRM and Force.com Initial CRM deployment in less than 4 months Data ambiguities and confusion removed Efficient custom app development frees up IT resources Complete sales productivity tools in hands of reps Kaiser Permanente receives consistently high marks in quality measurement and member satisfaction surveys. Part of our strategy to maintain and exceed those ratings involves implementing strategic technological innovations, such as Salesforce, that maximize employee productivity. - Jukka Valkonen Executive Director, Managing Enterprise Architect First Cloud Company to Exceed: $1.5 Billion + Annual Revenue Run Rate Quarterly Revenue ($M) Revenue through fiscal quarter ended 4/30/10

8 Strong Growth In New Customers 77,300+ Paying Customers The Cloud Computing Model Multi-tenant Automatic Upgrades Pay-as-you-go Real-time 5 Times Faster Half the Cost IDC White Paper sponsored by Salesforce.com: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings, Doc # , September, 2009

9 Annual Unit Shipments (MM) Ten-Year Computing Cycles 10X the number of users per cycle 2000s Mobile Internet Computing 1990s Desktop Internet Computing 1980s Client/server Computing 1970s Mini Computing 1960s Mainframe Computing Next Generation Devices Changing How We Access the Internet Device Shipments Smartphones Notebook PCs Desktop E 2010E 2011E 2012E 2013E Source: Morgan Stanley Internet Mobile Report, December 2009

10 The Most Rigorous Security Standards in the Industry The World s Most Trusted Security that Improves in Real-Time with Testing by Every Customer Application Security ISO SSL encryption Identity confirmation SAS 70 Type II; SysTrust certified FDA 21 CFR Part 11 & Part 820 HIPAA compliant Network Security IP restrictions Fault tolerant, multi-layered firewall Intrusion detection 3 rd party assessments Facility Security 24 x 365 security Biometric readers Silent alarms CCTV Motion detection Facilities Security 24 x 365 on-site security All doors, including cages, are secured with biometric hand geometry readers. Five levels of biometric scanning including man-traps required to reach Salesforce cages Fully anonymous exteriors Digital camera (CCTV) coverage of entire facility All exterior walls are bullet resistant Entire perimeter bounded by concrete bollards/planters A silent alarm and automatic notification of appropriate law enforcement officials protect all exterior entrances. CCTV integrated with access control and alarm system. Motion-detection for lighting and CCTV coverage.

11 Application Security Login Authenticate Apply Data Security Rules View Filtered Content SSL data encryption Optional strict password security policies Highly secure session key management All passwords stored in MD-5 hash Application self-monitors for security violations Rich sharing rules allow for granular data security control Database access is strictly controlled at multiple levels for maximum security Support for a wide variety of SSO integration architectures User authentication & SSO 2 Salesforce.com 1 DMZ Authentication Proxy 3 Salesforce.com User Corporate Directory Salesforce.com authentication Delegated Authentication Single Sign-On with Token Generator

12 Japan Post Saves $10M with Force.com Custom apps: Accident claims, customer profiles, operations auditing, and many more Banking, insurance, and postal services to 100M+ customers 155M records managed 100,000 users $10M savings over traditional platforms 75% Less Dev Time ½ the Cost 91% Fewer Bugs

13 Public Sector Customer Progression Platform Project Program Business Impact Initial Rollout Operations Recruiting Vendor Case Collaboration Productivity Enhancement 360 Degree View of Client Constituent Service Call Center E-Gov Portal Intranets Employee Help Desk Constituent Communities Analysis and Reporting Performance Outcome Analysis Competitor Analysis Grants Permits & Licensing Planning Financial Tracking 6 7 Part of DNA! Relationship Activity User Adoption Asset Functionality Real-time Cloud Solutions for Public Sector Executive Team Global View of Visibility into Operational Cost-Benefit Outcome Vision, Values, Performance to Trend Measurement Customer Agency Throughput Ratios Analysis Measurement Metrics Plan Analysis to Improve Satisfaction Relationship Constituent Service & Engagement Case & Incident Permitting & Licensing Grants Fee-for-Service 360º View of Clients Call Center E=Gov Portals Profiles Case Collaboration Intake & Eligibility Assessments Permits & Inspections Code Enforcement Proposals Correspondence Tracking Constituent Correspondence Social Media Integration Community Online Forms Feeds Service Plans Project Financials Task & Activity Tracking Licensing Planning Progress Reports Agreements & Contracts Accurate Knowledge Project 360 Program Payments & Impact E-Commerce Forecasting & Chat Status Updates Milestones Dashboard IG / Oversight Scheduling Receipts Measurement Budgeting Partner Marketing & Outreach Social Apps Social Content Groups Case Processing Staffing & Resource Program Financials Revenue Forecasts Field Inspections Grant Genius Reporting HR, Finance & Ops General Recruiting & Time-off Volunteer Ledger & Cash Contract Audits & On-boarding Budgeting AP/AR E-Commerce Billing Compliance Information Technology Employee Asset Project Quality Improvement Agile Vendor Operations Helpdesk & Help Desks Assurance Ideas Development Governance Ticket Tracking

14 3 Steps to Success in the Cloud 1)Talk to your peers 2)Target the right projects 3)Get started now