Borland Silk Performer Synthetic Transaction Monitoring for BMC Software

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1 DATASHEET Borland Silk Performer Synthetic Transaction Monitoring for BMC Software Proactively detect and quickly solve user-impacting business transactions issues before they negatively impact business reputation and revenue Analyst perspectives Today's mission critical are being developed, deployed and updated faster than ever before and are being accessed by an increasingly diverse array of end user devices and user interfaces. Maintaining expected end user service levels requires real-time end-to-end visibility and root cause analysis across complex networks, infrastructure, middleware, and located both on premises and in the cloud. Business challenge Businesses are increasingly dependent on customer-facing to be competitive. However, due to more complex and dynamic architectures, including virtual, and cloud environments, both business and IT managers continue to struggle to deliver expected service levels for end users. Decentralized operations further reduce visibility and control over performance for critical business. In fact, most IT organizations only see a small fraction of the errors their end users receive less than 1% according to some industry statistics likely because very few are detected by existing tools and most errors go unreported. As a result, both the business and IT are unaware that end-user productivity is being impacted until too late. This frequently leads to a negative user experience, customer attrition, and revenue risk not to mention a loss of faith in IT s ability to deliver. The BMC solution BMC Application Performance Management (APM) makes it possible to proactively detect and quickly resolve performance issues before they negatively impact business reputation and revenue. It reduces the time, effort, and operational cost involved with managing complex, dynamic by providing both IT and the business with real-time insight into performance from the end user perspective. BMC synthetic end user experience management as a part of BMC APM measures the performance of business by executing business transactions and monitoring response times. Key transactions are recorded and saved locally using Borland Silk Performer Synthetic Transaction Monitoring for BMC Software. These scripts are then scheduled for execution as background processes (often known as robots or execution agents) in userdefined locations representing key geographical or network locations. Upon execution of the recordings, BMC APM reports response times. Where response time degradation occurs, BMC APM assists in alerting and determining the root cause by identifying the problematic locations, transactions, and transaction steps. Mary Johnston Turner Research Vice President Enterprise Systems Management Software, IDC, February 2013 Any kind of and deployed anywhere BMC APM helps you efficiently manage and optimize the performance of your business-critical no matter where they are running in the traditional data center or in cloud or hybrid environments. You can manage either enterprise packaged or modern Rich Internet Applications. What s more, it gives you always-on, real-time visibility into end-user experience for all users, no matter what time or where they are or what path their traffic takes (including and content delivery networks, messaging, and mainframes). You can confidently and costeffectively meet or exceed expected service levels. With BMC APM, you can start simple, with synthetic end user experience monitoring, and add more management capabilities over time based on your organization s needs. This can be done without having to add additional management servers or consoles. You can seamlessly transition to a comprehensive end-to-end APM solution in which you can manage performance from the end user perspective through the back to the infrastructure.

2 BMC is distinctive in stepping up to a truly consumer-centric APM solution with a clear eye to usability and value, at a time when many of its competitors are struggling just to get ahead of their own complexity Dennis Drogseth Vice President, Enterprise Management Associates, July 2013 Key Benefits» Exceed service levels and avoid costly, reputationdamaging failures» Ensure reliable, high - performing» Monitors across the enterprise, including Web, mainframe, packaged, and customer» Monitors endto-end quality of service at regular intervals to help detect performance problems Enables faster isolation of root causes Figure 1. A global delivery dashboard lets you see end-user performance at a glance. This includes both real user and synthetic transactions The synthetic end user experience monitoring in BMC APM lets you:» Schedule and execute complex and multi-step business transaction from strategic locations to ensure availability of key business services» Detailed views of end-user experiences let you proactively trace out and correct performance problems before they impair availability.» Running scripts simultaneously eliminates the need for creative scheduling to accomplish accurate response time measurement.» Enables detailed performance monitoring and summary tracking for a wide range of users in your environment.» Integration of response-time data to support Service Level Management objectives» Support for deployed in enterprise, public or hybrid cloud environment» Support for Web 2.0 (Rich Internet and Ajax based)» Support for common packaged such as SAP, Siebel, Remedy and PeopleSoft» Support for Windows -based client/server, Citrix, Oracle Forms, and rich-client» Supports record and replay of in IPv6 (Internet Protocol version 6) networks. Supported Environment for synthetic monitoring Protocols Framework and HTTP(S)/HTML Ajax, Silverlight, Mobile devices Adobe Flex/AMF3,Granite DS Flex Unicode (UTF-8) SOAP (XML) FTP, LDAP MAPI, IMAP, SMTP/POP, SSL, Java over HTTP CORBA (IIOP), Java RMI (EJB/J2EE).NET Framework Java Framework DLL Interface Oracle Forms Packaged Apps SAP PeopleSoft Siebel Oracle Application Remedy ARS Web Real-time server monitors Windows and UNIX system/network counters JMX SNMP For Microsoft IIS Apache IBM WebSphere WebLogic IBoss Oracle SAP VMWare IBM DB2 Microsoft SQL Server

3 Real Customer Value.NET Remoting, Citrix ICA, ODBC Oracle Call Interface (OCI) With Application Performance Management from BMC we control our from the end user to the code. BMC APM provides realuser performance monitoring to detect and analyze user experience issues IT Manager, Large Enterprise Telecommunication s Services Company DB2 CLI TCP/IP, UDP, Tuxedo ATMI, Jolt TN3270E, TN5250, and T100/200+ Collaborate more effectively across functional teams With BMC APM, you can start simple, with synthetic end user experience monitoring, and add more management capabilities over time, based on your organization s needs. You can seamlessly transition to a comprehensive end-toend APM solution in which you can manage performance from the end user perspective through the back to the infrastructure. With BMC APM, you can link and IT operations teams, tools and processes to improve operational efficiency and cut costs. APM integrates with your BMC BSM solutions for configuration management (CMDB), performance and availability, change, capacity and incident management (BMC Proactive Performance Management) without requiring custom integrations. After all, you want to spend time growing your business not managing your management tools. APM lets you:» Correlate end user issues directly to the and infrastructure The greatest benefit that we ve achieved with BMC Application Performance Management is the ability to see our customer s experience, click through click, and be able to get an idea of what they are feeling as they work in our SaaS» Understand and prioritize issues based on service impact» Detect and resolve service-impacting issues no matter the cause user,, or infrastructure» Share meaningful information with developers for quick problem resolution» Drive intelligent ticketing and automated repairs» Make better infrastructure investments based on usage IT Manager, Medium Enterprise Health Care Company Figure 2 Service Level Integration with BMC ProactiveNet Performance Management (BPPM) makes it easier identifying failures

4 BUSINESS RUNS ON I.T. I.T. RUNS ON BMC SOFTWARE. Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 rely on BMC Software (NASDAQ: BMC) to manage their business services and across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended March 31, 2013, BMC revenue was approximately $2.2 billion. For more information To learn more about how BMC Application Performance Management can help you shift to a proactive, user-centric performance management approach, visit

5 BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Other names may be trademarks of their respective owners. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners BMC Software, Inc. All rights reserved. Origin date: 04/14