Step-by-Step Data Governance Strategies

Size: px
Start display at page:

Download "Step-by-Step Data Governance Strategies"

Transcription

1 Step-by-Step Data Governance Strategies By Gwen Thomas Corporate Data Advocate, The International Finance Corporation (part of the World Bank Group) and Founder, The Data Governance Institute twitter: gwenthomasdgi Information and Data Quality Conference, Nov , Little Rock, AR Gwen Thomas

2 Morning Agenda Anatomy of a Data Governance program Hands-on-activities unlike any you ve ever done before!!! Prepare to have fun and talk a lot Afternoon Agenda Translate the results of our morning s activities into components of a Data Governance strategy Use templates to take notes we can use to build our own strategies Step-by-Step Data Governance Strategies Gwen Thomas

3 The Data Governance Institute Framework has 10 components: Rules and Rules of Engagement 1. Mission and Vision 2. Goals, Governance Metrics and Success Measures 3. Data Rules and Definitions 4. Decision Rights 5. Accountabilities 6. Controls People and Organizational Bodies 7. Data Stakeholders 8. A Data Governance Office 9. Data Steward Processes 10. Proactive, Reactive, and Ongoing Data Governance Processes Were looking at these components from a fresh perspective, using different graphics and an experiential approach. For the original, visit The framework we re using Gwen Thomas

4 Overview 4 Your Data Governance strategy will describe the situation youre addressing: The goals of your stakeholders The process used to address those goals The information needed to successfully complete the process The risk or known problem affectng the data (and therefore the process and the goals.) Your Data Governance strategy will also describe how you intend to address the situation: Control objectives and control activities Accountabilities and the policies/rules needed to enforce them Decision rights Participants, and their processes 2013 Gwen Thomas We re taking a fun, experiential approach to learning about these. By the time we re done, you ll be able to describe them to and whiteboard them for anyone! Get out your pencils!!!

5 Data Governance Been there got the T-Shirt Gwen Thomas

6 We ll be discovering our superpowers as we go along. You ll be using your brain a lot. Hope you have a thick skull! Wanna be a Superhero? You re in public. Suit up! Gwen Thomas

7 DG DM What s the yin to your Data Governance yang? You ll need an emblem, even if you never show it to people. This will be different for each of you, because it will represent your special challenge Gwen Thomas

8 End extreme poverty Through development projects While remaining financially sustainable Goals DG DM Why are you here? Who needs you? Gwen Thomas

9 ! Risk or Problem Process Data and Information DG DM Goals Why are you here? Who needs you? Gwen Thomas

10 Goals! L L L DG DM Why are you here? Who needs you? 10 Your stakeholders for this risk or problem L

11 ! If we do A (data gov) L L L then B (we address the problem with the data) and therefore C (manage the risk to the xxx project, which is needed to meet the xxx corporate goal) DG DM Goals You need to say If A, then B, therefore C to your stakeholders L Gwen Thomas Your stakeholders for this risk or problem L

12 DG DM Ready to become a superhero? Gwen Thomas

13 ! Control Goals Objectives DG DM Gwen Thomas

14 ! Control Goals Objectives DG DM Control Activities Gwen Thomas

15 ! Control Goals Objectives DG DM Accountabilities Control Activities Gwen Thomas

16 ! Control Goals Objectives DG DM Policy or other type of rule! Accountabilities Control Activities Gwen Thomas

17 ! Control Decision Rights Goals Objectives DG DM Policy or other type of rule! Accountabilities Control Activities Gwen Thomas

18 ! Risk Needed data At-risk business process Decision Rights DG DM Goals Control Objectives Policy or other type of rule! Accountabilities Control Activities Gwen Thomas Stakeholders / Involved Groups & Roles

19 Ready to start building your Data Governance strategy? Gwen Thomas

20 My Organization s Goals Gwen Thomas

21 What s at risk, and why Gwen Thomas

22 What data condition is causing the risk Gwen Thomas

23 Why it s not just an IT problem Gwen Thomas

24 Our Value Statement Gwen Thomas

25 What Control Objectives we aim to address, within what scope Gwen Thomas

26 What success will look like, and how it will be measured Gwen Thomas

27 What types of Control Activities we will recommend Gwen Thomas

28 What staff should be involved in (and manage) the development of Control Objectives and their translation into Control Activities Gwen Thomas

29 What we propose to call the group that is managing Data Governance efforts, and where we propose they be located in the organization Gwen Thomas

30 Who they will work closely with L L L L L L DG DM Gwen Thomas

31 How we propose to align accountabilities for Control Activities, and who will be involved in negotiations Gwen Thomas

32 What Policies, Standards, guidelines, or other rules will be needed to support or mandate accountabilities Policy or other type of rule! Gwen Thomas

33 How we propose Policies, Standards, Guidelines, or other rules be developed and introduced, and by whom Policy or other type of rule! Gwen Thomas

34 How we propose to align decision rights during rule-making Gwen Thomas

35 How we propose to align decision rights during issue escalation and issue resolution Gwen Thomas

36 Your Data Governance strategy will describe the situation you re addressing: The goals of your stakeholders The process used to address those goals The information needed to successfully complete the process The risk or known problem affectng the data (and therefore the process and the goals.) Your Data Governance strategy will describe how you intend to address the situation: Control objectives and control activities Accountabilities and the policies/rules needed to enforce them Decision rights Participants, and the processes they ll undertake Summary Gwen Thomas

37 Now let s talk about your specific challenges and the strategies you ll adopt to meet them Gwen Thomas

38 your sketches and notes Gwen Thomas

39 your sketches and notes Gwen Thomas

40 your sketches and notes Gwen Thomas

HOW TO USE THE DGI DATA GOVERNANCE FRAMEWORK TO CONFIGURE YOUR PROGRAM

HOW TO USE THE DGI DATA GOVERNANCE FRAMEWORK TO CONFIGURE YOUR PROGRAM HOW TO USE THE DGI DATA GOVERNANCE FRAMEWORK TO CONFIGURE YOUR PROGRAM Prepared by Gwen Thomas of the Data Governance Institute Contents Why Data Governance?... 3 Why the DGI Data Governance Framework

More information

Expanding Data Governance Into EIM Governance. [email protected] 321-438-0774. The Data Governance Institute page 1

Expanding Data Governance Into EIM Governance. Gwen.Thomas@DataGovernance.com 321-438-0774. The Data Governance Institute page 1 Gwen Thomas President, page 1 has three arms: 1. Training/consulting 2. Membership (The Data Governance & Stewardship Community of Practice) ce) at www.datastewardship.com 3. Information services, publishing

More information

Big G and li,le g Data Governance

Big G and li,le g Data Governance Big G and li,le g Data Governance a presenta6on for DAMA Indiana Gwen Thomas President, The Data Governance Ins6tute Governance and Management Big G Governance: The policy making layer Management & Architecture:

More information

AGENDA. Data Governance. Overview. Structure. Process. Scope/Policies. Bill & Melinda Gates Foundation 2

AGENDA. Data Governance. Overview. Structure. Process. Scope/Policies. Bill & Melinda Gates Foundation 2 DATA GOVERNANCE Using Data & Technology to Support Improved Teaching May 28, 2014 Corey Chatis, Chatis Consulting Josh Allen, Denver Public Schools Paige Hoffman and Sumner Handy, District of Columbia

More information

Squaring the circle: using a Data Governance Framework to support Data Quality. An Experian white paper

Squaring the circle: using a Data Governance Framework to support Data Quality. An Experian white paper Squaring the circle: using a Governance Framework to support Quality An Experian white paper June 2014 Introduction Most organisations wish for better quality data which makes it surprising just how many

More information

Strategic Planning for Small Business. Carol Rovello * [email protected] * 828.280.6253

Strategic Planning for Small Business. Carol Rovello * carol@strategic-workplace-solutions.com * 828.280.6253 Strategic Planning for Small Business 1 Agenda Welcome Overview of Strategic Planning Key Planning Steps and Tools 2 Planning Controlling Management Functions Organizing Leading 3 Planning Alignment Strategic

More information

GOVERNANCE DEFINED. Governance is the practice of making enterprise-wide decisions regarding an organization s informational assets and artifacts

GOVERNANCE DEFINED. Governance is the practice of making enterprise-wide decisions regarding an organization s informational assets and artifacts GOVERNANCE DEFINED Governance is the practice of making enterprise-wide decisions regarding an organization s informational assets and artifacts Governance over the use of technology assets can be seen

More information

IT Service Management

IT Service Management IT Service Management Description Managing service levels is about understanding the importance of a service and ensuring that resources are available to meet agreed-upon performance expectations. This

More information

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery Overview This sub-discipline covers the competencies required to perform performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and

More information

Data Governance in a Siloed Organization

Data Governance in a Siloed Organization The First Step in Master Data Management Data Governance in a Siloed Organization Kelle O Neal Managing Partner [email protected] Gurinder Bahl Principal Product Manager, Oracle [email protected]

More information

The ROI of Data Governance: Seven Ways Your Data Governance Program Can Help You Save Money

The ROI of Data Governance: Seven Ways Your Data Governance Program Can Help You Save Money A DataFlux White Paper Prepared by: Gwen Thomas The ROI of Data Governance: Seven Ways Your Data Governance Program Can Help You Save Money Leader in Data Quality and Data Integration www.dataflux.com

More information

Data Governance With a Focus on Information Quality

Data Governance With a Focus on Information Quality MIT Information Quality Industry Symposium, Information Quality By Gwen Thomas, President, The The Data Governance Institute Objectives of this presentation Identify interdependencies between Information

More information

Organizational Change Management Workshop Introduction

Organizational Change Management Workshop Introduction Organizational Change Management Workshop Introduction ICGFM May 19 23, 2014 Richard Hudson Evans Incorporated Jim Wright Evans Incorporated Doug Hadden FreeBalance 1 What is Change Management? The process

More information

Welcome to the Data Analytics Toolkit PowerPoint presentation on data governance. The complexity of healthcare delivery, the exploding demand for

Welcome to the Data Analytics Toolkit PowerPoint presentation on data governance. The complexity of healthcare delivery, the exploding demand for Welcome to the Data Analytics Toolkit PowerPoint presentation on data governance. The complexity of healthcare delivery, the exploding demand for actionable information, pressure for greater public accountability,

More information

Application Overhaul. Key Initiative Overview

Application Overhaul. Key Initiative Overview Scott D. Nelson Research Managing Vice President This overview provides a high-level description of the Application Overhaul Key Initiative. IT leaders can use this guide to understand how to develop an

More information

Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization

Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization Intros - Name - Interest / Challenge - Role Data Governance is a Business Function Data governance should

More information

IRMAC SAS INFORMATION MANAGEMENT, TRANSFORMING AN ANALYTICS CULTURE. Copyright 2012, SAS Institute Inc. All rights reserved.

IRMAC SAS INFORMATION MANAGEMENT, TRANSFORMING AN ANALYTICS CULTURE. Copyright 2012, SAS Institute Inc. All rights reserved. IRMAC SAS INFORMATION MANAGEMENT, TRANSFORMING AN ANALYTICS CULTURE ABOUT THE PRESENTER Marc has been with SAS for 10 years and leads the information management practice for canada. Marc s area of specialty

More information

Nonprofit Leadership Transition: Sustaining Organizational Success When a Founder or Long-Term Leader Departs

Nonprofit Leadership Transition: Sustaining Organizational Success When a Founder or Long-Term Leader Departs Nonprofit Leadership Transition: Sustaining Organizational Success When a Founder or Long-Term Leader Departs Nonprofit organizations are predicted to transition their chief executive at a staggering rate

More information

Data Governance A Big Step for your Big Data Initiatives

Data Governance A Big Step for your Big Data Initiatives Data Governance A Big Step for your Big Data Initiatives RoundWorld Solutions, Inc. 191 Calle Magdalena Suite 290 Encinitas, CA 92024 Phone: 866-868-5130 12.29.2014 CONTENTS 1.0 Introduction...... 3 1.1

More information

Agile Master Data Management TM : Data Governance in Action. A whitepaper by First San Francisco Partners

Agile Master Data Management TM : Data Governance in Action. A whitepaper by First San Francisco Partners Agile Master Data Management TM : Data Governance in Action A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary What do data management, master data management,

More information

Joint Operations Steering Committee Charter

Joint Operations Steering Committee Charter JOINT GOVERNANCE DOCUMENTS Document #: XXX-0001 - CHARTER - Joint Operations Steering Committee.doc Last Updated: 03/05/2011 Joint Operations Steering Committee Charter The Directors of the Department

More information

Strategic Executive Coaching: An Integrated Approach to Executive Development

Strategic Executive Coaching: An Integrated Approach to Executive Development Strategic Executive Coaching: An Integrated Approach to Executive Development A new concept in executive coaching is leading companies to fully utilize the talent they have to drive organizational strategy

More information

THE MELBOURNE MANDATE: A call to action for new areas of value in public relations and communication management DRAFT FOR PUBLIC COMMENT OCTOBER 2012

THE MELBOURNE MANDATE: A call to action for new areas of value in public relations and communication management DRAFT FOR PUBLIC COMMENT OCTOBER 2012 THE MELBOURNE MANDATE: A call to action for new areas of value in public relations and communication management DRAFT FOR PUBLIC COMMENT OCTOBER 2012 The mandate of public relations is to build and sustain

More information

Certified Human Resources Professional Competency Framework

Certified Human Resources Professional Competency Framework Certified Human Resources Professional Competency Framework Table of Contents About the CHRP 3 Application of the Competency Framework 3 Path to Obtain the CHRP 4 Maintaining the CHRP 4 Overview of the

More information

Strategy and Performance Management in the Government

Strategy and Performance Management in the Government Strategy and Performance Management in the Government A White Paper By James B. Whittaker Retired Rear Admiral, U.S. Navy, and author of President s Management Agenda: A Balanced Scorecard Approach 444

More information

Overview of Future Purchasing s fundamental and advanced training workshops...

Overview of Future Purchasing s fundamental and advanced training workshops... Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our

More information

HOW TO BUILD AN AGILE SOCIAL MEDIA TEAM

HOW TO BUILD AN AGILE SOCIAL MEDIA TEAM HOW TO BUILD AN AGILE SOCIAL MEDIA TEAM Putting the Right Skills in Place for Social Media Effectiveness a publication How to Build an Agile Social Media Team 2 Consumers increasingly expect to engage

More information

Central Project Office: Charter

Central Project Office: Charter Central Project Office: Charter ITCS: Central Project Office EAST CAROLINA UNIVERSITY 209 COTANCHE STREET, GREENVILLE, NC 27858 1 Table of Contents INTRODUCTION... 3 PURPOSE... 3 EXPECTED BENEFITS... 3

More information

Standards of Practice & Scope of Services. for Health Care Delivery System Case Management and Transitions of Care (TOC) Professionals

Standards of Practice & Scope of Services. for Health Care Delivery System Case Management and Transitions of Care (TOC) Professionals A M E R I C A N C A S E M A N A G E M E N T A S S O C I A T I O N Standards of Practice & Scope of Services for Health Care Delivery System Case Management and Transitions of Care (TOC) Professionals O

More information

Request for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll

Request for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll Request for Proposal Supporting Document 3 of 4 Contract and Relationship December 2007 Table of Contents 1 Introduction 3 2 Governance 4 2.1 Education Governance Board 4 2.2 Education Capability Board

More information

P U T Y O U R L O G O H E R E. Revision Date Description of Changes Author / Editor. Name Title Organization E-mail Tel. 1

P U T Y O U R L O G O H E R E. Revision Date Description of Changes Author / Editor. Name Title Organization E-mail Tel. 1 : FOR EVALUATION ONLY ENTERPRISE PROJECT MANAGEMENT OFFICE (EPMO) CHARTER for PUT YOUR LOGO HERE Accepted by Revision x.x Sample: For Evaluation

More information

Korn Ferry Leadership Principles. Strengthening your organization's leadership base.

Korn Ferry Leadership Principles. Strengthening your organization's leadership base. Korn Ferry Leadership Principles Strengthening your organization's leadership base. How secure is your leadership base? Moving from being an individual contributor to a first leadership role is one of

More information

What is the SynbiCITE 4-Day MBA?

What is the SynbiCITE 4-Day MBA? SynbiCITE 4 day More Business Acumen : Developing Entrepreneurship in Synthetic Biology Building a Synthetic Biology-Rich Biotech Business from Scratch 14-18 December 2015 Imperial College London What

More information

OE PROJECT CHARTER TEMPLATE

OE PROJECT CHARTER TEMPLATE PROJECT : PREPARED BY: DATE (MM/DD/YYYY): Project Name Typically the Project Manager Project Charter Last Modified Date PROJECT CHARTER VERSION HISTORY VERSION DATE (MM/DD/YYYY) COMMENTS (DRAFT, SIGNED,

More information

Business Analyst Position Description

Business Analyst Position Description Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...

More information

The role of IT in business-led Data Governance. by First San Francisco Partners

The role of IT in business-led Data Governance. by First San Francisco Partners The role of IT in business-led Data Governance by First San Francisco Partners 2 It s been said the first step in solving any problem is recognizing there is one. Fortunately today, more and more companies

More information

CTAA - SAFETY AND SECURITY OFFICER PROGRAM (CSSO)

CTAA - SAFETY AND SECURITY OFFICER PROGRAM (CSSO) CTAA - SAFETY AND SECURITY OFFICER PROGRAM (CSSO) 1 Training Agenda: Morning Session-Day 1: Introduction Leadership and Administration Transit Operations Afternoon Session-Day 1: Maintenance and Technology

More information

Data Governance The Missing Link for Data Quality Success

Data Governance The Missing Link for Data Quality Success San Francisco Bay Area Data Management Association DAMA Day 2007 Monday, December 11, 2006 San Ramon, California Data Governance The Missing Link for Data Quality Success Danette McGilvray Granite Falls

More information

ENTERPRISE RISK MANAGEMENT FRAMEWORK

ENTERPRISE RISK MANAGEMENT FRAMEWORK ENTERPRISE RISK MANAGEMENT FRAMEWORK COVENANT HEALTH LEGAL & RISK MANAGEMENT CONTENTS 1.0 PURPOSE OF THE DOCUMENT... 3 2.0 INTRODUCTION AND OVERVIEW... 4 3.0 GOVERNANCE STRUCTURE AND ACCOUNTABILITY...

More information

The ITIL Foundation Examination

The ITIL Foundation Examination The ITIL Foundation Examination Sample Paper B, version 5.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have

More information

Health Consumers Council - Strategic Plan 2013-2015

Health Consumers Council - Strategic Plan 2013-2015 Health Consumers Council - Strategic Plan 2013-2015 Vision: Western Australian health consumers achieve the best possible outcomes from WA s public and private health services. HCC works to support the

More information

The Social Media and Communication Manager will implement the. Company s Social Media Strategy, develop brand awareness, generate

The Social Media and Communication Manager will implement the. Company s Social Media Strategy, develop brand awareness, generate SOCIAL MEDIA AND COMMUNICATION MANAGER Hours: Negotiable after interview Pay: Negotiable after interview The Social Media and Communication Manager will implement the Company s Social Media Strategy, develop

More information

SEARCH PROFILE. Executive Director Energy Technical Services. Alberta Energy. Executive Manager 1

SEARCH PROFILE. Executive Director Energy Technical Services. Alberta Energy. Executive Manager 1 SEARCH PROFILE Executive Director Energy Technical Services Alberta Energy Executive Manager 1 Salary Range: $125,318 - $164,691 ($4,801.47 - $6,310.03 bi-weekly) Limited Competition Job ID: 1032725 Closing

More information

Director of Asset Management and Repairs

Director of Asset Management and Repairs Job details Job title: Director of Asset Management Responsible to: Executive Director of Property Responsible for: Location: Overview of the role The overall purpose of the Director of Asset Management

More information

UCPath Change Management Strategy for UC San Diego. July 2013

UCPath Change Management Strategy for UC San Diego. July 2013 UCPath Change Management Strategy for UC San Diego July 2013 Overview Background Key Components Approach & Methodology Change Network Framework For Action Challenges Resources & Tools Summary Table of

More information

The DGI Data Governance Framework

The DGI Data Governance Framework WHEN WHY to achieve 1 Develop a value statement 2 Prepare a roadmap 3 Plan and Fund 4 Design the program WHO WHAT 5 Deploy the program 6 Govern the data 7 Monitor, Measure, Report HOW The DGI Framework

More information

WV School Counseling Program Audit

WV School Counseling Program Audit The program audit is used to assess the school counseling program in comparison with West Virginia s Model for School Counseling Programs. Audits serve to set the standard for the school counseling program.

More information

JOB DESCRIPTION HEALTH COMMISSIONER

JOB DESCRIPTION HEALTH COMMISSIONER JOB DESCRIPTION HEALTH COMMISSIONER ROLE OVERVIEW: An appointed public official who serves as the Health Commissioner of the General Health District in Mahoning County, Ohio, and chief executive officer

More information

WV School Counseling Program Audit

WV School Counseling Program Audit The program audit is used to assess the school counseling program in comparison with West Virginia s Model for School Counseling Programs. Audits serve to set the standard for the school counseling program.

More information

REQUEST FOR PROPOSALS. Information Technology Managed Services Provider

REQUEST FOR PROPOSALS. Information Technology Managed Services Provider REQUEST FOR PROPOSALS Information Technology Managed Services Provider INTRODUCTION Through this Request for Proposals ( RFP ), Rhode Island Housing seeks proposals from qualified firms ( Firms ) to provide

More information

Key Considerations for Information Technology Governance. 900 Monroe NW Grand Rapids, MI 49503 (616) 632-8000

Key Considerations for Information Technology Governance. 900 Monroe NW Grand Rapids, MI 49503 (616) 632-8000 Key Considerations for Information Technology Governance What is IT Governance? Big Picture approach to information and data management Sets priorities: Managing performance Delivering value Managing risk

More information

Project and Operational processes, Key differences. Gotchas when deploying projects into operations

Project and Operational processes, Key differences. Gotchas when deploying projects into operations Project and Operational processes, Key differences. Gotchas when deploying projects into operations Purpose of this Presentation Assist the smooth implementation of projects into production I ve heard

More information

ASAE s Job Task Analysis Strategic Level Competencies

ASAE s Job Task Analysis Strategic Level Competencies ASAE s Job Task Analysis Strategic Level Competencies During 2013, ASAE funded an extensive, psychometrically valid study to document the competencies essential to the practice of association management

More information

Gwen Thomas, The Data Governance Institute. Abstract

Gwen Thomas, The Data Governance Institute. Abstract WHEN WHY to achieve WHO WHAT HOW The DGI Framework Gwen Thomas, The Institute Abstract can mean different things to different people. Adding to this ambiguity, governance and stewardship can be perceived

More information

Data Management -Enabling

Data Management -Enabling Data Management -Enabling Open Data and Interoperability DAMA-Ottawa Seminar & Workshop June 15 th, 2011 Welcome On behalf of DAMA-Ottawa, welcome to our second DAMA event focused on Data Management issues

More information

SAS Data Management Technologies Supporting a Data Governance Process. Dave Smith, SAS UK & I

SAS Data Management Technologies Supporting a Data Governance Process. Dave Smith, SAS UK & I SAS Data Management Technologies Supporting a Data Governance Process Dave Smith, SAS UK & I Agenda Data Governance What it is Why it s needed How to get started SAS technologies which can assist Data

More information

A Guide to Developing a Workflow System for Your Financial Advisory Firm

A Guide to Developing a Workflow System for Your Financial Advisory Firm A Guide to Developing a Workflow System for Your Financial Advisory Firm A financial advisory firm cannot deliver a high level of service to its clients efficiently and profitably without a workflow system

More information

The Service Desk Survival Guide 2005 Peter McGarahan

The Service Desk Survival Guide 2005 Peter McGarahan The Service Desk Survival Guide 2005 Peter McGarahan The Outlook For 2005 Go After Project Funding Globalization/Consolidation Outsourcing/Offshoring Career Development in/outside of IT Cost Containment

More information

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. H86920, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan

More information

Administrative Data Governance Initiative. Charter

Administrative Data Governance Initiative. Charter Administrative Data Governance Initiative Charter December 2014 Vision New York University s administrative data is treated as an enterprise-wide asset and is readily available to support evidence-based

More information

Continuous Im rovement Pro rams/stewardshi

Continuous Im rovement Pro rams/stewardshi _/ --- -- --==- - -.. - -- -- - --- =-. " :, : " :. - -- - GOV RNAN Management Framework Continuous Im rovement Pro rams/stewardshi PUBLISHING BV (9 2000 all rights reserved 2004-02-04 Alignment of Organization

More information

SEARCH PROFILE. Executive Director Policy, Planning and Legislative Services. Alberta Seniors and Housing. Executive Manager I

SEARCH PROFILE. Executive Director Policy, Planning and Legislative Services. Alberta Seniors and Housing. Executive Manager I SEARCH PROFILE Executive Director Policy, Planning and Legislative Services Alberta Seniors and Housing Executive Manager I Salary Range: $125,318 - $164,691 ($4,801.47 $6,310.03 bi-weekly) Limited Competition

More information

Onboarding: The Essential Rules for a Successful Onboarding Program

Onboarding: The Essential Rules for a Successful Onboarding Program Onboarding: The Essential Rules for a Successful Onboarding Program Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave,

More information

CSR / Sustainability Governance and Management Assessment By Coro Strandberg Principal, Strandberg Consulting www.corostrandberg.

CSR / Sustainability Governance and Management Assessment By Coro Strandberg Principal, Strandberg Consulting www.corostrandberg. Introduction CSR / Sustainability Governance and Management Assessment By Coro Strandberg Principal, Strandberg Consulting www.corostrandberg.com June 2015 Companies which adopt CSR or sustainability 1

More information

Connecticut s P20 WIN Data Governance Manual

Connecticut s P20 WIN Data Governance Manual Connecticut s P20 WIN Data Governance Manual This manual provides a detailed description of the structure, processes, roles and responsibilities that guide the governance of P20 WIN. Prepared by P20 WIN

More information

COMMUNICATIONS MANAGEMENT PLAN <PROJECT NAME>

COMMUNICATIONS MANAGEMENT PLAN <PROJECT NAME> COMMUNICATIONS MANAGEMENT PLAN TEMPLATE This Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template

More information

Rollins College Strategic Marketing Guidelines

Rollins College Strategic Marketing Guidelines Rollins College Strategic Marketing Guidelines Role of the Strategic Marketing Team The Rollins College Strategic Marketing Initiative was designed to provide a substantial means to increase the visibility

More information

Business Relationship Manager Position Description

Business Relationship Manager Position Description Manager Position Description February 9, 2015 Manager Position Description February 9, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...

More information

Enterprise Architecture (Re)Charter Template

Enterprise Architecture (Re)Charter Template Enterprise Architecture (Re)Charter Template To learn more about this full research or to inquire about membership, contact us: +1-866-913-8101 IT.Support@ executiveboard.com www.cebglobal.com/it CEB Enterprise

More information

Entering its Third Century

Entering its Third Century the University Library Entering its Third Century SEPTEMBER 2015 A long with their universities, the best academic libraries constantly adapt to the forces reshaping research, teaching, and learning. This

More information

How To Understand The Role Of Enterprise Architecture In The Context Of Organizational Strategy

How To Understand The Role Of Enterprise Architecture In The Context Of Organizational Strategy Enterprise Architecture in the Context of Organizational Strategy Sundararajan Vaidyanathan Senior Enterprise Architect, Unisys Introduction The Presidential Management Agenda (PMA) 1 is geared towards

More information

ADVANCED HUMAN RESOURCE EXECUTIVE PROGRAM

ADVANCED HUMAN RESOURCE EXECUTIVE PROGRAM STRATEGIC HR MANAGEMENT PROGRAM ADMISSION By application only PROGRAM DATES Oct. 27 Nov. 7, 2014 March 16-27, 2015 July 6-17, 2015 Oct. 26 Nov. 6, 2015 LOCATION Ann Arbor, Michigan FEE // $24,500 Includes:

More information

Strategic Planning: from idea to execution

Strategic Planning: from idea to execution Strategic Planning: from idea to execution B. Keith Speers The Ohio State University Alumni Association March 2, 2015 The Plan for Tonight Mission, Vision & Values and Their Connection to Customers Strategic

More information

The Key Components of a Data Governance Program. John R. Talburt, PhD, IQCP University of Arkansas at Little Rock Black Oak Analytics, Inc

The Key Components of a Data Governance Program. John R. Talburt, PhD, IQCP University of Arkansas at Little Rock Black Oak Analytics, Inc The Key Components of a Data Governance Program John R. Talburt, PhD, IQCP University of Arkansas at Little Rock Black Oak Analytics, Inc My Background Currently University of Arkansas at Little Rock Acxiom

More information

Call Center Agent Training. Best Practice

Call Center Agent Training. Best Practice Call Center Agent Training Best Practice Training Best Practice Make sure each learner signs an attendance register Provide a manual Keep the instruction lively, practical, and interactive Include videos,

More information

Virginia Longitudinal Data System

Virginia Longitudinal Data System Virginia Longitudinal Data System Book of Data Governance Version 1.0 Page 1 Signature Page The following parties agree upon the policies and procedures outlined in this version of the VLDS Book of Data

More information

Role and Skill Descriptions. For An ITIL Implementation Project

Role and Skill Descriptions. For An ITIL Implementation Project Role and Skill Descriptions For An ITIL Implementation Project The following skill traits were identified as fairly typical of those needed to execute many of the key activities identified: Customer Relationship

More information

COMMUNICATIONS MANAGEMENT PLAN <PROJECT NAME>

COMMUNICATIONS MANAGEMENT PLAN <PROJECT NAME> COMMUNICATIONS MANAGEMENT PLAN TEMPLATE This Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template

More information

Enterprise Architecture Program. Key Initiative Overview

Enterprise Architecture Program. Key Initiative Overview Richard Buchanan Research Managing Vice President This overview provides a high-level description of the Enterprise Architecture Program Key Initiative. IT leaders can use this guide to understand what

More information

Strategy and Tactics to Achieve Effective IT Governance

Strategy and Tactics to Achieve Effective IT Governance Strategy and Tactics to Achieve Effective IT Governance By Kerry Litten BT Senior Principal BT Compute Services that adapt Introduction IT governance is currently a hot topic and has been for some time.

More information

META-LEADERSHIP: CONNECTING T HE SILOS OF HEALTH CARE. Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D., M.H.C.M. NOVEMBER 14-15, 2009

META-LEADERSHIP: CONNECTING T HE SILOS OF HEALTH CARE. Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D., M.H.C.M. NOVEMBER 14-15, 2009 META-LEADERSHIP: CONNECTING T HE SILOS OF HEALTH CARE AMERICAN COLLEGE OF PHYSICIAN EXECUTIVES Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D., M.H.C.M. NOVEMBER 14-15, 2009 Day One 8:00-11:30 am Working

More information

The ITIL Foundation Examination

The ITIL Foundation Examination The ITIL Foundation Examination Sample Paper B, version 4.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have

More information

Start of recorded material

Start of recorded material Legal Aid Ontario Lake 88.1 In Focus interview with LAO s Andreas Von Cramon and Nathalie Description: Transcript of April 8 th, 2014 In Focus interview by Bob Perreault from Lake 88.1 FM in Perth and

More information