Speakers: Click to edit Master title style. Simon Davis, Business Integration Group. Sidney Eli, Cushman & WellPoint
|
|
- Maud Matthews
- 8 years ago
- Views:
Transcription
1 Click to edit Master title style Speakers: Simon Davis, Business Integration Group Sidney Eli, Cushman & WellPoint Robin Ellerthorpe, Computerized Facility Integration 1
2 Joining the Website for Polling and Voting: 1. Open an internet browser window with an internet connection. 2. Go to 3. You will come to this screen: Type in the Meeting ID: 913 Click on Enter the Meeting Or you can scan the QR code which is at your table and 4. You will be placed into the Vote tab to be prepared to vote on questions that are presented. Be sure to touch or click on the Vote tab any time the presenter is asking the audience a question. 5. If you would like to ask the presenter a question, or make a comment to the event team, touch the Q&A tab and enter your question.
3 Housekeeping Interaction is Key Handheld Devices Ask Questions Offer Experiences
4 AUDIENCE QUESTION Name your favorite Chicago sports team.
5 AUDIENCE QUESTION What type of smart device are you using? 1. Apple iphone/ipad 2. Droid 3. Blackberry 4. Windows Phone 5. Other
6 Click to edit Master title style Speakers: Simon Davis, Business Integration Group Sidney Eli, Cushman & WellPoint Robin Ellerthorpe, Computerized Facility Integration 6
7 Agenda Introduction to IWMS The Good Benefits of IWMS WellPoint Experience The Bad Lessons Learned Pitfalls to Avoid The Trendy CRE 2020
8 What is IWMS? Integrated Workplace Management Systems Enterprise-Level Software Solutions Integrate CRE Service Lines Single Database Workflow Tools Executive Dashboards Predefined Reporting Capabilities 8
9 What is IWMS? Evolution of IWMS 1980 s 1990 s 2000 s
10 10
11 11
12 12
13 13
14 14
15 15
16 16
17 What is IWMS? Today s IWMS Project Management Portfolio Management Occupancy/FM Management Maintenance and Operations Sustainability Management Budget Management Portfolio Administration Strategic Planning Maintenance Management GHG Emissions Task & Milestone Tracking Critical Date Tracking MAC Management Asset Management Energy Utilization Document Management Sublease Management Vacancies & Allocations Visitor Management Waste Production Transaction Management Financial Processing Employee Self Service Security Benchmarks Capital Planning SLA Tracking Business Intelligence Dashboard/Reporting Workflow Process Engine Centralized Database
18 AUDIENCE QUESTION Please Categorize Your Technology Solution for CRE? 1. Spreadsheets 2. In House Systems 3. Point Solutions 4. IWMS 5. All of the Above
19 Industry Survey For most Real Estate & Facilities organizations, the use of technology is centered around 1 or 2 predominant systems, although there is no clear industry-favored system (most companies develop in-house systems or use Excel) CoreNet Global Research IWMS Study/Deloitte June
20 In house systems In House Systems Expensive to Maintain Limited Development Inputs Lengthy Implementation Reliance on Internal Resources Likely Integration Requirements
21 Stand Alone Stand Alone Excel Systems Deployment Issues Data Integrity Challenges Compliance Issues (SOX) Roll Up Executive Reporting Difficult Limited Workflow Capabilities
22 AUDIENCE QUESTION Please rank these items in the order of their significance to your technology decisions. 1. Cost 2. Integrity of Information 3. Leading Edge 4. Ease of Use 5. Speed of Implementation
23 IWMS Benefits Typical Benefits that IWMS Can Deliver Lower Cost (Configured v. Custom) Enforced Data Integrity (and Auditing) Workflow, Dashboard and BI ready Easy to Use Quick Implementation ( days) Scalable (Size and Capability) Thought Leadership
24 AUDIENCE QUESTION What is The Key Bottom Line Element for Your Organization? 1. Cost Savings 2. Shorter Lead Times 3. Increased Quality 4. Increased Customer Satisfaction 5. Environmental Consciousness
25 The Good Shorter Lead Times Web Based Technology Workflow Routing/Decision Making Process Consistency On Line Approvals Instant Notification
26 The Good Shorter Lead Times Enabling the Workforce Mobility Real time data inputs Enhanced issue resolution Lower admin overhead Web based technology Anytime, Anyplace BYOD
27 How IWMS Delivers Increased Quality Identification of Opportunities Strategic Planning Real Time Forward Looking 27
28 The Good Customer Satisfaction Employee Portals Easy and Intuitive Quick Data Entry Constant Information Flow Instant Feedback Reduce Help Desk Volumes and Costs Maintains focus on the employee s strategic business mission 28
29 Green Considerations The Good Environmental Consciousness Commitments to Carbon Reduction Track the Actual v. Target Effective Management Focus on Under-Performing Sites Benchmark Operations Attracting/Retaining Talent 29
30 AUDIENCE QUESTION What benefits have you realized during this session so far? 1. Gained an Understanding of IWMS 2. Reviewed My Inbox 3. Achieved a High Score on Angry Birds
31 Click to edit Master title style The Good WellPoint Case Study 31
32 WellPoint Company Overview Our Mission WellPoint's mission is to improve the lives of the people we serve and the health of our communities. Our Core Values Customer First Integrity Personal Accountability for Excellence One Company, One Team Continuous Improvement 32
33 The Good - WellPoint WellPoint Statistics Approximately 8 million RSF Approximately 160 Locations Over 200 Leases Managed Over 40K Associates 33
34 WellPoint CRE Goals The Good - WellPoint Cost Savings Flexible and Scalable Delivery Model Standardization Financial Transparency Transition of CRE from Tactical to Strategic 34
35 The Good - WellPoint Technology Landscape Before Hyperion Financial Reporting System Planning & Forecasting Tool PM Systems ABM Proprietary Maintenance Director Manual System Data Stream PeopleSoft General Ledger AP Excel Templates Service Center Work Order Database Energy Management Templates & Database on Excel Contracts PO s COI Warranties Virtual Premise Lease Administration SharePoint Repository Team Site
36 The Good - WellPoint Technology Landscape After Finance Reporting GL s PO s Work orders Conference Reservations Dispatch System Reporting Contracts Green Reporting Repository Team Intranet Service Guides & Process Work Sheets CAFM Warranties COI Contracts
37 WellPoint Benefits Visible, Available, and Reliable Data Systems Now Interact with Each Other Improved Reporting of Real Metrics (KPI/CPI) Dashboards Automated Snap Shots Clear View of Where our Money Goes and How Much Things Cost Better Overall Management to Enable Cost Savings Labor Utilization Minimal Customization 37
38 The Good: WellPoint Lessons Learned Data is Key Resources Drive Effective Implementation (IT/HR/Finance) Executive Buy In Change Management Training and Technology Acclimation
39 Click to edit Master The title Bad: style Lessons Learned Pitfalls to Avoid 39
40 AUDIENCE QUESTION What is your experience of IWMS implementation? 1. Never considered 2. Considered but did not implement 3. Implemented successfully 4. Implemented with some issues 5. Implemented with significant issues
41 The Bad: Lessons Learned GIGO Phantom Space Standards? Got Feeds? OOTB vs. Highly Configured Version Control Adult Data Bases 41
42 The Bad: Pitfalls to Avoid Borrowing an RFP Physician Heal Thyself If you don t know where you are going, then any direction will do We already have jobs, why do we need to help you? We want to do most of the implementation in-house, how do we get certified? 42
43 The Trendy 43
44 AUDIENCE QUESTION What changes do you anticipate in technology in the next 5 to 10 years? 1. Improved devices and connectivity 2. Virtual working will become a bigger part of business 3. Most work will be carried out in virtual environments 4. We will all be replaced with robots
45 The Trendy Objectives: Anticipate future business environments Concentration of technology s advances Envisioning impacts of advances Bold statements vetted by industry professionals Timeline: 08/2011 Kick-off 05/2012 Final Reports 45
46 Bold Statements (consolidated) The Trendy 1) Always networked wireless devices with seemingly infinite memory have converged voice, data and video communications in support of immediate and time-shifted smart access to business conversations, meetings and presentations. 2) B.Y.O.T. (Bring Your Own Technology), enabled by wearable interfaces and transparent, biometric based security seamlessly supports how, where and when we work. 3) Interoperability standards such as OSCRE International (Open Standards Consortium for Real Estate) have driven applications such as Integrated Workplace Management Systems (IWMS) to become the Enterprise Research Planning (ERP) systems of Corporate Real Estate. 4) Intuitive environmental sensing provides emotional intelligence cues leading to reduced stress and increasing the efficiency and effectiveness of space use and communication in the workforce. 5) Corporate Real Estate strategy now includes goodwill assets that include 3rd places (e.g. home offices and coffee shops) in supporting diversified workplaces that increase productivity, recognizing the value of the worker ecosystem. 6) Sensors placed in building systems enable real-time management of space availability, quality and energy leading to lower costs and increased communication and perceived value by occupants. 46
47 Thank you for participating in our event! Please fill out the survey on your mobile device and press Send to complete. We really appreciate your feedback! 47
48 Survey Questions On a scale of 1 to 7, please rate this program on: THE RELEVANCY OF THE TOPIC 1. Not at all relevant 7. Extremely relevant 48
49 Survey Questions On a scale of 1 to 7, please rate this program on: THE QUALITY OF THE PROGRAM 1. Poor 7. Great! 49
50 Please type a short answer: Survey Questions WHAT WERE THE MOST USEFUL PARTS/ ASPECTS OF THE PROGRAM? 50
51 Survey Questions WILL YOU BE ABLE TO APPLY STRATEGIES FROM THIS PROGRAM IN YOUR WORK ENVIRONMENT? 1. YES 2. NO 51
52 Survey Questions Please type a short answer: DO YOU HAVE ANY SUGGESTED IMPROVEMENTS? 52
53 Survey Questions WOULD YOU RECOMMEND THIS PROGRAM TO OTHERS? 1. YES 2. NO 53
54 Survey Questions Please type a short answer: WHICH ONE OR TWO ITEMS DO YOU THINK ARE THE MOST IMPORTANT CHALLENGES FACING CORPORATE REAL ESTATE TODAY? 54
55 Thank You for participating! 55
Beyond Spreadsheets. How Cloud Computing for HR Saves Time & Reduces Costs. January 11, 2012
Beyond Spreadsheets How Cloud Computing for HR Saves Time & Reduces Costs January 11, 2012 Introductions Carl Kutsmode Partner at talentrise Talent Management and Recruiting Solutions Consulting firm Help
More informationUnisys Innovation Plan
Unisys Innovation Plan June 12th, 2015 Our View of the Market Unisys regards user support, cloud/datacenter, applications, data, analytics, social, service management and security as essential components
More informationCustomer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012
What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration
More information<Insert Picture Here> The role of BI in your ERP and Performance Management Initiatives
The role of BI in your ERP and Performance Management Initiatives Isabel Schuler-Calise, Principal Sales Consultant isabel.schuler-calise@oracle.com Zürich, 17. November 2011 The
More informationTEAM WORKFLOW MANAGEMENT SYSTEM
TEAM WORKFLOW MANAGEMENT SYSTEM TEAM Workflow Management Small and Medium businesses are the builders, of any rising economy, they share more than 90% of GDP worldwide, Enhancement of internal business
More informationProjExec Project Management for IBM Collaborative Platforms. Simple and effective project execution with collaboration for all project needs
ProjExec Project Management for IBM Collaborative Platforms Simple and effective project execution with collaboration for all project needs Agenda About DMA Today Project Management Challenges ProjExec
More informationCompany Facts. 1,800 employees. 150 countries. 12,000 customers and growing. 17 languages. 11 global offices
Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally
More informationWHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT?
WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? TABLE OF CONTENTS WHAT DOES IT MEAN?... 03 HOW DO WE DEFINE END-TO-END FSM?... 04 THE FIELD SERVICE MANAGEMENT DELIVERY PROCESS... 05 AUTOMATING &
More informationAutomating Master Data Management Workflows for Oracle
1 Automating Master Data Management Workflows for Oracle Jessica Marion, Account Executive, Winshuttle LLC Chad Miller, Product Manager, Winshuttle LLC 10am Pacific Standard Time, March 14 th, 2012 2 Poll
More informationSharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile)
1 SharePoint and Contract Management Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 2 Agenda What is SharePoint MOSS 2007 Contract Management Demonstration
More informationIntegration Time, expense, cost, billing and work process data collected and approved in Tenrox software can be exchanged with:
Tenrox Solutions Integrated Operational Control & Compliance Software Tenrox develops, licenses and supports award-winning solutions for workforce management, time and billing, expense reporting, invoicing/charge
More informationPOWER. An intuitive software solution for your internal facilities management team
Think HQ POWER HQ An intuitive software solution for your internal facilities management team A service workflow process that keeps you both in control and in the know You re In Control... FUSION HQ was
More informationProject Management through
Project Management through Unified Project and Portfolio Fluent User Interface Management Built on SharePoint Server 2010 Time Reporting Enhancements Project Initiation & Business Case Exchange Server
More informationPLANON MEETING MANAGEMENT. For professional, integrated room booking management and related services
PLANON MEETING MANAGEMENT For professional, integrated room booking management and related services Planon s Meeting management solutions include: Planon ProCenter Planon Self-Service Planon Meeting Manager
More informationEnvironmental Sustainability in 90 Days
Environmental Sustainability in 90 Days The Global IWMS Leader 2008 TRIRIGA INC. TRIRIGA Real Estate Environmental Sustainability August 13, 2008 Ed Lubieniecki, Managing Director, RealFoundations Barbry
More informationStudent Lifecycle Journey
Student Lifecycle Journey Richard Green richard.green@microsoft.com @rich_jg Higher Education Lead, Microsoft UK Universities must adapt to the new student journey Prospect Applicant Student Alumni Your
More informationMike Ventrella, Vice President, Sales
Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Presented by Mike Ventrella, Vice President, Sales Agenda 1. The Dilemma of Manual AP Inefficient Risky Costly 2. The
More informationSpeed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite
Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Presented by Kevin Ryan, Regional Sales Manager ReadSoft Oracle Solutions Agenda 1. The Dilemma of Manual AP Inefficient
More informationSAP IT Infrastructure Management
SAP IT Infrastructure Management Legal Disclaimer This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined
More informationIT Enterprise Services
IT Enterprise Services Enterprise Mobility Management...in the cloud. Powered by Is your enterprise mobile ready? The mobility challenge is on. By 2020 Gartner predict that 26 billion devices will be connected
More informationAlcatel-Lucent Soft Panel Manager. Bringing real-time visibility to contact center and business data
Alcatel-Lucent Soft Panel Manager Bringing real-time visibility to contact center and business Your business operates in real time. That means you need real-time visibility of the intelligence distributed
More informationLexmark Managed Print Services
Lexmark Global Services Lexmark Managed Print Services Lexmark Named to Leaders Quadrant of 2012 MPS Magic Quadrant Under MPS, a service provider takes primary responsibility printing equipment, the supplies,
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationWilhelmenia Ravenell IT Manager Eli Lilly and Company
Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience
More informationPeopleSoft Enterprise HelpDesk for Human Resources
PeopleSoft Enterprise HelpDesk for Human Resources Colin Spilak Senior Sales Consultant The following is intended to outline our general product direction. It is intended for information
More informationMicrosoft Project Server 2013
Project Server 2013 Project Server 2013 is a flexible on-premises solution for project portfolio management (PPM) and everyday work. Team members, project participants, and business decision makers can
More informationFive Tenets of Modern Project Portfolio Management Powering Project-Driven Business
PROJECT PORTFOLIO MANAGEMENT Five Tenets of Modern Project Portfolio Management Powering Project-Driven Business Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction Enterprises tend not
More informationNovo Customer Support Suite
Since deploying the Novo Customer Support Suite. The [IT] department is running much better. In addition, hospital staff can find their own answers in the knowledge base, talking a load off IT staff. Mater
More informationProject and Resource Management: A Do-it-Yourself guide
Project and Resource Management: A Do-it-Yourself guide By Shyam Kapoor Prisio Technologies LLC Introduction As per Gartner about one third of the projects are never complete and more than half exceed
More informationProcurement General Session: Empowering Modern Procurement
Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline
More informationGet Social, Sell Social Business
Get Social, Sell Social Business Stuart J. McRae Executive Collaboration & Social Business Evangelist IBM Collaboration Solutions ibm.co/smcrae stuart.mcrae@uk.ibm.com www.twitter.com/smcrae www.linkedin.com/in/stuartmcrae
More informationYARDI Voyager Residential
YARDI Voyager Residential The only mobile property and financial management system with real-time analytics on a single platform designed for mid- to large-sized real estate companies. Voyager Residential
More informationOn premise VS Cloud Video Hosting
On premise VS Cloud Video Hosting Evaluating the cost and time saving advantages of The Cloud MEDIACORE On premise VS Cloud video hosting Video has always been an amazing tool for learning, and keen to
More informationAppendix A: ICT and Information Management Strategy
Appendix A: ICT and Information Management 2014 2019 Head of Information and Business Change Sarah Caulkin October 2014 1 Version Control: Date Version Author Comments 04/08/14 0.1 Jo Harley First draft
More informationFrom Cost Center to Strategic Contributor
From Cost Center to Strategic Contributor How Facilities Management Teams Can Play a More Strategic Role in Organizations Tips and techniques for saving time, decreasing costs, and supporting energy-efficient
More informationSupply Chain Management Build Connections
Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How
More informationA full business solution that streamlines the property and financial management aspects of the
YARDI Voyager Commercial A full business solution that streamlines the property and financial management aspects of the commercial real estate lifecycle to help you enhance the underlying value of your
More informationORACLE PROJECT MANAGEMENT
ORACLE PROJECT MANAGEMENT KEY FEATURES Oracle Project Management provides project managers the WORK MANAGEMENT Define the workplan and associated resources; publish and maintain versions View your schedule,
More informationYARDI Procure to Pay SuiteTM
YARDI Procure to Pay SuiteTM Go paperless with our centralized procure to pay solution. Reduce costs with online catalogs, electronic invoice processing and vendor, bid, and contract management. Gain valuable
More informationPlanon Universe. A proven, innovative, easy-to-use IWMS platform
Planon Universe A proven, innovative, easy-to-use IWMS platform Planon Universe includes: Innovative software solutions Proven and ready-to-use best practices Easy-to-use and role-based interaction Value
More informationenvision, collaborate, intuit
CENTILLION TECHNOLOGY SYSTEMS envision, collaborate, intuit COMPANY BROCHURE About Us was founded by a group of talented individuals who believe in the importance of building long term mutually beneficial
More informationAsk, Share, Learn Within the Largest Community of Corporate Finance Professionals. Convergence of Business Forecasting and Analytics The New Normal
Sponsor Ask, Share, Learn Within the Largest Community of Corporate Finance Professionals Convergence of Business Forecasting and Analytics The New Normal Learning Objectives After attending this event
More informationWeb Help Desk. Knowledge Base Management
Help Has Arrived. Web Help Desk Knowledge Base Management Maximize the Power of the Web Help Desk Software with Self Service Knowledge Base Article Management www.webhelpdesk.com Powerful Software for
More informationBasware Invoice Automation Demonstration
Basware Invoice Automation Demonstration Better Buying, Better Selling, Connected Commerce with Basware Thomas Noe Presales Engineer Mobile: 917-207-7689 Email: thomas.noe@basware.com Rich Roberts Account
More informationCedarCrestone 2013 2014 HR Systems Survey Highlights. In Denver!
CedarCrestone 2013 2014 HR Systems Survey Highlights HR Technologies, Deployment Choices, and Metrics 16 th Annual Edition In Denver! Lexy Martin Vice President, Research and Analytics CedarCrestone alexia.martin@cedarcrestone.com
More informationWHITE PAPER. iet ITSM Enables Enhanced Service Management
iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted
More informationManaged Solution. for Staffing Industry
Managed Solution for Staffing Industry Abstract As staffing industries are being challenged with revenue growth, the focus area for them is to reduce their back office costs continually, streamline the
More informationBEYOND LIMITATIONS CONNECTING POSSIBILITIES
BEYOND LIMITATIONS CONNECTING POSSIBILITIES Huawei Enterprise BYOD Solution CONNECTING BUSINESS OPPORTUNITIES IN Trend 470 million 1.2 billion 35% In 2011, intelligent mobile terminals surpassed PCs in
More informationBUSINESS INTELLIGENCE
BUSINESS INTELLIGENCE Microsoft Dynamics NAV BUSINESS INTELLIGENCE Driving better business performance for companies with changing needs White Paper Date: January 2007 www.microsoft.com/dynamics/nav Table
More informationProject Management System Services
Project Management System Services Today's projects need to deal with increasing amounts of information that require better tools to help navigate through all the data produced by projects. Our services
More informationDelivering Customer Delight... One Field Agent at a Time!
Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise
More informationModule 1 Concept & Navigation
PSA 2015 Step by Step Guide Module 1 Concept & Navigation 1.1 Vision and Concept 1.2 Navigation PSA 2015 (Release 2.3.0.243) PSA 2015 Step by Step Guide is published by Assistance Software. All rights
More informationMONSTER ONBOARDING GET YOUR NEW HIRES WORKING
MONSTER ONBOARDING GET YOUR NEW HIRES WORKING JUNE 2014 Today s Agenda Helping your agency improve the new hire experience Understand your existing onboarding challenges Introduce Monster Onboarding -
More informationSharePoint Seminar. Explore and Learn. Integrated Business IT Services. www.computerworld.co.uk
SharePoint Seminar Explore and Learn Integrated Business IT Services Agenda 09:45 Introduction about Computerworld 10:00 Benefits of SharePoint 2013, Intranets/Extranets, Websites, Social Networking 11:15
More informationproduct guide PORTFOLIO, PROGRAM & PROJECT MANAGEMENT 1 Pope Street Wakefield, MA 01880 USA www.pmweb.com
PORTFOLIO, PROGRAM & PROJECT MANAGEMENT Project Management Document Management Visual Workflow Planning/Estimating Scheduling Asset/Facility Management Business Intelligence Portfolio, Program & Project
More informationIBM Tririga nástroj pre Real estate portfólio manažment
IBM Tririga nástroj pre Real estate portfólio manažment Druhá strana mince facility managementu Juraj Polák, Cloud & Smarter Infrastructure leader Juraj.polak@sk.ibm.com Agenda efocus 2013 lesson learned
More informationMicrosoft Project 2010 builds on the Microsoft Project 2007 foundation with flexible work management solutions and the right collaboration tools for
Microsoft Project 2010 builds on the Microsoft Project 2007 foundation with flexible work management solutions and the right collaboration tools for occasional and professional project managers. Project
More informationOracle Fusion Financials Cloud Service
Oracle Fusion Financials Cloud Service Oracle Fusion Financials Cloud Service is a complete and integrated financial management solution with automated financial processing, effective management control,
More informationWhat We Do: Simplify Enterprise Mobility
What We Do: Simplify Enterprise Mobility AirWatch by VMware is the global leader in enterprise-grade mobility solutions across every device, every operating system and every mobile deployment. Our scalable
More informationPivotal CRM: The Market s Most Innovative CRM Solution
Pivotal CRM: The Market s Most Innovative CRM Solution Pivotal CRM: Microsoft Partner of the Year Why Your Business Will Love Pivotal CRM BUSINESS INNOVATION What Is Business Innovation? Business innovation
More informationOne solution, countless benefits
www.exordia.co.za One solution, countless benefits exsam New generation strategic asset management PwC s exsam is built to empower the strategic management of diverse assets. 2 exsam One solution, countless
More informationPitch the paper clips.
Pitch the paper clips. MetaViewer and Microsoft Dynamics GP come together for the one fully integrated paperless ERP solution. MetaViewer + Microsoft Dynamics Go beyond the electronic filing cabinet to
More informationCompare versions with Maximizer CRM 12: Summer 2013
Compare versions with Maximizer CRM 12: Summer Group and Enterprise Editions The Summer release of 12 continues to build on the theme of enhanced performance, usability and productivity while maintaining
More information<Insert Picture Here> Looking to Reduce Operating Costs? Automate Your Expense Processing with PeopleSoft Travel and Expenses 9.1
Looking to Reduce Operating Costs? Automate Your Expense Processing with PeopleSoft Travel and Expenses 9.1 Louise Eason Oracle Corporation June 21, 2010 Safe Harbor Statement The
More informationAgenda. Copyright 2012 2013 Acuity Business Solutions, LLC All Rights Reserved
Agenda Understand the reasons your firm purchased Vision analyzing your company s pain points What is an ERP and how is it different? Project Lifecycle Reasons why firms fail at implementation or user
More informationperformance indicators (KPIs) are calculated based on process data, and displayed in easy-to-use management views.
DATA SHEET iet ITSM IT Service Management through ITIL To keep a business running as smoothly as possible, IT must operate by defined processes and must align itself with business needs. There are guidelines,
More informationLANDesk Service Desk. Outstanding IT Service Management Made Easy
LANDesk Service Desk Outstanding IT Service Management Made Easy Deliver Outstanding IT Services to Employees, Citizens and Customers LANDesk Service Desk enables organizations to deliver outstanding IT
More informationSelf Service. Jeff Hance LANDESK Software
Self Service Jeff Hance LANDESK Software Who we are Our History 1985 Founded (LAN Systems) 1991 Pioneered Systems Management with Intel 2002 Spun out Business Product Lines LANDesk - Wavelink - Shavlik
More informationKey CFO Ideas for 2015, from the Lessons of 2014. By Scott Costello, Director of Cloud Services and Emerging Technologies. Key Performance Ideas
Key CFO Ideas for 2015, from the Lessons of 2014 By Scott Costello, Director of Cloud Services and Emerging Technologies Key Performance Ideas As the economy continues to move from recession to growth,
More informationCRM For Internal Services Copyright 2011, Saudi Aramco. All rights reserved.
CRM For Internal Services Copyright 2011, Saudi Aramco. All rights reserved. Akram Rabah May, 2011 Agenda Starting Point Services Solution Objectives External Services Internal Services Internal Services
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationLive Chat WordPress Plugin Reviewer's Guide
Live Chat WordPress Plugin Reviewer's Guide Table of Contents This document is your reviewer's guide for Comm100 Live Chat WordPress Plugin. It is designed to provide you with information you need to quickly
More informationUnderstanding the Benefits of Unified Communications
Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes
More informationJD Edwards EnterpriseOne One View Reporting Functional Content Overview
JD Edwards EnterpriseOne One View Reporting Functional Content Overview October 2012 2 Agenda ERP Reporting Business Issues Benefits of One View Reporting One View Reporting Across The Enterprise Functional
More information"Service Lifecycle Management strategies for CIOs"
"Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?
More informationSage CRM: The Right CRM Solution for You
Sage CRM: The Right CRM Solution for You May 29, 2013 Robert Kramer Supervising Consultant BKD Technologies rkramer@bkd.com David Beard CRM Principal Sage Software @talkcrm What Is CRM & Why It Matters
More informationEnhancing Pre-Design Services Using Business Intelligence and Building Information. Wednesday, May 2, 2007, 9:30a.m. to 11:00a.m.
Enhancing Pre-Design Services Using Business Intelligence and Building Information Wednesday, May 2, 2007, 9:30a.m. to 11:00a.m. Enhancing Pre-Design Services Using Business Intelligence and Building Information
More informationInfor CloudSuite Business
Business Achieve a next-generation business strategy in the cloud Whether you re providing services or moving inventory in your home-town, across the country or around the world with Infor CloudSuite Business,
More information32 Benefits of Pipeliner CRM
SLIDE DECK: 32 Benefits of r CRM www.pipelinersales.com 32 Benefits of r CRM r originally was designed as a tool for sales empowerment. With its newest release r meets the highest requirements for enterprise
More informationwww.pwc.com Tax technology Megatrends and the impact on tax functions January 2014
www.pwc.com Tax technology Megatrends and the impact on tax functions Megatrends Competitive and Regulatory pressures Focus Areas Virtual teams enabled by technology Document management platforms Shift
More informationProperty Management Software
Property Management Software Jenark property management software by CoreLogic drives operational efficiencies to meet the needs of any property management company. Multifamily Management Community Association
More informationPEOPLESOFT HELPDESK FOR HUMAN RESOURCES
PEOPLESOFT HELPDESK FOR HUMAN RESOURCES Today s Human Resource organizations are faced with the challenge of providing rapid and high quality customer service to their workforce while containing or reducing
More informationContract Management The Mavericks Won t Like This!
Contract Management The Mavericks Won t Like This! Keith Wallis How Much Did That Project Cost? Real Life Example Original contract amount $500K Variations scope changes not visible Total variations =
More informationRemote Management Services Portfolio Overview
Enterprise environments today have various technologies and concerns in their network environment; from telephony, Internet, video, compute, and infrastructure, to regulatory and security management. On
More informationReporting component for templates, reports and documents. Formerly XML Publisher.
Fusion Middleware Product TLA Description Comments Access Manager OAM Offers single-sign on, access policy creation and enforcement, self-service, delegated administration, password management, reporting
More informationManaged Services Technology Stack
Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology
More informationFINANCIALS CLOUD. Justin Ossola Financial Solutions Consultant Oracle Applications Copyright 2013, Oracle and/or its affiliates. All rights reserved.
FINANCIALS CLOUD 1 Justin Ossola Financial Solutions Consultant Oracle Applications Solutions Consultant ERP/Financials Cloud U.S. Naval Academy (BS); Georgetown University (MBA) ERP Implementation Experience
More informationBusiness Solution Suite
Business Solution Suite Overview Mobilize your entire business Sky Technologies has been mobilizing business systems for more than 12 years, and has hundreds of successful projects in more than 25 countries.
More informationAsen Computer Associates
Performance Driven by Data Enterprise Performance Management Applications Oracle s Hyperion Financial Management Disclaimer This document is intended to provide general information about enterprise performance
More informationThe ForeScout Difference
The ForeScout Difference Mobile Device Management (MDM) can help IT security managers secure mobile and the sensitive corporate data that is frequently stored on such. However, ForeScout delivers a complete
More informationSC121 Umoja Contractor & Consultant Services Overview. Umoja Contractor & Consultant Services Overview Version 7
SC121 Umoja Contractor & Consultant Services Overview Umoja Contractor & Consultant Services Overview Version 7 Last Copyright Modified: United 14-August-13 Nations 1 Agenda Course Introduction Module
More informationElegantJ BI. White Paper. The Enterprise Option Reporting Tools vs. Business Intelligence
ElegantJ BI White Paper The Enterprise Option Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence and Data Management www.elegantjbi.com ELEGANTJ
More informationUnderstanding Contact Centers. Contact Center Architecture
C1. Industry Knowledge 18 % Q1. Explain the factors that influence key Contact Center metrics, KPIs, and business challenges Q2. Explain common call deflection techniques Q3. Identify challenges and considerations
More informationFinding The PPM Sweet Spot
Finding The PPM Sweet Spot How the Cloud and a Top Down Approach Can Help Drive Project Portfolio Value Featured Presenter: Daniel Stang Research Director Welcome! Thank you for joining us. A few things
More informationDesktop Activity Intelligence
Desktop Activity Intelligence Table of Contents Cicero Discovery Delivers Activity Intelligence... 1 Cicero Discovery Modules... 1 System Monitor... 2 Session Monitor... 3 Activity Monitor... 3 Business
More informationSelecting. CRM: Selecting, Customizing, and Utilizing for Effectiveness. Traversing Your Course. It s About the Indicators. Key Performance Indicators
CRM: Selecting, Customizing, and Utilizing for Effectiveness March 10, 2014 Laurie Slater, MBA, Partner, Corporate Health Group (CHG) lslater@corporatehealthgroup.com, 813 428 5107 Stephanie Boreale, Director
More informationSupporting HR Transformation with PeopleSoft HelpDesk for Human Resources
Supporting HR Transformation with PeopleSoft HelpDesk for Human Resources Jay Zuckert Principal Product Manager The following is intended to outline our general product direction.
More informationContact Center Performance Management Software
Markets, W. Close Research Note 7 March 2003 Contact Center Performance Software Enterprises face critical challenges in contact center management. Capitalizing on people, performance and analytics will
More informationINFORMATION CONNECTED
INFORMATION CONNECTED Cover Your Lending and Leasing Business from All Angles Oracle FLEXCUBE Lending and Leasing Define. Comply. Collect. Adapt. A Comprehensive Solution for All Your Lending Needs The
More informationDesigned for Local Government Powered by Microsoft Dynamics
Designed for Local Government Powered by Microsoft Dynamics CouncilFirst is a Division of Open Systems Technology Pty Ltd (OST ) A Powerful, Flexible Business Solution CouncilFirst delivers a fully integrated
More information