Reframing Human Capital for. Organizational Excellence. Editors G.D. SARDANA TOJO THATCHENKERY
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1 Reframing Human Capital for Organizational Excellence Editors G.D. SARDANA TOJO THATCHENKERY BLOOMS BURY LONDON NEW DELHI NEW YORK SYDNEY
2 Contents Acknowledgements Introduction G.D. Sardana and Tojo Thatchenkery PART I: Cases Using Appreciative Intelligence-based Interventions 1. Appreciative Intelligence for Change Management: A Gase Study of a Community College R. Mikel Lemons and Tojo Thatchenkery 2. An Appreciative Inquiry Study: Sustaining Fundraising Enablers Kristine Brands and Debora Elam 3. Discovering Possibilities: An Applied Appreciative Inquiry Analysis of Core Organizational Values Rod Hagedorn 4. Homeowners: The Other Side of Management Through Ontological Storytelling Krisha M. Coppedge and David M. Boje 5. Student Opportunity for Achieving Results (S.O.A.R.) Barbara Carter, Joan Marie Johns and Kenneth Wall 6. Using Appreciative Intelligence and Positive Approaches for Change Management Beverley E. Powell III and Tojo Thatchenkery 7. Nonprofit Board Service: A Qualitative Investigation using Appreciative Inquiry Tonya Henderson Wakefield, Alfonso Robertson and Kenneth Wall 8. Appreciative Sharing of Knowledge (ASK) Research Case: Undergraduate College (USA) James T. Colvin, Jr. and James M. Thorpe 9. Simplified Cost-Effective Strategie Artificial and Business Intelligence at Gulf Shores Company Asma Qureshi and Jeff Stevens
3 vi Contents 10. Virtual Appreciative Sharing of Knowledge for Global Teaming 126 Ken Long and Parag Dighe 11. Perceptions of the United States' New Healthcare Reform Law, the PPACA, as Exemplified by the NFIB, a Lobbyist Organization for Small Businesses 141 Divya Srinivasan, Tojo Thatchenkery and Anne L. Washington 12. Data Conversion for Electronic Medical Records: A Gase Study of SGN 163 Yaio M, Parag Dighe, Monty Miller and Kenneth Wall PART II: Cases in Knowledge Management, Talent Management, and Education 13. Enhancing the Edge: Innovative Management of Knowledge at Sapient Corporation 181 Mohammed Arshad Khan and Santanu Roy 14. Talent Management Practices and its Effectiveness at Grasim Industries 192 Jaya Gupta and Megha Singh Tomar 15. Retaining Talent in Bharat Heavy Electricals Limited: An Indian PSU 210 Geeta Rana and Alok Goel 16. Understanding the Essential Principles for Integrating Theory and Research Knowledge to the Realm of Practice: Lessons from the Scholar-Practitioner 224 Ramkrishnan (Ram) V. Tenkasi and George W. Hay 17. Open Innovation Space 242 Tero Montonen and Päivi Eriksson 18. Case Studies and Research in Management science 251 Lamy Erwan and Lapoule Paul PART III: Cases in Human Capital Development 19. Employee Retention at Jinda 1 Steel and Power Limited 269 Shuchi Agarwal and Manosi Chaudhuri 20. Branding the Training at Finfare Limited 278 Parameswar Nayak and Sanjana Tyagi 21. Impact of Compensation on Motivation, Job Satisfaction and Turnover Intentions in the Retail Industry: A Study of NCR 293 Pooja Misra, Shreya ]ain and Abhay Sood
4 Contents vii 22. Competency Assessment of the Retail Staff and Preparing to Laurich Retail HR Processes in Top Stores of Adidas India Sakshi Puri and Manosi Chaudhuri PART IV: Cases in Leadership, Organization Development 23. How Do Leadership Styles Affect Followership Styles in a Large Christian Church? Arnold R. Anderson Anderson and Cheryl R. Anderson 24. Perspectives of Charismatic Leadership Ronald Newton 25. Forging the ABCS in Graduate International Programs: Team Performance and Leadership Development Daphne D. DePorres, and Monty G. Miller 26. Harmonizing Western OD Methods and Thai Hospitality Culture: A Case Study of a Hotel 354 Vilas Wongtrakul and Bruce Hanson 27. Guided Professionalization in the Cleaning Industry with CIMS and CIMS GB: A Case Study 368 Nathan Walla PART V: Cases in Global Culture and Organizational Change 28. The Social Construction of Entrepreneurs, Success, and Wealth: A Case Study of Management Students' Perceptions from Three Different Cultural Contexts 379 Beata Glinka and Tojo Thatchenkery 29. The 'Sense of Community' in Geographically Dispersed Organizations: A Case Study of the Organization of Burners 397 Karla R. Peters-Van Havel 30. Community Engagement Practice of a Joint Venture Petroleum Company Operating in Sudan 412 Eiman H. Ibrahim, Siti Nabiha Abdul Khalid, Dayana Jalaludin and Yousif Abdelbagi 31. Growth Concems of a Social Enterprise: The Case of 'Sammaan Foundation' 421 Bhawna Anjaly and Arun Sahay
5 viii Contents 32. The Impact of Cultural Vahles in Shapirig Economic Growth and Development: A Gase of Ubuntu Economy 433 Ruchi K. Tyagi and Symphorien Ntibagirirwa Author Index 443 The Editors 445
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