Mediation, Billing & Settlement for VoIP

Transcription

1 Mediation, Billing & Settlement for VoIP C.I.S.S. Billing Implementation for Swisscom Solutions Sebastian Weik IQPC November 2006

2 Overview Overview Danet overview Challenges of VoIP billing and convergent service offers Current and future requirements in fully convergent billing scenarios Case Study: Swisscom VoIP large account implementation of danet s C.I.S.S. billing solution Conclusions 2

3 Our key figures Revenue 2005: 56 Mio. According to USGAAP Headquarter: Weiterstadt (Germany) Employees: approx.500 Status January 2006 International Locations: Vienna, Austria Brighton, Great Britain Wexford, USA German Locations: Brunswick Cologne Hamburg Munich Stuttgart Weiterstadt 3

4 Our core competences innovative competent experienced specialised We are specialised in communication services and system integration in complex IT environments. We design, implement and operate well-founded and innovative business solutions based on own products or 3rd party solutions. We combine our comprehensive IT competence with the business processes of our customers. We transfer our extensive knowledge of the telecommunications market to other deregulated markets. 4

5 Introduction Convergent IP Scenario MVNO Gateway High Speed Internet Access VoIP Internet Shops Payment Webhosting IP-TV Value added services 5

6 Introduction Implications on Billing? IP-based services arrive on a variety of devices, e.g. IP-TV on mobiles, TV-sets and desktop-computers Increasing number of disjunctive services Confusing payment and invoicing situation Separation of charges for content and transport Urge to Simplify Invoicing and Payment for Retail Customers 6

7 Introduction Can You Offer That? Convergence is the key to success For Tear 1 it will be diffucult to achieve real convergence New billing applications grow faster than old ones can converge Start-ups have a good chance to begin with a fully convergent landscape This is a threat to established business 7

8 Introduction Next Generation Billing Should Support: Flexibility - Short time to market of new products and services Convergent handling of retail-customers and partners Convergent handling of different distribution channels Extended self-care capabilities Integrated, role-based customer care Partner management and settlement functionalities Virtual operator functionality Scalability: Pay as You Grow Customizable without loosing upgrade capabilities 8

9 Next Generation Billing - Requirements Billing and Mediation Requirements: Mediation: Collection of xdr data from various sources Mediation: New data formats, e.g. hierachical usage information for IMS products Billing: High flexibility on product type: time-based, volumebased, event-based, pre-priced billable events Billing: Consolidation of e.g. monthly aggregated usage charges and singular events on a single invoice statement Billing: Cancellation of singular events on statements Billing: Variable tax-rates depending on product type Billing: Extended cross-product discounts functionality for convergent offers 9

10 Example: Mobile Environment Technical View Pure Intra Network With Interconnect Clearing House Roaming Partner With Roaming Payment Flow POI Mobile Operator Interconnect Operator PSTN / Mobile Reality can be more complex Mobile Network 10

11 Partnering Your Situation Today? Flexibility? Distibuted data storage Inefficient partner care and settlement Different rating/billing systems Validation? Partnering? Controlling? 11

12 Transparent Billing and Settlement Partnering Everything in One Solution Flexibility Validation Partnering Controlling 12

13 Flexible Out-of-the Box Tariffs Time to Market: Out-of-the-box Tariffs Time based, volume based One time, Recurring charges Friends and family Direct events Discounts, Rebates Free minutes, budgets Variable flat rates Minimum, maximum prices Free periods, multiple setups Stepped and tiered tariffs Cross product discounts Individual pricing Individual product structure Revenue sharing, multiple party events Credit notes, shadow accounts Open API for customer specific extensions 13

14 Swisscom Case Study Swisscom Solutions Case Study VoIP Large Account Billing 14

15 Swisscom Requirements Swisscom Requirements VoIP large account scenario VoIP mediation Interconnection billing and settlement Retail rating VAS rating (08xx/09xx) according to swiss TELDAS tariff information Calculation of content related outpayments (VAS) Customer individual rates 15

16 Swisscom Solutions VoIP Billing Setup Contract Interface (csv) NumCo Database Teldas I-NET Server Contracts and Numbers INA Numbers and Tariffs (Retail & INA-VAS) Retail Rating CS2K VoIP Switch VMDB Mediation Interconnect & INA-VAS Billing esbill Retail Billing CISS Rating & Billing Raw CDRs Formatted CDRs Rated CDRs 16

17 VMDB Overview - Support for usage data processing - batch basis (files) - transaction basis (single/bulk data records) - Support of a wide range of standard processing stages like e. g. filter, duplicate check, semantic check, aggregation, correlation, extension, distribution, etc. - Completely rule driven - support of Grammars for e. g. data conversion - support of Mapping Rule Tables for control of dynamic VMDB behavior - support of Java Rule Classes for e. g. complex processing scenarios - Highly scalable architecture - Support of remote data processing - Tracing of statistical data and reporting - Thin client web-gui - Based on open architecture running on standard UNIX platforms (incl. Linux) using Oracle database 17

18 Scenario: VoIP Interconnect PSTN Operator Internet Technical view Pure VoIP VoIP with Interconnect Swisscom Solutions Payment Flow POI PSTN Operator 18

19 Scenario: Value Added Services Value Added Services with several Interconnect Partners Payment Flow POI Interconnect Operator PSTN VAS Service Provider Internet Swisscom Solutions POI Interconnect Operator Mobile 19

20 C.I.S.S. - Business Oriented Data Model Partner / Customer A Account Account Partner B Contract 2 Contract 1 Contract 1 Invoice 2 Invoice 1 Invoice 3 Invoice 1 Product C Product A Product B Product D Product A Price Model Price Model Price Model Price Model Price Model Price Rules Price Rules Price Rules Price Rules Price Rules Prices Prices Prices Prices Prices Service x Service y Service z 20

21 C.I.S.S. - Business Oriented Data Model IC Partner A IC Partner B VAS Partner Invoice: Transport Services Invoice: Transport Services Credit Note: Content Outpayments Product: Transport Price Model Product: Transport Price Model Product: VAS xy Price Model Customer 4 Customer 3 Invoice Customer 2 Invoice Customer 1 Invoice Invoice Service x B#, Trunk A Product Bundle Product: A Service y B#, Trunk B Product: B Product: C 21

22 C.I.S.S. Virtual Operators Partnering Physical Operator C.I.S.S. is virtual operator capable e.g. for separation of administration Multi clients Virtual operators Logical Op: Intercarrier IC Partner A IC Partner B Logical Op: VAS Content Logical Op: Retail IC Partner C VAS Partner A VAS Partner B C.I.S.S. is multi client capable e.g. for partner self-care 22

23 Customer Individual Prices Standard prices can be overwritten for individual customers Customer/ Invoice Individual Price Model Individual Price Rule Y Individidual Prices Product Bundle Price Rule X Price Parameter Product Price Model Price Rule Y Price Parameter Predefined Product Bundle Price Rule Z Price Parameter 23

24 Swisscom Solutions Additional Features Extensive Excel (csv) im- and export interfaces for prices, customers and zone definition Daily automatic adjustment of TELDAS VAS information (chronology) Approx numbers (08xx and 09xx) 2700 tariffs / products 40 time models (peak/off-peak) Approx prices Integration of open-source Jasper Report engine 24

25 C.I.S.S. Reconciliation & Settlement Before finalisation and settlement of the invoice statements all relevant invoice data can be verified by the operator or partner and re-rated and rebilled on invoice level if necessary 25

26 Summary Flexibility Be innovative integrate new business models change everything in Real Time System integration using standard converter & XML interfaces Reconciliation & Re-Rating/Re-Billing Automatic Update of calculation basis Automatic and semi-automatic settlement processes supported Validation Partnering Self Registration & Self Care Partnering via role based web based GUI Partners may maintain their own data like billing address and bank accounts Follow up on revenues on a daily basis Multi client capable Optimized Processes all partner management within a single system Daily Revenue Updates of products and services All Audit Requirements are met Shadow Account management Controlling 26

27 Thank You! danet GmbH Gutenbergstrasse Weiterstadt C.I.S.S. Billing & Settlement Your direct contact: Sebastian Weik Tel Fax: