Installation Manual for Zoom V3 Hardware and Vontronix VoIP Phone Service

Transcription

1 Installation Manual for Zoom V3 Hardware and Vontronix VoIP Phone Service Step 1 Go to and click on the link to sign up a new VoIP customer. This will send you to a form to fill out. Step 2 Fill out your ADI Account number and address. Then fill out the customer s credit card information. Hit submit. You will then be sent to then next page where you ll choose a service. Dealer Information... Dealer ID Dealer Contact Client Information... First Name Last Name Address Address Line 2 City State Zip Phone Cell Phone Credit Card Information... Card Type Card Number (enter 4 digits each) CVV code Expiration Date / Name as it appears on your card Billing Address (if different from above) City State Zip Submit Reset

2 Step 3 Choose which of the three service options are best for your customer. Fill out the rest of the form. Write down the chosen User Name and Password for future use. 1st Page: Plan and numbers, directory listing info. Step 1: Select a plan. This will determine the users parameters for billing. $19.95 US and Canada $29.95 US, Canada, and Select International Countries $12.95 Buisness Basic Plan plus 1.9 cents per minute Please choose directory and number information Vontronix gives you the option of requesting a new telephone number or having an existing telephone number transferred to your Vontronix service. Please choose an option below. Please keep the existing telephone number. Please assign a new number. If you would like to be listed in the Telephone Directory, please check the box below. Please list this in the directory listing. Please select the equipment to send out Equipment Type Please choose the type of equipment that you would like to send. Please send a standalone IP phone. Please send an adapter so they can use their current phone with this service. Do not ship equipment. Does the customer already have a router? Equipment Type Does the customer already have a router, or does the equipment need to provide this feature? Yes, the customer in question has a router. No, the customer does not have a router. Submit Step 4 - You can also choose to get a new number or port over existing numbers. Porting of an existing number is available in most areas where a former Bell Company is the local exchange carrier. Other smaller LECs may not offer number Porting. Porting takes about three weeks and the line being ported must remain live and in the customer s name. Step 2: Enter Account Information

3 VoIP Sign Up Form Account Information Company First Name Last Name Username Username should be at least 5 characters Password Password should be at least 5 characters Re-enter Password Phone Number - - Service Address Address Address 2 City State State Zip Code Shipping Address First Name Last Name Address Address 2 City State State Zip Code Additional Information

4 Please enter any additional comments or information about this order in the space below. If any special network settings should be set for the device, please enter those below. Continue >> Step 5 Some areas offer 911 while other areas do not. If it says that your address could not be verified, then you don t have 911 in that area available via the VoIP service. Suggestion - We suggest that you have the customer keep a PSTN line for the alarm and 911 services. If the customer calls their phone company then they can remove all services and bring the monthly bill for the line to around $20 per month or less. Step 6 - Next, you ll be given a choice of area codes to choose from. In this case the customer is in New Jersey and regardless of where they live, they could choose a number in any of the available area codes. Once an area code is selected, a drop down box will appear with all available exchanges within the desired area code. Choose one. The number will be assigned later. Step 3: Please select a number for the account Please select the exchange from the list below for Vontronix service Area Code NJ Area Code NJ Area Code NJ (NJ LAKEWOOD ) (NJ TOMS RIVER ) (NJ EATONTOWN ) (NJ RED BANK ) (NJ MIDDLETOWN )

5 (NJ NEWBRNSWCK ) (NJ PTPLEASANT ) (NJ BOUNDBROOK ) (NJ LAKEHURST ) Area Code NJ Area Code NJ Area Code NJ Continue >> Step 7 If you get this warning, then 911 services are not available in your area. WARNING! WE ARE UNABLE TO VERIFY THE ADDRESS YOU HAVE ENTERED This will almost certainly make it difficult for your address to be registered with emergency services. Please hit the back button on your browser, double check your input, and resubmit the form. If you are certain that the information you have entered is correct, you may continue. I UNDERSTAND AND WANT TO PROCEED If 911 services are available, the customer will need to fill out some additional information regarding their location and address. E911 is available in this location Good News! "911" Service is available for your phone number. We are happy to be one of the few Internet Telephone Providers who can offer "911" service to our customers. But remember, if you lose your internet connection for any reason, at anytime, you also lose your connection to "911". "911" will not work, for example, if you lose electrical power, or if your internet provider has a problem providing you with a broadband internet connection. Please read all about "911" in our terms and conditions section. In the section below you will assign an address to your phone number. The address you assign will be the address the police,fire, or other other emergency services will respond to if you call "911". If you travel with your phone or adapter, and you dial "911", the address you registered and NOT the address you traveled to, will be the address that appears on "911". The address you assign to your phone or adapater, no matter where you are, is the address "911" operators will see when you dial "911". House Number This field should be blank if there is no house number 12 House Suffix The house number extension.

6 I.e, for 121 1/2 Granite Street, 1/2 would be entered in this field Prefix Directional The LEADING Street direction prefix. I.e, for North Granite Street. Valid entries are: N S E W NE NW SE SW Street Name The service address of the calling number. Street Suffix The Street abbreviation, as defined by the U.S. Postal Service. This field should be left blank if no suffix applies. test STREET Post Directional The TRAILING Street direction prefix. I.e, for Granite Street South. Valid entries are: N S E W NE NW SE SW Community Name The city or town of the service address State Toms+River NY Zipcode Location The additional address information describing the exact location of the Calling Number. Examples: Suite 310 APT 706A Main Number If this phone number is going to a location to act as a secondary phone line, please list the main number here Submit At this point you have completed the registration process for the Vontronix phone service and can now unpack the Zoom V3 hardware. Step 1 - Start by shutting off the customers computer and unplugging the power cord from the cable or DSL modem. Step 2 - Install the V3 but don t plug in the power cord yet. Take the wire that goes from the computer to the cable modem and unplug it from the modem. Take the end you just unplugged and plug it into one of the router ports on the V3. Then take one of the cords included with the V3 and plug it into the jack on the back of the V3 marked WAN. Take the other end and plug it into the open jack on the cable/dsl modem.

7 Step 3 - Plug a telephone into the port marked PHONE. Plug the existing POTS line into the jack marked TELCO. Step 4 - Now plug in the power supply to the Cable or DSL modem. Wait until all lights are lit before plugging in power to the V3. Again wait for all lights to come on, about 30 seconds. Finally, power up the computer and any other attached routers. Always power up in this sequence, as the IP address must pass from unit to unit as it comes on line. Step 5 - Place the Zoom CD into the computer. Choose the V3 option from the first page. A box will pop up and ask for a name and password. They are - Username ADMIN and the password is ZOOMVOIP. On the first screen, choose the type of broadband service your dealing with. At the bottom of the page, hit SAVE CHANGES and then WRITE SETTINGS TO FLASH AND REBOOT. Step 6 Click on the tab marked VOICE OVER IP. Some customers may prefer to not have a POTS line at all. In this case you should check off VoIP ONLY MODE so that all calls go out directly over the Vontronix service. The customer should be made well aware if they do or don t have 911 services available in their area. If a POTS line is installed, you ll also want to check off ALLOW PSTN CALLS. This let a single phone plugged into the V3 to receive calls from both the VoIP line and the PSTN line. If you check off either of these boxes you ll need to scroll down to SAVE CHANGES and the WRITE SETTINGS TO FLASH AND REBOOT. DO NOT CLICK DOWNLOAD CONFIGURATION NOW. If you do, wait until it fails before proceeding. Step 7 - Scroll to the bottom of this page and click on ADVANCED VOIP SET UP.

8 On the Advanced VoIP Setup page, use the following settings. Check off ENABLE SIP REGISTRATION DO NOT check off Auto Account Configure User ID Enter the name you chose while registering for the Vontronix VoIP phone service. Password This is the password you chose while registering for the Vontronix VoIP phone service. Domain Realm setting.vontronix.com SIP Proxy address is Outbound Proxy address is SIP Registration Interval is 3600 Local SIP Port is Caller ID Modulation Depends what works with the equipment at the customer s home. There are two choices to choose from. Authorization ID This is the same as the User ID Display name Zoom V3 SIP Registrar Port is 5060 SIP Proxy Port is 5060 Outbound Proxy Port is 5060 Authentication Method is AUTH_MD5 RTP Media Port 5004

9 Select Ring Tone Choose whatever country you are in. The V3 will make the phone ring in a tone that is familiar to the end user. Codec Preferences - Set G.711U first, then G. 711A next and finally G.729 last Enable Stun Check off YES Stun Server is - stun.vontronix.com Stun Port is 3478 Hit SAVE CHANGES, then WRITE SETTINGS TO FLASH AND REBOOT. The installation is now complete. After about one to three minutes, the V3 hardware should be authorized with the Vontronix network and calls can be made. Finally, go to and click on MY ACCOUNT. Log into MY ACCOUNT with the username and password you chose. Once you log on, you ll see the new phone number in the upper right corner of the screen. On the My Account site the customer can see their inbound and outbound calls and they customize the settings so that the system works as the customer wishes.

10 If you have any questions or need help, call Vontronix at