Online Warranty System Training Manual Installation Partner Application Process

Transcription

1 Online Warranty System Training Manual Installation Partner Application Process The new online warranty application system makes it easier to apply for a warranty as all information will be completed and uploaded online. Submitting information using the new online application system will speed up the processing time as partners can access, track and manage applications online. Then once a warranty is approved, partners can quickly and easily download warranty certificates from the website. The new warranty application system is open to all authorised Brand-Rex installation partners. Once the installation partner completes the online application, their nominated distributor will be prompted to verify the application information before it is sent to Brand-Rex to review, approve and issues certification documents. How it works 4 Easy Steps 1. Installation partner logs onto website and complete application form and uploads test results 2. Distributor verifies information and if acceptable authorises further processing 3. Brand-Rex check test results for approval 4. If approved, the distributor will receive online certification and will notify the installation partner Please note - Rejected warranty applications must be re-applied for, therefore it is vital information provided is correct. Important Information To be eligible for the Brand-Rex 25 Year System Warranty, all installation partners must Have up to date training and a partner agreement in place Be registered as a Brand-Rex partner at Complete the application in full including end customers contact details Warranty applications sent to brwarranty@brand-rex.com will no longer be processed as of Monday 1st September How to Access The new system can be accessed via the Partner Knowledge Centre Partners can register online at Questions If you have any questions please contact the Warranty team brwarranty1@brand-rex.com Page 1 of 13

2 1. Register via website 2. Using the Login credentials sent to you via , login to the Warranty portal via 3. The following screen will be visible to you: 4. Click on the System Warranty button 5. You will be taken to the home page of the warranty portal (below): 6. Click on the Start New Application button 7. You will be taken to page one of the application form: The two options you have are to register for a New Warranty or an Extension to an Existing warranty Extension to an existing Warranty a) In the New System field, Click on No b) Enter the existing certificate number in the box provided and then TAB forwards. This will then auto populate all fields for installer and site details. Page 2 of 13

3 New System a) Select Yes for new system b) Scroll down the page and complete the remaining sections of the application (Remember all fields are mandatory) These first fields will be auto-populated with the details of the person logged in. You may need to enter a contact number for yourself. Ensure the quantities in the copper and fibre No of links boxes match the number of actual results submitted for Warranty. Any errors will mean the application will be rejected and a new application must be completed Ensure the check box is selected to confirm that the warranty has been installed and tested inline with Brand-Rex guidelines. Page 3 of 13

4 Ensure the check box is selected to confirm that the warranty has been installed and tested in line with Brand-Rex guidelines. Add the name of the relevant person from within your organisation responsible for the validity of this installation (this maybe different from the person completing the application form) 8. Click on the NEXT button to move to page two of the application Page 4 of 13

5 Complete all sections providing details of category and cable type, number of links for that type, name of tester used, software version within the tester, calibration date of test equipment. Where there are two or more types of copper system (eg CAT6 U/UTP and AC6 U/FTP) then use the add another cable button to record the next system type. This can be used several times until the total links recorded matches those results to be submitted and must match the quantity identified on page Once completed, ensure you have double checked the information added on page one matches the information recorded in page 2 for installed copper links and then check the box to confirm. Then click NEXT button to get to page 3 if there are fibres to be recorded. If not click finish and refer to page 14 of this instruction Note: If an incorrect number of links is entered an error message will alert you and remind you how many links were entered on the front page Page 5 of 13

6 Complete all sections providing details of cable type, number of fibres for that type, connector type, fibre type, number of connectors in the link, number of splices per link, make and model of tester used, calibration date of test equipment. Where there are two or more types of fibre system (eg OM3 and OS2) then use the add another cable button to record the next system type. This can be used several times until the total links recorded matches those results to be submitted and must match the quantity identified on page 1. Note: If an incorrect number of links is entered an error message will alert you and remind you how many links were entered on the front page Page 6 of 13

7 1. Once completed, ensure you have double checked the information added on page one matches the information recorded in page 2 for installed copper links and then check the box to confirm. Then click FINISH button. 9. The next screen allows you to upload the test results to verify the installation and any other relevant documentation. Drag and Drop files here ready for upload or select Add files a. Click on the Add Files button or Drag and Drop the relevant files into the page Page 7 of 13

8 b. Select the files for upload and click Open c. Once all files are identified click on the Start button to upload. d. There is a progress bar to show upload started and once completed the file size will show against the file uploaded. You also have the option to highlight and delete any files uploaded by mistake etc. e. Once all files are uploaded then click submit application and if successful the following message should be seen. Page 8 of 13

9 f. If additional files are required to be uploaded due to errors or requests for additional information or if you wish to view historical certificates for projects awarded then this can be done by going back to the front page (see below) g. Click on the manage warranties button and the following screen will appear showing all warranties pending, referred, awarded or rejected related to your company. Warranties appear in date submitted order, so the newest warranties appear first. h. You will only be able to view/manage warranties applied for by your company. Page 9 of 13

10 i. You can either scroll through the application pages or use the search bars at the top of the screen to find the application you wish to view or add information for. j. To view the details of the application or upload additional files then click on the DETAILS button and then the Results files folder. Page 10 of 13

11 k. Click the add files button and follow the instruction on page 10 of this document. 2. The process for authorization/referral/rejection or awarding of these applications is as follows: a. You as the person submitting the application will receive an telling you that the application has been successfully submitted b. An is sent to your Distributor once the application has been submitted c. They will check the content and uploaded data then verify its accuracy. d. They then authorize the application for processing or refer the application and the sysem will send an to the installer requesting either clarification or further information, details of the referral will be entered by the authorizing person. e. Once Authorised; Brand-Rex TT&S team or Regional Brand-Rex nominated person then receive an informing us that an application has been received and requires our approval. i. We check all the data and 100% of the test results and if all is acceptable we approve the warranty and the distributor will receive and where they can download the certificate and forward this onto the installer contact. ii. If there is a minor query or request for further information then you will be requested to add iii. this information using the process explained on pages 11 and 12 of this document. If at any point through this process there is a typing error on the initial application pages then at present the system has been created such that these applications will be rejected and the installer will be required to complete the process from the start again. 3. If you have an issue with access to relevant pages then send an to webmaster@brand-rex.com 4. If you have any questions regarding the operating of the system or the queries relating to specific applications then please these to brwarranty@brand-rex.com Note: Care must be taken when entering information as the details listed on the application form could be printed on the warranty certificates. Page 11 of 13

12 Appendix Cable definitions Brand-Rex ISO/EN TIA Cat 3 / Voice Class B Category 3 GigaPlus Class D Category 5e Cat6Plus Class E Category 6 10GPlus Class Ea Category 6a Brand-Rex Cabling Types by Category GigaPlus Cat6Plus 10GPlus U/UTP U/UTP U/UTP F/UTP F/UTP U/FTP (Zone) SF/UTP U/FTP U/FTP F/FTP F/FTP S/FTP S/FTP Brand-Rex NVP values for Copper Cabling Cable type NVP cable Category 3 (multi pair) U/UTP 69% Category 5e U/UTP F/UTP SF/UTP 69% 68% 68% Category 6 Category 6A U/UTP F/UTP U/FTP F/FTP S/FTP U/UTP F/UTP U/FTP F/FTP S/FTP 69% 68% 80% 80% 81% 67% 68% 80% 80% 81% Zone AC6 U/FTP 80% Category 7 (UM10) S/FTP 81% Category 7A (UM12) S/FTP 80% Acceptable Test Standards for installed copper links GigaPlus/Cat5e/Class D Cat6Plus/Cat6/ClassE 10GPlus/Cat6a/ClassEa ISO PL Max Class D ISO PL Max Class E ISO PL2 Class Ea EN PL Class D EN PL Class E ISO PL3 Class Ea TIA Cat 5e perm link TIA Cat 6 Perm Link EN50173 PL2 Class Ea ISO Channel Class D ISO Channel Class E EN50173 PL3 Class Ea EN Channel Class D EN Channel Class E TIA Cat 6A Perm Link TIA Cat 5e channel TIA Cat 6 channel ISO Class Ea Channel EN Class Ea Channel TIA Cat 6A Channel Page 12 of 13

13 Acceptable File Formats Acceptable File Types Tester Microtest Omniscanner Fluke DSP/DTX/DSX Ideal LT8600, LANTEK 6/7, LANTEK II Agilent Wirescope JDSU Certifier 40G PSIFiber WireXpert File type.dat, flw.flw.dbf.rpt.lrtm.dbt.ntx.inx.cbl.aut.sdf.mdb As applicable from tester As applicable from tester Brand-Rex Fibre Loss values for calculating optical loss budgets Brand-Rex attenuation performance for fibre and components Definition Core size Attenuation 850 nm 1300 nm 1550 nm Brand-Rex OM1 62.5/ db/km 0.8 db/km Brand-Rex OM2 50/ db/km 0.8 db/km Brand-Rex 50/ db/km 0.8 db/km - OM3/OM4 Brand-Rex Singlemode db/km 0.25 db/km OS1/OS2 Component Attenuation Optical 0.5dB 0.5dB 0.5dB connector Optical splice 0.1dB 0.1dB 0.1dB Helpful Links If you go to the knowledge centre area then you will find a range of the latest technical documentation Guide to Testing Installation Manuals Installation Videos Calculation Tools Technical Bulletins Fluke Networks HDTDX description Fluke Networks HDTDR Description Page 13 of 13