How To Connect To A Power Station In Kennedy Town

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1 ELECTRICITY CONNECTIONS IN LONDON Getting a connection to UK Power Networks London Network

2 Contents Which team will deal with my connection? 3 Information to consider when getting a connection in London 4 The connections process 5 1 Enquiry and application 6 2 Assessment and design 8 3 Acceptance and payment 11 4 Delivery 12 Most common causes of aborted jobs 13 5 Metering 13 Requests for electricity disconnections 14 Reference 15 Who to contact 15 Market responsibilities 16 Glossary 16 Useful links 16 Guaranteed standards of performance 17 Minimum information lists 18 Provision of legal information 19 Substation checklist 20 Key updates/ information since last version New Guaranteed Standards of Performance (GSoPs) from 1 October 2010 New connection charging methodology statement from 1 October 2010 More details of these can be found here:

3 Which team will deal with my connection? This guide is intended to support customers before and during the process of getting a new connection to the electricity distribution network in London through UK Power Networks, the distribution network operator (DNO). This guide covers Projects (72kVA to 5MVA). Job is <72kVA or 3 phase 100 Amp An alteration to an existing connection And The length of cable is <43m from the main Is a maximum of four connections (including TBS).Yes Small Services [email protected] Phone: Fax: UK Power Networks, Connections, Small Services, Bircholt Road, Parkwood, Maidstone, Kent, ME15 9XH.No Job is >72kVA and <5MVA Upgrade to an existing connection Temporary building supply.yes Projects Initial contact: connections.gateway@ukpowernetworks. Phone: Fax: No Job is 5MVA Involves generation Particularly complex.yes Major Connections [email protected] Phone: Fax: Projects Gateway, UK Power Networks, Metropolitan House, Darkes Lane, Potters Bar, Herts, EN6 1AG.No Job is Unmetered supply under 500W, with consistent load For a highway authority.yes Highway Services Highway Services department Phone:

4 Information to consider when getting a connection in London The process of getting a connection in London can be complex compared to other UK Power Networks areas. The process of getting a connection in any part of UK Power Networks area must look at the following: How can the required capacity be accommodated? What is the nature of the load for example is the peak usage in the day or the evening or is the load steady throughout the day? How will the overall integrity, reliability and resilience of the network be assured? Within London, because of the complex nature of the network, new load requirements must be referred to a specialist team in Distribution Planning. They will assess how your load will be accommodated within the existing network, giving a secure supply for you whilst maintaining resilience and fault protection across the wider network. This will determine the point of connection (POC) to the existing network. In rare cases where the load is very small, this may be to the passing main. In most cases, the load will be connected to a substation, which may be some distance away from the site because this is where appropriate capacity is available. This is done by a process of modelling the existing loading, known projects which are at quotation and planned reinforcement works, to determine where capacity is available. To find out where LPN is planning to develop future capacity, the long term development statement can be found here: products-services/networks/knowledgecentre/public-information.shtml. The greater the distance from the site, the higher the charges are likely to be, as a significant proportion of the costs of a connection are for the civils work to lay cables. UK Power Networks methodology for charging is regulated by Ofgem. The full charging methodology can be found on the UK Power Networks website here: products-services/networks/knowledgecentre/public-information.shtml. Charges are broken down into contestable and noncontestable work. Non-contestable work can only be undertaken by the host network, in this case UK Power Networks. Contestable work may be undertaken either by UK Power Networks or by an accredited Independent Connections Provider (ICP). We have a dedicated Competition in Connections team to manage this activity and as a point of contact to advise ICPs on request. The Your Choice leaflet available on our website summarises what is contestable and non-contestable and as such work that we have to do and work that either we or an ICP can do. It is also possible to have your electricity connection from an Independent Distribution Network Operator (IDNO), who will build and continue to own this local network and who will provide all ongoing network services, including maintenance and 24 hour fault repairs. The IDNO will also arrange the point of connection to the EDF Energy Network. A list of companies that hold a licence to provide this service may be obtained from Specific items which influence connections in London 1. Nature of the network The London distribution network is almost exclusively underground and covers an area of 665 sq km with cables stretching over 30,000 km. It serves 2.25 million end customers, with a capacity of 20,000 MVA and a peak demand of 5,100 MW. Ensuring that new connections are fed from the appropriate location is crucial for maintaining levels of services. 2. Specific London infrastructure The London network also has significant interconnection (ie multiple connections to allow alternative feeding of loads) and remote switching which allows rapid responses to faults. Interconnection brings a number of benefits for customers, by allowing distribution to be maintained in the event of periods of high demand or faults. This means that any new connections to the network must take account of these existing interconnections, which may include maintaining existing network connections and will include remote switching units. 3. Streetworks Because the London network is underground, any new connection will require excavation, which needs permission from the appropriate Highways Authority to dig. This is obtained by a permit or a notice (or a combination of both). For all works requiring the road to be open for >10 days, UK Power Networks must give three months notice of the intention to open the road. In certain circumstances, the authority may place restrictions on these dates or on the hours in which we can work for example over night working or only at weekends. 4. Underground obstacles London has a considerable number of underground works, including cellars and vaults, existing cables and pipes and existing infrastructure, particularly associated with transport. This may restrict the routes that can be offered for cables Olympic and Paralympic Games London is hosting the 2012 Olympic and Paralympic Games and this requires a large amount of infrastructure work, which may affect other projects. Developments may be subject to restrictions in certain areas at certain times: for example, the Olympic Road Network (ORN) has been proposed as a clearway for Olympic traffic, where work will not be permitted in certain key periods on or around this network. The latest information can be found on the Department for Transport website ( and the London 2012 website ( 6. The need for a substation Where the required capacity is over a certain load, typically over 125kVA, UK Power Networks will require a dedicated substation within the site. The substation is required to: Provide reinforcement for your supply Reduce losses in the network by allowing distribution at higher voltage Increase resilience of the overall network by increasing flexibility to allow supplies to be maintained in the event of faults by using alternative network combinations Reduce the number of cables required in the highway. In order to manage the network effectively and to provide maintenance, UK Power Networks personnel would need unimpeded access to substations on a 24 hour basis and would require a lease granting this access. Early planning of the substation location will smooth the connection process and minimise future access problems e.g. if the building is to be tenanted. Key points to consider for locations: Our base requirement is for a ground floor location, with a dedicated door at street level, but we appreciate that this is not always possible e.g. with a listed façade. Ventilation is critical, particularly if the substation is to be in an enclosed area A basement below a proposed substation may cause issues with required cable trenches. UK Power Networks building officers will supply standard drawings showing the civil requirements for a substation. The substation must be designed to the current UK Power Networks standards. The design must also comply, where required, with current British Standards, Building Regulations and the Town & Country Planning Act. If you are demolishing or altering a building with an existing substation within it, unless this was a dedicated supply just for the building, it is most likely that this substation will need to be retained in some form in the new building, whether as a dedicated transformer or as a larger transformer than required for your sitespecific requirements. 4 4

5 The connection process There are a number of steps you can take to support the delivery of your connection quotation. UK Power Networks can deliver any power requirement you need. However, the higher the power requirements, the more complex the design will be and the more difficult its delivery. Taking into account these elements whilst planning a connection will simplify the connections process. The process can be expected to take around forty weeks from application to commissioning, excluding time to provide information and make payment. 1 Enquiry & application Prior to application Determine load/power on date Application logged, categorised Prelims team assess info Determine supplier/mop Information/ criteria met? Identify substation location (if req d) Budget estimate (if req d) 2 Assessment and Design Network assessment Network planning Site visit/meetings Determine point of connection Assess cable routes. Review land consents. Tender civils work (if above threshold) Check & obtain information Assess need for substation and allocate BO. Design solutions and produce quotation. Design referral if needed Quotation quality check and approval. Issue quotation. 3 Acceptance & payment Quotation acceptance Receive signed contact, payment and CDM details (if req d) Gain consents (if req d) Generate MPANs Prepare workpack for Delivery teams Site/client works UK Power Networks works Site preparation Ensure site ready for work to commence Assign field engineer Install ducts, cabinets, pipes, substation chamber Discuss and review requirements 4 Delivery Site inspection Verify duct depth Snagging Verify substation if pass, order transformer Request streetworks notice/ call off plant Installation 5 Metering Arrange metering with nominated supplier Commissioning, test and compliance 5

6 1. Enquiry and Application Budget estimate or quotation? When you are considering a connection and wish to seek a price from UK Power Networks, there are two options, depending on your requirements. If you are planning a connection a long way in the future or you have not finalised your plans, a budget estimate is a quick way to get a view on the cost of the connection. Time to provide (maximum) Budget estimate Less than 1MVA can be sent in 10 days More than 1MVA can be sent in 20 days Quotation LV demand quotation can be sent in 25 working days HV demand quotation can be sent in 35 working days Network studies None Network assessment (if required) Validity Not applicable 90 calendar days from date of issue Is this chargeable? No Yes Does this reserve capacity? No Yes Can this price vary? Yes Yes, if work is not substantially completed within 12 months of acceptance or you vary the scope of the works To support the process, key steps that you can take prior to making a connection application in London are: Element Completing an assessment Resilience requirements Planning for substation locations Power on date Will support process The lower the load required, the easier to accommodate an load within the existing network without reinforcement. Where significant contingency is required, this may require the network to be reinforced or a connection to a primary substation, which may be further away. The London network is very reliable and has a low level of customer interruptions and minutes lost. Where multiple connections are required to a property (which in turn may be subject to technical restrictions), this will increase the cost of delivering the project significantly by additional equipment and civils. Typically, most requests for 200 amps or over (125 kva) will require a substation on site, though in some areas, this may be lower. Planning for its location early will smooth the process of getting a quotation. The power on date requested should take into account all required site works, including design and construction of a substation, if necessary. If you require a connection for a number of years into the future, this should also be notified early, to allow for effective capacity planning. Please note that you should aim to have the majority of your work on site completed within 12 months of accepting the quotation, or additional charges may be incurred. The initial enquiry goes to the Project Gateway, which processes all applications and logs them onto the system. The project is then passed to the Prelims team, who checks that the required level of information is included with the application form. In the event that information is missing, the Prelims team will contact you to seek this missing information. If the information is not provided within 30 days of the request, we will stop the project and you would need to make a new application. This is to make sure that we focus upon projects that are ready to proceed. 6

7 Who does what? Customer UK Power Networks Other Load assessment Enquiry and Application Prior to application Plan for substation location Assess land ownership Determine supplier Provide minimum information (if not already complete) Application form received, logged and allocated to region Assessed by our prelims team for minimum information Budget estimate (if required) Application If full quotation required, application date restarts Assigned to LDE by region and to designer by size/ complexity Working together more efficiently Step in process Likely to increase time Likely to reduce time/cost Application form not complete If the application form is not complete, including all plans, it may be necessary to ask for the missing information. Forms complete with all plans. The specifications for plans are shown on page 21. 7

8 2. Assessment and Design Network assessment UK Power Networks has a licence obligation to issue you with a quotation within guaranteed standards of performance and within an overall maximum of 90 days. The quoting period starts as soon as we receive all the information we require from you to enable us to provide you with a quotation. The new service standards, timescales and payments are summarised on page 18. Who does what? Customer UK Power Networks Other Information gathering (if required) Full information provided = application date Assessment and Design Network Assessment Network Planning Confirm substation location Confirm route options (if applicable) Confirm land consents/ ownership Determine POC/ substation requirement and allocate BO if necessary Substation location confirmed Confirm cable route/tender civil works (if applicable) Civils contractor Local authority view of route Viable route identified Quote prepared Quote issued At this stage, the priority is for the designer to fully understand the customer s requirements, the nature of the site and its settings in order to be able to prepare a quotation. The information received will be reviewed and, based on the specific project requirements, more may be sought. The process at this stage is likely to be iterative, depending on the ongoing design process taking place on the customer s site. It should be noted that if a parameter (e.g. load or resilience) changes it may be necessary to redo the design referral process as this may change the point of connection. Depending on the available capacity of the network in the local area, a dedicated on-site substation may be required. Where this is the case, a specialist building officer should attend as early as possible within the process. Generally, any load over 125kVA will require a substation, though in certain areas of London with high usage, this may be lower. Again, if the planned location of the substation changes, it will be necessary to redesign the connection, which may delay your quotation. 8

9 Network planning Once the point of connection is determined, this will start the design process for the cable routes. This will be influenced by: Ability to run cables down certain streets due to width/ congestion of existing cables (particularly in parts of the City of London and narrow lanes) Ability to cross major roads e.g. red routes Ability to cross bridges/ waterways/railways Ability to work in pavements versus highways Requirements to cross private land and ability to obtain easements Ability to get consent from necessary authorities to excavate (this may be affected by a number of elements e.g. other planned works, events and traffic flows). Potential to share routes. Working together more efficiently Step in process Likely to increase time Likely to reduce time/cost Load changes Changes to loads, load increases All information provided as specified Assess need for a substation Not considering substation requirement. Area with difficult access or insufficient space. Ground floor location with easy access to outside. Substation location Failure to identify potential location Substation in unsuitable location Changes to proposed substation location may require cable routes to be replanned. Early confirmation of substation location will support completion of the design process. Site visits Unavailability of site personnel. If a substation is required, building officer attendance at the initial site meeting can avoid issues later in the process. Information provision Assess cable routes Late design changes or insufficient information. Delays to providing information (see checklist on page19). Information in wrong format Sites requiring crossings/work alongside major roads: Street congestion All information in correct format UK Power Networks has an ongoing relationship with TfL and local authorities to review streetworks. 9

10 Formal design and quotation The quotation you receive will be valid for 90 days and will be made up of: The price for the works broken down into contestable and non-contestable elements The agreement between us for works The preparation of a design and quotation is designed to give you a fully-costed package for all of your works. This will include the cable route from the point of connection to your site. Because the network in London is underground, this will require excavation and reinstatement, so a part of the design process is to identify a route for the cables which is acceptable to the Local Authorities. Where it is not possible to fully identify this route, we may issue a conditional offer with provisional price, which will allow you to evaluate the rest of the costs, whilst we finish the route. The price is calculated according to our connection charge methodology (found public-information.shtml) and will include any allowances made by UK Power Networks when eg. work for our benefit is to be carried out at the same time. The quotation will include our standard terms and conditions for connections work. Legal work Legal input will be required for all new substation and HV switchroom installations. These will need to be protected by way of either a registered Freehold Transfer or 99 year lease from the freeholder incorporating associated cable easements and other rights. Also, all new mains and mains extensions (as well as service cables on third party land) must be protected by freehold deeds of grant and registered against the land. The information we will require from you to start this process is shown on page 20. UK Power Networks requires unrestricted 24-hour access to all its apparatus and equipment and this requirement cannot be relaxed due to the imperative to access these sites in the event of a fault or for maintenance. It is important that we are provided with title details/land ownership for all areas to be utilised as substation or HV switchroom locations and full cable routes together with the agreed access routes to/from adopted highway and cable connection points. This is including areas outside of your ownership. These can be obtained from HMLR or your/the landowner s solicitors. The provision of this is the customer s responsibility. The conclusion of legal documents can be protracted and lengthy and will hold up energisation of supplies until full completion. It is for this reason that the process is commenced early. Because your substation will be a part of the network, we need confirmation that you can provide us with either a freehold transfer or 99 years (minimum) lease term for the substation at the outset. If there is a superior landlord involved and this is not possible, the lease will need to be renewed more regularly and costs may rise to take account of the lease term available to us. Working together more efficiently Step in process Likely to increase time Likely to reduce time/ cost Review land consents Refusing to allow UK Power Networks a lease granting appropriate access to its substation. The use of third party land may cause difficulties in securing rights. If this cannot be avoided it is the customer s responsibility to undertake initial negotiations and secure verbal agreement with the third party to enable us to pursue appropriate legal documentation (at the customer s cost). If the lease has been prepared, changes to e.g. location of substation or cable routes will require a new lease to show actual locations. Customer delay in providing UK Power Networks with a full up-to-date copy of the Customer s title and the title for any affected third party land (not the public highway). Early consideration of the lease requirements. All work in public highway. No changes to locations. Early provision by customer of full up-to-date copy of its title and the title for any affected third party land (not public highway). 10

11 3. Acceptance and Payment Quotation acceptance To accept a quotation, you will need to: Sign and return the agreement and Make the payment to UK Power Networks in cleared funds (by cheque, BACs or credit card) and Provide a contact for CDM (if required) All of these would need to be completed and returned for the quotation to be accepted. If the quotation is not accepted within the validity period, then the quotation will lapse and you will have to restart the connection process. Even if your requirements have not changed, this will require a new referral to check whether capacity is still available. This is because the network is dynamic as network loads change depending on how many connections are planned in an area so, if a quotation has been issued but not accepted within the three months, the price may rise. Customer UK Power Networks Other Acceptance and Payment Signed contract/cdm details/payment Quotation accepted Work pack prepared/ MPANs Working together more efficiently Step in process Likely to increase time Likely to reduce time/ cost Payment Delay in payment. Streetworks notices cannot be applied for until full payment is received. Prompt payment. 11

12 4. Delivery Once the quotation has been accepted, it is passed to the London delivery team in Network Operations. Your contact during this stage will be the delivery engineer and the building officer, if a substation is required. You will be notified of your delivery engineer after the quotation is accepted. Customer UK Power Networks Other Site Preparation Complete substation chamber (if applicable). Request inspection. Snagging if required Field engineer assigned no substation Substation signed off Complete ducting, cabinets as applicable Call off plant Request PAA/ Street works notice. Local authority response Delivery Site Inspection Confirm work date Route still viable Streetworks notice period: minimum 10 days for work <10 days, 3 months for work > 10 days or C1,2 roads Apply for streetworks permits (if applicable) Local authority response Permits granted for planned dates Sign lease for substation Agree consents for 3rd party land (if applicable) Lease signed Working together more efficiently Step in process Likely to increase time Likely to reduce time/ cost Street works notice Street works notice (see below) Where UK Power Networks work cannot take place due to a site factor e.g. scaffolding, if the period granted by the notice period is missed, a new opening notice must be requested. Substation not accepted. The opening notice will not be applied for until the substation is accepted. In certain cases by customer s application to the local authority, the notice period required by the Traffic Management Act may be waived. However, all other elements must be in place to allow work to start. Substation accepted to programme. Site not ready Where the site/ substation chamber is not ready, UK Power Networks will not be able to complete its work as scheduled. Site prepared as specified. 12

13 Streeetworks Under the terms of the New Roads and Street Works act 1991, notice must be given of streetworks. This notice period is set by statute and cannot be amended by UK Power Networks and needs to be factored into your programme. Works requirement More than 10 working days, including excavation and reinstatement or if a temporary traffic order is required to divert traffic notice. Four to 10 working days inclusive, including excavation and reinstatement notice. Up to and including three working days, including excavation and reinstatement notice. Notice Minimum three months notice Minimum 10 working days notice. Minimum three working days notice. Most common causes of aborted jobs Certain site conditions may cause the job to be aborted, causing frustration on both sides. The most common causes of aborts and steps that can be taken to avoid these are shown here: Cause No metering in place (especially when other customer s are fed from the same service). No access. Site not ready (internal wiring). Wrong size or no cabinet, wrong/incomplete/no ducting installed. Scaffolding/skip in the way. Change or altered location of the service position (not as per site survey). Customer responsibilities not carried out before excavation date. Avoidance Metering completed (see below). Multiple contact points identified. Completion to programme All customer installations to UK Power Networks specifications. Clear access and no large metal objects with may interfere with earthing. Completion to specification. Early notification and discussion with designer of any unavoidable changes. Work completed to programme. 5. Metering UK Power Networks cannot supply you with a meter. This will be completed through your preferred electricity supplier, who will appoint a meter operator (MOP) to complete the work. More information for meter operators working on the LPN distribution network can be found at Customer UK Power Networks Other Installation Metering Instruct meter operator Energise Meter operator attends 13

14 Requests for electricity disconnections If you need an electricity supply disconnected, you will need to contact your supplier, who will manage this for you, through a series of formal information flows between the supplier and UK Power Networks, the DNO. This is to support market separation and the competitive market. The steps in the process are: 1. You request that your supplier that the supply be removed 2. Supplier contacts Distributor/MOP to de-energise the supply (i.e. pull fuse, remove meter) (D0134 flow) 3. Distributor/MOP informs Supplier that the MPAN has been de-energised (D0139 flow) 4. Supplier updates MPAS (D0205 flow) 5. Supplier contacts DNO to disconnect supply (D0132 flow) 6. Request validated (if rejected D0262 sent to supplier) 7. Work takes place and supplier is informed (D0125/D0171) To avoid the rejection of the D0132 because the site is energised, the supplier must inform UK Power Networks in the additional information field of the D0132 that they intend to deenergise on the same day as if UK Power Networks arrives on site to find that the MPAN is still energised, the disconnection request would be rejected, potentially delaying your project. 14

15 Reference Who to contact 15 Market responsibilities 16 Glossary 16 Useful links 16 Guaranteed standards of performance 17 Minimum information lists 18 Provision of legal information 19 Substation checklist 20 Who to contact The specific teams which are involved in the various stages of the process are: Connections: designs the connections to the network Network Operations: completes connections to the network, fixes faults and maintains the network Capital Programme: designs and delivers the long-term reinforcement of the network. UK Power Networks organises itself into regions, based on geography, so that staff have expertise in a particular network area. The specialist teams serving your connection are: Project designers: your primary point of contact through the design process. Building officers: Responsible for all civil matters relating to the design and acceptance of Substations, HV switchrooms and TBS. Quotation and delivery planning assistants: manage the administration and back office functions. Distribution planning: assess the capacity of the network and determine where a new connection can be connected to ensure the long security of your connection and the network. Delivery engineers: manage the construction and commissioning of your connection. To ensure the impartiality of UK Power Networks in the competitive marketplace there are a number of restrictions on us passing data to other companies. Your contacts at each stage of the process will be: Stage Contact Details Application Project Gateway team [email protected] UK Power Networks, Projects Gateway, Metropolitan House, Darkes Lane, Potters Bar, Herts, EN6 1AG Design and quotation Prelims team To be supplied following application Substation design Building officer To be supplied following application Delivery Field engineer Building officer Following quotation acceptance, the project will be allocated to a field engineer, based on complexity and geographical location and you will be advised of this. To be supplied following quotation acceptance Emergency number and faults centre For emergencies in LPN area Emergency number: To make the process of obtaining a connection simpler, if you can establish a single contact point for all communications/information requests within your organisation and your support teams, this allows the designer/engineer to quickly get the information they need and avoids potential misunderstandings and duplication. Escalation If, at any stage, you are not happy with the process of your connection, the escalation process is: 1. Designer/building officer 2. Lead design engineer 3. Design manager 4. Head of customer connections for London. Names and contact details can be found on page 16. UK Power Networks is very conscious of its role on the critical path of developments and at all times strives to provide a service which meets your needs. Contact numbers are available on page 16: please do not hesitate to call. UK Power Networks also has a formal complaint escalation process which can be found at 15

16 Market responsibilities As the manager of the network, UK Power Networks has to work within regulated standards to deliver its responsibilities. We carry out both planned reinforcement and new connections and have long-term plans to support the expected growth in electrical demand. These plans can be viewed at In addition to London, UK Power Networks also serves the South East and the East of England: the area served covers 29,165 square kilometres, delivering electricity to 7.8 million customers and carrying out more than 130,000 new connections every year. The specific teams which are involved in the various stages of the process are: Connections: designs the connections to the network. Networks Operations: completes connections to the network, fixes faults and maintains the network. Capital Programme: designs and delivers the long-term reinforcement of the network. UK Power Networks organises itself into regions, based on geography, so that staff have expertise in a particular network area. The London Connections team is shown in section 5. The specialist teams serving your connection are: Project designers: your primary point of contact through the design process. Building officers: Responsible for all civil matters relating to the design and acceptance of Substations, HV switchrooms and TBS. Quotation and delivery planning assistants: manage the administration and back office functions. Distribution planning: assess the capacity of the network and determine where a new connection can be connected to ensure the long term security of your connection and the network. Delivery engineers: manage the construction and commissioning of your connection. Glossary Term Meaning Market responsibilities BO Building officer Designs substations DNO Distribution network operator Owns and manages the distribution network DPCR5 Distribution price control review Five yearly process where the market rules are set for DNOs ICP Independent connection provider Provides contestable connections services IDNO Independent distribution network operator Owns and manages independent distribution networks GSOP Guaranteed standard of performance Applies to DNOs when completing new connections LA Local authority Body issuing opening notices for their region MOP Meter operator Installing and reading meters MPAN Metering point administration number Unique identifier for meters (also known as supply number) Opening notice Licence for carrying out work in the highway Issued by local authorities to allow work in the highway Permit Streetworks permit (replaces opening notices in certain areas) Issued by local authorities to allow work in the highway POC Point of connection Point of connection Supplier Energy supplier Licensed to supply electricity; responsible for appointing a MOP; may not share information with a DNO, except with customer s consent TBS Temporary building supply Body issuing opening notices for certain routes TfL Transport for London Body issuing opening notices for certain routes Useful links Connection charge policies setting out how we calculate the cost of your connection can be found at ukpowernetworks.co.uk/products-services/networks/ knowledge-centre/public-information.shtml Long term development statement for LPN can be found at networks/knowledge-centre/public-information.shtml Information for meter operators MOP document found at co.uk/products-services/networks/pdf/uk_power_ Networks_-_MOCOPA_Distribution_Business_Information. pdf All of the publicly available information on UK Power Networks can be found here: UK Power Networks website: ukpowernetworks.co.uk/products-services/networks/ knowledge-centre/public-information.shtml Further Links Information on New Roads and Street Works Act 1991 section 58: Latest information on the Olympic Road Network from the Department of Transport: The Elexon website covers market information and the balancing and settlement code: 16

17 Our Connection Standards of Performance The new service standards, timescales and payments are summarised in the tables below. Estimates and quotations Standard Payment Send a budget estimate for jobs less than 1MVA 10 days 50 one-off Send a budget estimate for jobs 1MVA or more 20 days 50 one-off Quote for Low Voltage demand connection (other than Single Low Voltage Service*/ Small Low Voltage Project**) 25 days 50 per day Quote for High Voltage demand connection 35 days 100 per day Quote for Low Voltage generation connection 45 days 50 per day Quote for High Voltage generation connection 65 days 100 per day Post-acceptance scheduling Standard Payment Contact Low Voltage demand or generation connection customer (other than Single Low Voltage Service*/ Small Low Voltage Project**) 7 days 50 per day Contact High Voltage demand or generation connection customer 10 days 100 per day Commence, complete and energise the works Standard Payment Commence all Low Voltage, High Voltage and Extra High Voltage demand or generation work (other than Single Low Voltage Service*/Small Low Voltage Project**) In agreed timescales 20 per day Complete Low Voltage works or phase of work (other than Single Low Voltage Service*/Small Low Voltage Project**) In agreed timescales 100 per day Complete High Voltage demand or generation works or phase of work In agreed timescales 150 per day Complete Extra High Voltage demand or generation works or phase of work In agreed timescales 200 per day Complete Low Voltage energisation In agreed timescales 100 per day Complete High Voltage energisation In agreed timescales 150 per day Complete Extra High Voltage energisation In agreed timescales 200 per day Unmetered connections Standard Payment Commence and complete new works, non-adopted highway (1 100 units) Agreed date 10 per day Timescales to make payments Standard Payment Make any payment under the regulations 10 days 50 one-off * Single Low Voltage Service is a single phase demand connection with no mains extension (domestic or commercial) ** Small Low Voltage Project is generally: A single two or three phase demand connection with no mains extension (domestic or commercial), or 2-4 single phase demand connections with no mains extension (domestic only), or 1-4 single phase demand connections with mains extension (domestic only) Please see The Electricity (Connection Standards of Performance) Regulations 2010 or contact us on All days are working days unless stated. Payment per working day after the prescribed period or agreed date, up to and including the day the work is complete. 17

18 Minimum information lists The minimum information required for UK Power Networks to start a budget estimate/ quotation is: 1. Customer name and address (correspondence address), other contact details and preferred method of contact. 2. Site address. 3. Site plan at an appropriate scale to indicate the site boundary, the layout of buildings and roads and where the customer expects a substation(s) to be required, the proposed location of the substation(s). 4. Proposed location of each metering point. 5. Letter of authority where the applicant is acting as an agent of the customer. 6. Date when the customer requires the connection(s) to be made. 7. Maximum capacity (kva) at each metering point to be connected (for domestic premises the Distributor may require a description of the premises and whether electric space and water heating is to be installed). 8. Technical details of any electricity generator that is required to operate in parallel with the supply. Technical details of any customer owned equipment that is likely to cause disturbance to the electricity supply (i.e. large motors, welders etc.). 10. Any payment that is required to be made in advance for the service to be provided. In addition to the minimum information, we are likely to need the following additional information: Information or agreement in respect of a proposed substation location Information or agreement in respect of proposed cable routes (on site) Information or agreement in respect of proposed metering points or location of items of unmetered equipment Further details regarding the capacity required to be provided at each metering point or regarding the nature of the electrical equipment to be used by the customer Further details regarding the intended usage of the electrical equipment to be used by the customer Further details regarding land ownership and/or land rights that is likely to be known by the customer Further details regarding land contamination Confirmation of the design option to be reflected in the quotation where the Distributor has more than one practicable option under consideration Any other information that the Distributor may reasonably request Typical information elements 1. The name and contact details of your Construction Design Management (CDM) Coordinator. 2. Use of premises Retail / Offices / Industrial / Domestic / Other commercial. 3. An accurate breakdown of the required kva load. Please remember that you are obliged to confirm your electrical requirements. 4. A clean, scaled, black and white site plan including two reference points e.g. adjacent street/roads including street lighting if applicable. 5. Floor plans (where rising mains/services have been requested). 6. Details of any lifts/pumps/motors/welders/ground source heat pumps/air conditioning units. Please provide the following details: Size kw/horse power Single or three phase Starting method Starting/running current Frequent or infrequent use Point of wave switching (for welders). 7. Preferred location of any proposed substation. 8. Type of heating e.g. Gas / Electric / Gas & electric / Under floor For electric heating please include a schedule of heater types for each plot e.g. Plot 1 has 2 x 2kW & 1 x 3kW storage radiators and 2 x 1kW panel heaters. 9. Meter positions marked internal or external. 10. Meter positions for flats are the meters in a communal arrangement on the ground floor or within a riser on each floor and is a landlord s supply required (single or three phase supply kva). 11. TBS (Temporary Builder s Supply) size by kva. 12. TBS where a motor is involved e.g. crane/silo etc. Size kw/horse power Single or three phase Size of motor in kw Starting method Starting/Running current Frequent or Infrequent use. 13. CHP Please provide full details of CHP unit including manufacturer s leaflet where available. 18

19 Provision of legal information When a lease is required for a substation, we will require the following information from you to start the process. Location Developer Name:... Address:... Tel no:... Fax no:... Freeholder/landowner Name:... Address:... Hmlr title number:... Tel no:... Fax no:... Freeholders/landowners solicitor details Name:... Address:... Contact name:... Reference:... Tel no:... Fax no:... Leaseholder/occupier Name:... Address:... Hmlr title number:... Tel no:... Fax no:... Leaseholders/occupiers solicitor details Name:... Address:... Contact name:... Reference:... Tel no:... Fax no:... Any other relevant details/information 19

20 Substation checklist During the feasibility stage of the design process, you, or any developers or consultants working on your behalf, should inform UK Power Networks of your proposed new connection requirements. To deliver your requirements effectively and provide constructive feedback on your proposals we need relevant, accurate, and timely drawings. Where your site requires a new substation or HV switchroom the specific information below is mandatory. Please use the checklists below to ensure you have included all required information in the correct format. Your submissions must be: on a single composite drawing sent via in an AutoCAD 2007 (.dwg) compatible file format compliant with the minimum requirements illustrated by our standard drawings together with the notes set out in the policy document Building Standards for Secondary Substations & Switchrooms (copies available on request) Your submissions must contain: site location plan showing the location of the site overlaid on the Ordnance Survey map block plan showing the position of the substation or HV Switchroom on the site general arrangement floor plans at ground and basement levels section detail through the proposed area under consideration, a minimum of two is required, one in each plane; complex arrangements will require additional relevant sections. These details to be fully annotated to show finished floor and structural slab levels/key dimensions/constructional details together with beams if present; please note that a flat soffit is to be provided wherever possible. elevation detail showing proposed door and louvre positions Your submission should clearly indicate: ventilation proposals: using the stack effect i.e. natural ventilation plant access: method by which the plant is to be installed, indicate all access routes cable entry points: showing position and depth of proposed incoming cables & service cables staff access: clearly showing proposed 24- hour access route for UK Power Networks employees Please note: access via recourse to a third party is not acceptable. If the information is incomplete, inaccurate or submitted in an inappropriate format, there may be significant delays to the delivery of your project. Registered office: Newington House, 237 Southwark Bridge Road, London SE1 6NP Registered number: registered in England and Wales v2aug 20