Break Free. from non-productivity & revenue loss with InSite *

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1 Break Free from non-productivity & revenue loss with InSite *

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3 InSite is a powerful broadband based service network that helps maintain minimum 95% uptime for your healthcare equipment with digital tools that can constantly monitor your system. Guard your hospital against equipment downtime, schedule going awry and revenue loss by connecting quickly to the expert. 7 reasons why InSite is your Productivity Enabler 1. Reduces downtime with 24/7 remote access Remote connection to your healthcare equipment enables us to monitor them 24X7 using Digital tools; from updating software, recalibrating the equipment to catching intermittent faults, GE engineers can diagnose and fix issues remotely. 2. Predictive care with OnWatch TM TM InSite OnWatch facilitates technical problem prediction such as coil failures, chiller issues or environmental conditions. If an on-site repair is required, a GE service engineer will arrive already armed with in-depth knowledge of the problem and equipped to solve it quickly.

4 3. Access to GE Engineers with ilinq TM TM With one touch of the imaging workstation ilinq button, your staff can request service and support, track equipment utilization and communicate live with a GE Healthcare personnel. 4. Education and real time Applications support TM AppsLinq enables real-time applications support and training in partnership with remote console observation and shared system control by the GE trainers. 5. epms Prevent potential downtime through regular epms that is done without impacting your scan schedule. This enables proactive identification of errors, software management and image data management among other activities. 6. Enabling decision making with data and analytics TM icenter provides interactive, individualized performance indicators; with all the facts at fingertips, one can make decisions concerning the operational management of equipment and the clinical activity of the imaging department quickly. 7. Secure and safe TM InSite consists of multiple infrastructures designed to enable connectivity while maximizing security protection between GE Healthcare and your network ensuring confidential handling of patient healthcare information.

5 InSite TM Productivity Enabler for them, for you. Downtime Case Study Narayana Hrudayalaya, Jaipur 1.5 T Signa HDi 15M4A MRI System The broadband based Remote services tools ensured extremely fast turnaround for our problem. We did not have to reschedule patients for that day in fact, the patients did not even realize that we had a problem with our MRI! Client Background Narayana Hrudayalaya, Jaipur is a 200+ bed hospital offering centers of excellence around cardiac sciences, bone, joint & spine, renal sciences, minimal invasive surgeries and mother & child care to name a few. In the radiology department, they have a 1.5 T Signa HDi 15M4A MRI system. Problem On a Thursday, the radiology team found that the MRI system was unable to perform scans. They were also unable to see old images on the browser or the Autoviewer. As the scheduled patients had already arrived, it was a critical situation for the hospital rescheduling would have caused a lot of inconvenience to the patients. The technician called the GE Healthcare Service Call Centre and was connected to the Online Engineer within 5 minutes. As the equipment was connected on InSite, the Remote Service Engineer was able to log in remotely and diagnose that the image database was corrupt. He requested the technician to run an Image database reset protocol. The engineer constantly monitored the progress of the reset and helped the technician in restarting the application. This restored the images and the system booted up normally, thus enabling the system to continue scanning. InSite enabled the Online Engineer to resolve the problem without an LFC, thus saving protocols that the technician had designed but which had not been backed up. InSite ensured that the speed of service response was extremely fast, thus enabling no interruptions to the hospital's patient flow.

6 Productivity Case Study Manipal Hospital**, Bangalore 1.5 T Signa HDxT MRI System The Remote services team delivered extremely fast turnaround for our problem. Our productivity was not hampered as we did not have to reschedule patients for that day. Client Background Manipal Hospital Bangalore is a 600 bed hospital and is accredited with NABH and AAHRPP. It comprises of 55 clinical departments and 11 Centers of Excellence. In the radiology department, they have a 1.5 T Signa HDxT MRI system. Problem On a Wednesday afternoon, the staff found that they were unable to perform any MRI scans as the disk space was full; however, they were unable to remove any images from the database. It was a critical situation as their center has extremely high patient flow and rescheduling of cases would have been extremely difficult and would have caused a lot of inconvenience to the patients. The staff called the GE Healthcare Service Call Center and was connected to the Online Engineer within 5 minutes. As the system was on InSite, the Online Engineer was able to log in and diagnose that the error was caused due to the image partition being full. He helped the staff remove the old archived patient data and restart the system. The system booted up normally and resumed scanning. The issue was resolved within 15 Minutes of the hospital calling the GE Healthcare Service Call Center.

7 Revenue Case Study Mastel Imaging & Research Center**, Varanasi Lightspeed VCT The Remote Service team, using the broadband based service platform was able to quickly solve the issue for us potentially saving us revenue loss! Client Background Mastel Imaging, Varanasi offers 24 Hour scanning facility at their center with the objective of providing quality service to patients in need at any time of the day. Problem On a Sunday, the technician at Mastel Imaging was unable to print the film of the images - The Film Composer was opening up and giving an error. Moreover, the system had also stopped scanning. It was a critical situation as a patient was on the table already and other scheduled patients had already arrived. The technician called the GE Healthcare Service Call Center and was connected to the Online Engineer within 5 minutes. The Online Engineer logged into the TM system via InSite and diagnosed that the error was due to the full database of a particular folder. He performed file management and reduced the folder size of allocated memory from 100% to 29%. This resolved the issue and enabled the hospital to print the films and continue with the scanning as scheduled. The total time for the resolution took only 15 minutes of calling the online support. As the problem had occurred on a Sunday, the Field Engineer would have arrived at the hospital only the next morning, which would have resulted in the hospital having to reschedule the entire patient load for that day.

8 FAQS What is Remote Services Digital Broadband? Digital Broadband provides a fast, reliable and secure connection that links your medical devices to the GE Healthcare (GEHC) service operations center (or OnLine Center, OLC). Asset Services Operations Center Through this connection, GEHC is able to provide remote support that provides several advantages, including: Secure, Two-Way Communications Remote Fix Capabilities Remote System Monitoring Applications & Technical Support Digital Broadband is also used to deliver new service offerings such as AppsLinq, ilinq or eflextrial. Please contact your GEHC account manager for more information on these and other GEHC Service offerings.

9 How does GEHC connect to my equipment? Three types of system access can be performed remotely, although capabilities vary by diagnostic equipment type and remote service configuration: GEHC initiated, customer initiated and device initiated. Note that customer-initiated sessions may also contain sub-sessions initiated from within GEHC. GEHC initiated interaction with diagnostic imaging equipment is typically in support of service calls made by customers. Typical remote sessions last 15 minutes or less, with the OLC engineer utilizing a web-based tool to run diagnostics, analyze log files, observe equipment operation, or reset subsystems in an effort to restore normal operation to customers while minimizing the amount of disruption. GE also has automated servers that may occasionally connect to your equipment to check connectivity or ensure proper equipment status. Customer initiated connection occurs for customers who have ilinq installed on their diagnostic imaging equipment. ilinq (GE Healthcare's optional communications tool) provides the connection and reports status to the OLC. Device initiated access occurs when a remote service application on the diagnostic imaging equipment detects a potential alarm condition and initiates a call to the OLC to report its status. Typical applications include MRI magnet subsystem monitoring or CT gantry temperature monitoring. Status conditions may also be pre-programmed to connect during off-hour or idle times of equipment operation. What technologies does GEHC use for Digital Broadband? GEHC uses Internet VPN Digital Broadband technologies for remote support connectivity. Each Digital Broadband solution creates a single point of access to your imaging equipment. This eliminates the need for a dedicated phone line for each compatible system installed and thereby frees up your telecom infrastructure. Plus new systems can be brought online easily without the need of adding another phone line. Who is connecting to my GEHC equipment? There are four types of remote engineer who deliver remote service. All connections are logged regardless of who is connecting or why; see sections that follow for details on Security & Privacy:

10 OnLine Engineer (OLE): Technical expert who remotely supports the equipment. Thanks to remote tools, OLEs can analyze problems with the machines, isolate defective parts and in some cases remotely fix the equipment. OnLine Application Engineer (OLA): Application specialist who remotely supports the customer using the machine. Thanks to remote tools, OLAs can better understand customer problems and in some cases propose a solution to correctly image a patient. Remote Service Engineer (RSE): Your Field Engineer may have access to Remote Service toolsets that enable his/her access to your equipment remotely (your FE becomes an RSE only following successful completion of a comprehensive training program). With these tools, your FE can often diagnose a customer issue before arriving on-site with the appropriate preventative or corrective action. Modality Engineering: GEHC Service Development Engineers may access your equipment to gather system performance data to better understand capabilities of GEHC equipment as installed at and used by our GEHC customers. Can all my GEHC equipment come online with Digital Broadband? Most GEHC equipment that is IP-compatible can be configured for Broadband. You may, however, have older equipment that is not compatible with Broadband. A modem connection is still necessary in these cases. Customers needing to control access to systems connected by modem may do so by enabling / disabling modem connections manually. Will Remote Services Digital Broadband impact my network performance? GEHC remote service applications are infrequent and brief, each lasting only a few minutes and typically transferring very small amounts of data. For larger files such as software purchases or trials, you are in control of when these would occur and therefore can plan them for when they have the least impact on your network. What about security & privacy? European, national and US (HIPAA) regulations require that certain network security features be implemented, such as audit trails, event reporting, authentication and sometimes encryption. Ask your GEHC Field Engineer or us at geindiacallcenter@ge.com for more details.

11 Who are my contacts at GEHC? If you have additional questions, do not hesitate to contact your GEHC account manager.in addition, customer IT can communicate network changes or connectivity issues to GEHC networking staff at Who is paying for what? GEHC provides the technical expertise in VPN. This includes site assessment and assistance with initial VPN setup. The customer provides a suitable Internet connection, VPN appliance and all installation & support resources required at the customer side. What about Patient Safety and Privacy? Patient Safety GEHC Remote Services Delivery operations do not compromise patient safety. GEHC does not allow physical movement of any part of the diagnostic imaging equipment remotely (i.e., gantry, table cradle), nor does GEHC allow for remote activation of ionizing radiation. Patient Privacy In some cases, GEHC will retrieve image data from equipment as part of our troubleshooting procedures or under data access rights granted to GEHC. In most cases and as part of the image data retrieval process, patient private information (such as Patient Name and Patient ID) is automatically removed from images or replaced by an asterisk before being viewed or analyzed by GEHC OLC authorized personnel. In any event, access to this data is limited to GEHC authorized personnel only and each must comply with GEHC policies & procedures relating to the use & handling of customer information. GEHC will enter into all applicable privacy agreements, such as the Business Associate Contract required by the U.S. HIPAA Regulations. Audit Records Audit logs are retained in order to retrace actions performed over the Remote Services Delivery network. Once GEHC personnel are authenticated, sessions they initiate are logged with a time/date stamp. These logs can later be reviewed to determine which customer equipment was accessed, why it was accessed and if applicable, what data was transferred to the OLC.

12 Do more with your healthcare productivity enabler. Get connected to InSite. Visit us at Call us at / / us at geindiacallcenter@ge.com

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14 InSite is dependent on the broadband service provided by the Hospital. Digital tools are system dependent. 95% uptime is influenced by multiple factors and InSite is one of the key enablers. InSite does not replace On-Site repairs/ maintenance. T&C apply. **All third party trademarks are the property of their respective owner General Electric Company *Trademark of General Electric Company