GE Healthcare. CARESCAPE Remote Service Tools

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Alexia Carpenter
10 years ago
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1 GE Healthcare CARESCAPE Remote Service Tools

2 Connecting to monitoring systems

3 To perform optimally, your equipment requires routine maintenance tasks. Imagine you could easily access your equipment, even in the most challenging environments. Something is not right with your equipment. Is something broken? Is the equipment being operated correctly? Imagine you could clear up any doubt with immediate remote support. An important update is available for your devices. You don t know how long the patient will stay in the ICU. Imagine your equipment could be updated anytime, from anywhere, even while in clinical operation. in life critical environments

Is something broken? Is the equipment being operated correctly? Imagine you could clear up any doubt with immediate remote support.

4 Making it easier to monitor your monitors... Minimal disruptions to care delivery Fast and immediate support Fast deployment of new features and enhancements Improved patient care More efficient use of biomedical engineering time Increased clinicians satisfaction and efficiency Reduction of unplanned downtime Better asset utilization

of new features and enhancements Improved patient care More efficient use of

5 GE Healthcare provides remote service tools for CARESCAPE* solutions, making system management easier for biomedical engineers. Performed by you On site remote service tools Clinical engineering remote service Screen share, configure, diagnose and repair devices from any computer on the hospital network Configuration management Remote management of clinical settings System information Remote access to asset information, such as device error logs and histories Performed by GE1 Off site remote service tools Proactive monitoring and remote support Automatic alert notification and immediate assistance from dedicated technicians located in your region Real-time application support On demand clinical support with screen-share capability 1 InSite* ExC service is provided by GE Healthcare only. without disrupting patient care

management Remote management of clinical settings System information Remote access to asset information, such as device error logs and histories Performed by GE1 Off site remote service tools

6 Remote Services Capabilities Overview

7 Features by equipment type CARESCAPE Bx50 Monitors CARESCAPE CIC Pro Central Station CARESCAPE Telemetry Server CARESCAPE Gateway CARESCAPE Mobile Viewers Virtual Console Observation (through On site or InSite service) On demand remote screen sharing support Diagnostics and Configuration (through On site or Insite service) Asset Data Retrieval Host and parameter module serial numbers, software versions, hardware versions, network settings and license information Live hardware statistics and parameters Asset Configuration Device backup/restore License administration Save/load/activate clinical settings Network and printer configuration File Transfer View and download error log files Platform Software Management 2 Download software to devices and parameter modules Software Activation Remote activation of software following patient discharge Proactive Alert and Event Monitoring (through Insite service only) Automatic notification to GE Healthcare Online Center of device alerts and events (hardware and software failure, drive failure imminent, temperature and power specifications exceeded) --- Not applicable + Available through local network or InSite remote connection Only available through InSite remote connection 1 Can also perform clinical screen sharing. 2 Can be performed while devices are in clinical operation. 3 Available with CARESCAPE monitor software v2 only.

numbers, software versions, hardware versions, network settings and license information Live hardware statistics and parameters Asset Configuration Device backup/restore License administration

8 About GE Healthcare GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our broad expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services help our customers to deliver better care to more people around the world at a lower cost. In addition, we partner with healthcare leaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable healthcare systems. Our healthymagination vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing costs, increasing access and improving quality around the world. Headquartered in the United Kingdom, GE Healthcare is a unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employees are committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our website at GE Healthcare 8200 West Tower Avenue Milwaukee, WI U.S.A General Electric Company All rights reserved. General Electric Company reserves the right to make changes in specifications and features shown herein, or discontinue the product described at any time without notice or obligation. Contact your GE Representative for the most current information. GE and GE Monogram are trademarks of General Electric Company. *Trademarks of General Electric Company JB18194US 2/14

improvement and performance solutions services help our customers to deliver better care to more people around the world at a lower cost.

CARESCAPE Modular Monitors The next level of care

CARESCAPE Modular Monitors The next level of care CARESCAPE Monitor B850 CARESCAPE Monitor B650 The patient monitoring platform that raises everyone s expectations. Healthcare has entered a transformative