N-Centaurus Hardware and Software Requirements

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1 N-Centaurus Hardware and Software Requirements Positively impacting lives through innovative, sustainable healthcare call center solutions.

2 N-Centaurus Healthcare Call Center Solution N-Centaurus is LVM Systems next generation call center software solution. The synergy of Microsoft s latest.net platform and the LVM design allow the software to be run almost anywhere on a single laptop, and/or by remote users. It also increases the scalability from one to more than 250 concurrent users, whether they are decentralized, telecommuting, or all in one center. Think of the flexibility! You might have staff at a health fair, making referrals or processing risk assessments on stand-alone PCs. For example, you can simultaneously have 15 staff in your call center and another five working remotely from home via the Internet. All of them would be using the same programs, screens and data. Individual users can run the software on a local PC at the central call center or on a remote PC using a secure, encrypted Internet connection. For the benefit of information systems professionals: N-Centaurus is written in Microsoft s.net environment using the latest C# language. It uses MS-SQL Server as the database engine and utilizes a middle tier access layer. N-Centaurus doesn t have the limitations of a web browser-based application. Rather, it is a feature-rich, industrial-strength call center application using the latest Microsoft-preferred C# language and the powerful MS-SQL database server..net technology allows for use of the application through the Internet when needed. The N-Centaurus design also allows clients to structure the application server(s) and SQL server(s) to meet desired response times and local/remote users access. Significant LVM development resources have been invested to ensure that N-Centaurus offers the same advantages that set LVM apart from its competition: Ease-of-use Design Screen customization Data flexibility Extensive report writing Business rules logic All new clients receive N-Cantaurus. LVM is in the process of migrating current clients to the.net version of Centaurus. If they choose, existing clients can run both N-Centaurus and E-Centaurus simultaneously using the same MS-SQL data source. 1

3 N-Centaurus N-Tier Architecture Application: N-Centaurus written in C# Windows 7 operating system.net 3.5 sp1, 1280 X 768 screen resolution Workstation Workstation Workstation Laptop Laptop Internet (encrypted) Or Citrix Or Sync Routine Intranet/Local Connection Security/Data Access Windows 2008 Server or later. IIS using Port 80 and 443. Direct Data Access Data Storage Windows 2008 Server of later. SQL Server 2008 or SQL Server 2008 R2. SSRS Reporting Services. Server 2

4 You ve reviewed all the documents, you ve been wowed by the demos and now you want to learn more about LVM Systems. You know that Centaurus capabilities are just what you need for your call center to provide increased value to your organization. But first, you must ensure you have the IT requirements to move forward. What follows is a guideline. LVM will work with you on an individual basis to determine your compatibility. Data Server SQL Server 2008 / SQL Server 2008 R2 Standard or Enterprise editions with the latest service packs. MS-SQL Server License or MS-SQL Access License for each workstation. SQL Server Reporting Services. NOTE: Reporting Services may optionally be run on a separate server with additional SQL licenses. Windows 2008 Server or later Dual core or dual processors, 2-gigahertz (GHz) or faster Eight gigabytes of RAM (or more based upon the number of users) CD ROM, NIC cards, monitor, keyboard, mouse Two SCSI Hard Disks gigabytes or larger, based upon needs. One hard disk will store the SQL data and the other hard disk will store the SQL log and backup files. One method to estimate the needed hard disk size is to determine the amount of data space being used in the current application and then times it by a factor of 1.5. You may also use a RAID configuration for your hard disks.) Power Supply - UPS Tape backup systems that can backup & restore MS SQL databases Middle Server / Data Access Server: Windows 2008 Server or later running IIS SSL Certificate (self-signed if running only on an internal network, or signed by a trusted certificate issuer such as VeriSign).NET 3.5 service pack 1 Server User Accounts For each Centaurus database there needs to be at least one user account setup for Centaurus to use to update the database structure. If SQL Authentication is used. LVM recommends that three SQL Server user accounts be setup. An LVMAdmin account to be used in updating the database structure with DBO rights. An LVMUser account to be used for end-user access with data-reader/data-writer rights. An LVMReader account to be used for end-user report access with data reader rights. Windows Vista or 7 Workstation(s): 1.5-gigahertz (GHz) or faster processor Four gigabytes of RAM Hard Disk - 80 gigabytes or larger (two gigabytes available to Centaurus application) MS-SQL Access License for each workstation..net 3.5 service pack 1. NOTE: The Administrator Tools (typically installed on the Master Workstation ) require.net 4.0. The workstation or client will be used to store and execute programs, screens and temporary/ work databases. MS-SQL Management Studio and MS-SQL Business Intelligence Development Studio to be installed on at least one master workstation usually the Super User. These tools are necessary for any client who will create or modify reports. Access for LVM support on the Master Workstation this should allow LogMeIn Rescue to be utilized. See secure.logmeinrescue.com/helpdesk/ Home.aspx for more details. Dual core or dual processors, 2-gigahertz (GHz) or faster Eight gigabytes of RAM (or more based upon the number of users) CD ROM, NIC cards, Monitor, Keyboard, Mouse Power Supply UPS 3

5 Sample N-Centaurus Screens 4

6 Sample N-Centaurus Screens 5