Instructional and Information Technology Cluster Group Ranking of Master Plan Initiative Objectives and Initiative Summaries

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1 Instructional and Information Technology Cluster Group Ranking of Master Plan Initiative Objectives and Initiative Summaries 1019 Help Desk The IT Support Services Initiative (1019) is a plan to provide more efficient service to users calling the Help Desk, gather and use statistics to reduce the need to call for help by providing process improvements and more self-help, then providing more efficient ways for students, faculty, and staff to reach the support offices when they do need assistance. This Model is designed to be implemented in phases Distributed Learning Environment The primary focus of initiative # 1026 is to establish a distributed learning environment as outlined in the SACS Strategic Self-Study Focus Report Objectives were included that directly address issues identified in the New Technologies Committee Report HSB II Eastview Phase II IRT Materials Collection - Objective #4, first priority Prepare EVC space in order to consolidate Health Sciences print, media and software - currently at RVS into the EVC IRT (library, media, and computer center.) Original plans for EVC included space for all materials to be available at EVC. These plans changed in order to allow the use of the classroom (contiguous to the library) for scheduling until the completion of EVC Phase II. Now that all HS programs are now offered mainly at EVC, all required HS materials must be available to support programs. To accomplish this, the classroom contiguous to the library must be demolished to allow space for books, current and back issues of journals and media materials for use by HS students. This request includes money and space for shelving and some additional seating (16 seats and five computer workstations) to accommodate within given space additional seating for increased HS student population Security and Access to Facilities and Technology This initiative will consolidate the management of security and access to college facilities, networks and systems. The objective include the hiring of a Security Manager to consolidate and monitor the network and system security; the modernization of ACC's authentication, access and identification systems to reduce the number of user logins and passwords; researching and implementing a system for requesting, issuing, and delivering student, faculty, and staff permanent ID cards with magnetic strips that will provide access to services such as copiers, vending machines, facilities access and computers labs; implementing a college-wide server event/fault monitoring system to reduce downtime of mission critical systems and equipment; and installing a SPAM filtering gateway to identify and reduce the flow of junk mail. This initiative and its objectives support the SACS New Technologies Report South Austin Campus South Austin Campus needs are critical needs because this is the first time in many years that a campus of this size or a "full-sized" campus is opening up without another campus closing or moving over. Consequently and - given last year's cuts - IRT environments do not have either the staff or operating resources to move to SAC. Funding requests are designed to provide services that match the campus curriculum and space provided as well as projected hours and services. 1

2 1098 Access to Technology and Information Online This initiative will facilitate the ability of students, faculty, and staff to access information online. Objectives include the implementation of a web-based College-wide Forms Management system, the integration of administrative databases of the Datatel, SQL Server, Fortis imaging and Library systems, the scanning of active employee and student records, a study to determine the need to provide ACC student accounts and the expansion of network services to the Cypress Creek Campus. This initiative and its objectives support the SACS New Technologies Report and the Facilities Master Plan. Instructional and Information Technology Cluster Group Ranking Rank Init. & Obj. Description FY 05 Funds New IRT staff for the South Austin Campus is the top IIT Cluster Group $57,297 initiative objective. IRT facilities cannot provide SAC students and faculty with the same level of support as at equivalent campuses without new staff. No staff from other IRT facilities can transfer to SAC because there is not another campus closing or reducing and because of the reductions in IRT staff over the past several years due to budget reductions. Other campuses are operating on minimal staff levels and reduction of staff will result in significantly fewer hours of support, e.g. libraries and computer centers This objective provides operating funds for SAC IRT Operating. This $43,128 includes operating hardware, software, media and public services printing and duplicating supplies and hourly staff who are critical to support the fullservice hours that will be offered by IRT (library, media and computer centers) at SAC Establish classrooms equipped with multimedia delivery equipment that is $166,175 easy to access by the instructor, flexible enough for quick laptop connection, and stores a small number of student use laptops in the room Network Security Administration is the primary objective associated with $98,739 the Security and Access to Facilities and Technology initiative. It will consolidate the management of security for all college networks and systems. This requires hiring a Security Manager to monitor network access, audit network vulnerabilities and take appropriate corrective action The South Austin Campus library requires funds for the basic Materials $57,297 Collection. These costs outline year one of a three-year materials request which include print, audiovisual and software resources needed to support general and specialized SAC curriculum A new Media Graphics Assistant position is needed to support the opening $13,472 of the EVC Health Science Phase 2 building. IRT had no new staff to support the opening of the first Health Sciences Building The first phase in this Initiative is to Evaluate and purchase Help Desk software. This will allow IT to efficiently manage all requests for help (telephone and online), which will provide faster service as well as to obtain better statistics and documentation on the help calls to take better preventive actions. $50,592 2

3 Prepare EVC IRT Library space in order to consolidate Health Sciences print, media and software, currently at RVS, into the EVC IRT (library, media, and computer center.) Original plans for EVC included space for all materials to be available at EVC. These plans changed in order to allow the use of the classroom (contiguous to the library) for scheduling until the completion of EVC Phase II. Now that all HS programs will be offered mainly at EVC, all required HS materials must be available to support programs. To accomplish this, the classroom contiguous to the library must be demolished to allow space for books, current and back issues of journals and media materials for use by HS students. This request includes money and space for shelving and some additional seating (16 seats and five computer workstations) to accommodate increased numbers of HS students This is the second priority objective for Network Security Administration. It will explore the consolidation and modernization of ACC's authentication, access and identification systems by researching, planning and implementing a password authentication system. The goal is to reduce the number of user logins and passwords an employee has and to ensure that all access is properly authorized Implement and maintain a system that provides efficient self-help access to ACC information on the Web for students, faculty and staff Develop new media solutions by producing interactive electronic instructional materials using best practices to meet the diverse needs of learners and to support distributed learning environments College-wide Forms Management initiative objective will be done in phases. Phase 1 will allow access to a Web-based forms management program that will facilitate distribution, tracking, and approval of college forms In partnership with Student Services, establish an online testing environment, administered through existing testing centers, to makes secure and reliable online testing available to all students and faculty For EVC Health Sciences Phase II, provide adequate technology support for the new facility with high media enhanced classrooms and multipurpose hall Provide new student services for existing IRT open access labs and provide uniformity of public service hours between IRT open access computer centers and libraries This objective is a one-year project to integrate the various disconnected administrative system databases: Datatel, SQL Server (with all of its applications, including ACC Master Plan), Fortis, Blackboard, Access-A- File, etc Establish a centrally located computer facility that provides trained staff and support services to assist students in their use of technology to accomplish learning objectives for their coursework $17,846 $129,073 87,860 $60,733 $116,500 $26,800 $6,480 $26,543 $41,000 $67,455 3

4 Establish a wireless network in public, classroom and office space. Provide access to students, faculty and staff to use ACC or personally owned computers in a wireless environment IT will research and implement a system for requesting, issuing, and delivering student, faculty, and staff permanent ID cards. These cards will integrate via a magnetic strip or other mechanism to services such as copiers, vending machines, facilities access and computers labs Install in Health Sciences Building Phase II the necessary network and telephone equipment to meet the specified building plan (covered in facilities maintenance costs begin year two) IT will research and implement a server event/fault monitoring system to reduce downtime of mission critical college-wide systems This is a multi-year project for Records Management to scan employee records to ensure availability, protection, and preservation This is the third phase of the IT initiative for support services. It will implement an Interactive Voice Response Automated Call Distribution System. This will provide more efficient access to ACC support offices by only having to dial one number rather than continuously calling each campus office, looking for an available staff person Update video production and distribution facilities to meet minimum standards for providing digital content Create an online technology learning gateway to provide ACC patrons with on and off campus access to teaching and learning resources. The gateway will facilitate teaching online users efficient and effective use of software, hardware and services Gather information on Internet2, learning management system alternatives, and the appropriate use, implementation and evaluation of teaching methods and instructional technologies to develop a list of best practices in distributed learning activities Establish support services for design of alternative student learning assessment tools that aid faculty in the development of tests and evaluations This objective is a multiple year project to scan current (active) student records and make them available to remote authorized users Design learning object models that enable instructional activities and materials to be used in multiple contexts for multiple purposes to maximize quantity of and access to resources This objective will continue IT s work to identify and flag messages that may be spam by installing a SPAM filtering gateway and utilize training and online documentation to educate ACC users on choices for handling SPAM Create a model active learning classroom to support student-centered learning Research the need to provide students, faculty and staff with limited after hours support for ACC services. $160,379 $15,000 $41,360 $41,800 $60,000 $57,500 $61,361 $26,800 $60,096 $83,744 $20,000 $71,935 $19,200 4

5 By May 2007, ACCNet will include the Cypress Creek Campus in its metropolitan-wide high speed data network. Note: This objective is prioritized last only because the project would not begin until FY06. The objective provides for the increased demand for network services at the expanded Cypress Creek Campus This objective is to hire a consultant to study the issue of whether ACC should provide ACC student addresses or implement the collection of non-acc addresses for students. Either recommendation would involve a budgetary request for future years to implement Provide new public computing access with laptop checkout to ACC patrons for use outside of IRT facilities $9,000 $69,800 5