Getting Started with the MCS 5100 p. 1 Introduction p. 2 What Is the MCS 5100? p. 3 Application Tools p. 6 Collaboration Tools p.

Transcription

1 Foreword p. xxi Getting Started with the MCS 5100 p. 1 Introduction p. 2 What Is the MCS 5100? p. 3 Application Tools p. 6 Collaboration Tools p. 7 Audio and Videoconferencing p. 7 Web Collaboration p. 7 Whiteboard, Clipboard, and File Exchange p. 7 Dynamic Presence and Routing p. 7 Messaging p. 8 Instant Messaging p. 8 Chat Rooms (Public, Private, and Password Protected) p. 8 Message Screening and Routing p. 8 Telephony Services p. 9 Call Screening and Personalized Routes p. 9 Meet Me and Ad Hoc Conferencing p. 9 Music on Hold p. 9 Call Park and Pick Up p. 9 Professional Assistant Services p. 10 Mobility p. 10 Dynamic Registration p. 10 Personalization p. 10 Alliances p. 10 Multipoint Video p. 11 BlackBerry Client p. 12 Multimedia Services on BlackBerry p. 13 BlackBerry SIP Client p. 13 Supported Network p. 15 Citrix IP Telephony Applications p. 16 Click-to-Call p. 16 Broadcast Server p. 17 Express Directory p. 18 Visual Voic p. 18 Zone Paging p. 19 Guest Services Application Package p. 19 Summary p. 20 Solutions Fast Track p. 20 Frequently Asked Questions p. 22 MCS 5100 Architecture p. 25 Introduction p. 26

2 Component Overview p. 27 Component Descriptions p. 28 Sun Hardware Features p. 30 Capacity p. 31 Optional Components p. 34 Network Topology p. 35 MCS 5100 Two-, Four-, and Eight-Server Topology p. 36 MCS 5100 and CS 1000 Topology p. 39 IP Addressing p. 41 Domains and Subdomains p. 42 Root Domain p. 42 Subdomain p. 43 Foreign Domain p. 43 Domain Limitations p. 44 Call Flow p. 46 SIP-to-SIP Call p. 46 AudioCodes Gateways p. 52 Quick Setup p. 54 Protocol Management p. 55 Protocol Definition p. 55 Trunk Group p. 57 Manipulation Tables p. 58 TEL-to-IP Routing p. 60 IP-to-Trunk Routing p. 62 Trunk Group Settings p. 63 Advanced Configuration p. 63 Network Settings p. 64 Channel Settings p. 65 Trunk Settings p. 66 TDM Bus Settings p. 67 Configuration File p. 67 Regional Settings p. 68 Change Password p. 69 Status & Diagnostics p. 70 Channel Status p. 70 Message Log and Version p. 72 Software Update p. 73 Auxiliary Files Download p. 74 Software File Download and License p. 74 Save Configuration and Reset p. 75 Summary p. 77

3 Solutions Fast Track p. 77 Frequently Asked Questions p. 79 System Management Console p. 81 Introduction p. 82 Installing MCP Client p. 84 Configuration of MCP Client p. 91 Menu Bar p. 94 Tool Bar p. 94 System Tree p. 95 General Information Area p. 96 Adding a Site p. 97 Adding a Server p. 98 General Server p. 99 BPX Server p. 101 AudioCodes Gateway p. 102 Options within the System Tree p. 104 Component Configuration p. 108 IPCM Device Maintenance p. 147 Troubleshooting Alarms p. 156 System Options p. 157 Configure OAM File Retention Period p. 157 Administer SNMP MGR p. 158 OAM Configuration p. 159 License Key p. 160 Query p. 161 Update p. 164 Summary p. 165 Solutions Fast Track p. 165 Frequently Asked Questions p. 167 Provisioning Client p. 169 Introduction p. 170 Administration p. 171 List Admins p. 174 Add Roles p. 175 Add Admins p. 176 Domains p. 176 Add and List Foreign Domains p. 178 Add Domains p. 178 View User Count p. 185 Nortel.com p. 185 Set Profile and Domain Locale p. 187

4 Domain Bulletins and IPCM p. 188 Subdomains p. 191 Users p. 192 Users p. 192 Search User, Aliases, Converged Aliases and Move User in Domain p. 195 User List p. 196 User Detail p. 197 Voice Mail p. 198 Meet Me Properties p. 198 Converged Desktop User p. 199 Customize Service Package p. 200 Devices p. 200 Add Device and List Devices p. 202 Banned Users p. 203 Ban User and List Banned Users p. 203 Status Reasons p. 204 Add Reason and List Reasons p. 204 Service Package p. 206 Create Package and Assign Services p. 207 List Packages p. 207 List Services p. 208 Assign Packages p. 209 View Resources p. 210 Telephone Routes p. 210 Routing COS p. 211 Add Telephone Route p. 212 List Telephone Route p. 213 Add Route List p. 214 List Route Lists p. 215 Add CLI WhiteList and List CLI WhiteLists p. 215 Number Qualifiers and Pretranslations Table p. 217 Translations Tool p. 218 Pooled Entities p. 219 Add Pooled Entity p. 219 Location Services p. 221 Locations p. 222 ERLs p. 223 Routable Services p. 224 Meet Me p. 225 LDAP Syncing p. 226 Server Configuration and Schema Configuration p. 227

5 User Defaults and LDAP Scheduler Configuration p. 228 LDAP Query Test Tool p. 230 Devices p. 230 Gateways p. 231 Add Gateway and List Gateway p. 231 List System Locations p. 232 Add Route and List Routes p. 233 Add Trunk Group List Trunk Groups p. 233 IPCM Clusters p. 234 List IPCM Cluster p. 235 Add IPCM Cluster p. 235 List Physical IPCMs p. 236 Voice Mail p. 236 Add SIP, Trunk, and Line VMS p. 237 Services p. 239 Define Service Parameters p. 239 Assign Services and Assigned Resources p. 241 Media Portal p. 245 Create Media Portal Group p. 245 Create Routability Groups p. 247 System p. 249 Password Policy p. 250 Time Zone p. 251 Tools p. 251 Logs p. 252 Emergency Numbers p. 252 Change Password p. 253 Summary p. 254 Solutions Fast Track p. 254 Frequently Asked Questions p. 257 Ad Hoc and Meet Me Conferencing p. 259 Introduction p. 260 Ad Hoc Conferencing p. 260 MAS Console p. 261 Counter and Gauges p. 262 Event Viewer, Performance Logs, and Disk Management p. 262 System Configuration p. 264 Ad Hoc Conferencing Configuration p. 264 Control Panel p. 265 Meet Me Conferencing p. 267 System Configuration p. 267

6 Meet Me Conferencing Configuration p. 268 Summary p. 270 Solutions Fast Track p. 270 Frequently Asked Questions p. 271 Multimedia PC Client p. 273 Introduction p. 274 Installing PC Client p. 275 Logging On p. 282 Preferences p. 283 User p. 284 Connection p. 284 Network p. 284 Audio Devices p. 286 Audio p. 286 Video p. 287 Voice Mail p. 289 i200x p. 290 FileExchange p. 290 Presence p. 291 Instant Messaging p. 291 Display p. 292 System p. 293 Miscellaneous p. 294 User Interface p. 294 Make a Call and Video Call p. 294 Instant Messaging p. 298 Directory p. 299 Call Logs p. 299 Friends Online p. 300 Retrieve Parked Call IDs p. 301 Change My Status p. 301 Advanced User p. 302 Capture Logs p. 303 Summary p. 305 Solutions Fast Track p. 305 Frequently Asked Questions p. 308 Personal Agent p. 309 Introduction p. 310 Logging on to Personal Agent p. 310 Routes p. 313 Route Wizard p. 314

7 Initiate Action p. 315 Conditions p. 316 Actions p. 320 Exceptions p. 324 Finish p. 325 Preferences p. 327 Personal p. 327 i200x p. 330 Services p. 332 Directory p. 337 Click to Call p. 337 Web Client p. 339 Summary p. 341 Solutions Fast Track p. 341 Frequently Asked Questions p. 343 SIP Architecture p. 345 Introduction p. 346 Understanding SIP p. 346 Overview of SIP p. 347 RFC 2543/RFC 3261 p. 348 SIP and Mbone p. 349 OSI p. 350 SIP Functions and Features p. 353 User Location p. 353 User Availability p. 354 User Capabilities p. 354 Session Setup p. 354 Session Management p. 354 SIP URIs p. 355 SIP Architecture p. 356 SIP Components p. 356 User Agents p. 356 SIP Server p. 357 Stateful versus Stateless p. 359 Location Service p. 359 Client/Server versus Peer-to-Peer Architecture p. 359 Client/Server p. 360 Peer to Peer p. 361 SIP Requests and Responses p. 361 Protocols Used with SIP p. 365 UDP p. 365

8 Transport Layer Security p. 367 Other Protocols Used by SIP p. 369 Understanding SIP's Architecture p. 372 SIP Registration p. 372 Requests through Proxy Servers p. 373 Requests through Redirect Servers p. 374 Peer to Peer p. 375 Instant Messaging and SIMPLE p. 376 Instant Messaging p. 377 SIMPLE p. 378 Summary p. 381 Solutions Fast Track p. 382 Frequently Asked Questions p. 384 Regulatory Compliance p. 387 Introduction p. 388 SOX: Sarbanes-Oxley Act p. 390 SOX Regulatory Basics p. 390 Direct from the Regulations p. 390 What a SOX Consultant Will Tell You p. 393 SOX Compliance and Enforcement p. 397 Certification p. 398 Enforcement Process and Penalties p. 398 GLBA: Gramm-Leach-Bliley Act p. 399 GLBA Regulatory Basics p. 399 Direct from the Regulations p. 399 What a Financial Regulator or GLBA Consultant Will Tell You p. 405 GLBA Compliance and Enforcement p. 408 No Certification p. 409 Enforcement Process and Penalties p. 409 HIPAA: Health Insurance Portability and Accountability Act p. 409 HIPAA Regulatory Basics p. 410 Direct from the Regulations p. 410 What a HIPAA Consultant Will Tell You p. 418 HIPAA Compliance and Enforcement p. 419 No Certification p. 420 Enforcement Process and Penalties p. 420 CALEA: Communications Assistance for Law Enforcement Act p. 421 CALEA Regulatory Basics p. 424 Direct from the Regulations p. 425 What a CALEA Consultant Will Tell You p. 439 CALEA Compliance and Enforcement p. 440

9 Certification p. 440 Enforcement Process and Penalties p. 440 E911: Enhanced 911 and Related Regulations p. 441 E911 Regulatory Basics p. 442 Direct from the Regulations p. 442 What an E911 Consultant Will Tell You p. 447 E911 Compliance and Enforcement p. 448 Self-Certification p. 448 Enforcement Process and Penalties p. 448 EU and EU Member States' ecommunications Regulations p. 448 EU Regulatory Basics p. 450 Direct from the Regulations p. 451 What an EU Data Privacy Consultant Will Tell You p. 455 EU Compliance and Enforcement p. 456 No Certification p. 456 Enforcement Process and Penalties p. 456 Summary p. 457 Solutions Fast Track p. 457 Frequently Asked Questions p. 459 Index p. 461 Table of Contents provided by Blackwell's Book Services and R.R. Bowker. Used with permission.