BPM for Insurance: Business Process Management effective, simple, unique

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1 BPM for Insurance: Business Process Management effective, simple, unique Software Innovations We want to communicate with our partners more effectively. We achieve this with Bosch Software Innovations! I must decrease costs. I need more efficient processes.

2 2 BPM+ for Insurance Bosch Software Innovations for the Insurance Industry Bosch Software Innovations is a leading provider of holistic Business Process Management software. More than 500 companies across the world rely on our solutions and services. In particular in the insurance industry we are continuously expanding our presence. With our consistent, awardwinning inubit BPM software we assist insurance companies in systematically automating and optimizing their business processes. Online solutions, automation of check processes and the reduction of paper-based and manual processes enable more efficient use of personnel resources, reduce process runtimes and optimize damage / cost ratios. The result is a diverse range of options for comprehensive, reliable and transparent handling of business transactions from acceptance to monitoring to closing processing measures. With the BiPRO server, insurers enable their sales partners to access systems directly and to use all relevant services. Customers in the insurance market include Barmenia Krankenversicherung, Continentale Krankenversicherung, Credit Life International, Delvag Luftfahrtversicherung, HanseMerkur Gruppe, IDEAL Lebensversicherung, and WWK Versicherungen. Thanks to its open, comprehensive and state-of-the-art architecture, the BPM software inubit has become one of the leading products for the management of business processes as well as for system integration and optimizing B2B communication. As the command center for business processes, it directs data to the correct destination and enables companies to get real-time information about processes, maintain a constant overview of the situation and improve operations on the fly.

3 BPM+ for Insurance 3 inubit in the Insurance Market: Fast Processes with Simple IT. The complexity and dynamism of the insurance industry have grown steadily for many years. Intensifying global competition and cost pressures, increasingly stringent legal requirements and provisions from Solvency II and MaRisk, the Act Against Unfair Competition (UWG) and the Federal Data Protection Act (BDSG), as well as ever-higher customer expectations present companies in the industry with new challenges. Moreover, many business processes in the industry are characterized by manual activities, marked heterogeneity and low levels of automation, all of which lead to high administrative costs for brokers, agents and insurers. inubit BPM the whole world of BPM in one place inubit BPM offers insurance companies a comprehensive and completely integrated process platform for Business Process Management (BPM). From modeling and simulation of processes to the automatic conversion of the models into executable processes and the connection of heterogeneous system landscapes to process monitoring, inubit BPM does it all. Solutions for Insurances by Bosch Software Innovations Developed on the basis of inubit BPM, preconfigured inubit solutions are designed to meet the specific needs of our customers out of the box. The benefit for our customers is that they do not need to invest time or money in developing their own applications. Our solutions have proven themselves in practice and can be custom-adapted to internal or external requirements. They are not programmed, but based on business process models and technical workflows configured graphically. Consulting industry expertise at your service To help you take full advantage of our comprehensive process management, we support you with comprehensive consulting services. Our highly-qualified and exceptionally dedicated consultants, solution architects, project managers, solution engineers, trainers and administrators can draw on over 10 years of experience in the implementation of process management objectives. And you can put that experience at the service of your projects before, during and after implementation. What makes BPM by inubit special We combine market-proven technology characterized by a high degree of adaptability to the individual needs of our customers with the insurance industryspecific expertise of our employees in the implementation of projects. This means we can always meet any customers requirement however complex for all roles and actors in the insurance sector.

4 4 BPM+ for Insurance The Modern Insurance Company inubit BPM for insurance companies: Allows project-closing processing of business transactions while designing processes in a more transparent and clearer way. Optimizes the processing of quotation, application and policy creation activities and forms the basis for portal solutions (e. g. broker portals). Automates processes in the areas of damage claims, product development and agent registration checks. Supports compliance with Solvency II requirements. Enables connection to a call center. Supports all required communication channels and data formats, e.g. GDV, BiPRO, XML, Excel, CSV, GAEB, VVR, HIS, GDV industry network, GDV damages network. Has advantages over internal custom developments such as complete process and procedure documentation, simple implementation of new interfaces and easy enhancement of existing ones, process control without media discontinuity. The information technology used by insurance companies has become the cornerstone of value creation chains and plays a major role in the success of any company. However, the established and, in some cases, customized IT landscapes, are starting to show their years. Against this backdrop, and in light of constant market demands, the pressure to innovate is enormous. inubit enables insurance companies to modernize their IT landscapes and standardize processes, making them clearer and more plannable, in order not only to meet the changing demands of the market and competitive environment but also to increase productivity. The insurance market is undergoing major changes right now. Many insurers still think far too much in terms of systems. What is decisive today is having the right concepts and orientation from a business process management perspective that allows you to keep pace with the changes. Harald Stober, Credit Life International The Insurance Company Insurance Company Manager DMZ Claim network Service providers Inventory system Data exchange Policyholders Claim system inubit BPM Extranet Broker Company Product, rate and rules server Processors BiPRO Server Portal/ browser Broker management program

5 BPM+ for Insurance 5 BiPRO-Compliant Sales Processes As a member of BiPRO e. V. (Industry Institute for Process Optimization), inubit is pursuing the goal of standardizing electronic processes in the insurance industry and has, among other things, contributed to the development of the Security Token Service. As a standard product, the inubit BiPRO Server provides all standards and was the first product to receive confirmation of 100 percent compliance with the BiPRO standard as well as the high quality of the interfaces implemented and the technical integration of business partners. Easy implementation of BiPRO standards Insurance companies can quickly implement standards with little effort. By using existing interfaces, the amount of work required for implementing BiPRO-compliant interfaces is reduced by up to 50% compared to complete in-house developments. Quick access for sales partners Brokers, agents and comparers are given standard-compliant access to all relevant information and documents. Competitive advantages and better market penetration are achieved. Cost-effective investment in the future Easy and cost-effective maintenance of interfaces; inubit provides new standards in the context of software maintenance. Changes and enhancements no longer have to be developed and maintained on existing applications but can be made by changing the configuration or mapping in the inubit BiPRO Server. BiPRO Award of Brancheninstitut Prozessoptimierung e. V. (BiPRO) for the implementation and efficient use of the BiPRO standards at IDEAL Versicherung BiPRO Server and Environment Broker management programs with separate BiPRO interface Insurance Company BMP I DMZ IC systems BMP II http (s) Web server Inventory system Internet BiPRO Server Claim management Other external business partners Internal system http (s) server Rating/product server

6 6 BPM+ for Insurance Solutions for Swift Processes Standardized processes for Solvency II requirements Together with SKS Consulting, inubit has developed standardized processes that enable insurance companies to master the growing number of tasks and challenges with regard to Solvency II even without additional resources. In the process of calculating the solvency capital requirement (SCR), the data required for the calculation is imported automatically during overnight processing. Hence, business operations are not interrupted. Workflows map the responsibilities of pillar II in the corresponding roles and thus ensure communication as well as the smooth transfer of data and results in the company. Processes on the fly Processes do not end at company borders, especially when it comes to recording damages. To quickly process damages, inubit has developed the inubit iphone app that can be used to establish a direct connection from the claim location to the processors at the insurance company: Transactions, photos, dictations and GPS position information can be easily recorded in forms on site. Mobile employees can create new tasks, process tasks on the road or delegate them to the responsible contacts to facilitate speedy processing even though they are out of the office. Europe Gold Award for Excellence in BPM & Workflow for having reached strategic goals through the use of innovative business solutions, 2011 It was wonderful to see such good cooperation within an interdisciplinary team consisting of billing specialists, business architects, software architects, and others working toward a common goal. Both on the management side as well as technologically speaking we chose entirely new ways. Dr. Horst Karaschewski, Head of application development at HanseMerkur

7 BPM+ for Insurance 7 inubit Projects in the Insurance Market IDEAL Lebensversicherung Automation of internal business processes as well as communication processes with external business partners Automated processing of leave requests and notifications Quick and easy online connection of new agents (reversing) Data import using the GDV standard format Automation of pricing, quotation and application processes using the inubit BiPRO Server (70 percent online applications) The inubit BiPRO Server enables us to focus on our core tasks: the fast and flexible integration of sales processes between our partners and us. With the inubit BiPRO Server, we have a tool with which we can integrate BiPRO interfaces in our internal systems without having to focus our development on BiPRO standards. The openness means that we can make adjustments ourselves. Percy Wippler, IDEAL Lebensversicherung Credit Life International Automated exchange of all data relevant for payment protection between internal and partner systems Receipt of data, reconciliation with the information on the product server, validation, storage in the inventory system Connection and fully automated integration of the call center Integration into the products and sales processes of the partners HanseMerkur Gruppe Automated processes in service billing Reduction of time-consuming manual processes in checking the insurance coverage with an automatic reconciliation of the information extracted from the bills (contract type, service submitted, insured party, billing amount) Integration of processors using dialogs for clarifying unclear cases Integration of the IT landscape, e. g. mainframe, inventory management system, existing databases Connection of medical check systems and a rule engine (Visual Rules, Bosch Software Innovations) for mapping complex decision rules Increased number of service bills per employee through automatic preliminary checks, reduction of the inventory loss ratio Automation rate achieved: 30%, to be extended to at least 40% The work focus has shifted from data entry and manual invoice verification with insurance cover reconciliation to special verifications of complex matters. These time savings allow us to focus on our core business: sustainable service for existing customers and winning new ones. Frank Mielke, HanseMerkur

8 Europe Bosch Software Innovations GmbH Schöneberger Ufer Berlin Germany Tel Fax Americas Bosch Software Innovations Corp. 161 N. Clark Street Suite 4700 Chicago, Illinois 60601/USA Tel Fax Asia Bosch Software Innovations c/o Robert Bosch (SEA) Pte Ltd 11 Bishan Street 21 Singapore Tel Fax Bosch Software Innovations GmbH, the Bosch Group s software and systems house, designs, develops, and operates innovative software and system solutions that help our customers around the world both in the traditional enterprise environment and in the Internet of Things and Services. We place particular focus in this field on the topics of mobility, energy and building, manufacturing, and financial services. Whether in its special, targeted BPM+ and IoTS editions or as flexible standalone products, our software suite is the perfect foundation not only for projects relating to the Internet of Things and Services but also for projects in the fields of Business Process Management (BPM) and Business Rules Management (BRM). With some 550 associates worldwide, Bosch Software Innovations has locations in Germany (Immenstaad, Waiblingen, and Berlin), Singapore, China (Shanghai), Australia (Melbourne), and the United States (Chicago, Palo Alto, and Vienna). More information can be found at The Bosch Group is a leading global supplier of technology and services. In fiscal 2012, its roughly 306,000 associates generated sales of 52.5 billion euros. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch spent some 4.8 billion euros for research and development in 2012, and applied for nearly 4,800 patents worldwide. The Bosch Group s products and services are designed to fascinate, and to improve the quality of life by providing solutions which are both innovative and beneficial. In this way, the company offers technology worldwide that is Invented for life. The company was set up in Stuttgart in 1886 by Robert Bosch ( ) as Workshop for Precision Mechanics and Electrical Engineering. The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH. Additional information is available online at and 05/2013 FE