NO. 1 OUTSOURCING COMPANY!

Transcription

1 NO. 1 OUTSOURCING COMPANY Business development Human Resource management Accounting & Payroll IT outsourcing Uzbekistan & Kazakhstan STAFAR is one of the leading regional business process outsourcing companies with offices in Tashkent, Uzbekistan and Almaty, Kazakhstan. Combining profound knowledge, industry expertise and professional experience, STAFAR delivers business efficiencies that create sustainable value for its clients. STAFAR specializes in Business advisory, Human Resources, Accounting and IT outsourcing. Performance driven outsourcing

2 Core values & Team CORE VALUES Integrity: We put honesty at forefront of our business relations, strive to conduct business ethically in the best interests of our clients Professionalism: We focus on achieving excellence in service delivery by taking full responsibility and exceeding undertaken obligations Customization: We deliver individually-tailored solutions taking into consideration the specifics and objectives of clients businesses as well as their corporate culture Innovation: We never stop at what has been accomplished. Instead, we are committed to continuous improvement, perfection and application of innovations in relevant business areas Best People: We attract talented human capital with high development potential, who are truly motivated to work towards our clients success OUR MISSION To become premier BPO provider on developing markets and deliver outstanding service that enable businesses to excel OUR TEAM Our people are the most valuable asset of STAFAR. They ensure excellence in service delivery and high quality of end results. The team consists of highly qualified specialists with Western academic background and professional experience obtained in the USA, UK, Germany and Malaysia. Our people combine profound knowledge base, extensive expertise and unparalleled aspiration for innovation. Our specialists are distinguished by deep understanding of outsourcing specifics and business process innovation, broad capabilities and commitment to fulfilling assignments at the highest level of service.

3 Factsheet 2004 STAFAR is established in Tashkent, Uzbekistan to assist international companies through outsourcing 2006 STAFAR successfully accomplishes business consulting project within the framework of European Bank for Reconstruction and Development Business Advisory Services Program 2007 STAFAR was selected as a project consultant for the Sony Ericsson WTA Tour Tashkent Open tennis tournament. STAFAR also delivers IT outsourcing services to the Tashkent Open ever since. Accounting BPO contract is signed with Schlumberger 2008 STAFAR pioneers outstaffing services in Uzbekistan and launches Human Resource Management company to meet the growing demand for HR BPO. First outsourcing and outstaffing contracts are signed with Cisco Systems, Nokia Siemens Networks, Johnson & Johnson and Siemens 2009 Reached milestone of 100 employees. Outstaffing contracts are signed with the Asian Development Bank, Microsoft, TechTrans and Western Union. The Group establishes STAFAR Employment to service Beeline under major outstaffing project 2010 Reached milestone of 200 employees. Outstaffing contracts are signed with Booz Allen Hamilton, Salveo and Sasol Synfuels International. Asian Development Bank selects STAFAR to manage recruitment and administration of more than 100 administrative personnel during the 43rd ADB Annual Meeting of the Board of Governors, which is held in Tashkent, Uzbekistan for the first time 2011 BPO contracts are signed with British-American Tobacco and Danone. A turnkey project finance assignment is accomplished for submission to the major international finance organization in Uzbekistan STAFAR opens its international office in Almaty, Kazakhstan. STAFAR enters into partnership agreement with international outsourcing company Von Essen Consulting SA 2013 Outstaffing contracts are signed with Novartis and Asian Development Bank Kazakhstan Resident Mission

4 BUSINESS DEVELOPMENT Business advisory Investment consulting Project & event management SERVICE IS OUR PASSION At STAFAR, service is something we are passionate about. Since 2004, STAFAR implements and delivers business process outsourcing in Uzbekistan. Our outsourcing work is a natural evolution of our consulting practice. In fact, we have found that the more oversight responsibility is delegated to us, the greater our clients satisfaction. We strive to extract more value from deeper relationship, attain and deliver value beyond cost reduction and deliver consistent and predictable service, which exceeds contracted levels. Owing to our commitment to quality in everything we do, we managed to build extensive BPO relationships with leading companies across multiple industries in Uzbekistan and Kazakhstan. By 2013, STAFAR has become one of the leading business process outsourcing companies Combining profound knowledge, deep industry expertise and professional experience, we identify and capture business opportunities, improve operational performance and deliver business efficiencies that create sustainable value for our clients.

5 BUSINESS ADVISORY & INVESTMENT CONSULTING Since its inception in 2004, STAFAR provides comprehensive, independent and objective outlook across multiple industries in Uzbekistan and Kazakhstan. We identify and capture new business opportunities and help market entrants leverage their assets and capabilities to drive profitable and sustainable growth while striving for a positive economic and social impact. STAFAR is also committed to helping existing and local organizations to reconsider their strategies and select direction with the strongest potential for better performance and ROI. Working with STAFAR, companies can build a capability that help assess and manage risk, instill greater organizational agility and create flexible operations that ensure immediate response to changing customer demands. Supported by deep industry and business acumen, STAFAR develops and integrates efficient and agile business processes that deliver strategic value and foster high performance across the entire organization. Specifically, our professionals possess extensive consulting experience in manufacture, hospitality and commercial real estate management industries in Uzbekistan and Kazakhstan. PROJECT & EVENT MANAGEMENT In today s business environment, which is far more complex and faster-paced than ever before, companies are under immense pressure to accommodate changes and execute projects on time and with due quality. This is even more challenging with projects across borders, when several separate parties need to set up efficient operating models, share responsibilities, synchronize their efforts and cooperate in alignment. STAFAR offers its project management capabilities, infrastructure, technologies and skill sets in Uzbekistan and Kazakhstan that will execute the modalities of the proposed project within collaborative, high-impact partnerships. In 2010, Asian Development Bank selected STAFAR to help administer more than 100 personnel during the 43rd ADB Annual Meeting of the Board of Governors, which was held in Tashkent, Uzbekistan for the first time. Earlier, STAFAR had been also selected to manage events, organized within the framework of UNDP and European Union projects.

6 HUMAN RESOURCE MANAGEMENT Outstaffing HR administration Temporary staffing Recruitment DRIVING EFFICIENCY THROUGH HR OUTSOURCING Skilled, motivated and talented workforce is critical to outperform competitors, deliver shareholder value and provide differentiated product offerings. One of the widely used management practices to drive improvements in workforce operations, costs and results is to outsource HR functions or outstaff personnel to an external HRO provider, which will ensure accurate performance of these functions. At the same time, HR outsourcing and outstaffing can lead to major organizational change that involves transferring staff to external suppliers, re-defining staff terms and conditions and altering the expectations of the employees that remain within the outsourcing organization. Done professionally, HR outsourcing is recognized by many business leaders and HR executives as a powerful vehicle to achieve performance improvements. With more than 8 years of experience in delivering HR administration and outstaffing services, STAFAR is recognized as a leader in HRO services in Uzbekistan. Maintaining market leadership in HR BPO urges us to continuously innovate, develop and implement exceptional service delivery. More and more international companies outsource their HR functions to STAFAR, relieving staff of many common administrative and support tasks, freeing up their time and enabling to focus their efforts on value-added activities.

7 OUTSTAFFING Outstaffing is a technology of HR management, when a company-provider directly employs new or existing personnel of its client and provides all necessary support services, including payroll and HR administration. The provider administers records and payroll of outstaffed employees on a daily basis in close cooperation with a client. Outstaffing company prepares accounting reports, calculates and remits relevant taxes, accrues and executes salary payments, benefits, business trip allowances, administers HR documentation, while employees perform duties and tasks assigned by a client company at its location. Outstaffing is widely used by representative offices and foreign companies in Uzbekistan and Kazakhstan that wish to concentrate their efforts on the core competencies and objectives and outsource auxiliary functions to a professional HRO provider. Other factors may be necessity to outsource labor-intensive processes of meeting labor legislation requirements, greater flexibility in organization of human resources, redistribution of labor risks and reduction of financial and administrative burden. STAFAR pioneered outstaffing model in Uzbekistan in 2008 and accumulated solid experience and proven technologies in providing services at the highest quality level. We support international companies in their quest for optimal mode of operations in Uzbekistan and Kazakhstan through outstaffing solution. The client obtains the following benefits through outstaffing: greater flexibility in human resources management reduction of overall number of employees without a loss of qualified personnel possibility of temporary staffing optimization of expenses on HR administration, accounting and legal services reallocation and optimization of labor, legal, informational and reputational risks hiring professionals in a specified location without a need to open a branch office In addition, this process allows adapting quickly to changing market conditions by increasing or reducing the amount of employees involved in business operations.

8 HUMAN RESOURCE ADMINISTRATION HR administration is a comprehensive element of human resource management, which demands substantial resources and expertise. Local legislation requires entities to document daily activities of a company, its management and financial orders in a very specific format. Thus, businesses need to considerably part with their resources and manpower to administer HR on their own. STAFAR s comprehensive capabilities deliver efficient, cost-effective HR back-office and transaction services, while handling necessary external reporting. Since 2004, we assure compliance of client s policies and activities with local legislation through: preparation of company orders, protocols, employment certificates, job descriptions, staff schedule and other documentation integrated payroll and benefits services workforce and data administration, management of labor books employment, leave and exit administration absence management, health, safety and employee assistance consultancy related to labor questions RECRUITMENT Leading recruitment expertise facilitates the acquisition and redeployment of high-performing talent through external hiring, internal transfer and contingent staffing. STAFAR helps international companies find the right people in Uzbekistan and Kazakhstan through its extensive business network of leading professionals. STAFAR specializes in management and executive level positions, taking into account both professional skills and interpersonal qualities. We coordinate and streamline all aspects of recruitment process to ensure job requirements are satisfied and all applicants are screened to the level of required skills and competencies. The depth of our knowledge gives our specialists an unparalleled understanding of recruitment needs and peculiarities across multiple industries.

9 ACCOUNTING BPO Accounting Payroll BENEFITING FROM ACCOUNTING AND PAYROLL BPO Accounting standards in Uzbekistan and Kazakhstan are differentiated from other guidelines in any given jurisdiction by its own specifics, peculiarities and requirements. Rather than handling the complexity and costs of building a financial infrastructure from scratch, companies can hand over these concerns to an external BPO provider. In general, the application of accounting BPO model entails redistribution of resources to core company activities, optimization of business processes and greater flexibility in internal restructuring within organization. STAFAR enables international companies to tap into proven infrastructure of delivery, which can help attain bottom line results. With extensive experience, research-based knowledge and the skills of its professionals, STAFAR has demonstrated the ability and track record of delivering core accounting BPO services effectively and efficiently. Greater control over back-office operations, better visibility across the entire enterprise, access to professional knowledge base and extensive experience are among the reasons why international companies choose STAFAR for accounting and payroll BPO services in Uzbekistan and Kazakhstan.

10 ACCOUNTING BPO services from STAFAR: general accounting of representative offices and foreign companies payroll accounting (calculation of personal taxes and contributions, overtime calculations, payment of salaries, bonuses, ad hoc payments, reimbursements and daily allowances recovery of bookkeeping asset and transactional processing financial, regulatory and tax reporting travel and expense claims payment accuracy controls, account reconciliation and analysis inventory management, cash management and banking period close, data and financial integrity, consolidation accounting automation and integration of IT solutions Our capabilities include a wide range of accounting services covering the entire finance value chain that help international businesses in Uzbekistan and Kazakhstan improve their finance processes and reduce risk of processing errors. Our business acumen and functional expertise developed over time allow us to deliver predictable accounting and payroll services and consistent results. In 2011, STAFAR completed a turnkey project finance assignment (production of premixes and veterinary products in Uzbekistan) for submission to the major international finance organization in Uzbekistan. Workplace enablement STAFAR workplace enablement services help clients create flexible, efficient and highly responsive workplace environments that can boost productivity and collaboration. We offer solutions that take advantage of the latest technologies that help businesses rationalize and enhance their work environment.

11 MAKING DIFFERENCE THROUGH IT The rapid growth of IT innovation is having an increasingly greater impact on business performance. Technology has become the backbone of organizations that help run administrative, finance, human resources, sales, warehousing, procurement, analytics and other critical operations. Fully integrated IT solutions unleash new levels of business efficiency and productivity, reduce costs, drive revenue and deliver superior customer service. High-performance businesses are in daily quest for IT solutions that will support further growth and capitalize on existing and upcoming technologies. STAFAR helps clients identify, introduce, manage and improve information systems that bring IT priorities in line with business tasks, handle challenges and improve business performance across the entire organization. WEBSITE DEVELOPMENT In this age of information, having an effective online presence is simply imperative as it expands market audience across the globe and reaches prospects 24/7. Professionally looking and efficient websites instill confidence in customers, process information and sale requests automatically and keep operating costs low. For more than 8 years, STAFAR conceptualizes and develops websites that give clients greater exposure to prospects, generate higher levels of sales and improves customer service. Our portfolio: Sony Ericsson WTA Tashkent Open tennis tournament Uzbekistan Tennis Federation UzKorGazChemical International business center Uzinfoinvest agency International legal group law firm Shurtan gas-chemical complex

12 Clients speak about STAFAR STAFAR has been responsive to our needs and, in meeting them, has demonstrated the highest standards in compliance with rules and regulations, assurance of transparency in decisions made and actions taken, and upkeep of strict confidentiality in matters it handled. - Kazuhiko Higuchi, Country Director, Uzbekistan Resident Mission Asian Development Bank Specialists at STAFAR have earned a good reputation with Sasol Synfuels International for being very supportive, solution driven partners and a company that can be relied upon to deliver on their promises. - Jabulani Sithole, Business development manager, Sasol Synfuels International From the beginning of BPO relationship, STAFAR project team adopted a deeply collaborative approach to ensure efficient payroll accounting and HR back-office services. STAFAR has distinguished itself by its highquality performance, defined by extreme accuracy in project execution and a remarkably committed approach to deliver consistent and predictable service. Bakhtiyar Muminov, General Director, Nokia Siemens Networks Tashkent During the cooperation, the specialists of the company showed high professionalism, creativity and efficiency in performing their tasks. Especially it is necessary to note the effective work of specialists and their kind attention to the customer, which we value so much. - Irina Ogonyants, Head of Representative office, Siemens We have collaborated with STAFAR since 2007 and during that time the services were provided in a professional manner, within approved terms and conditions and with high quality. Nargiza Kushakova, Deputy Chief Representative, Cisco Systems Management B.V.

13 STAFAR CONTACTS STAFAR Uzbekistan 112 Zulfiyakhonim Street, Tashkent, Republic of Uzbekistan Tel: +(99871) / STAFAR Kazakhstan 29 Sholokhov Street, Almaty, Republic of Kazakhstan Tel: +7 (705)

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