stay in control with remote access power at your fingertips

Transcription

1 stay in control with remote access power at your fingertips

2 support requests stacking up? driving organisational efficiency IT helpdesk bowing under the strain? internal IT departments IT Managers are always the first port of call for technical issues, no matter how big, small, urgent or irrelevant those technical issues may be. A typical day can often involve trawling through support calls, tracking down staff members, racing from one PC to the next, and generally being in several places at once. Then there s the general systems admin that can bottleneck quickly on a large network: setting up new starters, installing software and providing IT-based training. It all takes time and, as we know, time is money. Now consider the mobile worker, visiting the office once a month and spending most of the day computer-less, while a backlog of IT issues are resolved. It s unproductive, it s inefficient and it s avoidable. managed service providers MSPs are a technical lifeline to the many organisations that choose to outsource their IT. Something s broken - give them a call, lost a file - give them a call, can t work your software - give them a call you get the idea. It s therefore frustrating for everyone involved when the technology enabling this remote support service isn t up to scratch: not enough user licences to support demand, low bandwidth weakening the connection, server issues breaking the connection. The list goes on and, once again, it s unproductive, it s inefficient and it s avoidable. Impero Remote Manager Whether you re an in-house technical team or a managed service provider, as the digital world grows, you re bound to feel the burden. That s why, here at Impero, we ve developed an intelligent remote support solution, designed to ease the pressure. Impero Remote Manager gives technical teams remote access to a user s computer so they can fix a problem, lend assistance or demonstrate how things should be done. With extremely competitive pricing, high grade encryption, low bandwidth, hybrid cloud technology and a blended licensing model (sounds impressive right?), we challenge you to find a better all-round remote control solution. technical staff rushed off their feet? 02

3 how it works flexible hosting options Because no two businesses are the same, Impero Remote Manager comes with a choice of hosting options. Impero can host the product for you in the cloud, or support the system using the latest in hybrid cloud technology. benefits of cloud hosting By handing all the hosting hassle over to Impero, you don t need to worry about hardware specifications or maintenance. Set up is simple and the connection is reliable, with an industry leading 99.9% uptime guarantee. benefits of a hybrid cloud model Using a hybrid cloud model, all data is handled over a LAN connection where possible, keeping the risks of internet-working (slow bandwidth, lost connections, security exposure) at bay. Only when this is not possible (supporting remote workers or external organisations, for example) does Impero Remote Manager ask its secondary cloud server to step in. Five reasons why the hybrid cloud model makes sense: multiple cloud/local servers can be configured as you wish, providing seamless failover and load balancing intelligent re-routing and network awareness technology selects the fastest available path, even when servers are offline local connections remain up when the internet is down latencies are reduced when working locally, as opposed to always over the internet data is not being sent into the cloud unnecessarily and settings ensure key data never reaches the internet blended licensing model The remote support requirements across an entire user base will undoubtedly vary. That s why we ve introduced a blended licensing model. Some users will require a permanent support presence, where extensive technical assistance, and administration, can be carried out over a long period of time. These users will be supported with a fixed installation of Impero Remote Manager. Permanently installed on specified PCs or servers, the fixed install offers remote access at any time, whether the user is on the device or not. For users that require minimal, ad hoc support, or for those that deal with confidential data (HR records, finance information etc ) where the fixed install is not suitable, there s the roaming install option. As and when remote assistance is required, a unique security code is generated to authorise the session. Once the session is over, access is shut down. One licence for Impero Remote Manager includes 100 fixed installs and one roaming installation, as well as unlimited product support. key features high quality images with low bandwidth impenetrable SSL (TLS 1.1) encryption remote screen broadcasting, viewing and control remote software install onto multiple PCs instant messenger and file transfer functionality unlimited device support through a single console granular permissions for controlled access rights powerful remote administration tools unique security code to authorise the session 04 05

4 speed productivity healthy + less risk the benefits speedy response increased productivity reduced risk healthy bank balance Impero Remote Manager speeds up the response time of technical support teams, helping organisations to avoid costly downtime throughout the working day. Whether your users are office, home or mobile workers, their IT issues can be dealt with directly, without delay. Fixes, updates or demonstrations can be carried out as soon as the requirement is identified, so users are no longer left twiddling their thumbs beside a struggling PC, waiting for the next available technician. A speedy response means increased productivity. With less time spent nursing a sick machine, users can focus 100% of the working day on the tasks they re paid to do. And, with a better long term approach to technical healthcare, these tasks can be performed efficiently, using reliable software and hardware that won t let them down. Over time this increased productivity will allow organisations to do more, without increasing headcount, creating a much more efficient and effective workplace. Safety is integral to Impero Remote Manager, with impenetrable encryption securing the organisation s data at all times. The hybrid cloud technology defaults to a local connection, keeping data inside the organisation where possible, and the roaming support model requires user permission before remote access is granted. Sharing PC control means sharing data, so we ve done everything possible to ensure tight security and avoid business risk. Increased productivity helps healthy profits and the investment in Impero Remote Manager pays for itself, as users are able to deliver more to their organisations and customers. Impero Remote Manager is extremely competitive when it comes to pricing, with each licence including a mix of roaming and fixed installations, as well as free ongoing technical support. So, to support your network anywhere, anytime, without breaking the bank, call us now for a free trial

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