juggling is easier with remote access power at your fingertips

Transcription

1 juggling is easier with remote access power at your fingertips

2 keeping balls in the air schools A school s technical team will spend a typical day juggling the ongoing demands of their network: tracking down staff, racing from one student s PC to the next, and generally being in several places at once. Then there s the general systems admin that can bottleneck quickly on a large network. Setting up new students, installing new software and managing updates can become unmanageable without remote access. In many cases, it s not just users on the network that need technical support from secondary schools. IT departments will often offer remote support services to the feeder schools in their catchment and, being out of bounds, this requires a remote control solution with internet connectivity. The same applies to schools supporting students from home, on a BYOD programme or with links to connected organisations, such as youth centres or referral units, where remote computer access is required. colleges and universities Colleges and universities suffer the same network management issues as schools. With a large evolving user base to support, sophisticated IT requirements to fulfil and a stream of visiting lecturers - unfamiliar with the technical set up - to contend with, the workload soon stacks up. These further and higher educational establishments are often spread over multiple sites and remote learning environments, which require the same quality of technical support as the main campus. And, with increased tuition fees raising service expectations, technical teams must rise to the challenge. local authorities Schools will often find they lack the resource to provide their own in-house IT support, and will make provision in their annual budget to outsource the function to their local authority or another supplier. As this trend grows, local authorities must ensure they have the right tools to support their growing and diverse user base efficiently. Sometimes local authorities will manage all schools remotely across a single network, in other instances they will support multiple networks over an internet connection. In both cases there will be a requirement for out of bounds support to connected organisations, such as referral units or youth centres, on an ad hoc basis. Whatever the set-up, it s frustrating for everyone involved if the technology enabling this remote support service isn t up to scratch: not enough user licences to support demand, low bandwidth weakening the connection, server issues breaking the connection. The list goes on... Impero Remote Manager Whether you re a school, college, university or local authority, as the digital world grows, you re bound to be feeling the burden. That s why, here at Impero, we ve developed a remote support solution, designed to ease the pressure. Impero Remote Manager gives technical teams remote access to a user s computer, so they can fix a problem, lend assistance or demonstrate how things should be done, even if the user is operating out of bounds. With extremely competitive pricing, high grade encryption, low bandwidth, hybrid cloud technology and a blended licensing model (sounds impressive right?), we challenge you to find a better all-round remote control solution. 02

3 BR-IRM-EN-01-v2 support requests stacking up? IT helpdesk bowing under the strain? technical staff rushed off their feet? 03

4 how it works flexible hosting options Because no two businesses are the same, Impero Remote Manager comes with a choice of hosting options. Impero can host the product for you in the cloud, or support the system using the latest in hybrid cloud technology. benefits of cloud hosting By handing all the hosting hassle over to Impero, you don t need to worry about hardware specifications or maintenance. Set up is simple and the connection is reliable, with an industry leading 99.9% uptime guarantee. benefits of a hybrid cloud model Using a hybrid cloud model, all data is handled over a LAN connection where possible, keeping the risks of internet-working (slow bandwidth, lost connections, security exposure) at bay. Only when this is not possible (supporting remote workers or external organisations, for example) does Impero Remote Manager ask its secondary cloud server to step in. Five reasons why the hybrid cloud model makes sense: multiple cloud/local servers can be configured as you wish, providing seamless failover and load balancing intelligent re-routing and network awareness technology selects the fastest available path, even when servers are offline local connections remain up when the internet is down latencies are reduced when working locally, as opposed to always over the internet data is not being sent into the cloud unnecessarily and settings ensure key data never reaches the internet blended licensing model The remote support requirements across an entire user base will undoubtedly vary. That s why we ve introduced a blended licensing model. Some users will require a permanent support presence, where extensive technical assistance and administration can be carried out over a long period of time. These users will be supported with a fixed installation of Impero Remote Manager. Permanently installed on specified PCs or servers, the fixed install offers remote access at any time, whether the user is on the device or not. For users that require minimal, ad hoc support, or for those that deal with confidential data (exam information, student details etc ) where the fixed install is not suitable, there s the roaming installation option. As and when remote assistance is required, a unique security code is generated to authorise the session. Once the session is over, access is shut down. One licence for Impero Remote Manager includes 100 fixed installs and one roaming installation, as well as unlimited product support. key features high quality images with low bandwidth impenetrable SSL (TLS 1.1) encryption remote screen broadcasting, viewing and control remote software install onto multiple PCs instant messenger and file transfer functionality unlimited device support through a single console granular permissions for controlled access rights powerful remote administration tools unique security code to authorise the session 04

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6 the benefits speedy response Impero Remote Manager speeds up the response time of technical support teams, helping schools, colleges and universities to avoid disruptive downtime throughout the day. Whether on or off the network, students and teaching staff will be dealt with directly, without delay, when it comes to IT support. Fixes, updates or demonstrations can be carried out as soon as the requirement is identified, so users are no longer left twiddling their thumbs beside a struggling PC, waiting for the next available technician. increased productivity A speedy response means increased productivity and with less time spent nursing a sick machine, teachers have more time to teach and students have more time to learn. And, with a better long-term approach to technical healthcare, they can do this using reliable software and hardware that won t let them down. Over time, this increased productivity in the computer lab will contribute in a positive way to better results for both the student and the establishment. reduced risk Safety is integral to Impero Remote Manager, with impenetrable encryption securing the organisation s data at all times. The hybrid cloud technology defaults to a local connection, keeping data inside the organisation where possible, and the roaming support model requires user permission before remote access is granted. Sharing control of your PC means sharing data, so we ve done everything possible to ensure tight security and avoid organisational risk. healthy bank balance This increased productivity will allow educational establishments to do more, without increasing headcount, so budgets can be reinvested in other areas. Impero Remote Manager is extremely competitive when it comes to pricing, with each licence including a mix of roaming and fixed installations, as well as free ongoing technical support. So, to support your network anywhere, anytime, without breaking the bank, call us now for a free trial. 06

7 speed = productivity = healthy + less risk = 07

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