DRIVING IN AUSTRALIA WITH HERTZ

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1 A DRIVING IN AUSTRALIA WITH HERTZ

2 There really is only one way to see the best of Australia SELF-DRIVE. A self-drive holiday is about freedom on wheels. You can go where you want, when you want, at your own pace and with peace of mind. All in the privacy of your choice of vehicle and in the company of your loved ones. It is not about speeding to cover as much distance as possible or rushing to see as many places as you can. It is about experiencing and enjoying the places you visit. Forget about scheduled departures and early wake-up calls. When you are in the driver s seat, you can take control of your adventure. To prepare for your self-drive holiday, check out this guide for practical tips on how to make the most out of your self-drive holiday. Here you will find all the information you need; from planning and making car rental reservations to things you should look out for while on the road. You will find useful and interesting facts that will enhance your holiday! CONTENTS 2 WHY HERTZ? 4 BOOKING WITH HERTZ 6 PICKING UP YOUR CAR 8 DRIVING GUIDELINES 10 DRIVING IN THE OUTBACK 12 AUSTRALIAN LOCATIONS 14 DISTANCES 16 AUSTRALIAN FLEET GUIDE 1

3 Why Hertz? Wide Range of Cars Hertz offers a large fleet of latest model vehicles to suit any need: economy, compact, intermediate, standard, fullsize, premium, SUV, 4WD or mini-van. Young Fleet Hertz s vehicles are, on average, less than 18 months old and all have undergone stringent quality control checks. With low mileage and reliable performance cars, you can be assured of a smooth and safe journey. Strong and Wide Network With over 200 locations throughout Australia, including major airports and cities, you can find a Hertz location nearby to serve you. 24-Hour Emergency Roadside Assistance Drive with peace of mind. Whenever and wherever you are in trouble with your car, Hertz will get you back on the road as quickly as possible. Our premium service can be purchased at the time of rental. Competitive Rates Our inclusive tour rates are available at selected city locations throughout Australia with inclusive insurance options available. Our retail rates offer competitive dynamic pricing to make your journey more affordable. One-Way/Inter-City Rentals With a strong network, you can enjoy the convenience, flexibility and freedom to rent a car from one location and return it at another. One way fees will apply on certain routes enquire for details. 2 3

4 Booking with Hertz Rental Requirement The minimum age to rent a car from Hertz in Australia is 21 years for most car groups. Drivers aged years will be eligible to rent, subject to an age surcharge. At the time of rental, you must present a valid full driving licence issued from country of residence that has been held for a minimum of one year (three years in Tasmania) and an International Driving Permit (IDP), if required. IDPs will not be accepted without the original licence. Where licences are two parts paper and photocard, both parts must be presented. Insurance Cover It s important to know what your basic insurance policy covers. Hertz Standard Rates include damage cover (subject to excess), which provides cover for accidental damage to the Hertz vehicle and/or third party property, such that in the event of an accident, your liability is limited to a reduced amount of loss or damage. To enjoy greater piece of mind, Accident Excess Reduction (AER) or Maximum cover (MAX) options are available to further reduce your liability for accidental damage or loss. Sedans, 4WDs or Minivans? In Australia, Hertz has a large fleet of young and latest model vehicles ranging from economy through fullsize, wagons, and minivans to luxury cars to suit all requirements. For driving off the beaten track, a 4WD or AWD is strongly recommended and a standard requirement for some roads. Pickup at Airport or Downtown? It really depends on your flight arrival time, itinerary and group size. For pick up at airport, it is essential to provide flight details during reservation. This will ensure that your vehicle is not released in the event of flight delays. Car Rental Rates All Hertz car rental rates include unlimited kilometres, taxes, standard roadside cover, administration charges and standard damage cover with excess. Additional cover options, premium roadside assistance, child seats and satellite navigation are available to purchase locally at the time of booking and/or rental. Child & Booster Seats Appropriate safety seats are mandatory for infants/children traveling in a car in Australia. These can be hired from Hertz and pre-booked for an additional price and we can fit the car. A maximum of 2 seats can be fitted to any vehicle. GPS Satellite Navigation System Using the Global Positioning Satellite, Hertz s state-of-the-art navigation system has visual and voice prompts to tell you exactly where you are and gives you turn-by-turn guidance. No more wasted travel time and more peace of mind for holiday makers. Opt for Hertz NeverLost Satellite Navigation system unit for a stress-free self-drive holiday. 4 5

5 Picking Up Your Car Documents Required Drivers must present the following documents at the rental counter: Booking confirmation Valid driver s licence and international driving permit (IDP), both required if driver s licence is not printed in English language Valid credit card Passport (for international travellers only). Additional Drivers Ensure that they are listed on the Rental Agreement by registering at the rental counter. There is no coverage for damages by drivers not registered. A nominal fee may apply. Refuelling Options Hertz provides you with a full tank of fuel when you collect your vehicle and options are available for replacing the fuel you use. The vehicle must be returned with a full tank of fuel. Fuel Purchase Option (FPO) Selected locations allow you to pre-purchase the tank of fuel at a discounted/competitive price, at the start of rental. You may return the vehicle with as little fuel as you feel comfortable with. This option eliminates the need to refill t he tank before returning the vehicle. There is no refund for unused fuel, therefore the less fuel in the tank upon return the more money you save. Hertz Refuelling Service A refuelling service is offered for your convenience when FPO is declined and the vehicle is returned with less than a full tank of fuel. Hertz will refill the vehicle for you and the refuelling service charge will be added to the cost of the rental. This option is available at selected locations and fuel charges may vary by location. Do it yourself Refuel the tank yourself and return the vehicle with a full tank of fuel. Toll Roads and Charges Managing toll payments can be difficult and time consuming. We have simplified how we process road tolls so you can focus on getting to your destination on time. OPTION 1: Prepaid The Hertz Toll Day Pass is an opt-in system that covers all toll charges under one flat daily amount which allows unlimited toll usage during your rental period. You can choose this option at any time during your rental and the daily flat fee will appear on your rental agreement/invoice. OPTION 2: Pay later This option records all toll roads you ve driven on, and you will be invoiced for the actual toll amounts plus a per rental fee that covers administration costs shortly after your rental. Bond Deposits A bond deposit to cover additional costs such as fuel and optional extras is required on all rentals. All major credit cards and VISA debit cards are accepted for the deposit bond at the time of rental. If a valid credit card is not available, cash deposits are available on selected vehicles, Monday Friday during business hours at selected locations. Refunds for cash deposits will be made by cheque and sent to the customer s residential address at the end of the rental. Australian traffic drives on the left hand side of the road. 6 7

6 Driving guidelines Speed Bush Fires or Floods Sudden Equipment Failure To Stop or Not? Always drive within designated speed limits. Speeding is a serious offence and speed limits vary from state to state, so ensure you adhere to the speed limit signs posted along all major roads, at all times. Driver Fatigue Fatigue can be as dangerous as drink driving or speeding, and contributes to many fatal accidents. Stop every 2 hours to stretch your legs and get some fresh air. Try to time your day s travel so that you arrive at your overnight destination with time to relax and unwind. Fuel Stops You should plan fuel stops before you depart. Prices are higher in remote and country areas so it is advisable to fill up the tank before venturing to the countryside. Check road and weather conditions regularly as there could be unforeseen closures that may have an impact on your journey (e.g. temporary closure of highway due to forest fire). Lost Out There/Vehicle Breakdown Do not leave the vehicle under any circumstances a missing vehicle is easier to locate than missing people. In case of a vehicle breakdown, refer to the information on the 24-hour roadside assistance service that is provided with your Hertz car. Depending on the severity of the breakdown, a replacement vehicle may be made available. This rarely happens but it is always good to know the basic handling techniques so you are more equipped psychologically to react to such situations: Tyre Blowout ease your foot off the accelerator, keep a firm grasp on the steering wheel and pull off the roadway. Brake Failure if your brake pedal suddenly sinks to the floor, pump it to build pressure. If that does not work, use your emergency brake. Shift your vehicle into a lower gear to slow down. Steering Failure ease your foot off the accelerator, turn on the emergency flashers and come to a slow stop. Brake gently to prevent vehicle from spinning. Stuck Accelerator hook your toe underneath it to free it. If it does not become free, shift your vehicle into neutral and brake gently to slow down. Do not pick up hitch hikers, under ANY circumstances. Bumped From Behind? Do not pull over and stop, especially in a secluded or dark area. Drive to the nearest public area and call for police assistance. In most Australian States, hidden speed cameras and mobile radar units are utilised to enforce speed limit laws. WARNING SIGNS GUIDE SIGNS RAILWAY CROSSING SIGNS REGULATORY SIGNS Winding Road Ahead Roundabout Curve Right Wildlife - - Drive Carefully Road Bend Ahead Slippery When Wet T-Junction Narrow Bridge Road Narrows 8 9

7 Driving in the Outback Bitumen Roads Road Conditions Fuel Water Most major roads are now sealed with bitumen and provide excellent driving conditions. Unsealed Roads Only 4WD vehicles are permitted to drive on unsealed roads. A 2WD vehicle may only drive on unsealed roads when accessing National Parks, State Parks or holiday accommodation. 2WD are not permitted on Kangaroo Island. No vehicles are permitted to be driven off road, or on beaches and exposed to salt water. Occasionally in the Wet Seasons roads may become impassable through flooding. Do not attempt to travel through a submerged section of road unless it is absolutely safe to do so. Some crossings are often deeper than they appear. Travelling fast through water can be dangerous and cause vehicle damage for which the renter is responsible. Distances Distances are vast across the whole of Australia, in particular the Northern Territory and Western Australia, therefore do not underestimate travelling time required. Check distances carefully when planning your itinerary. Allow an average speed of 80 kilometres per hour in your calculations for travel on bitumen roads. Always ensure fuel requirements are estimated conservatively. Petrol stations can be several hundred kilometres apart. Night Driving Night driving is not permitted in the Northern Territory, Kimberley region and remote parts of Western Australia and Kangaroo Island. Road Trains Road trains can be up to 50 metres in length and weigh in excess of 50 tonnes. Caution should be shown when overtaking. It is advisable to always carry water. Wandering Animals Nearly all of the Northern Territory and Western Australia is cattle station country. Hence most roads are unfenced, so please be aware that cattle, buffalo, horses or kangaroos can wander across the road at any time

8 AUSTRALIAN LOCATIONS Hertz has more than 200 locations throughout Australia, including all major airports and cities. Wyndham Darwin Katherine Mossman Broome 1 Cairns Log onto these sites for information from accommodation, attractions, shopping, wine and dine choices to detailed self-drive itineraries, maps and more! Port Hedland Tennant Creek Mt Isa Townsville Mackay 1 Northern Territory 8 Alice Springs 2 Winton Rockhampton 2 Queensland Ayers Rock Charleville 3 New South Wales pacificcoast.com.au 4 Canberra 5 Tasmania 6 Victoria 7 South Australia Geraldton Perth Great Australian Road Trips Meekatharra Albany Kalgoorlie Eucla 7 Coober Pedy Broken Hill Port Augusta Adelaide Kangaroo Island Mt Gambier 3 Mildura Albury 6 Melbourne Dubbo 4 Brisbane Coolangatta Moree Grafton Tamworth Newcastle Sydney Canberra 8 Western Australia Australia 5 Hobart 12 13

9 DISTANCES Adelaide Albury Alice Springs Ayers Rock Ballarat Bathurst Bendigo Birdsville Brisbane Broken Hill Broome Cairns Canberra Coober Pedy Darwin Dubbo Geelong Geraldton Goulburn Hobart Kalgoorlie Katherine Launceston Mackay Melbourne Mildura Morwell Mt Gambier Newcastle Perth Port Augusta Port Hedland Port Pirie Queenstown Renmark Rockhampton Shepparton Sydney Tamworth Tennant Creek Townsville Wagga Wagga Adelaide Albury Alice Springs Ayers Rock Ballarat Bathurst Bendigo Birdsville Brisbane Broken Hill Broome Cairns Canberra Coober Pedy Darwin Dubbo Geelong Geraldton Goulburn Hobart Kalgoorlie Katherine Launceston Mackay Melbourne Mildura Morwell Mt Gambier Newcastle Perth Port Augusta Port Hedland Port Pirie Queenstown Renmark Rockhampton Shepparton Sydney Tamworth Tennant Creek Townsville Wagga Wagga The distances shown here are based on the most direct route, not necessarily the most practical 80km per 1 hour driving

10 AUSTRALIAN FLEET GUIDE economy Toyota Yaris Kia Rio STANDARD Holden Cruze Nissan Pulsar Auto SCAR Group S Auto ECAR Group A Suzuki Kizashi Toyota Corolla Suzuki Swift Mitsubishi Mirage Auto SCAR Group S Auto ECAR Group A full size compact Toyota Camry Ford Mondeo Toyota Corolla Hyundai i30 Auto FCAR Group D Auto CCAR Group H Hyundai i40 Kia Optima VW Golf Nissan Pulsar Auto FCAR Group D Auto CCAR Group H Nissan Altima Intermediate Toyota Corolla Mitsubishi Lancer Auto FCAR Group D PREMIUM FULL SIZE Nissan Pulsar Auto ICAR Group C Kia Cerato Holden SV6 VW Passat Honda Civic Auto ICAR Group C Hyundai Elantra Toyota Aurion ZR6 PCAR Group P Auto ICAR Group C PCAR Group P 16 17

11 small SUV Prestige Kia Sportage Nissan Qashqai BMW 118i BMW 316i SFAR Group G HCAV Group H5 GDAV Group F5 Hyundai ix35 Mitsubishi ASX BMW X3 2.0i BMW X5 3.0d SFAR Group G DFDV Group V5 RFDD Group J5 MEDIUM suv Family FUN Toyota RAV4 Ford Kuga KIA Carnival Toyota FJ Cruiser Auto HFAR (2WD) Group I WVAR Group T FFBR Group U Mitsubishi Outlander Nissan X-Trail Dream Collection Porsche Boxster 2 2 Porsche Cayman 2 2 Auto HFAR (2WD) Group I LARGE SUV JTAV Group K5 ISAV Group L5 Toyota Kluger Nissan Pathfinder ADRENALINE Toyota FT86 GTS Auto FWAR Group E (5-Seater) and GFAR Group E1 (7-Seater) people mover 8 5 JSAV Group S5 Kia Grand Carnival Hyundai imax Passengers Small Suitcase Large Suitcase Auto FVAR Group T Vehicle models may differ and specifications may vary by location. Vehicles within the Hertz Prestige and Fun Collection are reservable by make and model. All other vehicles can be reserved by car category only and not by particular car model or colour within a car group. The number of suitcases specified for each vehicle should be used as a guide only. Luggage capacity may vary depending on the number of passengers or the position of the rear seat for particular vehicles. Fleet and vehicle specifications are subject to change without notice

12 hertz contact Details International Reservations Singapore Toll Free T (65) E [email protected] China Toll Free T (86) E [email protected] South Korea T (82) E [email protected] Japan Toll Free T (81) E [email protected] Hong Kong T (852) E [email protected] India T (91) E [email protected] Malaysia T (60) E [email protected] Pakistan Toll Free T (92) E [email protected] Philippines T (63) E [email protected] Taiwan T (866) E [email protected] Thailand T (66) E [email protected] Other Countries T (65) E [email protected] Website: Indonesia T (62) E [email protected] All care has been taken in producing this guide. Hertz is not responsible for any errors or omissions. Information provided is accurate at time of printing and may change at any time without notice The Hertz Corporation. All Rights Reserved.