Overview of the Brazilian Cosmetic, Toiletry and Fragrance Industry

Transcription

1 Overview of the Brazilian Cosmetic, Toiletry and Fragrance Industry Página 1

2 Performance The Brazilian Cosmetic, Toiletry and Fragrance (CT&F) Industry recorded an average deflated compound growth rate of close to10% in the last 18 years, up from net exfactory sales of R$ 4.9 billion in 1996 to R$ 38 billion in Source: ABIHPEC Several factors have contributed to this excellent growth in the CT&F Industry, highlighting the following points: Greater affordability of CT&F products by D and E classes (lower middle and lower class, respectively) due to higher income. Newly arrived members of the C class (middle class) have started to consume higher value added products. Growing participation of Brazilian women in the job market Use of cutting-edge technology, leading to enhanced productivity and benefiting CT&F pricing, which has increased less than the price indexes of the overall economy Ongoing releases of new products to meet growing market needs Greater life expectancy, prompting the need to preserve a youthful impression Página 2

3 CT&F Growth vs. Economic Growth Brazil has recorded overall low growth rates in the last couple of years. The table below compares the performance of the Gross Domestic Product (GDP) with that of the overall manufacturing sector and with the rates for the CT&F industry, showing that the CT&F sector presented much more vigorous growth over the last couple of years than the other manufacturing sectors (average growth of 9.8% p.a. for CT&F versus 3.0% p.a. for total GDP, and 2.2% p.a. for the overall manufacturing industry). Variação Anual (%) Ano PIB Indústria Geral Setor Deflacionado ,7 3,3 17, ,3 4,7 13, ,2-1,5 10, ,8-2,2 2, ,3 6,6 8, ,3 1,6 10, ,7 2,7 10, ,1 0,1 5, ,7 8,3 15, ,2 3,1 13, ,0 2,8 15, ,1 6,0 9, ,2 3,1 5, ,3-7,4 9, ,5 10,5 10, ,7 0,4 6, ,9-2,5 8, ,3 1,2 4,9 Acum. últimos 18 anos Médio Composto últimos 18 anos 69,1 47,5 434,3 3,0 2,2 9,8 Fonte: IBGE - Banco Central ABIHPEC- Deflator: Índice IPC FIPE Higiene e Beleza Página 3

4 Comparative Price Indexes In the past 5 years, CT&F Industry prices have grown at a lower rate than both the inflation rate and the Consumer Price Index. Especially worthy of note is that the price index for Beauty products was substantially lower than the other price indexes. Variação Anual (%) FGV FIPE Ano Desvalorização Cambial Média Índice Geral Preços Índice Preço ao Consumidor Índice Preços Higiene Índice Preços Beleza ,9 7,9 4,4 2,0 1, ,0 9,1 6,2 5,9 3, ,2-1,4 3,7 2,1 2, ,4 11,3 6,4 1,5 4, ,7 5,1 5,8 5,0 1, ,2 7,8 5,1 9,4 5, ,7 5,5 3,9 1,6 4,2 Acumulado últimos 5 anos 18,9 31,2 27,4 20,9 19,3 Médio Composto últimos 5 anos 3,5 5,6 5,0 3,9 3,6 Fonte: ABIHPEC, Fundação Getúlio Vargas, Fundação Instituto de Pesquisa Econômicas da Univ ersidade de São Paulo Página 4

5 Foreign Trade Up until 1994, the country had been recording a surplus of between 10 billion and 15 billion dollars in its trade balance. In the post Real Plan period from 1995 to 1998, when the exchange rate became the main anchor for stabilizing Brazil s currency, the Brazilian trade balance recorded deficits of between 3 billion and 7 billion dollars. Starting 1999, the floating exchange rate was introduced, causing a major devaluation in the Brazilian real, at which time the deficit was reduced to 1.3 billion dollars, narrowing to 0.7 billion in the following year. In 2001, the Brazilian real was devaluated again, primarily because of the economic crisis in Argentina, triggering a surplus of US$ 2.7 billion. Another sharp depreciation of the real followed in 2002, which boosted the surplus to US$ 13.2 billion, and, in 2003, the surplus rose to US$ 24.9 billion. Despite appreciation of the real from 2004 to 2006, the surplus surged again, this time cresting at US$ 46.5 billion in In 2013, the surplus shrank to US$ 3 billion as an upshot of the continuous appreciation of the Brazilian real. BALANÇA COMERCIAL TOTAL BRASIL (US$ Bilhões) Ano Importação Exportação Saldo % Cresc. Últimos 10 anos 395,8% 230,8% % Cresc. Médio Últimos 10 anos 17,4% 12,7% Fonte: Aliceweb Importação Exportação Saldo Página 5

6 The table below shows the trade balance for CT&F products in the last ten years, indicating an average accumulated growth of 10.2% p.a. in exports between 2003 and 2013, while imports grew 21.4% p.a. in the same period. The CT&F Industry s trade deficit, which totaled US$ million in 1997, trended downward in the following years, sinking to US$ 8 million in 2001, but then bounced above the line in 2002 and onwards. In 2009, the surplus climbed to US$ 169 million, representing a 23.0% drop in relation to 2008, reflecting an appreciation in the real, which widened the deficit to US$ 412 million in BALANÇA COMERCIAL (US$'Milhões) HIGIENE PESSOAL, PERFUMARIA E COSMÉTICOS Ano Importação Exportação Saldo % Cresc. Últimos 10 anos 597,0% 165,3% % Cresc. Médio Últimos 10 anos 21,4% 10,2% Fonte: Aliceweb Importação Exportação Saldo Página 6

7 Exports Brazilian exports of CT&F products can be broken down into the following product segments: Página 7

8 Listed below are the top 10 major CT&F export destination countries from a total of 140: Descrição do País % Var. 13/12 % Partic. Total 2012 % Partic. Total Argentina ,8 25,3 24,1 2 Chile ,2 12,3 10,4 3 México ,8 7,2 9,7 4 Colombia ,3 7,0 7,5 5 Venezuela ,7 7,3 5,8 6 Peru ,0 5,7 5,6 7 Panamá ,0 3,6 5,3 8 Paraguai ,0 5,0 5,3 9 Uruguai ,6 3,3 3,4 10 Bolivia ,7 3,2 2,9 Total HPPC ,1 100,0 100,0 Total Top Ten ,0 79,9 80,0 Fonte: Aliceweb TOP TEN EXPORTAÇÕES BRASILEIRAS HPPC Acumulado janeiro a dezembro (FOB - US$'milhões) Página 8

9 Imports Listed below are the top 10 countries of origin of Brazilian CT&F imports, from a total of 59: Descrição do País % Var. 13/12 % Partic. Total 2012 % Partic. Total Argentina ,5 26,4 22,8 2 Estados Unidos ,1 13,6 14,1 3 México ,8 7,9 12,5 4 França ,6 13,1 11,2 5 China ,7 8,9 8,3 6 Alemanha ,1 5,5 5,8 7 Espanha ,0 2,9 3,0 8 Colômbia ,3 2,2 2,8 9 Índia ,4 1,3 2,4 10 Canadá ,1 2,3 2,3 Total Importações ,2 100,0 100,0 Total Top Ten ,8 84,0 85,2 Fonte: Aliceweb TOP TEN IMPORTAÇÕES BRASILEIRAS HPPC Acumulado janeiro a dezembro (FOB - US$'milhões) Página 9

10 Corporate Profile To date, there are 2,470 companies operating on the CT&F market in Brazil, in that 20 of these are large companies, with after-tax sales revenues of over R$ 100 million p.a., representing 73.0% of total revenues. These companies are distributed by region/state as follows: Página 10

11 CT&F INDUSTRIES BY STATE/REGION State Code Ind Ind Ind Ind Ind Ind Ind Ind Ind Ind Ind Bal. 14/13 Bal. 14/04 % Chg. 14/13 % Chg. 14/04 BRAZIL Total ,8 73,1 NORTH Subtotal ,2 80,8 AC ,0 100,0 AM ,7 60,0 RO ,0 233,3 PA ,0 71,4 TO ,0 20,0 AP ,0 N.A. RR N.A. N.A. CENTRAL-WEST Subtotal ,3 169,2 MS ,0 50,0 GO ,4 174,5 DF ,0 112,5 MT ,1 275,0 NOTHEAST Subtotal ,9 175,3 MA ,1 66,7 PI ,0 37,5 CE ,2 92,9 BA ,9 400,0 RN ,0 300,0 PB ,3 85,7 PE ,1 204,5 SE ,0 900,0 AL ,5 125,0 SOUTHEAST Subtotal ,1 57,1 MG ,4 123,2 ES ,9 312,5 RJ ,9 25,5 SP ,3 52,9 SOUTH Subtotal ,1 71,2 PR ,0 38,8 SC ,9 104,5 RS ,7 111,8 Página 11

12 Brazilian Market According to data from Euromonitor for 2013, the Brazilian market ranks third in the world CT&F market. Specifically, it ranks 1 st in fragrances and deodorants, 2 nd in hair care, men s and kids products, bath care, depilatories and sun care, 3 rd in color cosmetics (makeup and nail care), 4 th in oral care, and 5 th in skin care. US$ Bilhões (Preço ao consumidor) (%) Em percentual Higiene Pessoal, Perfumaria e Cosméticos Participação Variação 2013 x 2012 Mundo 446,7 454,1 1,7 EUA 72,0 73,3 16,1 1,8 China 39,9 44,2 9,7 10,8 Brasil 41,8 43,0 9,5 2,7 Japão 47,4 39,1 8,6-17,7 Alemanha 18,1 19,1 4,2 5,2 Reino Unido 16,8 16,9 3,7 1,0 França 16,1 16,8 3,7 4,2 Russia 14,2 14,2 3,1 0,1 Itália 11,9 12,2 2,7 2,3 México 10,0 10,8 2,4 8,1 TOP TEN 288,2 289,5 63,7 0,4 Fonte: Euromonitor Distribution Channels CT&F products are distributed through three basic channels: Traditional distribution, including wholesale and retail stores Direct sales, development of the at-home shopping concept Franchises, specialty and personalized stores Página 12

13 Labor Market In relation to jobs, the CT&F Industry also showed important results, as compared with the job rate growth in the country. The job opportunities created by the CT&F Industry, compared with those of 1994, are reflected in the following figures: JOB OPPORTUNITIES ('000) year Growth % 19-year Average Growth % CT&F INDUSTRY DISTRIBUTION CENTERS 35.0 N/A N/A FRANCHISES DIRECT SALES REPS BEAUTY SALONS TOTAL Source: ABIHPEC, ABEVD, ABF, FIESP and IBGE Página 13

14 Technical and Regulatory Issues This department of the Association deals with the technical, regulatory and scientific issues needed to operate the CT&F industries in Brazil. It coordinates several work groups to ensure that the CT&F industry sets down proposals and guidelines that will give support to both domestic and international governmental issues related to health surveillance and metrology. The upshot has been ethical demands put forth by companies, and other demands pertinent to reducing technical and regulatory barriers. In the past few years, a challenge has arisen, met by a commitment from the CT&F industry to keep in pace with the growing Brazilian market, and also to meet expectations to export quality products that are efficient, safe, competitive and recognized on both the domestic and the international market. The department develops activities designed to promote the growth in CT&F industries by researching and applying current subject matters related to the regulatory area, working in partnerships with associations that interface with the CT&F production chain, like SEBRAE (Brazilian Micro and Small Company Support Service), ABDI (Brazilian Industrial Development Agency), APEX-Brasil (Trade and Investment Promotion Agency), and ABNT (Brazilian Association of Technical Standards). Health legislation is periodically updated, so that it can keep current on ongoing technical and scientific advances, thus prompting the development of new technologies and/or new information related to the safe use of products. Handbooks are developed with guidelines for regulating companies and achieving the Good Manufacturing Practices, thus providing the structured technical support required to qualify companies to meet health regulations. The updating of Technical, Health and Metrological Regulations is done in line with International Regulations, in order to remove regulatory obstacles among regions, and minimize technical barriers to international trade, while ensuring a high level of consumer protection. International In view of the constant regulatory changes in the health field and the need to lend its contribution to the CT&F industry, and also in view of the foreign trade actions conducted by the Beautycare Brazil Project, handbooks are developed that provide information on health and metrological regulation, as well as other references for exporting CT&F products. In addition, events are promoted to enhance the business and technical skills needed for companies to conform their products more suitably to the project s priority markets. Página 14

15 ABIHPEC participates in the MERCOSUR Special Committee for Health Surveillance Consultancy and has a seat on the agency representing private initiative and addressing CT&F issues. The SGT 11 Health, AD HOC Cosmetics has already been able to place in conformity several technical CT&F-related criteria. In 2013, ABIHPEC started following the work on metrology being developed by MERCOSUR, and also attending the meetings of the SGT 03 Technical Regulations and Conformity Assessment, coordinated nationally by Inmetro. It is also responsible for bringing these regulations into agreement, thus keeping them from becoming technical barriers to trade among the member states (Argentina, Brazil, Paraguay, Uruguay and Venezuela) and between these states and other countries or economic blocks. CASIC In Latin America, ABIHPEC acting through its Technical and Regulatory Department is a member of the Technical Committee of the Latin American Cosmetic Industry Association Board, assembled to hold annual meetings of the Latin American health authorities. ICCR Since 2013, ABIHPEC was elected, together with ANVISA, to represent Brazil at the ICCR - International Cooperation on Cosmetics Regulation, an international group cooperating to regulate cosmetic products. It meets every year and has the objectives of removing regulatory obstacles among regions and minimizing technical barriers to international trade, while ensuring a high level of consumer protection. The group is composed of government and private initiative representatives from Canada, European Union, the United States and Japan. PCPC Every year, ABIPEC participates in an event held in the United States, organized by the PCPC Personal Care Products Council and made up of the most important international counterpart associations, as well as the chief industries operating in this market. In the last couple of years, this meeting has become the most important gathering of international organizations, where strategic matters are discussed at all levels, in all aspects and in respect to all areas, geared at developing these markets. Cosmetics Europe With this same aim, ABIHPEC also participates regularly in the European community, by attending the meeting of Cosmetics Europe, the European counterpart association for makers of cosmetic products. ISO/TC 217 By way of ABNT s Brazilian Cosmetics Committee (CB-57), ABIHPEC participates in the world forum through the ISO/TC 217 Committee organized by ISO International Organization for Standardization, a worldwide group for the global standardization of products from the Cosmetic, Toiletry and Fragrance Industry. Página 15

16 Responsibility for Post-Consumption Packages RESPONSIBILITY FOR POST-CONSUMPTION PACKAGES On August 2, 2010, President Lula sanctioned Law #12305, which introduced the National Solid Waste Policy in Brazil, after about 20 years of Congressional debate. Approval of the law found ABIHPEC already conducting one of its social programs, called Dê a Mão para o Futuro (Give the Future a Helping Hand), in full compliance with what this concept proposes. This is an example of the pioneering spirit and high degree of socioenvironmental commitment made by ABIHPEC s associated companies that participate in the program, and by its other associative partners: ABIPLA and ABIMA. SHARED RESPONSIBILITY The core principle behind Dê a Mão para o Futuro is shared responsibility. This entails the engagement by the entire society to resolve the issue of the suitable end use of postconsumption packages. Bearing this in mind, the actions conducted by the program aim at assuring: o o That the population acquires the habit of correctly separating recyclables from ordinary garbage. For this reason, the work of guiding the population to make it aware of the importance of conscious consumption, and the cooperation needed to enable waste sorting, are essential to the success of the program. Only in this manner can the volume of collected recyclable waste be increased. This result can be obtained by promoting public awareness campaigns in the participating cities. That the sorting of urban solid waste (the responsibility of public authorities) is carried out comprehensively and consistently, because only after the packages are collected and sorted can industry give them the most suitable environment end use. Awareness that solid waste reusability and recyclability constitutes an economic asset and one of social value, by enabling jobs and income to be created, and by promoting citizenship, is yet another principle that has steered this program since its very beginning. Brazil s socioeconomic conditions led to the creation of a unique model for collecting recyclable material. This model is based on waste pickers, who, through the years, got Página 16

17 together and formed associations and cooperatives. Although the model is considered a success, these workers still operate in a very informal manner. Considering that this area offers sizable opportunities for social inclusion, job creation and income generation, it has become necessary to improve the physical and management structures of these associations and cooperatives to ensure greater production capacity. This is the fundament guiding the program. There can no distinction between the post-consumption recyclable waste materials collected. They may belong to the Cosmetic, Toiletry and Fragrance industry, just as they may also belong to related industries. If the proposal is to work with waste picker associations and cooperatives, it is not possible to sort the waste according to segment; rather, it must be done according to the equivalent weight of the recyclable material. With this in mind, companies are taking on the responsibility of determining the most suitable end use of equivalent post-consumption packages in volume/weight terms, and are complying with the legislation. The program has the following goals: Contribute to improving the nation s scenario for correct end use of urban solid waste, by helping to reduce the volume of recyclable materials that end up in landfills. Increase the recycling feasibility of post-consumption packages, by expanding and improving their collection, sorting, processing, importance and marketing. Develop actions designed to support programs intent on creating jobs and generating income, and that promote the social inclusion, the improvement of work conditions and the quality of life of waste pickers, by developing integrated and sustainable programs. Offer creators of solid waste (society as a whole) a suitable option for managing their waste. Offer recyclers and/or manufacturers raw materials that are duly sorted and processed. The partners in the program are ABIPLA (Brazilian Association of Cleaning Product Industries and the Like) and ABIMA (Brazilian Association of Manufactured Pasta, Bread and Cakes). The Dê a Mão para o Futuro Program is being carried out with great success in several parts of Brazil, benefitting thousands of people! What s the upshot of this? More quality of life for all! Página 17

18 s OVERVIEW OF THE CT&F INDUSTRY CT&F Development Program The PDS-HPPC Cosmetic, Toiletry and Fragrance (CT&F) Industry Development Program is conducted by ABIHPEC, in partnership with the ABDI Brazilian Industrial Development Agency and with the SEBRAE Brazilian Micro and Small Company Support Service. The objective is to promote the development of CT&F companies sustainably by providing management and dissemination of know-how, by giving access to and ensuring alignment with the market, and by promoting developments in technology and innovation, in addition to strengthening CT&F micro, small and mid-size companies in the different states throughout the nation. Ever since 2006, the PDS-HPPC has been promoting actions statewide, providing training and lending its services to micro and small companies, driven by its endeavor to strengthen the production chain, and to foster the modernization and development of local production schemes and regional production structures. Specific tools are made available to drive the strategic actions of the agreement that have given CT&F companies access to expertise, technological innovations, CT&F trends, tax information, management skills, sustainable action and methodology to operate in compliance with ANVISA (Brazilian Health Surveillance Agency) regulations and to participate in the international market. The project is conducted in several regions of Brazil, where local partnerships have been forged to carry out the actions. These regions have been given the name of Regional Centers and are located in the following states: Santa Catarina, Rio Grande do Sul, Paraná, Rio de Janeiro, São Paulo (Diadema), São Paulo (Franca and region), Minas Gerais, Ceará, Bahia, Pernambuco, Pará and Goiás. By providing actions geared to development, the project focuses on lending ongoing assistance for companies to broaden their horizons, and not only take advantage of, but also maximize their potential. Página 18

19 Internationalization Program The Beautycare Brazil CT&F Project was created in 2000 and is managed by ABIHPEC (Brazilian Association of the Cosmetic, Toiletry and Fragrance Industry) in partnership with APEX-Brasil (Trade and Investment Promotion Agency). It has the support of the ABDI (Brazilian Industrial Development Agency), of SEBRAE Brazilian Micro and Small Company Support Service and of ITEHPEC (Institute of Cosmetic, Toiletry and Fragrance Technology and Studies). Its mission is to promote the competitiveness of the Cosmetic, Toiletry and Fragrance (CT&F) Industry by achieving internationalization. Among its objectives is the consolidation of Brazil as world leader in the consumption of CT&F products, thereby boosting the industry s national and international prestige through the recognition of its excellence in such requisites as production and global consumption, as regards production efficiency, innovation, high technological level and sustainability. Priority Market Strategy Beautycare Brazil has the primary goal of keeping up the level of exports of the companies supported by the project, and ensuring that these exports are higher than the CT&F international trade growth, even in a scenario of global crisis and fluctuations in the exchange rate. For this reason, stricter criteria were adopted to select target markets and strategic actions, highlighting especially the following: Opening the Market: The focus is on promoting business contacts by holding Road Shows, Trade Shows and the Buyer Project. Consolidating the Market: The focus is on expanding the distribution channels for the company s already existing sales operations. Actions will be developed involving pointsof-sale, brand activation, the Buyer Project aiming at training commercial partners, project image, and trade shows focused on promoting contacts with opinion setters. Página 19

20 Innovation and Technology ITEHPEC Institute of Cosmetic, Toiletry and Fragrance Technology and Studies was created in 2006 as ABIHPEC s innovation arm. Its main goal is to encourage, foster and promote activities related to technological innovation, research and technological development for CT&F products in any region, both domestically and internationally. ITEHPEC s Mission: Be a facilitator for technological development a tool for the enhancement of professional skills in companies and perform the fundamental role of pursuing competitiveness in the CT&F industry, creating information to steer technological policies and to manage CT&F change and innovation processes. Create business opportunities for innovation and technical training in CT&F companies. Establish and consolidate the interaction of universities and research centers with companies. Encourage the use of subsidies and tax benefit mechanisms to further innovation in companies. Encourage scientific and technological institutes to participate in the CT&F technological innovation process. ITEHPEC has a Scientific-Technological Board composed of specialists from industry, universities and learning institutions, who are experienced in research and technological innovation. The role of the board is to assist ITEHPEC management in establishing guidelines for CT&F innovation and technological development and in setting up a CT&F Innovation and Technological Development Program. Página 20

21 Among the initiatives made by ITEHPEC, the following should be highlighted: Innovation and Technology Intelligence Center production of innovation and technology expertise for the CT&F Industry Cosmetic Industry Innovation Management Inclusion Program strategic consulting in innovation for associated companies Production of Reference Documents reports on several technical and scientific topics Nanometrology Project a partnership with Inmetro (National Metrology, Quality and Technology Institute) is designed to develop benchmark nanomaterials for the cosmetic industry. Nanoencapsulation of Active Ingredients Project working in cooperation with the IPT (Institute of Technical Standards), the project fosters cooperation among CT&F companies to develop technological pathways for the nanoencapsulation of active ingredients for use in cosmetics formulas. Support for innovation project development associated companies can benefit from the support needed to deal effectively with issues related to the development of innovation projects. Professional qualification & training program international conferences, workshops, scientific conventions, courses, lectures and seminars Technical and Scientific Meetings with Associates meetings to put forth and address topics of relevance for discussion with Institute associates Página 21

22 Social Responsibility The ABIHPEC INSTITUTE is a non-profit civil association that emerged as an initiative of the Brazilian Association of the Cosmetic, Toiletry and Fragrance Industry (ABIHPEC), which decided to channel the social projects that it sponsored through an independent association designed specifically to fulfill a social purpose. The ABIHPEC INSTITUTE aims at promoting cancer-related actions by providing information and giving palliative care, by offering social assistance to cancer victims and/or people stricken by serious diseases, whose looks have been impacted, affording them the technical and material means needed for rehabilitation and raising their selfesteem, by protecting the integrity, individuality and dignity of children, adolescents and the elderly, by promoting the prevention and awareness of health and personal hygiene, and by fostering economic and social development by encouraging enterprise and employability. Today, the ABIHPEC Institute coordinates two projects directed at fulfilling its objectives. These are De Bem com Você a Beleza contra o Câncer (Feel Good about Yourself Beauty against Cancer) and the Pedofilia: não feche os olhos para isso (Pedophilia: Don t Close Your Eyes to It). Find out more about these projects: Página 22

23 De Bem com Você a Beleza contra o Câncer (Feel Good about Yourself Beauty against Cancer) Workshops teach women undergoing cancer treatment how to apply makeup, as a way to help them improve their self-esteem. The mission of the project is to promote self-esteem and enhance beauty and well-being, through workshops that teach women undergoing cancer treatment how to apply makeup. The project is a social program that teaches women with cancer and undergoing the several phases of cancer treatment makeup techniques for self-application and beauty tips. The aim is to help minimize the secondary effects related to the adverse reactions to chemotherapy, radiation and other treatments, as a way to improving their self-esteem. The project is sponsored by associated companies that are not only responsible for making the project feasible, but also donate products that are used in the workshops. The workshops are held in the facilities of hospitals that mostly serve patients from the public health service. Learn more: facebook/debemcomvoce Pedofilia: não feche os olhos para isso (Pedophilia: Don t Close Your Eyes to It) One of the objectives of this project conducted by the ABIHPEC Institute is to open the eyes of people to see what they don t want to see. It brings out into the open important information about pedophilia, so that the matter can be discussed and the society alerted to what may be happening right next to you. It is a project that uses a digital tool to alert the population through the social media channels of Facebook and Twitter. Keep your eyes open! Dial 100 to report a crime or suspected crime from anywhere in the country. Learn more: facebook/contrapedofilia Página 23