SIGMA CONSULTING - TRAINING DIVISION CUSTOMER SERVICE SUPPORT. Training support to the Customer Service when existing.

Transcription

1 IGMA CONULTING - TRAINING DIVIION CUTOMER ERVICE UPPORT Training support to the Customer ervice when existing. Full training role with Customer ervice lacking or absent. 1

2 TECHNOLOGY Transfers - CUTOMER ERVICE upport GOAL: Training support to the Customer ervice when existing. Provide full training role with Customer ervice lacking or absent. Customer Training: TECHNOLOGY Transfer to allow third parties, civil or military, to use, produce and maintain purchased products. Knowledge acquisition: o Explicit Knowledge o Tacit Knowledge Knowledge Codify: o User manuals o Maintenance Manuals from LRU to component level Technology Transfer: o Theoretic Training o On the Job Training 2

3 V/UHF Communications Equipment RT-651/N V Multic. P.. Tray - P-2090 MT 1138/P - MT CP-9000/N V 3

4 Modules and boards A.T.E. and T.P.. 4

5 KNOWLEDGE ACQUIITION AND TRANFER CLIENT EXPLICIT KNOWLEDGE: ystems documentation Design documents for modules and boards Production & Test documents TACIT KNOWLEDGE: Designers Knowledge Production Line Practice Experience Maintenance Practice Experience IGMA IGMA THEORETIC TRAINING Audio-Visual Aids ystem, modules and boards description HW & W Manuals TECHNOLOGY TRANFER Production, Testing & Troubleshooting Practical imulation of use cases and faults ATE for system, modules and boards THIRD PARTIE 5

6 OUTPUT: KNOWLEDGE CODIFY UER MANUAL KNOWLEDGE CODIFY Equipment Detailed Description MAINTENACE MANUAL Troubleshooting cross index tables Removing and Installing Procedure Modules and Boards detailed description (chematic Analysis) Testing Procedures 6

7 TECHNOLOGY TRANFER Details Equipment igma Client Final Client Transfer ubject MH544: Ponte Radio operante nella gamma 4400 MHz 5000 MHz (Banda IV NATO). MT-321: Centrale di commutazione a supporto di reti di telecomunicazione militari. CD-115: Multiplex di commutazione a supporto di reti di telecomunicazione militari RT651/NV: Ricetrasmettitore della famiglia Airborne Transceiver, per la comunicazione nella gamma 30MHz 400MHz. CP9000, P-2090: Pannelli di controllo del Ricetrasmettitore RT651/NV MT-1138P: Alimentatori del Ricetrasmettitore RT651/NV CM-115E: Dispositivo della famiglia Cifranti di Linea, che può essere configurato per applicazioni vocali o di dati MH-513: Ponte Radio operante nella gamma 1350 MHz 2700 MHz (Banda III+ NATO). LBJ: Low band Jammer JU: Jamming ource Unit PAD: Power supply TU: Tranmitter Unit Panoramic Receiver ELEX COMM ELEX COMM ELEX COMM ELEX COMM ELETTRONICA ALGERIA OLANDA TURCHIA ABU DHABI EGITTO DANIMARCA ABU DHABI Training courses on testing and troubleshooting up to Third Level in english language for: Training on theory and practice in order to perform maintenance and troubleshooting of ELEX equipments Test and troubleshooting activity with Client engineers on all Units and Test Equipments up to third level Development of technical manuals for systems and modules up to component level starting from project documentation Production of course documentation 7

8 TECHNOLOGY TRANFER Details Equipment Cliente igma Cliente Finale Oggetto del Corso EWC: Electronic Warfare Center per: Generazione delle Librerie di contromisure sull aereo Analisi dei dati registrati durante la missione MP 115 Multi Protocol witch 5 Gbit/s CD 145 Ground dialing & switching center ELETTRONICA ABU DHABI Training course in english Production of technical manuals Training on EWC software and operating procedures Libraries generation Post Flight data analysis. ELEX COMM: FINLANDIA Training courses on testing and troubleshooting up to Third Level (as TURCHIA) Tools For Decision: MAAP Toolset di supporto alle decisioni per il calcolo del Total Life Cycle Cost e Total Ownership Cost di velivoli delle Forze Armate AERONAUTICA MILITARE AERONAUTICA MILITARE Training courses on TFD (Tools For Decision) tools. Technical support to AM for input data analysis, run results analysis and TOC/TLC costs evaluations of aircrafts for the various operating scenarios. 8

9 TECHNOLOGY TRANFER Details Equipment Cliente igma Cliente Finale Oggetto del Corso CM 109 IP Crypto system ELEX COMM GREECE Training courses on testing and troubleshooting up to Third Level in english language for: CM 110 IP Crypto system ELEX COMM PAIN MP series Radio bridges ELEX COMM DENMARK Training on theory and practice in order to perform maintenance and troubleshooting of ELEX equipments Test and troubleshooting activity with Client engineers on all Units and Test Equipments up to third level Development of technical manuals for systems and modules up to component level starting from project documentation Production of course documentation 9