Operating Effectively Through Disaster Get Tech Ready HandsOn Tech New York City

Size: px

Start display at page:

Download "Operating Effectively Through Disaster Get Tech Ready HandsOn Tech New York City"

Frederica Charles
8 years ago
Views:

1 Operating Effectively Through Disaster Get Tech Ready HandsOn Tech New York City

2 HandsOn Tech at New York Cares

3 Get Tech Ready: Prepare for Disaster Why is it important to prepare? Where to begin? New York Cares as case study What happened before, during and after the storm to prepare and protect: Website Database Backups Phones From Disaster to Innovation and Recovery

4 Why Prepare? Prepared organizations function better through both disaster and daily disruptions

5 Meeting Community Needs

6 Where to start? Ask what if... Who usually makes governance decisions for your organization? Determine what is essential to function based on your organizational mission

7 Website- Long & Short Term Essential- Because it is the primary means of communication with our volunteers. Newyorkcares.org is ran through a hosted enviornment- since The entire configuration can be moved & copied. Other service providers- GoDaddy.com, Dotster, & MyDomain.com

org is ran through a hosted enviornment- since 2010.

8 Database- Long & Short Term EssentialSingle source of volunteers and sign-up s. Essential for operations = in the cloud. Important data for the website is available in SalesForce. Sign up's and essential information for our volunteers.

9 File Server- Long Term Essential, Short Term Nonessential Moving important documents to an offsite location. Important documents were moved to Salesforce Quick transition to Google Docs.

10 Back Ups- Essential- Consider the entire city is a failure. Back up everything on a daily basis "Shadow Copy" Servers could have been back up in a matter of days

11 Telephones: What Did New York Cares Do? Before: Set up voic s appropriately Know how to check your Voic remotely Print out a list of your coworkers cell phone and home numbers

how to check your Voicemail remotely Print

12 Telephones: What Did New York Cares Do? During: Rerouting calls- this can be hard to do if the local switch is also down We utilized Google voice to forward incoming calls to our main line to a separate number

13 Telephones: Best Practices and Tips The on call-emergency phone did not utilize google voice Moving phones to a cloud based system why this is more manageable for smaller nonprofits Ability to give voice traffic highest priority Set up a hosted VOIP from the beginning Shortel Nextiva Ring Central Google Voice

manageable for smaller nonprofits Ability to give voice traffic highest

14 How to Prepare Apply for Google for Nonprofits account free domain names easy migration of s Prepare with onsite server Prepare with offsite server Enable LogMeIn Regularly backup s

of emails Prepare with onsite email server Prepare

15 Google for Nonprofits!

16 How to Prepare Apply for Google for Nonprofits account free domain names easy migration of s Prepare with onsite server change destination of s Prepare with offsite server Enable LogMeIn Regularly backup s

with onsite email server change destination of emails

17 How to Prepare Apply for Google for Nonprofits account free domain names easy migration of s Prepare with onsite server change destination of s Prepare with offsite server no migration necessary Enable LogMeIn Regularly backup s

email server change destination of emails Prepare with offsite

18 How to Prepare Apply for Google for Nonprofits account free domain names easy migration of s Prepare with onsite server change destination of s Prepare with offsite server no migration necessary Enable LogMeIn access your work computer from anywhere Regularly backup s

destination of emails Prepare with offsite email server no migration

19 LogMeIn

20 How to Prepare Apply for Google for Nonprofits account free domain names easy migration of s Prepare with onsite server change destination of s Prepare with offsite server no migration necessary Enable LogMeIn access your work computer from anywhere Regularly backup s backups should be in 3 places

emails Prepare with offsite email server no migration necessary Enable LogMeIn

21 During a Disaster Account for Everyone add new users Effective communication What did New York Cares do?

22 During a Disaster Account for Everyone add new users Effective communication when no office is available What did New York Cares do?

23 During a Disaster Account for Everyone add new users Effective communication when no office is available What did New York Cares do? We were able to communicate a day after Sandy Allowed us to provide volunteers

24 After a Disaster Switch to on site server Let staff know that switch is being made Enable LogMeIn What did New York Cares do?

25 After a Disaster Switch to on site server Let staff know that switch is being made Enable LogMeIn staff may have transportation issues staff can work remotely while accessing work computer What did New York Cares do?

26 After a Disaster Switch to on site server Let staff know that switch is being made Enable LogMeIn staff may have transportation issues staff can work remotely while accessing work computer What did New York Cares do? began to receive s a week enabled Logmein for remote staff

27 Lesson Learned: Preparation Paid Off! Data was protected Website remained up Employees could work safely and efficiently from home Volunteers could sign up Many Hurricane Sandy victims received the time sensitive help they needed because we prepared Communication with organizational decision makers enabled policy changes to capture new volunteers Orientation webinars created a new point of entry for potential volunteers to learn more about us and of course how we could improve our preparations!

9 Questions To Ask Before Changing Your Business Phone System

9 Questions To Ask Before Changing Your Business Phone System You ve got a business that operates in multiple locations and you ve heard there s a new phone technology that has taken quantum leaps forward