About OPITZ CONSULTING

Size: px
Start display at page:

Download "About OPITZ CONSULTING"

Transcription

1

2 ADF Spotlight ACM Implementation Best Practices Andrejus Baranovskis CEO & Architect Oracle ACE Director Red Samurai Consulting Danilo Schmiedel Solution Architect Oracle ACE Director OPITZ CONSULTING Deutschland GmbH OPITZ CONSULTING GmbH 2015 Slide 2

3 About OPITZ CONSULTING Oracle Platinum Partner, founded in 1990, located in Germany and Poland Business IT Alignment, BPM, SOA and system integration, Application development, IT Infrastructure Management 2 Oracle ACE Directors and 2 Oracle ACEs Recognized as one of the leading Oracle Fusion Middleware Partners Specialized in SOA, BPM, ADF & Application Grid, Exadata, Business Intelligence Foundation, Oracle Database, Oracle Enterprise Linux, Real Application Cluster, Oracle VM, Data Warehousing, DB11g Performance Tuning : Oracle BPM Partner Community Award 2010: Oracle Fusion Middleware Award : Oracle EMEA SOA Community Award OPITZ CONSULTING GmbH 2015 Slide 3

4 About Red Samurai Consulting ADF, SOA, BPM, WebCenter and UCM Small Team of Experts, Focused on Technical Quality Results Customers Global Corporations, Medium and Small Business Oracle Technical Blog 8 Years (~700 posts) Oracle Fusion Middleware Innovation Award 2010 SOA Partner Community Award for Outstanding Contribution Across the World Enterprise 2.0 Blazer: Enterprise 2.0 Leader Award OPITZ CONSULTING GmbH 2015 Slide 4

5 Health Insurance with Oracle ACM Project Example (1) COMPANY OVERVIEW Specialists in Health Insurance since 1992, member of Munich Health CHALLENGES/OPPORTUNITIES BPM processes are not flexible enough Modern Health Insurance requires agile integration ACM is a great candidate to close the gap SOLUTION Invoice Processing, Enrolment Process, Claim Handling Integration with Oracle Mobile Suite Dynamic ADF UI with ACM Rule Engine ACM Rules Development with Process Composer Oracle BPM Workspace Usage RESULTS Guided Navigation: reduced training of unskilled employees Event-driven: easily adaptable system and flexible claim management possibilities Predictive Working: Provided suggestions in order to find the best decision Increased customer satisfaction due to higher process transparency and shorter processing times OPITZ CONSULTING GmbH 2015 Slide 5

6 Claim Management with Oracle ACM Project Example (2) COMPANY OVERVIEW Global insurance software solutions provider Used by over 60 insurance companies representing more than 100,000 daily users across 40 countries CHALLENGES/OPPORTUNITIES Trade-off between rigid und flexible processes Reduction of process costs and higher information quality Transparency as to where a claim is now and what is the next step Efficient Case Handling with One Click Access to any needed function SOLUTION Design & implementation of an ACM approach Oracle BPM Suite 12c; Human Tasks; Oracle ADF; Oracle Database Using ACM & BPM to handle claim activities Rule based decisions and execution RESULTS Build to change: Define and change which activities are available in the different phases of a claim case Business user empowerment both at design time and runtime Easy upgrade through controlled customizations and extensions Process automation Management visibility: Business decisions based on measurable facts OPITZ CONSULTING GmbH 2015 Slide 6

7 Claim Management (simplified & structured) OPITZ CONSULTING GmbH 2015 Slide 7

8 Reality Check Daily challenges knowledge workers face Empowering knowledge Workers, Palmer, Swenson, Carlsen OPITZ CONSULTING GmbH 2015 Slide 8

9 Work patterns of knowledge workers Percent of the day spent in different modes Empowering knowledge Workers, Palmer, Swenson, Carlsen OPITZ CONSULTING GmbH 2015 Slide 9

10 Claims Management is context-based with many exceptions Claim Initialization Claim Assessment Claim Handling Claim Regulation Exception for Customer X Exception for physical injury Exception for financial damage Exception for claim below X $ Exception for natural disaster Exception for fraud suspicion Exception for long term customers with no claim history Gartner OPITZ CONSULTING GmbH 2015 Slide 10

11 More Exceptions Claim Initialization Claim Assessment Claim Handling Claim Regulation Related contract not found Information is missing, (not filled out) Pictures of very bad quality, request new ones Assessor not available letter returned due to unknown sender Responsiblities not automatically assignable Requested docs incomplete Expert s report fragmentary Estimate of costs not reproducable Gartner OPITZ CONSULTING GmbH 2015 Slide 11

12 Is the exception the rule? Claim Initialization Claim Assessment Claim Handling Claim Regulation Gartner OPITZ CONSULTING GmbH 2015 Slide 12

13 More exceptions than default paths Claim Initialization Claim Assessment Claim Handling Claim Regulation Gartner OPITZ CONSULTING GmbH 2015 Slide 13

14 Ad-Hoc, Unstructured and Unpredictable What does that mean? Healthcare events 627 patients 376 different activities Source: W. van der Aalst et al., Process Mining Manifesto: Toward Real Business Intelligence OPITZ CONSULTING GmbH 2015 Slide 14

15 Unstructured Characteristics A process or subprocess with: Activities may be executed more than once Some activities are mandatory, some are optional There are manual and automated activities Activities from different phases can relate to each other Going back to preciding activities or phases is possible During runtime there may be need for ad hoc activities, e.g. when a colleague has to be involved Activities are executed by diferent roles: A security concept controls, if an activity can be executed. For better scaling, work has to be distributed OPITZ CONSULTING GmbH 2015 Slide 15

16 What is missing (sometimes)? Or: What do we expect from an ACM solution? More flexibility Suggestions and continuous decision improvement what is the next best action? Situation-Driven work Doing by Design Design by Doing! Integration of different systems Guidance - faster enablement of new colleagues OPITZ CONSULTING GmbH 2015 Slide 16

17 Anatomy of an ACM Solution (Example) OPITZ CONSULTING GmbH 2015 Slide 17

18 Case Management UI Example (expanded) OPITZ CONSULTING GmbH 2015 Slide 18

19 Case UI Navigation and Search OPITZ CONSULTING GmbH 2015 Slide 19

20 Case UI - Documents OPITZ CONSULTING GmbH 2015 Slide 20

21 Case UI Data Details about the claim and it s related entities OPITZ CONSULTING GmbH 2015 Slide 21

22 Case UI Milestones & History Where I am? OPITZ CONSULTING GmbH 2015 Slide 22

23 Case UI Activities What can I do next? OPITZ CONSULTING GmbH 2015 Slide 23

24 Case Management Solution Components Knowledge Area Central entity Related entity (1) Audittrail / Analytics Suggest Next Step Navigation Related Docs Related entity (2) Related entity (3) Quick Overview History DMS Task Engine Case / Process Engine System Integration OPITZ CONSULTING GmbH 2015 Slide 24

25 Case Management in Oracle BPM Claim OPITZ CONSULTING GmbH 2015 Slide 25

26 Case Requirements / Getting Started (before you start coding in JDev) OPITZ CONSULTING GmbH 2015 Slide 26

27 How to collect & document case requirements? Key Aspects of a case: Milestones (Checkpoints in the progress) Outcomes Case Activities (Represent specific work) Execution semantics (manual, automatic, required, repeatable, ) Case Rules Data & Documents User Events (e.g. Document received) Stakeholders Permissions We usesd: Mindmaps Whiteboards + Visio Word / Excel UI first + Case Management Model and Notation (CMMN) OPITZ CONSULTING GmbH 2015 Slide 27

28 Case Requirements Whiteboard OPITZ CONSULTING GmbH 2015 Slide 28

29 Case Requirements Specification Sheet OPITZ CONSULTING GmbH 2015 Slide 29

30 Case Requirements CMMN Defined by the OMG as a new standard for Case Modeling Released in May 2014 Is a notation for modeling and graphically expressing a case Is an interchange format for exchanging Case Models among different tools Vendors like Oracle, IBM, SAP, Kofax, Cordys and Tibco have contributed to this standard Download our CMMN / ACM Poster from OPITZ CONSULTING GmbH 2015 Slide 30

31 UI-First Approach with CMMN Situation after starting a case: What has been completed? OPITZ CONSULTING GmbH 2015 Slide 31

32 Case Implementation OPITZ CONSULTING GmbH 2015 Slide 32

33 Design Time Oracle Case Management OPITZ CONSULTING GmbH 2015 Slide 33

34 Demo: Case Implementation OPITZ CONSULTING GmbH 2015 Slide 34

35 Design Time Case Rules OPITZ CONSULTING GmbH 2015 Slide 35

36 Design Time Case Form OPITZ CONSULTING GmbH 2015 Slide 36

37 Design Time Activity Form OPITZ CONSULTING GmbH 2015 Slide 37

38 Design Time Human Task Form OPITZ CONSULTING GmbH 2015 Slide 38

39 Human Task Form Frame Busting Use never, default differentdomain doesn t work in BPM Workspace OPITZ CONSULTING GmbH 2015 Slide 39

40 ADF Library Reuse ADF Shared Library usage is recommended OPITZ CONSULTING GmbH 2015 Slide 40

41 ADF Security No Web Authentication is recommended OPITZ CONSULTING GmbH 2015 Slide 41

42 Existing ADF Form Integration OPITZ CONSULTING GmbH 2015 Slide 42

43 Simplified ADF Form Integration OPITZ CONSULTING GmbH 2015 Slide 43

44 MDS for ADF Customization OPITZ CONSULTING GmbH 2015 Slide 44

45 MDS for ADF Customization OPITZ CONSULTING GmbH 2015 Slide 45

46 A few more recommendations Avoid to put all the case data into the case (just take the data attributes which are needed to control the flow) Use BPMN activities as a wrapper (to call services, to call human tasks) Use Java Custom Case Activity for prototyping Structure your rules (Maintenance!) One Decision Table per: Case Lifecycle Event Rules, Case Milestone Event Rules, Case Activity Event Rules, User Defined Event Rules, Case Data Event Rule, Case Document Event Rule One ruleset per CMMN-Stage Use the identificationkey attribute for mapping business related identifiers to case instance OPITZ CONSULTING GmbH 2015 Slide 46

47 Download: OPITZ CONSULTING GmbH 2015 Slide 47

48 Questions? OPITZ CONSULTING GmbH 2015 Slide 48

49 Contact Andrejus Baranovskis CEO & Archtitect Oracle ACE Director Red Samurai Consulting Phone: Mail: Blog: Danilo Schmiedel Solution Architect OPITZ CONSULTING Deutschland GmbH Kirchstr. 6, Gummersbach, Germany Phone: Mail: Blog: OPITZ CONSULTING GmbH 2015 Slide 49

50 Nächste Session am ADF Spotlight - Architektur & Oracle ADF Community Service-Enabled Application Modules (SDO, Service-Integration, EDN) Markus Lohn (esentri) +++ Weitere Informationen, Termine & Unterlagen zu dieser und vergangenen ADF Spotlight Sessions finden Sie auf den deutschen OTN ADF Community Seiten. +++

Oracle Mobile Suite and Oracle Adaptive Case Management

Oracle Mobile Suite and Oracle Adaptive Case Management Oracle Mobile Suite & Oracle Adaptive Case Management A Strong Combination to Empower People Andrejus Baranovskis CEO & Architect Oracle ACE Director Red Samurai Consulting Danilo Schmiedel Solution Architect

More information

Adaptive Case Management

Adaptive Case Management (ACM) You are the process Dynamic BPM with Danilo Schmiedel & Torsten Winterberg OPITZ CONSULTING Deutschland GmbH BPM in Practice, October 2013 Seite 1 The Team: Masons-of-SOA Bernd Trops (Talend): bernd.trops@talend.com

More information

Whitepaper. New Case Management Functionalities in Oracle BPM Suite 11.1.1.7

Whitepaper. New Case Management Functionalities in Oracle BPM Suite 11.1.1.7 Whitepaper New Case Management Functionalities in Oracle BPM Suite 11.1.1.7 New Case Management Functionalities in Oracle BPM Suite 11.1.1.7 Autor: Danilo Schmiedel Have any questions about this topic?

More information

Adaptive Case Management

Adaptive Case Management (ACM) You are the process Dynamic BPM with Torsten Winterberg OPITZ CONSULTING Deutschland GmbH MID Insight, November 2013 Seite 1 Seite 2 1 - Introduction Seite 4 IT support for knowledge workers is a

More information

Ken Bond Vice President Investor Relations

Ken Bond Vice President Investor Relations 1 Ken Bond Vice President Investor Relations 2 Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's future plans, intentions and prospects are "forward-looking

More information

G-Cloud Framework. Service Definition. Oracle Fusion Middleware Design and Implementation

G-Cloud Framework. Service Definition. Oracle Fusion Middleware Design and Implementation Fusion Middleware G-Cloud Framework Service Definition Oracle Fusion Middleware Design and Implementation Prepared for: G-Cloud Document: Fusion Middleware Version: 0.1 Issue Date: 06/09/2013 1 OVERVIEW

More information

End-To-End Invoice Processing Automation at Land O Lakes. Session #705. Natalie Hawley, Applications Developer

End-To-End Invoice Processing Automation at Land O Lakes. Session #705. Natalie Hawley, Applications Developer End-To-End Invoice Processing Automation at Land O Lakes Session #705 Natalie Hawley, Applications Developer Agenda 1) Opportunities for Improvement 2) Automation Options 3) Oracle s End-to-End Solution

More information

Define and manage the business rules that will drive eligibility assessments across human services programs

Define and manage the business rules that will drive eligibility assessments across human services programs Table 1 HSE Platform Services and Capabilities (Components) Identity Management Consent Management Portal Enterprise Information Exchange Master Data Management Ensure individuals are identified across

More information

<Insert Picture Here> Cloud Computing Inside Out

<Insert Picture Here> Cloud Computing Inside Out Cloud Computing Inside Out Gintautas Fokas Principal Sales Consultant Agenda Short Intro to Oracle Corporation Cloud Computing in Lithuania The Market view of Cloud Computing Cloud

More information

Data Centric BPM and the Emerging Case Management Standard: A Short Survey

Data Centric BPM and the Emerging Case Management Standard: A Short Survey IBM Research Data Centric BPM and the Emerging Case Management Standard: A Short Survey Mike Marin IBM Software Group Richard Hull, Roman Vaculin IBM T.J. Watson Research Center 3 September 2012 2012 IBM

More information

ORACLE WEBCENTER PORTAL

ORACLE WEBCENTER PORTAL ORACLE WEBCENTER PORTAL A MODERN ENTERPRISE PORTAL WITH INTUITIVE TOOLS FOR COMPOSING CONTENT-RICH SELF- SERVICE PORTALS WITH INTEGRATED SOCIAL AND COLLABORATION SERVICES KEY FEATURES Enterprise-Grade

More information

Data Virtualization Usage Patterns for Business Intelligence/ Data Warehouse Architectures

Data Virtualization Usage Patterns for Business Intelligence/ Data Warehouse Architectures DATA VIRTUALIZATION Whitepaper Data Virtualization Usage Patterns for / Data Warehouse Architectures www.denodo.com Incidences Address Customer Name Inc_ID Specific_Field Time New Jersey Chevron Corporation

More information

An Introduction to Decision Management. James Taylor CEO

An Introduction to Decision Management. James Taylor CEO An Introduction to Decision Management James Taylor CEO 2014 Decision Management Solutions Your Presenters James Taylor I m a passionate believer in the power of Decision Management to deliver simpler,

More information

COMBINING PROCESS MODELLING AND CASE MODELLING

COMBINING PROCESS MODELLING AND CASE MODELLING Page 1 COMBINING PROCESS MODELLING AND CASE MODELLING Knut Hinkelmann and Arianna Pierfranceschi FHNW University of Applied Sciences and Arts Northwestern Switzerland, School of Business Riggenbachstrasse

More information

PaaS4SaaS: Extending ERP & HCM Cloud. Debra Lilley

PaaS4SaaS: Extending ERP & HCM Cloud. Debra Lilley PaaS4SaaS: Extending ERP & HCM Cloud Debra Lilley Debra Lilley VP Certus Cloud Services Oracle ACE Director, OCP & Oracle Masters Fusion Applications UX advocate Director and Past President UKOUG Oracle

More information

Position Description

Position Description Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To

More information

Oracle WebCenter and BPM Strategy and Vision

Oracle WebCenter and BPM Strategy and Vision Oracle WebCenter and BPM Strategy and Vision Kulvinder Hari EMEA FUSION MIDDLEWARE PRODUCT MANAGEMENT 14th October 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement

More information

Oracle Fusion Middleware User s Guide for Oracle Insurance Claim Management Process Accelerator 11gRelease 1 (11.1.1.7.1)

Oracle Fusion Middleware User s Guide for Oracle Insurance Claim Management Process Accelerator 11gRelease 1 (11.1.1.7.1) Oracle Fusion Middleware User s Guide for Oracle Insurance Claim Management Process Accelerator 11gRelease 1 (11.1.1.7.1) January 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved.

More information

Groot, Groter, Groots(t)

Groot, Groter, Groots(t) Groot, Groter, Groots(t) Evelyn Gerritsen FMW Sales Consultant Oasis of the Seas Oracle Fusion Middleware Applications Middleware Database Infrastructure & Management Oracle Fusion

More information

10g versions followed on separate paths due to different approaches, but mainly due to differences in technology that were known to be huge.

10g versions followed on separate paths due to different approaches, but mainly due to differences in technology that were known to be huge. Oracle BPM 11g Platform Analysis May 2010 I was privileged to be invited to participate in "EMEA BPM 11g beta bootcamp" in April 2010, where I had close contact with the latest release of Oracle BPM 11g.

More information

Oracle Fusion Middleware User s Guide for Oracle Insurance Claim Management Process Accelerator 11gRelease 1 (11.1.1.7.2)

Oracle Fusion Middleware User s Guide for Oracle Insurance Claim Management Process Accelerator 11gRelease 1 (11.1.1.7.2) Oracle Fusion Middleware User s Guide for Oracle Insurance Claim Management Process Accelerator 11gRelease 1 (11.1.1.7.2) June 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Disclaimer

More information

Complete Unstructured Information Management Validated Solutions for Scalable and Secure Content Management

Complete Unstructured Information Management Validated Solutions for Scalable and Secure Content Management Complete Unstructured Information Management Validated Solutions for Scalable and Secure Content Management Brandon Lackey, WebCenter Business Development Information Management Why Unstructured Data (Content)

More information

Certus Solutions. Our Journey Using PaaS to Extend Oracle Cloud Applications

Certus Solutions. Our Journey Using PaaS to Extend Oracle Cloud Applications Certus Solutions Our Journey Using PaaS to Extend Oracle Cloud Applications Debra Lilley, ACE Director UKOUG, Certus Solutions Certus Solutions are committed to Oracle Cloud Applications (Fusion), but

More information

Business Agility Now! Putting You on a Path to Working Smarter. October, 2009. Jorge SOAres IT Architect IBM SWG. jorgesoares@pt.ibm.

Business Agility Now! Putting You on a Path to Working Smarter. October, 2009. Jorge SOAres IT Architect IBM SWG. jorgesoares@pt.ibm. Business Agility Now! Putting You on a Path to Working Smarter October, 2009 Jorge SOAres IT Architect IBM SWG jorgesoares@pt.ibm.com Discover, Interact, Optimize We are living in a new landscape Smarter

More information

9044 - Enhance Performance Management Reporting

9044 - Enhance Performance Management Reporting September 9 11, 2013 9044 - Enhance Performance Management Reporting Anaheim, California and Analysis Leveraging SAP BI Tools Sean Johnson SAP Agenda Overview of Enterprise Performance Management Value

More information

IBM Software Enabling business agility through real-time process visibility

IBM Software Enabling business agility through real-time process visibility IBM Software Enabling business agility through real-time process visibility IBM Business Monitor 2 Enabling business agility through real-time process visibility Highlights Understand the big picture of

More information

BONITA, The Open Source BPM Solution

BONITA, The Open Source BPM Solution BONITA, The Open Source BPM Solution «BPM, The Future is Now!»! Miguel Valdes Faura Bull R&D, BPM Manager Agenda Why BPM Matters? BPM Market Review Bonita in simple words Architecture Products and Components

More information

SOA and SaaS - new challenges

SOA and SaaS - new challenges SOA and SaaS - new challenges Andre Grübel Business Technology Capgemini Loeffelstrasse 44-46 70597 Stuttgart andre.gruebel@capgemini.com Abstract: SOA is moving towards Software as a Service (SaaS), which

More information

1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. 1 Copyright 2011, Oracle and/or its affiliates. All rights ORACLE PRODUCT LOGO Session ID: 17202 Oracle Fusion Applications - Technology Essentials Overview Nadia Bendjedou Senior Director Product Strategy,

More information

Oracle Spatial 11g Specialization and Certification Albert Godfrind. 1 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Oracle Spatial 11g Specialization and Certification Albert Godfrind. 1 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle Spatial 11g Specialization and Certification Albert Godfrind 1 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Agenda Specialization vs Certification Benefits of Specialization

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment

More information

Business Intelligence and Service Oriented Architectures. An Oracle White Paper May 2007

Business Intelligence and Service Oriented Architectures. An Oracle White Paper May 2007 Business Intelligence and Service Oriented Architectures An Oracle White Paper May 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes

More information

Manageability with BPM

Manageability with BPM Manageability with BPM Presenter Names: Thierry Hendrickx / Chris den Hoedt 2008 IBM Corporation Agenda What is BPM Managing Internal controls with BPM IBM s Vision to BPM 1 Government leaders know what

More information

End-To-End Invoice Processing Automation at Land O Lakes NATALIE HAWLEY LAND O LAKES

End-To-End Invoice Processing Automation at Land O Lakes NATALIE HAWLEY LAND O LAKES End-To-End Invoice Processing Automation at Land O Lakes NATALIE HAWLEY LAND O LAKES i Fishbowl Solutions Notice The information contained in this document represents the current view of Fishbowl Solutions,

More information

Business Driven Process Optimization

Business Driven Process Optimization An Oracle Solution Brief October 2013 Business Driven Process Optimization Introduction... 3 Improving Business Processes... 3 Being Business Driven... 3 Business-driven process design with Oracle BPM

More information

Enterprise IT Architectures BPM (Business Process Management)

Enterprise IT Architectures BPM (Business Process Management) Dr. Hans-Peter Hoidn Executive Architect, IBM Distinguished IT Architect (Opengroup) Enterprise IT Architectures BPM (Business Process Management) Introduction 2 Agenda of this Part Business Process Management

More information

Advanced Case Management. Chris den Hoedt

Advanced Case Management. Chris den Hoedt Advanced Case Management Chris den Hoedt New market demands for achieving outcomes require new approaches...like advanced case management Increased costs and risks from unpredictable processes Higher

More information

A FIRST LOOK AT ORACLE BPM SUITE 11G

A FIRST LOOK AT ORACLE BPM SUITE 11G Bruce Silver Associates Industry Trend Reports Independent Expertise in BPM June 2010 A FIRST LOOK AT ORACLE BPM SUITE 11G BPM Without Barriers As the BPM market has matured, it s time to declare the era

More information

What Business and Process Analysts Need to Know About BPM Suites

What Business and Process Analysts Need to Know About BPM Suites What Business and Process Analysts Need to Know About BPM Suites Bruce Silver Principal, Bruce Silver Associates and BPMS Watch 1 Agenda What is a BPMS? Specifying BPM requirements What BA s need to understand

More information

<Insert Picture Here>

<Insert Picture Here> The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment

More information

1st Int. Workshop on ACM 2012. Analysis and Documentation of knowledge-intensive Processes

1st Int. Workshop on ACM 2012. Analysis and Documentation of knowledge-intensive Processes 1st Int. Workshop on ACM 2012 Analysis and Documentation of knowledge-intensive Processes Dr. Gregor Scheithauer Senior Consultant Sven Hellmann Solution Manager Tallin, 03.09.2012 OPITZ CONSULTING GmbH

More information

Amplify Service Integration Developer Productivity with Oracle SOA Suite 12c

Amplify Service Integration Developer Productivity with Oracle SOA Suite 12c Amplify Service Integration Developer Productivity with Oracle SOA Suite 12c CON7598 Rajesh Kalra, Sr. Principal Product Manager Robert Wunderlich, Sr. Principal Product Manager Service Integration Product

More information

BPM ORACLE BPM: AN OVERVIEW. By: Chris Ostrowski. Oracle BPM: An Overview i. Copyright 2014 Avout www.avout.com. Copyright 2014 Avout www.avout.

BPM ORACLE BPM: AN OVERVIEW. By: Chris Ostrowski. Oracle BPM: An Overview i. Copyright 2014 Avout www.avout.com. Copyright 2014 Avout www.avout. BPM ORACLE BPM: AN OVERVIEW By: Chris Ostrowski Oracle BPM: An Overview i Table of Contents OVERVIEW... 1 ABOUT BPM... 1 THE ORACLE BPM METHOD... 2 Who Participates in this Process?... 2 The Roles of the

More information

Closed-Loop Ordermanagement

Closed-Loop Ordermanagement Closed-Loop Order Management Integration Architecture for Salesforce and SAP Markus Grünewald, Solution Architect Torsten Winterberg, Business Development & Innovation OPITZ CONSULTING Deutschland GmbH

More information

Plán školení ČESKÁ REPUBLIKA. Prosinec 2013 Červen 2014

Plán školení ČESKÁ REPUBLIKA. Prosinec 2013 Červen 2014 Plán školení Prosinec 2013 Červen 2014 ČESKÁ REPUBLIKA ORACLE Czech Republic V Parku 2308/8 148 00 Prague Tel. +420 221 438 459 education_cz@oracle.com Plán školení: Prosinec 2013 Červen 2014 Oracle Database

More information

Flexible business processes using jbpm5. Kris Verlaenen jbpm5 Lead Engineer

Flexible business processes using jbpm5. Kris Verlaenen jbpm5 Lead Engineer Flexible business processes using jbpm5 Kris Verlaenen jbpm5 Lead Engineer Key Characteristics of BPM A business process is a process that describes the order in which a series of steps need to be executed,

More information

IBM Cognos Performance Management Solutions for Oracle

IBM Cognos Performance Management Solutions for Oracle IBM Cognos Performance Management Solutions for Oracle Gain more value from your Oracle technology investments Highlights Deliver the power of predictive analytics across the organization Address diverse

More information

FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications

FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications Keith Swenson VP R&D, Chief Architect Fujitsu America, Inc. May 30, 2013 We are a software company

More information

Rapid Development of Smart and Self-Adaptive Cloud, Mobile & IoT Applications - Accelerating the Last Mile of Cloud Computing

Rapid Development of Smart and Self-Adaptive Cloud, Mobile & IoT Applications - Accelerating the Last Mile of Cloud Computing Rapid Development of Smart and Self-Adaptive Cloud, Mobile & IoT Applications - Accelerating the Last Mile of Cloud Computing Jesse Shiah CEO and Co-founder Jesse.shiah@agilepoint.com 2013 AgilePoint,

More information

Building flexible, easy to change and rock-solid applications with BRFplus decision services. Carsten Ziegler, James Taylor

Building flexible, easy to change and rock-solid applications with BRFplus decision services. Carsten Ziegler, James Taylor [ Building flexible, easy to change and rock-solid applications with BRFplus decision services Carsten Ziegler, James Taylor [ Learning Points Learn how the empowerment of business experts is built into

More information

Spring 2011 Conference Sandanski, May 13th 15th 2011 Oracle SOA Suite 11g Rapid service integration and process automation with a no-coding approach

Spring 2011 Conference Sandanski, May 13th 15th 2011 Oracle SOA Suite 11g Rapid service integration and process automation with a no-coding approach Spring 2011 Conference Sandanski, May 13th 15th 2011 Oracle SOA Suite 11g Rapid service integration and process automation with a no-coding approach George Moykin Senior Consultant, Middleware george.moykin@oracle.com

More information

Continue the Discussion: Ask questions at: www.bpmblueworks/forum. Learn More: To learn more about BPM BlueWorks, please visit: www.bpmblueworks.

Continue the Discussion: Ask questions at: www.bpmblueworks/forum. Learn More: To learn more about BPM BlueWorks, please visit: www.bpmblueworks. Learn More: To learn more about BPM BlueWorks, please visit: www.bpmblueworks.com Continue the Discussion: Ask questions at: www.bpmblueworks/forum Follow us on Twitter! http://twitter.com/bpmblueworks

More information

QAD Business Intelligence

QAD Business Intelligence QAD Business Intelligence QAD Business Intelligence (QAD BI) unifies data from multiple sources across the enterprise and provides a complete solution that enables key enterprise decision makers to access,

More information

OVERVIEW OF THE INDUSTRY STANDARDS

OVERVIEW OF THE INDUSTRY STANDARDS OVERVIEW OF THE INDUSTRY STANDARDS Table of Contents Background... 3 What is it we do Around Standard... 3 Why we do it... 3 How is it we do it... 4 Which areas do we develop Industry Standards... 4 1.

More information

<Insert Picture Here> Xen Virtualization with Oracle: Commitment, Integration, Mission-critical Virtualization

<Insert Picture Here> Xen Virtualization with Oracle: Commitment, Integration, Mission-critical Virtualization Xen Virtualization with Oracle: Commitment, Integration, Mission-critical Virtualization Christian Rothe, christian.rothe@oracle.com The following is intended to outline our general

More information

Oracle Middleware a felhőben

Oracle Middleware a felhőben Oracle Middleware a felhőben Petrohán Zsolt Vezető műszaki tanácsadó Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Corporate Presentation

Corporate Presentation Corporate Presentation Agenda About Clover Infotech Services : Industries : Alliances Comprehensive Service Offerings Capabilities across technologies CoE : Technology Solution Group Clover Academy Partial

More information

Oracle Exalytics Briefing

Oracle Exalytics Briefing Oracle Exalytics Briefing March 5, 2014 Dave Miller, Mythics Enterprise Architect Greg Mika, Mythics Enterprise Architect Agenda Introductions About Mythics Exalytics Overview Demonstration Scenario BI

More information

SAP BusinessObjects. Solutions for Large Enterprises & SME s

SAP BusinessObjects. Solutions for Large Enterprises & SME s SAP BusinessObjects Solutions for Large Enterprises & SME s Since 1993, we have been using our BI experience to ensure you buy the right licences at the lowest price, thus helping to deliver the best and

More information

Clouds on the Horizon: What s the Best Oracle Fusion Strategy for Those Still on Oracle 11i or R12.0?

Clouds on the Horizon: What s the Best Oracle Fusion Strategy for Those Still on Oracle 11i or R12.0? Clouds on the Horizon: What s the Best Oracle Fusion Strategy for Those Still on Oracle 11i or R12.0? Gustavo Gonzalez -Oracle ACE at IT Convergence Abstract The general availability of Oracle Fusion,

More information

Dynamic Processes & Basic Case Management in IBM Business Process Manager Version 8.5.5. Sunil Aggarwal Principal BPM Architect, Europe

Dynamic Processes & Basic Case Management in IBM Business Process Manager Version 8.5.5. Sunil Aggarwal Principal BPM Architect, Europe Dynamic Processes & Basic Case Management in IBM Business Process Manager Version 8.5.5 Sunil Aggarwal Principal BPM Architect, Europe Please Note IBM s statements regarding its plans, directions, and

More information

MASTER DATA GOVERNANCE DEFINITION PDF

MASTER DATA GOVERNANCE DEFINITION PDF MASTER DATA GOVERNANCE DEFINITION PDF ==> Download: MASTER DATA GOVERNANCE DEFINITION PDF MASTER DATA GOVERNANCE DEFINITION PDF - Are you searching for Master Data Governance Definition Books? Now, you

More information

Oracle Fusion Middleware User s Guide for Oracle Business Account Opening Preview 11gRelease 1 (11.1.1.7.2)

Oracle Fusion Middleware User s Guide for Oracle Business Account Opening Preview 11gRelease 1 (11.1.1.7.2) Oracle Fusion Middleware User s Guide for Oracle Business Account Opening Preview 11gRelease 1 (11.1.1.7.2) June 2014 Copyright 2013, 2014, Oracle and/or its affiliates. All rights reserved. Disclaimer

More information

<Insert Picture Here> Enterprise Cloud Computing: What, Why and How

<Insert Picture Here> Enterprise Cloud Computing: What, Why and How Enterprise Cloud Computing: What, Why and How Andrew Sutherland SVP, Middleware Business, EMEA he following is intended to outline our general product direction. It is intended for

More information

ORACLE DATA INTEGRATOR ENTERPRISE EDITION

ORACLE DATA INTEGRATOR ENTERPRISE EDITION ORACLE DATA INTEGRATOR ENTERPRISE EDITION ORACLE DATA INTEGRATOR ENTERPRISE EDITION KEY FEATURES Out-of-box integration with databases, ERPs, CRMs, B2B systems, flat files, XML data, LDAP, JDBC, ODBC Knowledge

More information

IT FUSION CONFERENCE. Build a Better Foundation for Business

IT FUSION CONFERENCE. Build a Better Foundation for Business IT FUSION CONFERENCE Build a Better Foundation for Business The Oracle Business Intelligence Foundation: Technology for Pervasive Intelligence Kyungtae kim Today s BI Track Agenda

More information

Making the Case for BPM: A Benefits Checklist

Making the Case for BPM: A Benefits Checklist : A Benefits Checklist Jim Rudden Business Process Management (BPM) has become a top priority for companies in 2006 and 2007. A recent survey of more than 1,400 CIOs revealed that the top business priority

More information

Differentiate with Specialization. Pablo Hanono Senior OPN Program Manager Oracle Worldwide Alliances & Channels September 2014

Differentiate with Specialization. Pablo Hanono Senior OPN Program Manager Oracle Worldwide Alliances & Channels September 2014 Differentiate with Specialization Pablo Hanono Senior OPN Program Manager Oracle Worldwide Alliances & Channels September 2014 Safe Harbor Statement The following is intended to outline our general product

More information

An Oracle White Paper February 2013. Schneider National Implements Next - Generation IT Infrastructure

An Oracle White Paper February 2013. Schneider National Implements Next - Generation IT Infrastructure An Oracle White Paper February 2013 Schneider National Implements Next - Generation IT Infrastructure Introduction Schneider National, Inc., a leading provider of truckload, logistics, and intermodal services,

More information

Enterprise Content Management Suite 11g

Enterprise Content Management Suite 11g Introducing Oracle Enterprise Content Management Suite 11g Roberto Nogueras g Senior Principal Instructor Oracle Ibérica Agenda Enterprise Content t Management (ECM)

More information

Introduction to Oracle Business Intelligence Standard Edition One. Mike Donohue Senior Manager, Product Management Oracle Business Intelligence

Introduction to Oracle Business Intelligence Standard Edition One. Mike Donohue Senior Manager, Product Management Oracle Business Intelligence Introduction to Oracle Business Intelligence Standard Edition One Mike Donohue Senior Manager, Product Management Oracle Business Intelligence The following is intended to outline our general product direction.

More information

- Was gibt es Neues? - Mobile Update

- Was gibt es Neues? - Mobile Update - Was gibt es Neues? - Mobile Update Volker Linz Systemberater, Oracle E-Mail: volker.linz@oracle.com +++ Bitte wählen Sie sich in die Telefonkonferenz entweder mit 0800/6648515 oder aus dem Mobilfunknetz

More information

<Insert Picture Here> Oracle bemutatkozás

<Insert Picture Here> Oracle bemutatkozás Oracle bemutatkozás Fekete Zoltán Oracle üzleti intelligencia és adattárház termékmenedzser Oracle Corporation 2007 Legnagyobb vállalati szoftver szállító 18 milliárd $ bevétel, FY07

More information

Oracle Fusion Middleware OASC Opening

Oracle Fusion Middleware OASC Opening Oracle Fusion Middleware OASC Opening Faris Al-Badri Manager Middleware Sales Consulting Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information

More information

SAP Solutions for Information Management Overview, Strategy, & Roadmap. Kristin McMahon May 2013

SAP Solutions for Information Management Overview, Strategy, & Roadmap. Kristin McMahon May 2013 SAP Solutions for Information Management Overview, Strategy, & Roadmap Kristin McMahon May 2013 Safe Harbor Statement The information in this presentation is confidential and proprietary to SAP and may

More information

Leveraging BPM Workflows for Accounts Payable Processing BRAD BUKACEK - TEAM LEAD FISHBOWL SOLUTIONS, INC.

Leveraging BPM Workflows for Accounts Payable Processing BRAD BUKACEK - TEAM LEAD FISHBOWL SOLUTIONS, INC. Leveraging BPM Workflows for Accounts Payable Processing BRAD BUKACEK - TEAM LEAD FISHBOWL SOLUTIONS, INC. i Fishbowl Solutions Notice The information contained in this document represents the current

More information

Business Process Management (BPM) Cloud, Mobile, and Patterns Market Shares, Size, Strategies and Forecasts 2014 to 2020: Radiant Insights, Inc

Business Process Management (BPM) Cloud, Mobile, and Patterns Market Shares, Size, Strategies and Forecasts 2014 to 2020: Radiant Insights, Inc Business Process Management (BPM) Cloud, Mobile, and Patterns Market Shares, Size, Strategies and Forecasts 2014 to 2020: Radiant Insights, Inc WinterGreen Research announces that it has published a new

More information

SUPPORTING KNOWLEDGE WORKERS: CASE MANANGEMENT MODEL AND NOTATION (CMMN)

SUPPORTING KNOWLEDGE WORKERS: CASE MANANGEMENT MODEL AND NOTATION (CMMN) INFORMATION SYSTEMS IN MANAGEMENT Information Systems in Management (2013) Vol. 2 (1) 3 11 SUPPORTING KNOWLEDGE WORKERS: CASE MANANGEMENT MODEL AND NOTATION (CMMN) AGNIESZKA GRUDZIŃSKA-KUNA Department

More information

How Can Agile Customers Benefit from Oracle Fusion Middleware Today?

How Can Agile Customers Benefit from Oracle Fusion Middleware Today? How Can Agile Customers Benefit from Oracle Fusion Middleware Today? Devendra Singh VP, Development, Agile PLM Gnani Palanikumar Product Management Director, Agile PLM Markus Zirn

More information

An Oracle White Paper January 2013. Business Driven Process Management

An Oracle White Paper January 2013. Business Driven Process Management An Oracle White Paper January 2013 Business Driven Process Management Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may

More information

Überblick Oracle Fusion Applications: Funktionen, Architektur und Implementierung

Überblick Oracle Fusion Applications: Funktionen, Architektur und Implementierung Überblick Oracle Fusion Applications: Funktionen, Architektur und Implementierung Carsten Ratzlaff Fusion Applications Sales Leader Berlin, 11. Oktober 2013 Agenda Überblick Fusion Applications Fusion

More information

Greater Continuity, Consistency, and Timeliness with Business Process Automation

Greater Continuity, Consistency, and Timeliness with Business Process Automation SAP Brief Extensions SAP Business Process Automation by Redwood Objectives Greater Continuity, Consistency, and Timeliness with Business Process Automation Streamline critical enterprise processes Streamline

More information

25-9-2015. SOA MADE SIMPLE Introduction to SOA, (Micro) Services and SOA Suite INTRODUCTION WHAT IS SOA DEFINITION AGENDA

25-9-2015. SOA MADE SIMPLE Introduction to SOA, (Micro) Services and SOA Suite INTRODUCTION WHAT IS SOA DEFINITION AGENDA 5-9-05 INTRODUCTION SOA MADE SIMPLE Introduction to SOA, (Micro) s and SOA Suite Nordic ACE Director Tour 05 Ronald van Luttikhuizen Managing partner @ eproseed NL September 05 About me Managing partner

More information

Service Oriented Data Management

Service Oriented Data Management Service Oriented Management Nabin Bilas Integration Architect Integration & SOA: Agenda Integration Overview 5 Reasons Why Is Critical to SOA Oracle Integration Solution Integration

More information

Oracle SOA Suite 11g: Essential Concepts Student Guide

Oracle SOA Suite 11g: Essential Concepts Student Guide Oracle SOA Suite 11g: Essential Concepts Student Guide D58786GC20 Edition 2.0 August 2011 D73588 Author Iris Li Technical Contributors and Reviewers Gary Barg Pete Daly Joe Greenwald David Mills David

More information

BPM and Rules Technical Update. Sunil Aggarwal, WebSphere BPM Leader UK&I

BPM and Rules Technical Update. Sunil Aggarwal, WebSphere BPM Leader UK&I BPM and Rules Technical Update Sunil Aggarwal, WebSphere BPM Leader UK&I 1 2 IBM BPM Overview 3 Change, complexity and uncertainty have become the new normal Escalating expectations require visibility

More information

Global Awards for Excellence in. Adaptive Case Management

Global Awards for Excellence in. Adaptive Case Management 2012 Global Awards for Excellence in Adaptive Case Management 1 Presented by Keith D Swenson VP of Research & Development, Fujitsu America Inc., USA Chairman, Workflow Management Coalition Founder, The

More information

Management. Oracle Fusion Middleware. 11 g Architecture and. Oracle Press ORACLE. Stephen Lee Gangadhar Konduri. Mc Grauu Hill.

Management. Oracle Fusion Middleware. 11 g Architecture and. Oracle Press ORACLE. Stephen Lee Gangadhar Konduri. Mc Grauu Hill. ORACLE Oracle Press Oracle Fusion Middleware 11 g Architecture and Management Reza Shafii Stephen Lee Gangadhar Konduri Mc Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan

More information

Vendor Technical Overview Briefing July 16, 2014 GARTNER PUBLIC SECTOR CONSULTING. GARTNER CONSULTING Engagement: 330007970

Vendor Technical Overview Briefing July 16, 2014 GARTNER PUBLIC SECTOR CONSULTING. GARTNER CONSULTING Engagement: 330007970 Medicaid Management Information System Design, Development, and Implementation, Medicaid Operations Services, and Integrated Contact Center System and Services Vendor Technical Overview Briefing July 16,

More information

Process Automation Overview Process Automation Overview

Process Automation Overview Process Automation Overview Process Automation Overview Process Automation Business Overview Presented By: Skype: dom.fernandez Dominic Fernandez Principal Consultant dscf@computants.org http://www.computants.org/ 1 http://www.computants.org/

More information

O R AC L E BPM SUITE 11G

O R AC L E BPM SUITE 11G Bruce Silver Associates Industry Trend Reports Independent Expertise in BPM February 2013 Business-Driven BPM BPMS Watch www.brsilver.com Bruce Silver 1216 New York Drive, Altadena CA 91001 USA Tel: +1

More information

Oracle WebCenter and BPM Strategy and Vision

Oracle WebCenter and BPM Strategy and Vision Oracle WebCenter and BPM Strategy and Vision Gangadhar Konduri Vice President, Product Management September 29, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement

More information

ORACLE Industries D85180 Oracle SBC Configuration and Administration 5 2.625,00 Applications D84502GC10 Oracle Commerce: Managing Your Site Using the Business Tools Rel 11 3 1.890,00 D79790GC10 Using Endeca

More information

Microsoft Dynamics Lifecycle Services

Microsoft Dynamics Lifecycle Services Define Develop Operate Microsoft Dynamics Lifecycle Services November, 2014 Lifecycle Services Microsoft Dynamics Lifecycle Services (LCS) is a Microsoft Azure-based collaboration portal that helps organizations

More information

Adaptive Case Management - Capabilities for Faster Decisions

Adaptive Case Management - Capabilities for Faster Decisions Adaptive Case Management - Capabilities for Faster Decisions Tayo Runsewe Chris Pinnell ECM Solutions IBM Canada ECM Client Solution Professional IBM Canada The beginning of wisdom is a definition of terms

More information

Personalized Business Intelligence

Personalized Business Intelligence Personalized Business Intelligence arcplanet, 2011-03-31 Claus Nagler Head of Business Intelligence Solutions & Services Bayer Business Services GmbH Agenda 1 2 3 4 Introduction Bayer Company Profile Personalized

More information

Building Out BPM/SOA Centers of Excellence Business Driven Process Improvement

Building Out BPM/SOA Centers of Excellence Business Driven Process Improvement Building Out BPM/SOA Centers of Excellence Business Driven Process Improvement Bill Swenton, Jr., PMP, CSM Senior Practice Director Oracle Consulting Thursday, October 2, 2014 10:45-11:30am Safe Harbor

More information

Intelligent Business Processes

Intelligent Business Processes Intelligent Business Processes Business Intelligence meets Business Process Management IBM IOD EMEA, Berlin, June 2009 Dr. Wolfgang Martin Analyst and ibond Partner The Data Analysis Gap Traditional BI

More information

Requirements Specifications for: The Management Action Record System (MARS) for the African Development Bank

Requirements Specifications for: The Management Action Record System (MARS) for the African Development Bank Annex 3 Requirements Specifications for: The Management Action Record System (MARS) for the African Development Bank The bidder is requested to identify and describe the levels of support (Full Support,

More information

BonitaSoft Corporate and Product Overview. www.bonitasoft.com Copyright BonitaSoft S.A.

BonitaSoft Corporate and Product Overview. www.bonitasoft.com Copyright BonitaSoft S.A. BonitaSoft Corporate and Product Overview 2 Agenda Introductions Corporate overview Product overview Q&A created by Bonitasoft Team thanks Jeremy and Ronak Francisco Kem Iti Saito saito@4linux.com.br 3

More information