Editor Customer Service Newsletter
|
|
- Abraham Spencer
- 8 years ago
- Views:
Transcription
1 The following document offers advice that might be useful to any organization thinking about implementing an incentive program. Editor Customer Service Newsletter Incentive Programs Compiled by: Kathy Friend, CHA Performance Consultant and Director, Marketing Information Choice Hotels International This document was prepared for Property Systems, Choice Hotels International by Kathy Friend and is used to show how Choice Hotel operators can use an incentive program to their best advantage. She can be reached by at: Building your Revenue through technology, technique and strategy!
2 Table of Contents Why an Incentive Program?..3 Making the most of your program...4 Rules of the program.5 Various Incentive program ideas: Upselling Program.6 Outlet Business Boost 7 Exceeding Budgeted Revenues.8 RevPAR Increase..9 Return Reservations.10 Choice Hotels International 2 Version /08/00
3 Why an Incentive Program? If you re losing employees, you re losing customers! "On average, American companies lose half of their employees every four years, and half of their customers every five years. This suggests employee attrition may have a significant impact on customer loyalty. Frederick Reichheld, author of The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. KBS Research of Colorado Springs, Colorado, suggests an average cost for replacing a line level employee surpassed $5, in What is not included in this figure is loss of revenue due to unhappy customers. Finding exceptional staff is getting harder, why not go the extra mile to keep the great (and trained) team members you already have? Let s face it, the hospitality industry is not on the top of any career lists for high pay and short hours. And most of us are not in a position to match the wages and benefits of the bigger hotels and top resorts in our market place. So what can you do to provide a competitive package? How about initiating an incentive program starting with your front desk employees? Now, before you dismiss this idea, consider the following: COMMON PERCEPTIONS This is going to cost me money. This is going to take me too much time to track and administer. If we do this, we have to keep it forever. The owner won t let me spend any money. Why should we pay extra for the staff to do their job? How can do I decide what the award is? What about the other departments like housekeeping and maintenance? I have too much turnover it will be too hard to track. What if all the employees would like a different prize? How can I control guest service personnel from underselling rates or turning away business IF it interferes with their incentive goal? THE REALITY The suggested programs pay only for performance, thus being self-funding (or paying). Excel based tracking forms are included. Set start and end dates for each program. Remember that you only pay for incremental income so the program pays for itself and more. Everyone needs motivation and recognition in addition, some extra $$$ or type of award (merchandise/certificate/travel) along with the competition a contest generates is a bonus! Don t do it yourself; let your people have input on the type of award that would motivate them. You have to start somewhere. The front desk makes sense as an income-generating department. Start there, see how it goes, then try it in other departments! Again, each contest has specified start and end dates. Only those team members that stay throughout receive the benefit. In addition, incentives may help reduce turnover issues. Ask them to get them involved! Cash always works, but if the group comes up with something else.. try to make it work! Communication and training are the keys. Your guest service members need to be trained on how you expect them to handle specific scenarios. Choice Hotels International 3 Version /08/00
4 Making the most of your program On the following pages you will find sample stock incentive programs that you can easily use at your hotel. Here are helpful tips to get you started. Start by getting the involvement of your staff. Let them know what your goal is (raise average daily rates ADR or revenue per available room RevPAR book more returning guests, increase revenues of outlets, etc.), and that you are considering using an incentive program to accomplish that goal. Then ask what types of rewards would be suitable and enticing to them. Remember, employees who are made a part of the process in developing a program will be more enthusiastic and quicker to endorse the program. Every incentive program should have a specific goal. It is important to provide the staff with training and techniques to achieve that goal and helping them attain the reward. The incentive programs listed in this packet include training tips. Goals must be realistic and attainable. Incentive programs can be individual or team oriented. Try a variety of programs to reach your goals. Do not use incentives in lieu of fair and competitive wages and benefits. Consider different incentives. Our programs indicate different cash levels for awards, but you could easily substitute any of the following: Movie theater tickets Amusement park tickets Department store or mall gift certificates Restaurant gift certificates Toys, games, other small gifts Comp time (this one is always a winner!) Set beginning and end dates to meet the goal, usually one month or one quarter will work best. You can always extend or repeat a successful contest. Establish the rules of the program so there is no dispute or misinterpretation. A generic Incentive Program Rules form is provided on the next page. To drive excitement, host a party for the staff involved to kick off the incentive program. Post all incentive program information, and keep it updated daily or weekly. At the conclusion of the program, post the results. Give personal praise and recognition for a job well done. Finally, solicit program feedback from the staff for future use. This is to find out what they liked or disliked and what will help improve the program for the next time. Choice Hotels International 4 Version /08/00
5 Incentive Program Rules Rule #1 The program starts on and ends on. Rule #2 The following positions are eligible to participate in the program: Rule #3 To be eligible, you must be employed continuously from the start of to the end of the program. Rule #4 Any deceptive or dishonest practices will disqualify you from the program. Rule #5 If you are unsure of any aspect or rule of the program, please speak with the manager. In the event of any dispute, management's decision will be final. Rule #6 All rewards and incentives will be distributed on. Choice Hotels International 5 Version /08/00
6 Upselling Program Goal: Time Frame: Who: Method: To book more rooms at higher rates and to upsell existing reservations into more expensive rooms. Can be continual but typically tracked and posted on a monthly basis. Front Office staff with individual recognition. Determine a booking and upgrade bonus system (example below). As each staff member makes a new booking or upgrades within the system, they print a copy and place it in a folder with their name on it. The manager should review these weekly and keep a master tracking form. On a monthly basis (or quarterly), the manager posts the results. Upsell Bonus: $10.00 upsell to poolside $1.00 per night Upsell to mini-suite/specialty room $2.00 per night Upsell to suite $3.00 per night Upsell to Presidential/penthouse $5.00 per night Booking Bonus: Sell a reservation at under Rack Rate Sell a reservation at Rack Rate Sell a reservation at Poolside Rate Sell a reservation at Suite Fallback Rate Sell a reservation at Suite Rack Rate $0.50 per night $1.00 per night $2.00 per night $3.00 per night $5.00 per night Training Tips to sell a new reservation: Quote rates on a standard room and a suite. Point out extra features and benefits of a suite over a standard room. Training Tips to upsell existing reservations using the following dialog: "I see your reservation is for a standard double room. Would you like to try our suite that includes (list features/benefits) and is only $10.00 more per night?" Choice Hotels International 6 Version /08/00
7 Outlet Business Boost Goal: Time Frame: Who: Method: To generate additional business for outlets such as restaurant, bar and/or recreational outlets. Can be continual but typically tracked and posted on a monthly basis. Front office staff with individual recognition. Print blank business card and have the staff print their name on them. When they refer a guest to an outlet they give the card to the guest who in turn gives it to the outlet. The outlet will collect the card, indicate the amount spent by the guest on the back and return the card to the manager on a daily or weekly basis for tracking. Or if the staff makes a reservation (restaurant, tee time) the outlet will note the staff name and track the amount spent by the guest. The staff could be rewarded 5% of the revenue generated by the referral. As an added incentive to the guest, the card could have a bonus associated with it free appetizer, 10% off check or one free drink. Training Tips: During the check-in process, present the card to the guest as a reminder to use the restaurant or lounge. When a guest asks for restaurant or lounge recommendations, always suggest your outlet(s) first. Choice Hotels International 7 Version /08/00
8 Exceeding Budgeted Revenues Goal: Time Frame: Who: Method: To exceed budgeted or projected room revenue. Can be continual but typically tracked and posted on a monthly basis or as your financial periods allow. Front office staff working as a team. Post the budgeted or projected room revenue for a given month. The amount of actual revenue that exceeds the budgeted revenue is commissioned at 10% and split among the front office team. Split the 10% based on the hours worked (to be fair to part-time and full-time staff). You may want to focus this program on transient room revenue only (not to include any group business). Training Tips: Communicate daily with staff on how the hotel is performing for revenues. Train staff to react to guest problems quickly and to the satisfaction of the guest. This will minimize adjustments for the 100% Guest Satisfaction policy. Choice Hotels International 8 Version /08/00
9 RevPAR Increase Goal: Time Frame: Who: Method: To increase revenue per available room (RevPAR) of the current month over the same month last year. Can be continual but typically tracked and posted on a monthly basis. Front Office staff with group recognition. Post the RevPAR for the current month of the previous year. On a daily or weekly basis, post the RevPAR of the current month (to date) so staff can see where they stand on a regular basis. At the end of the month, post the final RevPAR. If there is an increase, reward the staff with 5% of the total revenue increase this month over the same month last year. You may wish to prorate the reward based on the number of hours worked by individual employees to remain fair. Training Tips: Communicate daily with the staff on how the hotel is performing in regard to RevPAR. Train staff to react to guest problems quickly and to the satisfaction of the guest. This will minimize adjustments for the 100% Guest Satisfaction policy. Choice Hotels International 9 Version /08/00
10 Return Reservations Goal: Time Frame: Who: Method: To secure more return reservations from guests at check-in and/or check-out. Can be continual but typically tracked and posted on a monthly basis. Front Office staff with individual recognition. Each time a staff member makes a future reservation for a guest at either checkin or check-out, they complete a voucher. On a weekly basis, tally the vouchers for each employee and post the results. At the end of the month, reward each employee $1 for every future reservation they booked. Training Tips: Ask every guest during the check-in and check-out process, Do you have any future dates I can make reservations for today? Choice Hotels International 10 Version /08/00
Effective Employee Incentive Programs Bring Out The Best In Your Firm
Effective Employee Incentive Programs Bring Out The Best In Your Firm By Lisa A. Rozycki 2006 All Rights Reserved An incentive program is a planned activity designed to motivate people to achieve predetermined
More informationProven Client Retention: Loyalty Programs that Work!
A Loyalty Program is: Proven Client Retention: Loyalty Programs that Work! ISPA Austin 2009 Lisa M. Starr The practice of finding, attracting and retaining customers who regularly purchase from you and
More informationGetting the Most From Your Loyalty/Rewards Program. IECSC Las Vegas 2008 Lisa M. Starr
Getting the Most From Your Loyalty/Rewards Program IECSC Las Vegas 2008 Lisa M. Starr A Loyalty Program is: The practice of finding, attracting and retaining customers who regularly purchase from you and
More informationHow to Build Your Email List 24 Tips for Dentists
How to Build Your Email List 24 Tips for Dentists Copyright 2011 WEO Media How to Build Your Email List The larger your list grows, the more you will benefit from the power of your custom enewsletter,
More informationHuman Resource Research Paper
Human Resource Research Paper Human Resource Management in a Call Center Instructor: Kathryn Taft Advanced Human Resources Management BADM 382 March 16 th, 2005 Raymond Chow Executive Summary One of the
More informationSpa Success Tips to Enhance Every Aspect of Your Customer Experience
50 Spa Success Tips to Enhance Every Aspect of Your Customer Experience Reward your customers with loyalty points based on actions like purchases of products or services. Track customers activities and
More informationMarketing Contest. It has been generally known and accepted for many years that it costs less to take care of
Marketing Contest It has been generally known and accepted for many years that it costs less to take care of your patients that to spend money on outside sources to market your practice to new patients.
More informationIntroducing the Credit Card
Introducing the Credit Card This program was designed with high school students in mind. It goes over everything you need to know before you get your first credit card so you can manage it wisely.» Key
More informationWHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION
WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION Welcome I knew that, but I didn t know this. This document is designed for marketing managers who are familiar with the strategies
More informationEarly Check-in 12:00 11:00 10:00
One Harmony is a unique, completely free Membership Program that rewards you with special services and privileges whenever you stay at Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City.
More informationRunning a successful golf club
Running a successful golf club Issue 1 Membership and Customer Relationship Management (CRM): Why profiling is key to retention An ebook by NFS Technology Group www.nfs- hospitality.com How to run a successful
More informationPilot Sales Incentive Program (September 1 st through December 2015)
Pilot Sales Incentive Program (September 1 st through December 2015) August 28, 2015 1 A unique opportunity My team and I at Forever would like to invite you to join us in helping people to save, organize,
More informationGUIDEBOOK Version 1. 2006-07
GUIDEBOOK Version 1. 2006-07 Table of Contents Introduction... 1 How to Organize the Contest... 2 Ideas for Publicizing the Contest... 3 Instructions for Teachers... 4 Instructions for Parents and Students...
More informationMaximizing the Performance of Your Team
Maximizing the Performance of Your Team Overview How to work with your employees to ensure they re reaching their potential. Understand the individuals you manage and your team Set goals and make performance
More informationEveryone agrees that an employee referral is the best way to find great people for your organization. The numbers bear this out.
Tips to improve your Employee Referral Program Opening the doors of opportunity to talented professionals. Everyone agrees that an employee referral is the best way to find great people for your organization.
More informationBest in Class Customer Retention
Take your business to the next level Best in Class Customer Retention A 5% Improvement Can Double Your Bottom Line Profits Free Sales and Marketing Audit Call 410-977-7355 Lead Scoring, Prioritization,
More information55 Success Strategies to Help You Improve Your Profits and Enjoy Your Business
55 Success Strategies to Help You Improve Your Profits and Enjoy Your Business These strategies are a recipe for success. They have been compiled from workshops with thousands of franchisees. We simply
More informationWhat Do You Know About Performance Appraisals?(cont.)
What Do You Know About Performance Appraisals? Performance appraisals need to be formal and highly-scripted affairs Employees need to be very involved in their performance appraisals Supervisors should
More informationRestaurant Owner s Sales-Building Idea Pack. Five Automated Promotions That Could MORE Than Double Your Profits SPECIAL REPORT
Restaurant Owner s Sales-Building Idea Pack Five Automated Promotions That Could MORE Than Double Your Profits SPECIAL REPORT A word from the founder of Repeat Returns Kamron Karington CEO, Repeat Returns
More informationCorporate Incentives - 10 Reasons Why Gift Cards are More Compelling than Cash
Corporate Incentives - 10 Reasons Why Gift Cards are More Compelling than Cash Trophy value, desirability, and ease of program administration lead benefits. Number one in popularity for corporate incentives,
More informationCambridge International Examinations Cambridge International General Certificate of Secondary Education MAXIMUM MARK: 80
Cambridge International Examinations Cambridge International General Certificate of Secondary Education BUSINESS STUDIES 0450/01 Paper 1 For Examination from 2015 SPECIMEN MARK SCHEME MAXIMUM MARK: 80
More informationchoiceadvantage Manual Operations And Emergency Procedures Guide
choiceadvantage Manual Operations And Emergency Procedures Guide March 2011 TABLE OF CONTENTS WELCOME... 3 INTRODUCTION... 4 PREPARE FOR THE UNEXPECTED... 5 PREVENTATIVE MAINTENANCE... 5 EMERGENCY PHONE
More informationSafety Incentive Programs
Overview Michigan Municipal Workers Compensation Fund Safety Incentive Programs A safety incentive program can enhance and maintain interest in an established safety program and help build cooperation
More informationGroup Onboarding & Rollout Game Plan
Group Onboarding & Rollout Game Plan AllyHealth Client Services September 4th 2014 Prepared for New Group Rollout Plan The AllyHealth New Group Onboarding and Rollout Game Plan At AllyHealth,
More informationOnline Accounting Software RETENTION AND REWARD GUIDE
Online Accounting Software RETENTION AND REWARD GUIDE A guide to retention and reward If you ve recruited and built a team, it s important you keep your employees happy. This will save you money in the
More informationTable of Contents. Introduction... 3. How to Organize the Contest... 4. Ideas for Publicizing the Contest... 5
GUIDEBOOK Version 4. 2010 Table of Contents Introduction... 3 How to Organize the Contest... 4 Ideas for Publicizing the Contest... 5 Instructions for Parents and Students... 6 Instructions for Teachers...
More information6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved.
6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 2013 salesforce.com, inc. All rights reserved. > Intro INTRODUCTION The vast majority of people are not experiencing great service. Nearly a third of
More informationCompensation Plan Guide
Compensation Plan Guide experience unlimited earning potential and be rewarded for your success Becoming a Gemnora gives you a flexible, social way to earn extra income selling products that are natural,
More informationHospitality Management-Lodging
Measuring What Matters in Job Ready Assessment Blueprint Hospitality Management-Lodging Test Code: 3080 / Version: 01 Copyright 2012 General Assessment Information Hospitality Management-Lodging Blueprint
More informationThe Referral Blueprint
The Referral Blueprint Your path to success has never been so clear. Our Referral Blueprint has been designed to help you get more referrals by building a business Powered by Referrals. Our goal is to
More informationMoving Members to Action: A Benchmarking Study on Member Referral Programs. October 2010
Ave M. A Benchmarking Study by Moving Members to Action: A Benchmarking Study on Member Referral Programs October 2010 100 Associations Participate in Major Benchmarking Study on Member Referral Programs
More informationSalon Success Tips to Enhance Every Aspect of Your Client Experience
50 Salon Success Tips to Enhance Every Aspect of Your Client Experience Reward your clients with loyalty points Remove the hassle and stress of based on actions like service or redeeming group deals and
More informationCompensation Plan Guide
Compensation Plan Guide Rewarding You For What You Do Jamberry began with a simple idea of helping women everywhere find a new way to express themselves. Our mission is to spread both joy and success through
More information10 Steps For A Successful Employee Campaign
10 Steps For A Successful Employee Campaign STEP 1: REVIEW PAST CAMPAIGNS Meet with last year s campaign coordinator to: DISCUSS last year s campaign and its success, strengths, and weaknesses. ANALYZE
More informationOptionial: Reputation Marketing Program KICK-OFF Marketing Campaign WORKSHEETS
Optionial: Reputation Marketing Program KICK-OFF Marketing Campaign WORKSHEETS Optionial: Reputation Marketing Program KICK-OFF Marketing Campaign: This is by far my favourite part of the initial Reputation
More informationFREQUENT DINER REWARDS AND PAY IT FORWARD CHARITABLE DONATION PROGRAMS
237 Taylor Street ~ Port Townsend ~ WA ~ 98368 (360) 385-6448 ~ www.silverwatercafe.com FREQUENT DINER REWARDS AND PAY IT FORWARD CHARITABLE DONATION PROGRAMS Programs are good for food and beverage purchased
More informationPutting Telephone Scams... On Hold
Putting Telephone Scams... On Hold Federal Trade Commission Toll-free 1-877-FTC-HELP Federal Trade Commission Toll-free 1-877-FTC-HELP www.ftc.gov For the Consumer www.ftc.gov For the Consumer Telemarketing
More informationMCQ s Unit-II: Organizing the Sales Force
MCQ s Unit-II: Organizing the Sales Force 1. involves identifying activities management feels the salespeople should perform to produce the desired results. a. SWOT analysis b. Environmental audit c. Training
More information20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED.
20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED. We are firm believers in putting the customer back in customer service. It can be easy for customer service departments to continue doing
More informationContact: Marty Imes, Director of Vision & Culture Phone: (805) 546-1430 (office) or (805) 748-9879 mobile Email: marty@advantage-plus.
Sept. 22, 2014 Contact: Marty Imes, Director of Vision & Culture Phone: (805) 546-1430 (office) or (805) 748-9879 mobile Email: marty@advantage-plus.com FORTUNE Magazine Lists San Luis Obispo Firm as Among
More informationTrade Show Package 2015 January 2015
Trade Show Package 2015 January 2015 Dear Business Partner: Welcome to Pedagogy, Play and Professionalism! This is the theme of Nova Scotia Child Care Association s 2015 annual Early Childhood Education
More informationCitiFolio. Terms and Conditions
CitiFolio Terms and Conditions October 19, 2014, changes are coming to the Citi Prestige Card. Soon the Citi Prestige Card benefits will be changing. Some existing benefits will no longer be offered, but
More informationDirect Selling Marketing Secrets
Direct Selling Marketing Secrets By Darnyelle A. Jervey Incredible Factor Business Coach and Marketing Mentor info@incredibleoneenterprises.com 1 P age Table of Contents Welcome 3 Why Marketing?...5 15
More informationOpen a Pelican Visa Credit Card today & earn DOUBLE POINTS on balance transfers! *
Open a Pelican Visa Credit Card today & earn DOUBLE POINTS on balance transfers! * The more you transfer, the bigger the awards. earn up to 30,000 points per month minimum transfer of only $100 Apply Now!
More informationTeam Building Ideas to Motivate, Engage, encourage
MOTIVATE ENGAGE encourage Team Building Ideas to Motivate, Engage, and Encourage How to Use this ebook Baudville 52 Ways to a Positive Culture ebook PAGE 1 Keep your team feeling motivated, engaged, and
More informationRewarding and Incenting Customer Service Representatives
Rewarding and Incenting Customer Service Representatives A guide to help you keep your customer service teams happy and providing consistently high quality service By Craig Bailey President Customer Centricity,
More informationWhat are local sources of part-time work for teens and how can I find out more about them?
Jobs for Teens 2 FINDING A JOB The BIG Idea What are local sources of part-time work for teens and how can I find out more about them? AGENDA Approx. 45 minutes I. Warm Up (10 minutes) II. How to Make
More informationCustomer Retention Strategies Quick Tips To Make A Positive Difference
Customer Retention Strategies Quick Tips To Make A Positive Difference Brought to you by and www.learndirect.co.uk/businessinfo/ Improve your workforce with learndirect Business Customer Retention Strategies
More informationHANDY HINTS FOR RUNNING A SUCCESSFUL RACENIGHT
HANDY HINTS FOR RUNNING A SUCCESSFUL RACENIGHT BEFORE THE EVENT 1. If you are hiring a projector television for the event, try to obtain the largest screen that will comfortably suit your venue. 2. Arrange
More information6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE
6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE Introduction THE SERVICE GAP The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now
More informationCHAPTER 1. Overview of CRM. E-Customer Relationship Management
CHAPTER 1 Overview of CRM E-Customer Relationship Management Objectives Defines CRM as a process and as a hub of learning for the organization Outlines costs and benefits of the CRM system for organizations
More informationthe reason employees choose to Stay, Say and Strive at Link Housing
the reason employees choose to Stay, Say and Strive at Link Housing Link Housing is a client centred, service orientated community housing provider with a vision for providing a better future for those
More informationT&C. Definitions. General. 12.Membership and benefits of Lemon Tree Smiles are offered at the sole discretion of The Lemon Tree Hotels.
T&C The terms and conditions given below are intended to protect your rights as a member of our rewards program, Lemon Tree Smiles. Should you require any clarifications you can contact Lemon Tree Smiles
More informationpublic relations essentials
public relations essentials Publicity makes a Difference Media Tips & Tricks Press Releases Press Release for Apex Week PUBLICITY MAKES A DIFFERENCE PUBLICITY Many events depend upon the success of ticket
More informationCOMPENSATION STRUCTURE
COMPENSATION STRUCTURE CieAura Compensation Plan V 6.1 2012 CieAura, LLC - Effective 081212 Compensation Plan V 6.1 2012 CieAura, LLC COMPENSATION PLAN OUR RETAILERS ARE THE FOUNDATION AND CENTER OF OUR
More information6 Highly Effective Ways to Increase Conversion Rates With Behavioral Targeting
6 Highly Effective Ways to Increase Conversion Rates With Behavioral Targeting Written by Peter Messmer, Director of Marketing at AddShoppers First off, what exactly is Behavioral Targeting? Behavioral
More information10 Tips For Developing a Successful Volunteer Program
Top Ten Tips for Recruiting and Retention and Building a Volunteer Program From the Ground Up Presented by Abby McLean Interim Fundraising Administrator, ANSER Public Charter School Treasurer, SWIDOVS
More informationThe 17 Costly Marketing Mistakes made by Restaurant Operators that Destroy their Advertising Profits
The 17 Costly Marketing Mistakes made by Restaurant Operators that Destroy their Advertising Profits Ross Murphy Managing Director Fresh Restaurant Marketing Discovering what your competition doesn t want
More informationItemizing Hotel Expenses
Overview All hotel expenses must be itemized broken out into room rate, tax, food, parking, etc. Personal expenses incurred and charged to the hotel room must be captured as part of the itemization. This
More informationTrade Show Package 2016 January 2016
Trade Show Package 2016 January 2016 Dear Business Partner: Welcome to Being a Professional! This is the theme of Nova Scotia Child Care Association s 2016 annual Child Care Conference and Trade Show,
More informationTop 20 Secrets to Success in Hotel SMS Mobile Marketing
December 2011 Top 20 Secrets to Success in Hotel SMS Mobile Marketing By Margaret Mastrogiacomo With the rapid growth of the mobile channel, SMS marketing is becoming a vital component of a well-rounded
More informationPortland, OR. The secrets of a top real estate team
Portland, OR The secrets of a top real estate team The Secrets of a Top Real Estate Team: Why top performers in real estate are not going it alone anymore. Congratulations! You ve made the team! An interesting
More informationHotel Training Programme
Hotel Training Programme Santosh Koripella 300 Hotel Related Downloads (Checklists, Formats, Programmes, Software, Tools, Forms, Training Presentations, Calculation sheets and many more) A Complete Resource
More informationHoliday Retail Onboarding
Holiday Retail Onboarding 6 Tips to Help Employees Flourish An ebook by Introduction Last year s holiday shopping season brought in an estimated $579.5 billion dollars for retail. Here s the breakdown
More informationThe Fit Club Network Personal Trainer Program
Personal Trainer Program A Unique & Proven Business Plan for Personal Trainers That WORKS Learn how you could earn a five-figure per month income, effectively manage hundreds of clients, while increasing
More informationObjectives & Ideas to create Unique Compelling Propositions (UCP's)
Objectives & Ideas to create Unique Compelling Propositions (UCP's) 1. Demonstrate proven results 2. Offer a proposition to the first prospects (eg. business health check) 3. Provide information
More informationRecruitment and Retention in Patient Access:
Recruitment and Retention in Patient Access: Quarterly benchmarking report A supplement to the Patient Access Resource Center Dear reader, The role of the front end in the healthcare revenue cycle is more
More information10 tips for running successful competitions on facebook
White paper 10 tips for running successful competitions on facebook 07/ 2014 www.kontestapp.com Introduction Facebook has undoubtedly become the largest social network in the world. With over 1.23 billion
More informationACT GAMBLING AND RACING COMMISSION
ACT GAMBLING AND RACING COMMISSION Discussion Paper Promotions & Inducements under the Gambling and Racing Control (Code of Practice) Regulation 2002 November 2015 Contents 1. Purpose... 3 2. Introduction...
More informationSTART THE NEW YEAR WITH A BANG. 8 Dynamite Tips to Make the Most of January Sales
START THE NEW YEAR WITH A BANG 8 Dynamite Tips to Make the Most of January Sales The Holiday season is generally a great time of the year for online retailers; customers are purchasing more and new visitors
More informationFREQUENTLY ASKED QUESTIONS Business start up
FREQUENTLY ASKED QUESTIONS Business start up Q: Do I have to form a company before I go into business? A: No, you don t have to form a company to start your business. There are three basic business structures
More informationRED BANK REGIONAL HIGH SCHOOL CURRICULUM MAP Course Title: Hospitality & Entertainment Marketing Grade Levels: 11, 12
What is Hospitality Marketing Marketing Basics Hotel Marketing: A competitive Industry The Importance of Hospitality Marketing Types of Hospitality Markets Key Players in Hospitality Operations Selling
More informationChoice Hotels Canada Foundation Golf Tournament Tool Kit
Choice Hotels Canada Foundation Golf Tournament Tool Kit This guide has been created to provide ideas, tips and tools to help you host a Golf Tournament to raise funds for the Choice Hotels Canada Foundation.
More informationBigfork present: customer profiling for fun & profit. Why produce customer profiles?
Bigfork present: customer profiling for fun & profit As part of our successful website design series, we look at why you need to research and profile your website visitors and how to do it. Don t worry,
More informationSales Force Management 2013 Course Outline (5/10) Krzysztof Cybulski Ph.D. Marketing Chair Faculty of Management Warsaw University
Sales Force Management 2013 Course Outline (5/10) Krzysztof Cybulski Ph.D. Marketing Chair Faculty of Management Warsaw University Program of Sales Force Management Course 1. Creating The Sales Force 2.
More informationSkill Games - Royalty Trading - Global Business
Skill Games - Royalty Trading - Global Business www.playtrade777.com Version 1.0 ARE YOU INTERESTED IN: A FIRST OF ITS KIND OPPORTUNITY FOR YOU 1 Money, Fun & Games? 2 A better life? 3 A simple way to
More informationPRICING YOUR TOURISM BUSINESS A PRACTICAL STEP BY STEP GUIDE TO HELP YOU COMPLETE THE TOURISM BOOST ONLINE PRICING TOOLS
PRICING YOUR TOURISM BUSINESS A PRACTICAL STEP BY STEP GUIDE TO HELP YOU COMPLETE THE TOURISM BOOST ONLINE PRICING TOOLS INTRODUCTION It is very important to price your tourism business correctly. Basing
More informationJoin the Mobile Marketing Revolution...it is HERE! Your customer has gone mobile, have you?
Join the Mobile Marketing Revolution...it is HERE! Your customer has gone mobile, have you? 23 Most Popular Features 1. Around Us Feature An Around Us Feature is a great way to display relevant locations
More informationEmail Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits
Email Marketing For Small Business How Email Marketing Can Bring In More Customers And Boost Your Profits Introduction If you are a small business owner then you will already know that competition for
More informationFor more info visit www.evolutiontix.com or call 803 816 0509
TABLE OF CONTENTS 1. Introduction 1. Experience 2. Company Philosophy 2. Technology 1. Ticket Scanners 2. E-Tickets 3. 100% Web Browser Based (In the Cloud) 4. Security 5. Real Time Statistics of Sales
More informationWhat is Text Message Marketing?
What is Text Message Marketing? SMS (Short Message Service) Text Message Marketing is the ability to send permission-based text messages to a group of people who have opted-in to your mobile list. The
More informationHOSPITALITY AWARDS 2015 BEST HOTELIER
HOSPITALITY AWARDS 2015 BEST HOTELIER MR. MATTHIEU REYNAUD FRENCH Pathumwan Princess Hotel, Bangkok - Thailand Dusit International Hotel Managed by MBK Hotel & Tourism BACKGROUND I have worked in hotel
More informationReturn on Investment for Select Economic Development Programs (VISIT FLORIDA, Sports, and the Entertainment Industry)
Return on Investment for Select Economic Development Programs (VISIT FLORIDA, Sports, and the Entertainment Industry) January 20, 2015 Presented by: The Florida Legislature Office of Economic and Demographic
More informationThe Porch Gift Shop Strategic Human Resource Plan Jessica Akers Bus 261
The Porch Gift Shop Strategic Human Resource Plan Jessica Akers Bus 261 1 Page Organization and Strategy The Porch Gift Shop is a new business that has begun as a family owned organization. We strive to
More informationBEST PRACTICES GUIDE EVENT MARKETING Make the Most of Event Marketing for Your Nonprofit
Make the Most of Event Marketing for Your Nonprofit INSIGHT PROVIDED BY www.constantcontact.com 1-866-876-8464 2011 Constant Contact, Inc. 10-1720 As a nonprofit organization, you may have limited resources
More informationFinancial Literacy for life beyond high school. What you will find in this booklet:
Money Matter$ 9 Financial Literacy for life beyond high school The purpose of this work book is to provide you with some financial knowledge as you prepare to embark on life beyond high school. According
More informationLoyalty Promotions. Loyalty promotions are designed to identify individual customers and their purchasing behaviors.
Loyalty Promotions What is loyalty? A consumer is loyal to a company (or brand) if he or she frequently purchases products from that company. The consumer develops an emotional bond to that company. An
More informationUnited Way Campaign Guide Executive Summary for Employee Campaign Managers
United Way Campaign Guide Executive Summary for Employee Campaign Managers PREPARE FOOD Meet with your CEO Recruit your Campaign Team Learn about United Way and the community s Agenda for Change PLAN Analyze
More informationSuccessful Wellness Program
6 Key Steps TO A Successful Wellness Program by Don Hall, DrPH, CHES 2 6 KEY STEPS TO A SUCCESSFUL WELLNESS PROGRAM What Are the Benefits of Wellness? You certainly know the consequences of not feeling
More informationEvent Information. General Information Q: HOW LONG IS AIDS WALK MIAMI?
Event Information Q: HOW LONG IS AIDS WALK MIAMI? A: AIDS Walk Miami is a 5 kilometers (3.1 miles) and takes roughly 1 to 1 ½ hours to complete. Volunteers with directional signs will be posted along the
More informationClixsense - World Best Site and Best way to Earn for life
Clixsense - World Best Site and Best way to Earn for life Clixsense Offer Its Members to Earn Money in 8 Ways Join for FREE, Read it and Follow the Guide step by step Still not a member of Clixsene - Click
More information23 Ways to Sell More Using Social Media Marketing
23 Ways to Sell More Using Social Media Marketing 1. Be visible Don't just tweet/post once or twice and think your job is done. Get online and speak to people. Network and let your target market get to
More informationInItIatIves for IndustrIal Customers employee energy awareness PlannInG GuIde
Initiatives for Industrial Customers EMPLOYEE ENERGY AWARENESS PLANNING GUIDE 2 STEPS TO SUCCESS The following six steps can help you build your own Power Smart Employee Energy Awareness program. These
More informationHOW TO BE A SUCCESSFUL CONSUMER SHOW EXHIBITOR.
HOW TO BE A SUCCESSFUL CONSUMER SHOW EXHIBITOR. How to be a successful consumer show exhibitor Welcome Congratulations on choosing a consumer show to promote your business. (By the way, if you re not familiar
More informationBusiness Development Consultancy
Business Development Consultancy 1-855 UTRADE2 (887 2332) bartercardusa.com bdc@bartercardusa.com Business Development Consultancy About Bartercard Since launching in Australia in 1991 Bartercard has offered
More information2014-2015. Campaign Coordinator Packet. United Way of Leavenworth County
United Way of Leavenworth County Campaign Coordinator Packet 2014-2015 United Way of Leavenworth County P.O. Box 21 Leavenworth Kansas 66048 (913)682-2592 www.unitedwaylvco.org Tim Anderson, Executive
More informationChapter 1. Setting the Groundwork
Chapter 1 Setting the Groundwork Understanding Essential Basic Concepts Investors new to financial markets are often intimidated by the seemingly endless stream of new and unfamiliar terminology and the
More information10 Cheap Ways To Motivate Your Sales Team
10 great hacks to motivate your sales people. Low cost ways to get the most from your sales team. Month 20XX 1. Working environment Sales is all about communicating so make sure your work space encourages
More informationGuerilla Marketing Tactics for Retailers
A Randall Data Systems White Paper Guerilla Marketing Tactics for Retailers 14 high-powered methods you can implement TODAY! By Randy Overly Randall Data Systems, Inc. 138 E. Ann Arbor Trail Plymouth,
More informationTips for cost effective marketing in a recession (or at any other time)
Tips for cost effective marketing in a recession (or at any other time) 20.01.2012 Jagger Creative Communication llp To supplement or substitute other marketing activity, there are low-cost marketing options
More information