How To Get The Most From Your Money From Microsoft.Com

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1 Technical Pre-Sales & Advisory Services with Technical Enablement offerings PARTNER SERVICES Anni Cita Søfeldt Degn Partner Technical Consultant

2 MPN Benefits Membership Opportunity Core Benefit Community Action Pack Development & Design Cloud Accelerate Silver Competency Gold Competency Partner Advisory Hours: Get expert guidance with advisory hours that you can use towards Technical Enablement and Technical Pre-Sales & Advisory Services Online Technical Communities - 10 hours 20 hours 20 hours 50 hours Unlimited Unlimited Unlimited Unlimited Unlimited Business Critical Phone Support Unlimited phone support (for critical issues) Unlimited phone support (for critical issues) Unlimited phone support (for critical issues) Unlimited phone support (for critical issues) 5-Pack of Incidents 5 incidents of phone support (for noncritical issues) 5 incidents of phone support (for noncritical issues)

3 Use Your Benefits PARTNER SERVICES Power Start Workshops Technical Enablement Live virtual delivery by our consultants for an interactive training experience Intro and overview of solution, services or Products Value of solution/compete Practice Accelerator Resources, documents and best practices Framework to build a services practice Momentum Workshops Deep-dive technical workshops Scope of solution is covered in detail Build skills to deploy and develop Use Your Partner Advisory Hours Technical Pre-Sales & Advisory Services Delivered virtually by our consultants for a personalized one-on-one engagement Custom advisory services for your specific business needs Compete scenarios Development and deployment assistance Migration Assistance Optimization Guidance Solution Guidance Get Access to Online Technical Communities Support Program Support (RSC) Take full advantage of your Microsoft Partnership and get help along the way with any questions you may have Product Support (BCPS, 5-Pack) Confidently resolve challenges with break- Fix support

4 Use Your Benefits APPROXIMATE COSTS Technical Enablement Technical Pre-Sales & Advisory Services Power Start Workshops 1-3 hours per workshop Practice Accelerator 10 Hours Each Momentum Workshops 1-3 hours per workshop Cost is based on delivery time (in hours) for the customized solution. Get Current 10 Hours Each Use Your Partner Advisory Hours

5 Technical Enablement POWER START WORKSHOPS Fundamental product knowledge ( Level) Learn how to convey functionalities Get value propositions and key benefits Grow your market share Available Now: Office 365 Virtualization Azure Windows Intune SBS 2011 Exchange Server 2010 Coming Soon: Lync

6 Technical Enablement PRACTICE ACCELERATOR Build a Practice to Fast Track Your Business Comprehensive set of reusable tools, resources, and best practices Introduced with training via Microsoft Live Meeting Project guides, templates, architecture guidance, and planning and design guides, and customer leave-behind materials Available Now: Server Virtualization with Advanced Management (SVAM) SharePoint Server 2010 Optimized Desktop Exchange Server 2010 Business Intelligence Coming Soon: Office 365 Private Cloud (Virtualization) Lync For more information go to: partner.microsoft.com/practiceaccelerator

7 Technical Enablement MOMENTUM WORKSHOPS IT Pros and Developers Design and deployment guidance Deep dive product knowledge ( level) In-depth resource for consistent deliveries to customers Available Now: Office 365 Virtualization (IT Pro and Developer tracks) Azure Coming Soon: CRM 2011 Internet Explorer 9 Migration Lync Internet Explorer 9 for Developers

8 Advisory Services GET CURRENT Deploy the latest Microsoft technologies in your environment Become better equipped to demonstrate, sell, and deploy these same technologies Understand and showcase the business value Gain new skills quickly and increase your revenue opportunities Available Now: Exchange Server 2010 Virtualization Coming Soon: SharePoint 2010 Office 365 Lync

9 Partner Services TECHNICAL PRE-SALES Competitive Assistance NO CHARGE SUPPORT* Silver and Gold Competency Partners receive unlimited support for deals worth US$3000 or more. Proof of Concept Technical Licensing Solution Architecture Pre- Sales Support Test Environment Support Feature Overview & Comparison Business Value

10 Partner Services ADVISORY SERVICES Empower Your Team Personalized guidance from experienced consultants Leverage our deployment and development expertise Design the right solutions to effectively service your customers Migration Assistance Deployment Guidance Development Guidance Optimization Guidance Design & Implementation Guidance Solution Guidance Scenario Guidance Architecture Guidance

11 Partner Services UNLIMITED ONLINE SUPPORT Online Technical Communities Get a guaranteed response for all your technical inquiries: Get issue resolution from Microsoft Consultants and other partners who have developed best practices Get everything from fixes for product support issues and technical sales support, to design and deployment assistance Join discussions and help others find solutions to their issues Response times vary based on competency/membership

12 Partner Services PRODUCT SUPPORT 5-pack Incidents Help resolve specific symptoms while using Microsoft software For when you are NOT in a business critical situation Business Critical Phone Support Technical issues for non-developer products When affecting a key function of your customer s business (server down)

13 Partner Services PROGRAMMATIC SUPPORT Take full advantage of your Microsoft Partnership and get help along the way with any questions you may have. Gold Competency Examples of Support Areas Silver Competency MAPS Solution Provider MAPS Development & Design Enrolling / Re-enrolling Support Understanding / Meeting Program Requirements Payment Collection Shipment Delivery Website Navigation Software Download Queries Product Key Queries Tool Issues / Errors Incorrect Account Information Coming Soon: MPN 101 Get essential knowledge to guide you through your MPN membership and learn how to take advantage of your membership benefits

14 Technical Enablement CATALOG Download our catalog at:

15 Partner Services CONTACT US MPN Partner Portal Us Phone (#1) Online Technical Communities Get answers online at

16 Upcoming Events January and start March of january: Momentum SharePoint for Developers hours pr week of training over 6 weeks Registration: please send mail to [email protected] or [email protected] (include title of the event, company name and ) 26. of january: Microsoft Dynamics NAV 2009 Hot and Not 8. of February: Momentum Exchange 6 hours webinar Registration: please send mail to [email protected] or [email protected] (include title of the event, company name and 15. of February: Upgrade Cycle SharePoint 5.5 hours webinar: 1. of March: Migration Cycle - Office hours webinar: Registration: please send mail to [email protected] or [email protected] (include title of the event, company name and