CCA Fall Karl Erik Rye. Director, Comm. Products, GCI.
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1 The Cloud (Enabler for Service Providers to Supply More to Their Customers) A Regional Carrier Perspective CCA Fall 2012 Karl Erik Rye Director, Comm. Products, GCI kerye@gci.com
2 Data Center in the Cloud Tech Session Cloud Services / Page 2
3 The Cloud -Oversimplified Fall 2012 CCA The Cloud / Page 3
4 Cloud Reference Model Fall 2012 CCA The Cloud / Page 4
5 Cloud Hierarchy SaaS (Software as a Service) PaaS (Platform as a Service) IaaS (Infrastructure as a Svc.) Application Application Middleware Colo Database Storage Operating System Accounting, HR, payroll, purchasing, customer mgmt., billing, invoicing, , documents, spreadsheets, presentations, reports, analytics, business rules Automation, Monitoring, Integration Data organization, access, security, management, performance, backup Physical and logical disk or solid state arrays, management, performance, security, redundancy, backup Physical & virtual server mgmt., performance, security, automation, scripting (VMWare, Windows, unix, linux ) Server Physical and virtual machines (Intel, IBM, Sun) Network Datacenter Local Area, Wide Area, Storage Area Physical space, power, cooling, UPS, backup power generation Fall 2012 CCA The Cloud / Page 5
6 Cloud Expectations New business models Innovation and new service opportunities Outsourcing of costly infrastructure Greater flexibility Broader Reach Faster response times and results Reduced time-to-market but be wary of Cloudwashing Fall 2012 CCA The Cloud / Page 6
7 Staying Ahead of the Growth Curve Fall 2012 CCA The Cloud / Page 7
8 Risks for Cloud Customers Data Security (virtual and physical) Data must be well protected Access to data must be securely controlled Regulatory Compliance Risks of data residing in another state or country must be understood Must consider state and federal privacy or security laws Service Reliability System must have high availability Tier Rating? (Uptime; ANSI/TIA; etc.) Technical support must be 24/7 Disaster Recovery and Business Continuity Planning There must be a Plan B for recovery Continuity plan for any outage Fall 2012 CCA The Cloud / Page 8
9 Legal Cloud Concerns Privacy Cross-Jurisdictional Compliance Search Warrants ediscovery Data Security Auditing Standards (SAS-70) Fall 2012 CCA The Cloud / Page 9
10 Some General Cloud Gotchas The cloud is still somewhat unfamiliar territory Doesn't always work like the "real world All apps are not suited for the cloud Easy to let the meter run unnecessarily on the cloud Cloud licenses can contain unexpected deployment restrictions Lack of documentation can hinder cloud developers Network issues can be harder to troubleshoot Rapid change can make it hard to keep up Fall 2012 CCA The Cloud / Page 10
11 So, what is GCI doing in the Cloud? It depends We re a provider of Cloud Services We re a user of Cloud Services Current GCI organizations in the Cloud Corporate IT Managed Broadband Services (MBS) Commercial Cycle 30 Fall 2012 CCA The Cloud / Page 11
12 Competitive Landscape Application Layer DropBox TekMate Operating System Layer Microsoft Rackspace Cloud49 Sequestered Solutions Device Layer Networking Layer Amazon GCI, ACS, Level 3, etc. Alaska Comm. (ACS) Data Center Layer Amazon Microsoft Rackspace Cloud49 Sequestered Solutions Fall 2012 CCA The Cloud / Page 12
13 Anchorage Data Center (Not) Fall 2012 CCA The Cloud / Page 13
14 Anchorage Data Center Fall 2012 CCA The Cloud / Page 14
15 Anchorage Data Center Fall 2012 CCA The Cloud / Page 15
16 Anchorage Data Center Fall 2012 CCA The Cloud / Page 16
17 Anchorage Data Center Fall 2012 CCA The Cloud / Page 17
18 Anchorage Data Center Fall 2012 CCA The Cloud / Page 18
19 IT Virtual Infrastructure - Technologies GCI s IT Virtual Machine to Physical Machine Balance (current) Fall 2012 CCA The Cloud / Page 19
20 Fall 2012 CCA The Cloud / Page 20
21 Managed Broadband Services (MBS) ConnectMD: Alaska & L48-91 Healthcare organizations with over 200 sites (and growing) Advantage Video: 65+ sites throughout Alaska School Access: 37 School Districts and Ed. Organizations with over 180 sites, including 37 Libraries and 31 more being added Tech Session Cloud Services / Page 21
22 Cloud Services (MBS) Colo (Space, Power, HVAC, Physical Security) Infrastructure as a Service (IaaS) Virtual Systems Operating Systems Storage Backup Network/Internet Access and Security Platform as a Service (PaaS) Websites/Linux, Apache, MySQL, PHP (LAMP) Fall 2012 CCA The Cloud / Page 22
23 Cloud Services (MBS) cont. Software as a Service (SaaS) (MS Exchange, Sendmail, Firstclass) Videoconferencing Services Network Traffic Shaping Firewall Services (Basic & Advanced) Content Filtering (Basic & Advanced) Customer Portal and NMS Tools Content Management Sys. (CMS): Wordpress& Joomla Fall 2012 CCA The Cloud / Page 23
24 MBS also Resells Cloud Services Mimecast Continuity Archiving Google Spam Filtering (Postini) (TBD) Fall 2012 CCA The Cloud / Page 24
25 GCI Commercial Cloud Infrastructure as a Service (IaaS) Hardware platform, connectivity & security The customer provides the application Software as a Service (SaaS) NMS Tools Firewall Services Voice & Messaging Services (Cloud Communications) Private Cloud Exploring new products, partnerships and services Fall 2012 CCA The Cloud / Page 25
26 Cycle30 Cloud Infrastructure Infrastructure Goals Scalability and Location Flexibility Cost Control Security/ Licensing Restrictions Selected SunGard as a Cloud partner 90 hardened IT facilities & 3000 employees Customers in 70 countries Great reputation in the industry Both hosting and cloud infrastructure Cloud Tech. Session / Page 26
27 Cycle30 Network Heirarchy Customer Facing Applications Force.com Platform Kenan Backend SunGard Cloud C30 Private Cloud SunGard Data Center Fall 2012 CCA The Cloud / Page 27
28 Cycle30 Infrastructure Hybrid Cloud Model Public Cloud Short term Flexible capacity OPEX No Oracle licenses Multi-tenant Private Cloud Long term Fixed capacity CAPEX Oracle licenses Single-tenant Hybrid Infrastructure Management Cloud Tech. Session / Page 28
29 Cycle30 Cloud Product Layer Product Layer Goals Speed to Market Scalability Lower Cost Lower Risk Selected Force.com (Paas) Strong development tools Very scalable Customer based licensing model Recognized as a proven PaaS leader Cloud Tech. Session / Page 29
30 So, why do we Cloud? Competitive advantage Value add for customers They keep asking us to provide services Expanded service portfolio Drives bandwidth usage revenue Stickiness Fall 2012 CCA The Cloud / Page 30
31 Why should they Cloud with us? Local enterprise grade data center Local support that understands their needs Local communications service provider Single source for the customer s needs Eliminates finger pointing Local customer relationships built upon trust Leverage Local Fall 2012 CCA The Cloud / Page 31
32 Questions?
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