Peter Lowitt President Lowitt Alarms and Security Systems, Inc. Chairman CSAA Public Sector Liaison Committee

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2 Peter Lowitt President Lowitt Alarms and Security Systems, Inc. Chairman CSAA Public Sector Liaison Committee

3 Joint IAFC CSAA Committee - False Dispatch Reduction - - Agenda - How we got here Peter Lowitt Proposed Solutions Jay Hauhn Hardware Solutions Ed Bonifas Regulatory Challenges Dr Shane Clary IAFC Position Paper Alan Perdue Closing, Q & A Peter Lowitt

4 Who is the CSAA? 153 North American Members (The largest firms in the industry) Full-service central station monitoring companies Third-party monitoring companies 28 Proprietary Central Station Members 55 Associate Members Manufacturers Distributors Service providers 8 International Members 4 Press Members 19 Consultants 14 Honorary Members

5 Who is the CSAA? The Central Station Alarm Association (CSAA) is a trade association that : represents companies offering alarm monitoring systems through a central station represents companies that provide services and products to the industry. requires member companies monitoring centers to be certified by a CSAA-approved Nationally Recognized Testing Laboratory (NRTL) Such certification assures customers, their insurance companies and their local emergency service agencies, that CSAA members provide the highest quality and most reliable burglar and fire alarm service available to their residential and commercial clients.

6 CSAA and IAFC 2006-Established a working relationship with IAFC and the Fire and Life Safety Section to achieve common goals. Initially addressed Carbon Monoxide Detectors - no standards for testing, placement, monitoring. Worked with manufacturers and created an ANSI standard. Lack of testing of Fire Alarm systems- Residential Fire Alarm Systems now have an annual test & inspection requirement in NFPA Worked jointly with the Fire and Life Safety Section to maximize the effectiveness of fire and smoke detection systems. Resulted in the development of the IAFC Position Paper on nuisance alarms.

7 CSAA and IAFC Continue our Productive Relationship Common goal to maximize public safety by: Reducing deaths from structure fires Minimizing property damage Maximizing the effectiveness of monitored fire detection systems Minimizing unintended consequences associated with electronic detection systems.

8 Joint IAFC CSAA Committee False Alarm Dispatch Elimination IAFC Members Luther Fincher Jeff Johnson Jack Parow Alan Perdue CSAA Members Dr. Shane Clary Jay Hauhn Peter Lowitt Rick Simpson

9 Think Tank Overview Jay Hauhn Chief Technology Officer ADT Security Services

10 Our Common Goal! Implement false dispatch reduction solutions without compromising life safety!!!!

11 The Challenge! without compromising life safety Fire detection industry focused on early detection Getting your engines and trucks rolling at earliest possible moment can be at odds with reducing false dispatches

12 The Challenge! Business Growth and Performance Maximize effectiveness of systems Growth of detector installations has saved lives Growth of detectors statistically leads to more false activations

13 Success with Burglar Alarm The programs are working!!!!! Nationally, from 2001 to 2008, burglar alarm installations grew from 18 million to near 35 million. In that same period, alarm dispatches have been reduced by 70% Source: SIAC, 2009

14 Success with Burglar Alarm Mandate System Registration with Fee Escalating Fine/Fee Structure Require New Generation Equipment (CP-01) Utilize Enhanced Call Verification (ECV) Restricting Responses for Chronic Abusers Appeals Process Alarm Awareness Classes ENFORCEMENT HAS BEEN CRITICAL!

15 Intrusion versus Fire!! Burglar alarm industry is much different than the fire alarm industry Burglar alarm industry lightly regulated Fire alarm industry is heavily regulated

16 CSAA Sphere of Influence As fire alarm installers and monitoring center operators, we can assist with: Fire detection panel issues Monitoring center procedures

17 Initiatives and Timing

18 Fire System Performance Fire alarm systems that are: Designed correctly Installed properly Serviced regularly have fewer false activations!!!! Do this how?

19 UL Certificate Services Assures 3 rd party verification of operation and maintenance through inspection and testing!

20 Making it Happen Enforcement Through Ordinances

21 Ordinance Opportunities A well designed fire ordinance will reduce false alarm dispatches Require commercial certificated systems Fines after X number of false alarms Higher fines for non-certificated systems Alarm School for truly belligerent

22 Ordinance Opportunities Alarm Verification Controversial!!!!! Counter to time is everything philosophy Verify after x number of false dispatches Pull Station verify Waterflow dispatch

23 Ordinance Opportunities Panel compliant on change of occupancy Point annunciation, water flow retard, etc Require report after each dispatch Cause, Action taken Fine if no report in x number of days

24 Ordinance Opportunities Residential Fire Button on Keypad Jan activations 913 dispatches Feb activations 1302 dispatches Mar activations 1073 dispatches Why not eliminate the feature? Market dynamics Must be done through an ordinance!

25 Ed Bonifas Vice-President ADS Alarm Chairman CSAA

26 Detection/Technology Opportunities Technology Malicious Application Smoke Detector Manual Pull Station Water Flow Heat Detector

27 Detection/Technology Opportunities Placement of smoke detectors Placement of heat detectors. Placement of panels and power supplies. (follow environmental listings) Protective covers for manual stations. Maximum waterflow retard

28 Detection/Technology Opportunities Adherence to NFPA 70, Article 760 (wiring methods) Signage on sprinkler system Duct detectors signaling Alarm vs. supervisory Proper grounding attached to the (panel and power supplies) Hardware maintenance contract

29 Regulatory Issues Dr. Shane Clary Vice President, Codes and Standards Bay Alarm

30 NFPA NFPA 72, National Fire Alarm and Signaling Code regulates how and when a fire alarm signal is to be retransmitted to a communications center. NFPA 72, which is a Standard is adopted in most cases as a referenced standard through the adoption of the International Fire Code (IFC) or NFPA 1, Uniform Fire Code. This then makes the requirement on when to dispatch a part of the fire code.

31 NFPA NFPA 72 is also seen as a Standard of Care. Thus in any civil litigation, any variance to the Standard would provide an avenue for the litigation to prevail.

32 NFPA Edition

33 NFPA Chapter 8 Supervising Station Fire Alarm Systems. 8.3 Fire Alarm Systems for Central Station Service Disposition of Signals Alarm Signals

34 NFPA Alarm signals initiated by manual fire alarm boxes, automatic fire detectors, waterflow from automatic sprinkler system, or actuation of other fire suppression system(s) or equipment shall be treated as fire alarms.

35 NFPA The central station shall perform the following actions: (1*) Immediately retransmit the alarm to the public fire service communication center

36 NFPA A (1) The term immediately in this content is intended to mean without unreasonable delay. Routine handling should take a maximum of 90 seconds from a receipt of an alarm signal by the central station until the initiation of retransmission to the public fire service communication center.

37 NFPA Remote Supervising Station Fire Alarm Systems Operations.

38 NFPA If the remote supervising station is at a location other than the public fire service communications center, alarm signals shall be immediately retransmitted to the public fire service communications center.

39 NFPA Chapter 11 Single- and Multiple-Station Alarms and Household Fire Alarm Systems Supervising Stations.

40 NFPA * Remote monitoring locations shall be permitted to verify alarm signals prior to reporting them to the fire service, provided that the verification process does not delay the reporting by more than 90 seconds.

41 NFPA A Where , which provides for screening alarm signals to minimize to false alarms, is to be implemented, the following should be considered:

42 NFPA (1) Was the verification call answered at the protected premises? (2) Did the respondent provide the proper identification? (3) Is it necessary for the respondent to identify the cause of the alarm signal?

43 NFPA (4) Should the public service fire communication center be notified and advised that an alarm signal was received, including the response to the verification call, when an authorized respondent states that fire service response is not desired?

44 NFPA (5) Should the public fire communications center be notified and advised that an alarm signal was received, including the response to the verification call, for all other situations, including both a hostile fire and no answer to the verification call? (6) What other actions should be required by a standard operating procedure?

45 NFPA Edition

46 NFPA Chapter 26 Supervising Station Alarm Systems General.

47 NFPA * Alarm Signal Disposition. Except as permitted by , all fire alarm signals received by a supervising station shall be immediately retransmitted to the communications center.

48 NFPA Chapter 29 Single- and Multiple-Station Alarms and Household Fire Alarm Systems Equipment Performance Supervising Stations Remote monitoring stations (same language as in the 2007 edition)

49 Regulatory Items Any changes such as allowing as a tool the use of alarm verification or point ID for commercial and multi-residential occupancies need to be codified within NFPA 72. The NFPA 72 cycle is about to start of the 2013 edition

50 NFPA Cycle November 5, 2010 Proposal Closing Date June 24, 2011 Report of Proposals Posted August 30, 2011 Comment Closing Date February 24, 2012 Report of Comments Posted April 6, 2012 NITMAM Closing Date May 4, 2012 NITMAM s Posted June 4-7 NFPA Conference August 9, 2012 Standards Council Issuance

51 Team Approach Next step!!!!!! The committees biggest challenge is and will remain. Data Conduct Pilot program to get relevant data Need 5 fire departments/stations to participate Data will benefit entire country

52 Team Approach Measure and prioritize opportunities Easy to capture. Not too granular As simple as..a poster board on the wall and a marker to add tick marks in a box.

53 IAFC Position Paper Alan W. Perdue Director of Emergency Services Guilford County, NC

54 IAFC Position Paper 1. Supervising stations as per NFPA Fire alarm systems as per NFPA Central stations and alarm service companies listed by UL, FM, etc 4. Service companies report to fire official, systems that are OOS, malfunctioning, etc 5. Central stations and alarm service companies in compliance with false dispatch reduction procedures

55 IAFC Position Paper 6. Owners responsibility Replace faulty equipment Post fire-watch when OOS 7. Fire alarm industry embrace best practices to reduce nuisance alarms 8. Local jurisdiction programs Identify nuisance locations Require owners to take corrective action

56 IAFC Position Paper 9. Ordinance adoption by local jurisdictions 10. Local jurisdictions require nuisance sites to have a certificated / listed installation (UL, FM, NFPA) 11. Fire departments collect data 12. Fire departments explore innovative methods 13. Supervising station operators trained to industry standards 14. IAFC to work with fire alarm industry organizations,

57 Recap Working together, we can implement a successful program, as we did in burglar alarm. Have to work together given regulatory arena Testing and inspection are key IAFC Position Paper is the strategic base

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59 Questions?