Netwise & CMG for Cisco CallManager. Presentation of Netwise CMG system
|
|
|
- Imogene Gwendolyn Reynolds
- 8 years ago
- Views:
Transcription
1 Netwise & CMG for Cisco CallManager Presentation of Netwise CMG system
2 Key facts about Netwise Founded employees 25 in R&D 28 in service/support/training 13 in marketing/sales 4 in finance/admin Turnover 10 M 2002 Strong financial situation Profitable 5 quarters in a row. Sales increased 20% 1H 2003 > 900 installations in the Nordic Area Listed on the Stockholm Stock Exchange CEO Anders Wahlström
3 Some of our 700 customers ABB CAP Gemini E&Y Falck Fujitsu Invia Nordea Swedish Meats Aftonbladet Carnegie Finansinspektionen IF Skadeförsäkring Octapharma/Biovitrum Svensk Mjölk AGA Gas Casco Flygt Ingroup OK/Q8 SvD Akzo Nobel Cerderoth Folksam IOGT NTO Perstorp Svenskt Näringsliv Alcro Beckers Coop Fritidsresor Karolinska Institutet Poolia Sveriges Riksbank Alecta DN Föreningssparbanken Kungsör Kommun Ragn-Sells Sydsvenska Dagbladet Alfa Laval Dell Computer Gatu & fastighetskontoret Landstinget Halland Regeringskansliet Södra Älvsborgs Sjukhus Aller Deloitte & Touche Gunnar Dafgård Liseberg RRV Tamro Distribution Arbetsgivarverket Diligentia Göteborgs Universitet Lowe Brindfors Saab Tech TeliaSonera Arla Dun & Bradstreet Göteborgsposten Luftfartsverket Sandvik Information Tetra Pak Avesta Polarit Ecophon Halmstad kommun Luna Sandvikens Kommun Täby Kommun Bilia Effero Handelsbanken Länsförsäkringar Scania Universitetssjukhuset Lund Bodens Kommun Eka Chemicals Haninge Kommun Länsstyrelsen i Örebro Schenker Universitetssjukhuset Örebro Bofors Ekman & Co H&M Malmö Allmänna sjukus Servera R&S Vasakronan Bonnier Electrolux Holmen Data Manpower Skanska Vin&Sprit Borlänge Kommun Elekta Huddinge Universitetssjukhus McKinsey & Co Stena Metall Volvo BT Industries Esklistuna Kommun Ica Ahold Stockholmsmässan Öhrlings PWC 50 % av företagen på A-listan är Netwise användare
4 Netwise and Cisco joint deployments Installed base more than 70 sites Iceland State Hospital (Iceland) Maersk Data (Denmark) Stockholm University (Sweden) Gothenburg University (Sweden) Schlumberger Sema, (Sweden) NorCargo (Norway) Møller Group (Norway) ABB (Norway) Bane Tele (Norway) Raiffeisen Landesbank Bregenz (Austria) KPMG (Germany) Cap Gemini Ernst & Young (Sweden) ECE (Germany) Manpower (Sweden) Norges Idrettsforbund (Norway) Stokmarknes sykehus (Norway) Kommune Data (Denmark)
5 Netwise outside Sweden Denmark Established 1999 Norway Etablished jan 2000 Finland Etablished may 2000 Germany Etablished oct 2003.
6 Netwise Contact Management Attendant Console Office WEB Calendar connection Netwise Visit Netwise Phone Book Adminstration CMG 6.0 Accounting Traffic Analysis Administration TMG 2.5 Auto Attendant (ASR) Mobile Access Administration CMG Voice 6.0 MS SQL Server, MS Exchange, Lotus Notes, Groupwise Windows NT 4.x, Windows 2000 Server
7 Netwise Product Concept Measuring & analyzing Database Synchronization (LDAP) Tele Management Database Synchronization CMG 6.0 Mobile Access CMG Voice CCM - PBX Auto Attendant Integration - fixed - mobile - IP Automatic telephony services
8 Why Netwise Contact Management? More than 70% of Business Communication is carried out through the phone Average enterprise 30% of customer calls are lost or not reaching their intended person What s the price of a customer not being able to reach you? Treat your customers as you would like to be treated!
9 Netwise CMG highlights Integrated attendant console Presence Management - Integrattion with e-calendars ( Outlook / Exchange, Lotus Notes, Groupwise ) CMG Voice - IVR functionality for Presence information - Front end to the Voic - Seamless integration between Voice Mail and attendants
10 Netwise CMG highlights cont. Advanced search tools - Keywords ( skills, organization scheme etc ) - Integrated with call control - Integrated with paging systems / Multivendor support Multitenant / Support for ASP solutions Support for hybrid solutions with legacy PBX:s Integration to mobile networks GSM
11 Supported PBX-plattforms Cisco CallManager Alcatel 4400 Nortel Meridian Ericsson MD110 Siemens Hicom / HiPath Philips Sopho
12 Localization English German Swedish Danish Norwegian Finnish French ( to be released )
13 Netwise NOW 6.0 PC Attendant Console Advanced call handing functionality Advanced queue management Presence and availability management Screen pop-up with Presence information Fast and optimized GUI phonetic spelling search hierarchical organization search search for skills and responsibilities One-key-stroke commands Real time monitoring of line status Integrated and SMS Integrated Management of visitors Support for visually handicapped
14 Netwise Office Web 6.0 Personal tool for on-line Phone book Directory lookup with on-line Presence and Availability information Advanced directory search phonetic spelling search hierarchical organization search (organizational chart) search for skills and responsibilities Personal Presence and Availability Management with contact profiles Call Control Integrated and SMS Integrated Management of visitors Management of CMG Voice (record personal greeting messages, configure menus, language management )
15 Netwise e-calendar connection 6.0 Synchronization with e-calendars Bookings will be automatically transferred to the CMG system Set your personal contact profile (forward calls to Attendant, mobile phone, secretary, Voice mail) Support for Outlook, Notes and Groupwise
16 Netwise IP Phone Services 6.0 XML-menus Directory search Set your personal contact profile (forward calls to Attendant, mobile phone, secretary, Voice mail) Send SMS
17 Netwise CTC 2.1 highlights Call queuing Queue Messages ( position etc. ) View / pickup calls in queues Call parking Camp on services ( also for external devices like mobile phones ) Real-time Line state monitoring ( busy, forwarding ) IVR functionality in Queues Night services ( automatic / manual ). Optional IVR message when activated Scalable Redundancy ( failover ) Centralized Web-based configuration concept
18 Netwise NOW View of calls in queues Preview of calls in queues
19 Netwise CTC 2.1 call control Extension is busy Extension is forwarded
20 Netwise CTC 2.1 call control Extension was forwarded to attendant on no answer Extension was forwarded to attendant unconditionally
21 Netwise CTC 2.1 call control Extension was forwarded to attendant on no busy Transferring call to an extension
22 Netwise CTC 2.1 call control Recall on no answer Recall after camping on a busy extension
23 Netwise CMG for hybrid PBX / Cisco CallManager PSTN Attendants ISDN PBX ISDN Router / GW Office users Netwise NOW LAN IP phones Office user Netwise CMG Server Cisco CallManager
24 Netwise CMG 6.0 hybrid PBX / CCM highlights The same user interface for switchboard attendants to control both PBX- and IP-extensions Screen pop for forwarded calls Line State information is displayed prior to Call Setup Queuing of calls to a busy extension. Revert the call to the operator queue. Music on hold. Revert a blind-transferred call to the operator queue on no answer Call parking
25 Netwise CMG 6.0 integration to mobile telephony networks configuration example Enterprise PBX / Cisco CM ISDN / QSIG / H.323 Mobile Network Netwise CMG Server TCP/IP
26 Netwise CMG for FlexIPlan SimClient menu to manage Contact Profiles
27 Redundancy architecture overview CMG TELEPHONY SERVER 2.0 (CTC) SERVER 1 NQM CTC CM NCM NLSS TSP1 TSP2 TAPI DCOM NTXML/TCP DCOM TSP3 TSP4 NCM NLSS CTC CM NQM SERVER 2 CfgAgent
The Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based.
Unified Communication Suite for Microsoft Lync - Product Guide Release 2013 R1 May 31, 2013 Overview The Competella Unified Communication Suite includes excellent tools for switchboard attendants and contact
Aastra Contact Management Taking Care of Your Daily Business
Aastra Contact Management Taking Care of Your Daily Business Aastra Contact Management Taking Care of Your Daily Business CMG is sold worldwide. More than 3,000 customers and more than 3 million users
The Competella Unified Communication Suite adds queuing and call control functionality to Microsoft Lync beyond the level found in legacy PBX s.
Competella Unified Communication Suite for Microsoft Lync Product Portfolio Overview The Competella Unified Communication Suite adds queuing and call control functionality to Microsoft Lync beyond the
A TEM solution for increasing the visibility into your telecom expenses
Teleopti Pro A TEM solution for increasing the visibility into your telecom expenses Everything you need to cut costs, streamline administration and simplify internal processes Teleopti Pro is an effective
Arc Connect for Cisco CallManager - System Design Guide
Arc Connect for Cisco CallManager - System Design Guide Arc Solutions, 5 Bourne Court, Southend Road, Woodford, Essex, IG8 8HD United Kingdom Tel: +44 (0)208 498 8400, Fax: +44 (0)208 498 8499 www.arcsolutions.com
Aastra CMG Suite Unified & Collaborative Business Communications
Aastra CMG Suite Unified & Collaborative Business Communications Contact Management Taking Care of Your Daily Business The CMG suite is sold worldwide. Thousands of customers and millions of users work
Aastra Contact Management. Application Suite
Aastra Contact Management Application Suite Content Contact is business 3 Aastra CMG Application Suite 4 NOW 2007 6 Visit 2007 7 CTC Attendant 2007 9 Office Web 2007 11 Office Web - Quick 2007 12 Calendar
Cisco Unified Attendant Console Premium Edition Version 9.1
Data Sheet Cisco Unified Attendant Console Premium Edition Version 9.1 Cisco Unified Attendant Consoles are client-server applications that enable operators and receptionists to answer and quickly dispatch
Truly Unified Communications. This could be your corporate network:
The Comdasys MC Solution brings the features of your IP-PBX to your mobile phone in the palm of your hand. Its two components, the MC Controller and the MC Client, will enhance your business mobility.
ERICSSON BUSINESSPHONE OPERATOR SUITE
ERICSSON BUSINESSPHONE OPERATOR SUITE Ericsson BusinessPhone Operator Suite is business software that provides a unified working environment for telephone operators, integrating powerful call handling,
Press Coverage Globe Forum 2008
Press Coverage Globe Forum 2008 Press: Sydsvenska Dagbladet (Regional daily 124 100) 2 Press: Dagens Industri (Business news 115 000) 3 Press: Göteborgs-Posten (Regional daily 246 900) 4 Press: Göteborgs-Posten
ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS
ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS Ericsson Solidus ecare multimedia contact center is intelligently built on three fundamental groups of powerful
Accelerate with OpenScape Office
Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done
Universal Unified Communications Integration
Universal Unified Communications Integration Managing the convergence of unified communications to IP and into the cloud The Computer & Instrumentation Chapter of the IEEE New Jersey Coast Section October
X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features
Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to
Accelerate with OpenScape Office
Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done
Intel NetMerge Call Processing Software Introduction
Intel NetMerge Call Processing Software Introduction Order Number: 05-0414-007 Software/Version: Intel NetMerge Call Processing Software Version 6.0 INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION
With HD quality Full transparent networking features And on-demand capacity enhancements
Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP
Introducing Cisco Unified Communications Express
CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.
SOPHO IPC 100. The hybrid IP communication solution for small and medium-sized organisations
SOPHO IPC 100 The hybrid IP communication solution for small and medium-sized organisations Sense and simplicity Technology exists to help make our lives easier and more productive. So why is it so often
The NEC Infrontia DXE series are more than just voice communication systems.
The NEC Infrontia DXE series are more than just voice communication systems. Today business communications is more than just voice. Face to face communication will always be important but talking is only
IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online
1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The
Accelerate! Communication for the open minded. Siemens Enterprise Communications www.siemens-enterprise.com
Accelerate! OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done and
Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO
Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services
Avaya Product Comparison
Avaya Product Comparison Small and Medium Enterprise Systems June 2012 Architecture / Models Single Server; Hybrid IP PBX The IP Office 500 is a single SME Communications platform with pay as you grow
ALWAYS MORE THAN YOU EXPECT COMMUNICATIONS. ASSISTANT v4 INSTANT PRESENCE AND AVAILABILITY ENHANCE PRODUCTIVITY AND COLLABORATION
ALWAYS MORE THAN YOU EXPECT COMMUNICATIONS ASSISTANT v4 INSTANT PRESENCE AND AVAILABILITY ENHANCE PRODUCTIVITY AND COLLABORATION COMMUNICATIONS ASSISTANT VERSION 4 Panasonic Communication Assistant (CA)
UC Migration challenges and future of communication for Higher Education
UC Migration challenges and future of communication for Higher Education About Me Sami Ghias Telephony Services Leader Coventry University Email: sami.ghias@coventry.ac.uk Agenda Coventry University Communications
Cisco Unified Attendant Console Business Edition Version 9.1
Data Sheet Cisco Unified Attendant Console Business Edition Version 9.1 Cisco Unified Attendant Consoles are client-server applications that enable operators and receptionists to answer and quickly dispatch
Telia Promotor www.promotor.telia.se
Telia Promotor www.promotor.telia.se Göteborg Haninge Malmö Solna Uppsala Lilla Bommen 1 Box 168 SE 205 21 Malmö Box 2069 Box 1218 SE 411 04 Göteborg SE 136 23 Haninge SE 171 02 Solna SE 751 42 Uppsala
Telephony Strategy at Coventry University!
Telephony Strategy at Coventry University About Me Sami Ghias Telephony Services Leader Coventry University Email: sami.ghias@coventry.ac.uk Agenda Coventry University Telephony Infrastructure Enabling
Advantages of Using VoIP by Businesses in Armenia
Advantages of Using VoIP by Businesses in Armenia Some VoIP features that can benefit your business Beyond traditional features you'll find a host of other features that can help your business. Find me/follow
IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week
Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.
AYCTelecom. IPcts. The IP Converged Telephone System for the Small Business
AYCTelecom IPcts The IP Converged Telephone System for the Small Business AYC IPcts Concept An IP telephone system for Small Businesses Up to 8 incoming/outgoing trunk lines, 25 extension phones, Voicemail,
Cisco Unified Communications Manager Auto-Attendant
Cisco Unified Communications Manager Auto-Attendant This chapter provides information about Cisco Unified Communications Manager Auto-Attendant, a simple automated attendant, which allows callers to locate
EFFICIENT COMMUNICATION WITH XPHONE UNIFIED COMMUNICATIONS
NEW FUNCTIONS in Service Release 3 EFFICIENT COMMUNICATION WITH XPHONE UNIFIED COMMUNICATIONS The complete solution for any size of company Modular. Scalable. Platform-independent. COMPUTER TELEPHONY INTEGRATION
Building a Scalable Numbering Plan
Building a Scalable Numbering Plan Scalable Numbering Plan This topic describes the need for a scalable numbering plan in a VoIP network. Dial Plans Dial plans contain specific dialing patterns for a user
All included databases will be scanned automatically just by a single search and information is available to users immediately.
Data Sheet AND Directory 5.4 AND Directory offers you the possibility to include corporate information resources into your communications network and delivers access by phone, web browser or desktop. Besides
Step into the next level of office communication
Step into the next level of office communication Agenda ConVox Hosted IP-PBX Hosted IP-PBX v/s PBX comparison Setup comparison Comprehensive Features Admin Features Screen shot Summary of benefit comparison
IP Telephony Technology. IEEE ComSoc Meeting. Corey Coffin, SE Cisco Systems
IP Telephony Technology IEEE ComSoc Meeting Corey Coffin, SE Cisco Systems 1 Agenda IP Convergence Call Manager Deployment Models Case Studies Summary 2 Toll Bypass and IP Telephony PBX PBX Router/GW IP
Product Datasheet FrontDesk Attendant Console
Product Datasheet FrontDesk Attendant Console applications for Cisco Unified Communications Directory Solutions IPS Global Directory Web Directory IPS Popup Personal Directory ClickNDial Provisioning Corporate
Infrastructure and users Public and private providers/users Issues and approaches Discussion
Henrik Hansson Department of Computer and Systems Sciences Stockholm University Sweden elearning Baltics Rostock 1 2 July 2010 Infrastructure and users Public and private providers/users Issues and approaches
HiPath Xpressions V5.0 Unified Messaging
HiPath Xpressions V5.0 Unified Messaging Srdjan Milosavljevic ETF Beograd, Januar 2007 Protection notice / Copyright notice Today s Enterprise Communication Environment 67% of communication attempts result
Voice over IP for small companies and offices. HiPath BizIP. www.siemens.com/hipath
Voice over IP for small companies and offices HiPath BizIP www.siemens.com/hipath HiPath BizIP Just Communicate! The countdown is over. Are you revving up your company, changing processes or wanting to
IP Office - Voice Communications Capabilities
IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:
Easy call handling Combines telephone directories from various sources Determines employees current location
Peter Connects Attendant is a powerful operator station allowing fast and easy handling of large numbers of phone calls. The software is easy to use and provides a range of smart features for flawless
Cisco Unified Attendant Console Advanced Version 10.0
Data Sheet Cisco Unified Attendant Console Advanced Version 10.0 Product Overview Manage high volumes of calls from customers, employees, and business partners smoothly and efficiently. Cisco Unified Attendant
NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service
NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,
2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)
Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication
Enterprise Edge Communications Manager 2.0. Voice Capabilities
Enterprise Edge Communications Manager 2.0 Voice Capabilities Enterprise Edge 1000 System Functionality System Management Voice Apps Call Switching Appls. Range of Current and Future Telsets IP Data Network
Van Buren County Unified Voice Communication RFP
Van Buren County Unified Voice Communication RFP Table of Contents Contents 1 General Information and Instructions... 2 1.1 Company Profile... 2 1.2 Purpose of Project... 2 1.3 Goals and Objectives...
Asterisk: The Future of Your Phone Service
Asterisk: The Future of Your Phone Service What is an Asterisk PBX? Overview Asterisk is an open source / open standards hybrid phone system that uses standard computer hardware and software to unite all
Intelligent Migration to IP
Intelligent Migration to IP Unifying Communications Workers are often challenged by a lack of integration between devices and applications, meaning an interruption in communications and in some cases an
Dialogic 2000 Media Gateway Series
Media Gateway Dialogic 2000 Media Gateway Series The (DMG2000 Gateways) is a set of turnkey appliances that seamlessly merge traditional PSTN technology with IP networks. These economical gateways help
VMX Business Phone Systems. Connecting People Connecting Business. Customer Proposition
VMX Business Phone Systems Connecting People Connecting Business What is the VMX? Private on-premise telephone system (PBX) that enables phones to communicate with the outside world through the Internet.
The all-in-one Unified Communications solution for SMBs.
OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success
Avaya Interaction Center
IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Avaya Interaction Center Overview Avaya Interaction Center helps simplify management of multimedia customer service, helping businesses better
ehealth and VoIP Overview
ehealth and VoIP Overview Voice over IP (VoIP) configurations can be very complex. Your network could contain a variety of devices, applications, and configuration capabilities to support voice traffic.
Frustrated with your current NON-unified communications
Frustrated with your current NON-unified communications solution want to know how to transform and innovate your existing investment? Troy Roberts General Manager AUS/NZ CallTime Solutions Opening Question
LDK STEP INTO THE FUTURE
LDK STEP INTO THE FUTURE READY FOR THE FUTURE IS YOUR BUSINESS BENEFITING FROM THE EVOLUTION IN COMMUNICATIONS? n Use an IP phone at home or when you are travelling to make and receive calls as if you
Administering Cisco Unified Communications Manager (ACUCM) v10.0
Administering Cisco Unified Communications Manager (ACUCM) v10.0 This five day instructor-led course presented by Cisco training partners to their end customers. Students will learn the basic procedures
TOPCALL Unified Messaging
Jay Lassman Product Report 15 September 2003 TOPCALL Unified Messaging Summary TOPCALL Unified Messaging natively integrates with Microsoft Exchange, Lotus Notes and Novell GroupWise; operates with most
Cisco Unified CallConnector for Microsoft Windows
for Microsoft Windows Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more
04/09/2007 EP520 IP PBX. 1.1 Overview
1.1 Overview The EP520 IP PBX is an embedded Voice over IP (VoIP) Server with Session Initiation Protocol (SIP) to provide IP extension phone connection for global virtual office of small-to-medium business
Wave IP Business Communications Systems. Powerful. Flexible. Dependable.
Wave IP Business Communications Systems Powerful. Flexible. Dependable. Increased Productivity. Lower Costs. Edge 700 phone Wave IP - Applications Inside TM Vertical s Wave IP Business Communications System
Why choose an Asteriskbased. from Foehn? A communication solution that will answer your call. Based on the world s largest open source platform
Asterisk Systems Why choose an Asteriskbased phone system from Foehn? Asterisk is the world s leading open source telephony platform. It s a software product that can turn a general purpose computer into
Nortel Networks. Succession Solutions. for the Enterprise. High-performance Internet Telephony for the enterprise
Nortel Networks Succession Solutions High-performance Internet Telephony for the enterprise for the Enterprise When Nortel Networks asked: What do you want Internet Telephony to be? We heard: As reliable
Avaya Interaction Center
Highlights IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Seamless support for applications integration and contact management across Voice over IP, e-mail, web chat, SMS, and self service
Supporting Multiple PBXs in Hybrid Deployment Models
NetVanta Unified Communications Technical Note Supporting Multiple PBXs in Hybrid Deployment Models Application Note for Hybrid Deployments The goal of this technical note is to ensure that you can leverage
LessWires Advanced IP Soft-PBX System
LessWires Advanced IP Soft-PBX System Our IP soft-pbx is a complete communications platform. In addition to having PBX functionality, the system is a soft-switch, a protocol gateway, a media server, and
Product Range TELES NGN
TELES Class 5 NGN TELES NGN Product Range TELES Class 5 Solution is a standard based, scalable architecture that minimizes integration time and enables you to go live quickly. The solution is access agnostic
Outsourcing IT projects from Sweden
Outsourcing IT projects from Sweden What are the current and future characteristics of the Swedish IT outsourcing market, and how can vendors optimise their performance? What does the market demand for
Using Asterisk with Odin s OTX Boards
Using Asterisk with Odin s OTX Boards Table of Contents: Abstract...1 Overview...1 Features...2 Conclusion...5 About Odin TeleSystems Inc...5 HeadQuarters:...6 Abstract Odin TeleSystems supports corporate
SOPHO IPC 100. The advanced IP-PBX communication solution for small and medium-sized organisations
SOPHO IPC 100 The advanced IP-PBX communication solution for small and medium-sized organisations Sense and simplicity Technology exists to help make our lives easier and more productive. So why is it
VoIP and IP Telephony @ IT Tralee
VoIP and IP Telephony @ IT Tralee chris.bradshaw@staff.ittralee.ie Presentation outline: Basic overview of IP telephony and technology Detailed overview of VoIP @ IT Tralee deployment How IPT has benefited
Mida TerraFaxPro. Overview. Why Deploy a Fax Server
Mida TerraFaxPro Overview TerraFaxPro is the IP Fax Server (FoIP) solution from Mida Solutions, based on the world leading Dialogic Brooktrout SR140 fax software technology. TerraFaxPro manages incoming
Kyle Haefner Communications Programmer Telecommunications Colorado State University. Open Source Telecommunications. Applications to Education
Kyle Haefner Communications Programmer Telecommunications Colorado State University Open Source Telecommunications Applications to Education The Ongoing Dilemma Current telephony equipment is becoming
Telecommunications Disaster Recovery and business continuity Services. copyright 2006 Corpotel, inc www.corpotel.com / 1 877 4205111
Telecommunications Disaster Recovery and business continuity Services CorpoTel Services Our portfolio of services in MIS and Telecom can greatly assist your company We have provided disaster planning and
Aastra BusinessPhone Voice Messaging and Unified Messaging» Access to your messages anywhere, anytime and any media
Aastra BusinessPhone Voice Messaging and Unified Messaging» Access to your messages anywhere, anytime and any media The mobile enterprise demands access to different applications wherever you are using
Avaya Interaction Center
Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies
Telesnap Snapware 2011
Telesnap Snapware 2011 Snapware is a personal productivity and presence management solution with integrated high end CTI functionality. On the one hand a comfortable usage of all telephony functions of
IP-PBX for Small to Large Enterprises
IP-PBX for Small to Large Enterprises WHITE PAPER May 2011 Contents Executive Summary Pg.1 IP Telephony An Overview Pg. 2 Matrix IP-PBX solution for Small to Large Enterprises Pg. 4 Benefits of IP-Telephony
BT Hosted IPT (VoIP)
BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications
Smart service solutions that add value to your operation
Smart service solutions that add value to your operation Sure, service can be smart! as a leading service provider, we deliver flexible and safe solutions that free up time and resources. but more than
Dialogic 2000 Media Gateway Series
Datasheet Media Gateway Dialogic 2000 Media Gateway Series Formerly Dialogic T1/E1-IP Media Gateways (TIMG) The Dialogic 2000 Media Gateway (DMG2000) series is a set of turnkey appliances that seamlessly
EPYGI QX IP PBXs & GATEWAYS
EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to
Cisco TelePresence Management Suite
Data Sheet Product Overview Figure 1. Cisco TelePresence Management Suite (Cisco TMS) provides complete control and management of telepresence conferencing and media services infrastructure and endpoints,
Standard & Poor's Nordic and Baltic Ratings
Issuer DENMARK Standard & Poor's Nordic and Baltic Ratings Long-term rating Outlook A.P. Moller - Maersk A/S BBB+ Stable BRFkredit A/S A- Stable A-2 Codan Forsikrings A/S A Stable Danfoss A/S BBB Stable
INTEGRATED COMMUNICATIONS
INTEGRATED COMMUNICATIONS THROUGH CLOUD-BASED TELEPHONY T: 086 123 TALK F: 086 1234 FAX E: sales@talking.co.za www.talking.co.za UPGRADE AND CUT LOOSE FROM YOUR OUTDATED PHONE SYSTEM Lessen your expenses
How To Make A Successful Business From A Profit
UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges
How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or
Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based
Meridian Public Schools
+- Meridian Public Schools Unified Communications Request for Proposal April 12 th 2012 Submitted by: Vendor Name: Phone #: Email: TABLE OF CONTENTS 1. COMPANY OVERVIEW...3 2. INSTRUCTIONS...4 2.1. OBJECTIVE...4
Rander CTI Software. Superior Software for Panasonic PBXs
Rander CTI Software Superior Software for Panasonic PBXs Looking up each telephone number? Manually dialing each number? Waiting while the phone rings? Connecting to a wrong number because you mis-dialed?
FacetPhone IP-PBX. IP From the Ground Up
FacetPhone IP-PBX IP From the Ground Up FacetPhone: FacetPhone is a completely new phone system designed for small to medium size businesses. Facet- Phone is an IP-PBX that completely integrates the company
UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360
UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking
Information. OpenScape Contact Center Voice Portal V7.0 R2 Enable Open Dialogue, Intuitive Interaction, and Seamless Handoff
Information V7.0 R2 Enable Open Dialogue, Intuitive Interaction, and Seamless Handoff Communication for the open minded Siemens Enterprise Communications www.enterprise.siemens.com/open Highlights Seamlessly
business communications server KX-ns1000 Discover a world of benefits in one business communications solution.
business communications server Discover a world of benefits in one business communications solution. An IP Platform to Deliver Business Communication INTRODUCING THE PANASONIC In the current era Business
Product Guide A5000 R5.4 Multi-company Services - CONTENTS -
- CONTENTS - 23. MULTI-COMPANY SERVICES... 2 23.1 MULTI-COMPANY APPLICATION IN AN IP NETWORK... 3 23.2 ABBREVIATED NUMBERS PER "COMPANY-DEPARTMENT" ENTITY... 4 23.3 NUMBERS BARRED FOR SPECIFIC "COMPANY-DEPARTMENT"
RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009
Systems Development Proposal Scott Klarman March 15, 2009 Systems Development Proposal Page 2 Planning Objective: RAS Associates will be working to acquire a second location in Detroit to add to their
ATLANTIC COMMUNICATIONS GROUP
ATLANTIC S GROUP 122 Morewood Crescent, Moncton, New Brunswick, Canada, E1A 6L3 Telephone: (506)857-0605 Fax: (506)857-0130 Email: acgltd@nbnet.nb.ca INTRODUCTION CALL CENTER FEATURES EASY TO USE SKILL-BASED
D.N.A. 5.6 MANAGEMENT APPLICATIONS
D.N.A. 5.6 MANAGEMENT APPLICATIONS The D.N.A. suite of is composed of management specific and end user. The management allow administrators to maintain, monitor, and adjust configurations and data to maximize