WELCOME TO THE HOTEL BRISTOL SALZBURG

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1 Dear Guest WELCOME TO THE HOTEL BRISTOL SALZBURG Careful and with lots of love to details we rebuild and renovated this cultural asset of Salzburg to create an exclusive hotel for you, that offers every luxury you would expect, without losing the flair of this historic building. In 1619 Archbishop Paris Lodron laid the foundation stone to today s Hôtel Bristol. For centuries the building was residence of several noble families. Numerous times it was extended and rebuilt until it got end of 19 th century its present look. The city of Salzburg opened in 1892 the first hotel of the city with electricity, the so called Electricity-Hotel. The electric generators of the hotel provided the majority of the electric power for a big part of the city the hotel was renamed into Hotel Bristol. The term Hotel Bristol is renowned and common for a lot of hotels worldwide and goes back to the city of Bristol in the UK where, for the first time travelers were accommodated for payment. Approximately 90 years ago the hotel was bought by the family and is ever since one of the few privately owned hotels in the city of Salzburg. Enjoy the comfort of your room, the view and the unique ambiance of the city around the hotel. The festival city lies beneath your feet. Our staff will be there 24/7 for your every need but for some general information please find a listing off some of our services in the following pages. From A like adaptors to Z we are here for your every wish. Our front desk can be reached on telephone number 5 or through the short dial button on your telephone. Our awarded restaurant Polo Lounge offers a combination of regional and international cuisine. For a table reservation or some room service please dial 7 or the short dial button on your telephone. Enjoy your stay with us! Theodor Magrutsch GM Mag. Christian Lackner Owner

2 A to Z Adapter We hold adapters for most electronic devices at the Front Desk. Allergy All our rooms are equipped with anti-allergic bed linen. Baby cot/crib If you need a baby cot/crib, please contact the Front Desk. Babysitter If you need a Babysitter please contact the Front Desk. Please note that HÔTEL BRISTOL SALZBURG acts just as intermediary and that all agreements have to be clarified directly with the Babysitter. Bar Our hotel bar is located on the ground floor with a spacious lounge and an open fireplace. Opening hours are daily from 11 am to midnight. Bathrobe In the bathroom a hotel s own bathrobe is at your disposal, which you may buy at the Front Desk. Beauty & Wellness We are pleased to make appointments for a massage, hairdresser or a cosmetician on request. Right across the street you will find the beauty salon Lisa Cosmetics. For further information, please contact our staff at the Front Desk. Breakfast Start the day with our sumptuous breakfast buffet from 7:00-10:30 am. Sundays, bank holidays and during festival times until 11:00 am. Of course you can also have breakfast in the room. Please hang the ordering list on the evening before on your door or call the restaurant (number 7). Computer In the lobby and the SKETCH LOUNGE two computer terminals are available day and night. We are pleased to provide a Laptop in your room on request. Credit Cards We accept EC-Card, Diners Club, Euro Card, Master Card, Visa card and JCB.

3 Departure We kindly ask you to vacate your room on departure day by 12 noon. If you would require a late check-out please contact the Front Desk latest on the evening prior to your departure. Dogs Please feel free to bring your small dog (up to 5 kg) with you. Your four-legged friend stays with us for per day. However we would like to indicate that in case of damage the holder of the animal is liable. Please note that dogs are not allowed in our restaurant. Excursions/Rental Cars We are pleased to inform you about leisure activities. If you want to rent a car or order a limousine chauffeur we are pleased to arrange everything according to your personal wishes. Fire In case of fire, please act prudently and follow the signs to the emergency exits. Report immediately fire or burning smell. Do not use elevators in case of fire. Flight-information Please contact our team at reception for information, bookings and confirmations. The nearest international airports are Salzburg and Munich. We would be pleased to arrange a transfer to the airport or train station. Flowers The Front Desk would be pleased to order flowers for you. These will be delivered then as soon as possible. Guest Comments Your honest and constructive comment is important for us. Please contact us directly if you are using one of our services were not satisfied. Only then we can be your and our own high standards. We are looking forward to hear your opinion. In your information folder you will find a form which you can fill out. Hairdryer All our bathrooms are equipped with a hairdryer. Ironing & Sewing Please contact the Front Desk for ironing service or sewing work. We are pleased to forward your wishes to the housekeeping promptly. Letters/Postcards We offer to take your letters / postcards to the post office for you.

4 Lost & Found Should something go lost during your stay or you forget something on your departure, we will retain the lost property discreetly for you in the office of the housekeeper and send them to you on request. Luggage If we can help you with your luggage, please contact the Front Desk. Magazines Magazines and newspapers are available at the Front Desk for you. On request, newspapers can be brought up to your room as well. Should you require special, especially international, newspapers, please let us know the day before. Messages After consulting you, we will connect incoming calls for you. Messages, faxes or mail news will be brought up to your room or will be kept safe at the Front Desk in your absence. Minibar Our minibar refills daily. The items taken from your minibar are registered by the housekeeper and will be charged to your room. Money Change We gladly change for you your foreign banknotes to the hotel-day sentence at the reception into euros. Office work Please talk to the Front Desk if we may help you with office work. Sending and receiving faxes and s are as well possible as copying and printing documents. Pharmacy/Doctor We are pleased to name you the closest pharmacies on duty and might take care of various errands. Please consider that we have to abide by the law regarding prescription medication. In case a doctor is required we are glad to refer to the doctor on duty. In emergency cases we will organize medical aid right to the hotel. Photographer We will gladly arrange a photographer for personal memories of your stay at Hotel Bristol Salzburg in Mozart's city. Please contact the Front Desk. Pillows If you need more pillows please contact our housekeeping department.

5 Room Service We offer room service 24 hours a day (see also our room service menu). Please contact our restaurant at extension 7. Safes In your room you will find a safe where you can store your valuables. Of course, we can keep you re your things in our safe at the reception for you as well. We do not take any liability for exposed valuables. Shoe Shine Service If you want to have your shoes cleaned overnight, we kindly ask you to put your shoes outside the door on the eve. Please contact the Front Desk if you want to have your shoes cleaned during the day. We will immediately pick up your shoes and bring them cleaned back to your room. Smoking In our SKETCH BAR & LOUNGE you can find separate sections for smokers and nonsmokers. Solemn mass Please contact the Front Desk for the current times. Table Reservation We kindly ask you to reserve a table in our restaurant Polo Lounge in time. Please call our restaurant at extension 7 or the Front Desk at extension 5. Of course, we will recommend you other restaurants in the city and surrounding area or restaurants according to your preferences. Taxi If you need a taxi, please contact the Front Desk. Telephone All the rooms are equipped with a direct dial telephone. The phone fee is 0.22 per unit. To get an outside line, please dial "0". If you want to call another room, simply dial the appropriate room number. Please let us know if we can be of any help in finding your desired number. Television program Your room is equipped with a television and a remote control. You will find a TV guide with the current television program in your information folder. You will find an overview of all the channels in your folder as well.

6 Tourist-Information The Salzburg Tourist Information Office is located on Mozart Square and is open daily from 9 am to 6 pm. At the tourist information you will get information about Salzburg, tickets to cultural events and more information. With pleasure, we will assist you for all tourist and cultural arrangements. Vases Please ask our housekeeping for suitable vases. Voucher Make a very special gift to your family, your friends, your colleagues or your business partners. Be it a romantic dinner, a breakfast, a night in a suite or a stay for a very special occasion. We can prepare the vouchers for all hotel services. Please contact the reception - we advise you in choosing and we will issue the right voucher immediately. Wakeup Call We would be very pleased to note your wish for a wakeup call. Weddings Salzburg - and especially the HÔTEL BRITSOL SALZBURG - is popular for weddings and honeymoon stays. All information we hold quite ready for you at the reception and with pleasure we assist you in all your arrangements. Wireless In the entire hotel, complimentary high-speed wireless network is available. Z If you find a word with the letter Z, we will arrange it.