Generates new ideas and approaches to deal with changing market demands, technology and internal initiatives

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1 Core Competencies Driving Results Communication / Trust Innovation / Adaptability Collaboration Leadership - Set direction Works Safely: demonstrates understanding / adherence to Raises safety concerns and issues to the attention of leadership. Time Management: stays focused uses time effectively and prevents irrelevant issues or distractions from interfering with work completion. Listening: effectively listens, correctly interprets messages. Asks questions if further clarification is needed. Learn Continuously: Pursue ways to develop and apply new Flexible and Adaptable: willingness to try new ways of doing things. Supports vision and direction of DLC. Cooperates: Works Success: offers assistance, commitment to the team Individual Contributors (Union through Associate IV levels) Customer Focus: committed to customer satisfaction. Seeks information to understand customer expectations, needs, issues and problems. Takes Accountability: responds quickly, bring issues to closure. Demonstrates strong attention to detail. Drives to achieve value added results. Clearly Communicates: clarifies purpose and importance, stresses major points, follows a logical sequence. Communicates with enthusiasm and impact. Adjusts to the Audience: uses terms, examples and analogies that others. Seeks input, checks understanding. Thinks about potential impact outside of one s own area Continuous improvement: target focus to address meaningful work issues that add value to the bottom line. Challenge paradigms seek alternative ways to solve problems. Involves Others: demonstrates openness to others ideas, fully involves others in team decisions and actions; values and uses individual difference and talents Facilitates Agreement: tries to build agreement on outcomes and actions.

2 - Set direction Individual Contributors, leading without direct authority (Specialist through Experts) Planning & Organizing: actively, prioritizes and tracks work. Develops timelines and milestones. Leverages available resources to complete work efficiently. ability to analyze and interpret data to from multiple sources to identify business issues. Commits to action after weighing alternative solutions against important decision criteria. bring issues to closure. Is focused on details. Ensures outcomes are aligned with customer and shareholder value. adjusts style to and holds audience attention. Displays confidence and enthusiasm when speaking in front of groups. Effectively develops written communications. others. Cooperates: Works Success: offers assistance, Business Acumen: demonstrates understanding and support of DLC, policies procedures and financials. Demonstrates ability to assess and balance risk to control operating costs. Delegate responsibility: allocate tasks & responsibility to others to maximize productivity and effectiveness. Define parameters, provide support without removing responsibility. Stays informed Developing others: provide guidance to others to strengthen knowledge, skills and abilities needed to accomplish tasks. Create a learning environment, be approachable and available.

3 - Sets direction Managerial (Supervisors through General Managers) Planning & Organizing: actively, prioritizes and tracks work. Develops timelines and milestones. Leverages available resources to complete work efficiently. Communicates effectively with leadership and subordinates. Evaluates situations, data and implication. makes decision after appropriately weighing options. bring issues to closure. Ensures outcomes are aligned with customer and shareholder value. captures and holds audience attention. Displays confidence and enthusiasm when speaking in front of groups. Effectively develops written communications. others. Cooperates: works Success offers assistance, Business Acumen: demonstrates understanding and support of DLC, policies procedures and financials. Demonstrates ability to assess and balance risk to control operating costs. Aligns and communicate team direction. Team Leadership: develop, motivate and guide team to attain to meet Create shared purpose, establish processes and procedure. Celebrate and recognize success. Coaching and Developing Others: provide feedback instruction and development guidance to employees. Set expectations, clarify performance, provide timely feedback, evaluate skills gaps, act as a coach and mentor.

4 - Sets direction Executive Leadership (Directors and above) Planning & Organizing: Sets direction and priorities for work within area of direct responsibility. Large scale budgets and implementation. obtains information and identifies key issues and relationship relevant to achieving long range goal or vision. Commits communicates and sticks to course of action. Accountable for goal attainment of teams. Ensures outcomes are aligned with customer and shareholder value. captures and holds audience attention. Displays confidence and enthusiasm when speaking in front of groups. Effectively develops written communications. others. Cooperates: works Success offers assistance, Strategic Direction: Evaluates and sets the strategic direction of DLC, policies procedures and financials. Establishes implementation, organizational structure and communicates the vision throughout organization. Executive Disposition: possesses a poised, credible and confident demeanor that fosters respect and upholds the vision and values of DLC. Advocates for the organization and manages stress of position. Coaching and Developing Others: determines talent gaps, recruits strategically, champions talent development, emphasizes retention. Provides timely feedback and leadership development to directs.

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