FRANK A. MULLIGAN. Mobile:

Transcription

1 FRANK A. MULLIGAN Mobile: Frank Mulligan is currently an Adjunct Professor with the Stern School of Business at New York University (NYU) in Shanghai, where he teaches Corporate Communications. He is also lecturing in a program called China Human Resources (HR) with Professor Peter Cappelli (Wharton) at the China Europe International Business School (CEIBS). He has previous experience of lecturing for visiting MBA students from Rutgers, University of California, Copenhagen Business School etc. on both the Chinese economy and Human Resources issues in China. Frank has a preference for lecturing in management, organizational behavior and human resources. He also has a strong interest in how new technologies, such as Web 2.0 and social networking, intersect with these three disciplines. Professional History Accetis International ( now) Managing Partner, China Set up new operations in China for Accetis International as Managing Partner. Managed all operations, built up the team and raised service standard to a higher level with the introduction of the Toyota Production System (TPS), and software process control (ATS). Built software mapping function for clients to support world-wide searches Conducted first global searches from China Extended base of international MNC clients and shifted to senior level searches Built business up by 300% and to 20 staff in 2008 Expanded into HR consulting and Social Networking Training (HRrelated). Expanded into Recruitment Process Outsourcing (RPO) Erin (Group) International ( ) Chief Representative China (General Manager)

2 Set up new operations in China for computer software products in hiring, skills testing, psychometric profiling and educational verification. Operating as Recruit China and Talent Software. Built functionality for first Applicant Tracking System (ATS) in China, delivered in both Chinese and English Added new functionality including skills testing and verification Built new client base of international companies for recruitment services Norman Broadbent International ( 99 00) Chief Representative China Approached by this UK-listed Executive Search Firm to head up their operations in China. My assigned role was to rebuild the operations after a period of slow growth. Norman Broadbent s sales volume had declined in tandem with the rest of the market as the Asian currency crisis hit. In addition, the office in Beijing had closed down and the operations moved to Shanghai. The challenge was to overcome this negative spiral and rebuild the search capabilities and the brand name. Sale volume increased significantly and accordingly the team grew from 1 to 5. Rebuilt the search team, setup research capabilities, re-branded and broadened the service range Re-launched Norman Broadbent International into the Chinese market Signed the first NBI Regional Expatriate search in Asia Signed the first NBI Management Contract search relationship in Asia Signed the first internet search for NBI in China Increased 2000 month-on-month sales volume by 200% over 1999 Irish Trade Board/Irish Embassy ( 97-99) ITB Director, China & Hong Kong First Secretary (Commercial), Irish Embassy, Beijing

3 Recruited to this privately managed but government-funded organization to increase Irish exports (non-food) to China by $25 million per annum. Previously the China and Hong Kong markets had been managed from Hong Kong. This had yielded mixed results with a small increase in exports from a variety of companies and largely concentrated in Hong Kong. My first job was to move the office from Hong Kong to Shanghai and also set up an office within the Irish Embassy in Beijing. My approach to the market was to target specific sectors where Irish capabilities are matched with strong growth in the Chinese market. During my tenure the number of companies reporting sales in China increased from 40 in 97 to 80 in 99. This increase was in Telecom & IT Software/Hardware, Engineering Consultancy and Education. Other targeted niche sectors such as film and aviation also saw new entrants. The mission by the Irish Prime Minister in Sept. 98 provided another vehicle to increase Irish exports. The Irish Trade Board was chosen to manage the business element of the mission. This involved creating the invitation list, selling the companies on the opportunities in China and managing the itinerary. Over 5 days, 26 Irish companies had 250 meetings organized with Chinese VARs, resellers, system integrators and potential joint venture partners. 5 commercial contracts worth more than $20 million were signed. Industry specific seminars were organized with China Telecom, Unicom, Chinese Universities/ and a China-Ireland Software Conference was held with the Chinese Ministry of Foreign Trade & Economic Cooperation. The mission was a huge success and led to the creation by the Irish Prime Minister of an Asia Pacific Strategy Group with a specific remit to decide on extra resources for China. The group s final report was delivered in mid 99. Subsequently, a new Consulate was created in Shanghai and additional staff were assigned to China, Singapore and Australia. Registered and setup the Irish Trade Board office in Shanghai. Recruited team for Beijing, Shanghai and Hong Kong. 6 reports. Increased active companies in the China market from 40 to 80 Catalyzed the market for education and software Initiated the Ireland China Film Co-Production Agreement Successfully organized the largest trade mission (26 companies) from Ireland to China Siemens Limited China ( 95-97) Manager, China Strategy & Planning Group Member, Task Force China

4 I joined the company as both manager in the Strategic Planning group and a member of Task Force China. The Task Force was created by Siemens to build an infrastructure in China suitable for the high level of investments that Siemens made after 93. Members included the Asia Pacific Strategic Planning Director, the China Commercial Director and representatives of relevant departments in Germany. Projects included ongoing joint venture support; the setting up of the financial department, legal department and sales offices; and specific projects on logistics and joint venture support. The Strategic Planning role included operating the system for JV financial reporting, setting up the structure for competitor research and supporting divisions in negotiation and joint venture contract signings. Built up strategic planning function Built research capability, accredited local research suppliers and Supported joint venture negotiations, support, closure and contract signing Assisted in the creation of Finance and Legal Departments Coopers & Lybrand Management Consultants Pte. Ltd ( 93-95) Manager, I.T. & Telecoms Industry Sector Group, Singapore Managed the Strategy & Planning and HR Department for Coopers in Singapore. The clients were largely tech companies and the services covered Business Process Re-Engineering & Strategic Planning. Most projects involved the creation of a strategic plan and specific projects that rolled out of that plan. Almost all involved the HR function and after one year I was asked to take responsibility for the HR Department. The consulting work was regionally driven, with my direct superior for IT located in Taiwan. Much of the work was for implementation in Singapore but also covered Malaysia, Hong Kong, Indonesia and Australia. Specific projects included: American I.T. solutions manufacturer Redesigned material & trained dealer managers on the Management of Resellers and the Management Reporting System (Data warehouse) Hong Kong Government Managed project to establish the efficacy of Singapore s I.T. policies and their relevance to the development of Hong Kong s I.T. industry

5 A Singapore Information Technology Institute Developed & led seminars on Sales & Marketing for I.T. professionals and; Strategy & Due Diligence of potential partners Manufacturing & distribution company Managed company s Business Planning project including development of Business Mission & Strategies, Financial Information System (FIS) and HR System Economic Development Board, Singapore Public presentation of Coopers & Lybrand s approach to Business Process Reengineering and Business Planning in various seminar formats. Financed and supported by the EDB as a means to deliver high-level international consulting support to Singapore companies. Electrotest (S) Pte Ltd ( 91-93) Sales Manager, Singapore As a user of Electrotest equipment I was recruited in Ireland to open an office in Asia. I did the initial market research and set up in Singapore. Sold directly in Singapore and referred regional potential channel partners to Ireland office. Evaluated potential for manufacturing in Singapore and introduced prototypes to manufacturers. My decision to do an MBA in the States was based on the belief that the company would always remain small and would not offer me a career. M.J. Flood (Systems) U.K. ( 87-91) Computer Services Manager Recruited for the computer service division Implemented service quality system Measurable increase in quality: uptimes, contractual commitments, arrival times and successful completions Assisted in the development of service franchises for products at the end of the product life cycle. Set up a remote diagnostic system for client software update and support ABC Software Systems ( 84-87) Technical Services Manager, Engineer Created MS-DOS based POS system for retailers Supported O/S change from SORD to MSDOS for in-house accounting software Developed dealer support system for portable PC sales (Toshiba)

6 Qualifications M.B.A. in International Business, Concordia International University, Milwaukee, Wisconsin, USA 1993 Advanced Diploma Business Administration (ADBA), Association of Business Executives, U.K 1991 Diploma in Computer Electronics, FAS, Ireland 1984 Training Accetis Paris (2008) Accetis Paris (2007) Baltimore, London (1999) New Horizons, Shanghai (2000) ITB (1998) Various IT (1985 now) NBI, London (2000) NBI, London (2000) Proway, Shanghai (2000) Comms Consult, Shanghai (2000) C&L Singapore (1994) ITB Dublin (1998) DISC Training Selling Skills Understanding Cryptography Webmaster Internet Research Unix, ATM, Lotus, ACT!.. Search Consulting Process Psychometric Profiling MBTI Introduction Thomas International Introduction Reseller & Dealer Management PR & Media Relations Personal Particulars Age 49 Nationality Ireland Marital Status Married, 2 children Fluency Conversational Mandarin; basic French frank.mulligan@recruit-china.com Mobile