AMPS Information. The keypad pictures listed here may vary from your panel type.

Transcription

1 AMPS Information General Notes: The communication of your ADT Alarm System may be impacted as a result of the recent FCC ruling allowing phone / cellular service providers to switch to a digital only format. The phone connections to an alarm system will need to meet new FCC guidelines. The keypad pictures listed here may vary from your panel type. The keypad may need to be reset again to clear any trouble conditions if the keypad receives additional trouble conditions, alarms or performs a self diagnostic test. Even if you are able to temporarily silence the trouble conditions coming from the keypad, the system may not be able to communicate to the Customer Monitoring Centers and you will not be protected. You may be required to upgrade your system to maintain protection for your home, family or business. Please contact our Customer Monitoring Centers for additional troubleshooting assistance or to schedule a service visit. Click on type of Alarm listed below to view specific information: A910, Safewatch Plus - Entrepreneur Ademco Lynx DMP-XR500 DSC1555, DSC PC1500/1550, DSC864, DSC Power 832 Focus 100D Focus 200 Cadet & 200P, Focus 200 Quantum ITI Simon, ITI Concord Express LCD, ITI Caretaker ITI Concord Express LED ITI Simon Radionics Safewatch Plus RF Safewatch Custom RF or Caretaker Plus RF Safewatch Pro 3000 Vista 10, Vista 10E, Vista 10SE, Vista 15, Vista 20, Vista 50, Vista 128

2 A910, Safewatch Plus - Entrepreneur Step 2: Press the * (Star) key to silence the trouble condition. Step 2: Press and hold the 9 until three beeps are heard, release and then enter Master Code. (Lights will flash), press 8,#,0,* Note: This will transmit the signal immediately

3 Ademco Lynx Step 2: Enter your user code then press OFF. OR Step 2: Press * (Status/Ready) button Step 2: Follow the steps To Silence Trouble Beeps. Then arm then disarm system to clear FC on keypad. Pressing the *(Star) button twice will give a detailed status of the system. For Comm Fail, FC, CF displayed on keypad: a. Call ADT to test system. b. Activate Burglar alarm or Keypad panic. Disarm system twice. Then arm and then disarm system again. For bf displayed on keypad: a. Find Control Panel, b. Open door and disconnect RJ31X (Telephone jack) c. Call ADT to test system. b. Activate Burglar alarm or Keypad panic. Disarm system twice. Then arm and then disarm system again.

4 DMP-XR500 Step 2: Enter your user/master code Step 3a: Access the user Menu. Step 3b: Press Command to change display. Step 4: The keypad should display Alarm Silence? Step 5: Press any Select key to silence the bells. Step 6: Exit user Menu Step 2: Enter your user/master code Step 3: Access the user Menu. Step 4: Press Command until Sensor Reset displays. Step 5: Press right soft key. Step 6: Will display Sensors OFF for 5 sec. followed by Sensors ON. Step: 7 Exit user Menu.

5 DSC PC1555 Step 2: Press the # (Pound) key, and then enter your user code twice. Step 2: Press *, 2. Step 3: Check Led lights. Notes: LED keypad: If the #3 is showing this is a telephone line problem and it is suggested to contact your telephone company if you have a land line. If the #4 is showing this is a communication failure problem with either your land line phone line or radio/cellular back up unit. LCD keypad: Press < (Left arrow) or > (Right arrow) to view trouble. To exit Trouble Viewing Mode press #.

6 DSC PC1500/1550 Step 2: Press the # (Pound) key. Step 3: Arm and then disarm your system. Step 2: Press the # (Pound) key. Step 3: Arm and then disarm your system. Note: Pressing the * (Star) key then the number 2 will show which trouble condition exists (If they exist). If the #4 is showing this is a communication failure problem with either your land line phone line or radio/cellular back up unit. Press the # (Pound) key to exit the trouble diagnostic menu.

7 DSC 864 Step 2: Press the # (Pound) key, then arm and then disarm your system. OR Step 2: Press # Step 2: Press *, 2. Step 3: Check Led lights. Notes: LED keypad: If the #3 is showing this is a telephone line problem and it is suggested to contact your telephone company if you have a land line. If the #4 is showing this is a communication failure problem with either your land line phone line or radio/cellular back up unit. LCD keypad: Press< (Left arrow) or > (Right arrow) to view trouble. To exit Trouble Viewing Mode press #.

8 DSC Power 832 Step 2: Press the # (Pound) key. Step 3: Arm and then disarm your system. Step 2: Press the # (Pound) key. Note: Pressing the * (Star) key then the number 2 will show which trouble condition exists (If they exist). If the #3 is showing this is a telephone line problem and it is suggested to contact your telephone company if you have a land line. If the #4 is showing this is a communication failure problem with either your land line phone line or radio/cellular back up unit. Press the # (Pound) key to exit the trouble diagnostic menu.

9 Focus 100D Step 2: Enter your user code. Step 3: Press RESET. Step 4: Press reset ALARMS. Step 5: System will read whether or not all points have been reset. If they have been reset, press CONTINUE, then QUIT. Wait 3 sec. to make sure comm. Fail does not come back up. If they have not been reset, press SEE POINTS to display the trouble condition. Step 2: If your display is reading Communication Failure or Line Trouble verify if your phone lines are working. Enter code, press MORE, MORE, STATUS. The keypad will now display three conditions and their statuses: AC POWER, BATT, and TEL M and B. TEL M refers to the main phone, TEL B refers to the backup phone. Each will have their own statuses. Note: The system will not be able to be armed if there is a communication problem. The communication problem will have to be resolved first.

10 Focus 200 Cadet & 200P, Focus 200 Quantum Step 2: Enter your user code. Step 3: Press RESET. Step 4: Press reset ALARMS. Step 5: System will read whether or not all points have been reset. If they have been reset, press CONTINUE, then QUIT. Wait 3 sec. to make sure comm. Fail does not come back up. If they have not been reset, press SEE POINTS to display the trouble condition. Step 2: If your display is reading Communication Failure or Line Trouble verify if your phone lines are working. Note: The system will not be able to be armed if there is a communication problem. The communication problem will have to be resolved first.

11 ITI Simon, ITI Concord Express LCD, ITI Caretaker Step 2: Enter your user code then press 1, Enter your user code then press 1 OR Step 2: Press STATUS. If keypad display shows communication failure or phone line trouble, test system. Step 2: Enter your user code then press 1, Enter your user code then press 1 Step 3: Test communication Testing system communications via telephone land line.lat the keypad push 8, enter user code, 2, Reset keypad, push 1. enter user code Testing with wireless transmitter backup: Go to control panel, open door and disconnect RJ31X (Telephone jack). Next go to keypad and push 8, enter user code, 2. Reset keypad, push 1. enter user code

12 ITI Concord Express LED Step 2: Press STATUS (silenced for 12 hrs) To Reset a Communication Failure: Testing system with landline Step 1: Locate your keypad Step 2: Enter 1, user code, 1, user code Step 3: Enter 8, user code, 2 (Phone test) Step 4: Enter 1, user code (Reset) This should reset a phone failure. If a signal was transmitted and received at the Customer monitoring center via the landline the communications path is good. Testing with wireless transmitter backup: Step 1: Locate your control panel Step 2: Open door and disconnect RJ31X (Telephone jack). Step 3: Locate your keypad Step 4: Enter 1, user code, 1, user code Step 5: Enter 8, user code, 2 (Phone test) Step 6: Enter 1, user code (Reset) This should reset a phone failure. If a signal was transmitted and received at the Customer monitoring center via the cellular or radio back up the communications path is good.

13 ITI Simon Step 2: Press System Status button twice. Step 2: Press Disarm, then User code. OR Step 2: Perform Phone Test. a. Open keypad and access secondary menu. b. Enter user code using numbered buttons. Note; these are usually in red ink and are not the same buttons used on primary menu. c. Press TEST button twice (Voice should announce Phone Test ) d. Press DONE button e. Close keypad f. Panel voice should announce Phone Okay if test is successful Note: If the above steps do not work. Press the System status button to announce the trouble condition

14 Radionics Step 2: Press COMMAND, 4 Step 3: Press the command button then the numbers 4 then 7. Step 2: Press COMMAND, 4,1 Step 3: Press the command button then the numbers 4 then 7.

15 Safewatch Plus RF Step 2: Press STATUS twice (Good for 12 hours) Step 2: Press the status button twice. Step3: Enter user code, 8 (Phone test) Step 4: Enter user code, 1 (Reset) This should reset a phone failure. If a signal was transmitted and received at the Customer monitoring center via the landline the communications path is good.

16 Safewatch Custom RF or Caretaker Plus RF Step 2: Press STATUS twice (Good for 12 hours) Step 2: Press the status button twice. Step 3. Enter user code, 8 (Phone test) Step 4. Enter user code, 1 (Reset) This should reset a phone failure. If a signal was transmitted and received at the Customer monitoring center via the landline the communications path is good.

17 Safewatch Pro 3000 To Reset a Communication Failure: Step 2: Press * Status/Ready Button For Com Fail, FC, CF displayed at the keypad: Step 1: Locate your keypad and make sure the keypad says Ready. Step 2: Enter user code, 5, 1 (Sends signal) Step 3: Enter user code, 1 (Resets keypad) Step 4: Arm and disarm system (This will clear FC, CF, Com Fail from the keypad). If a signal was transmitted and received at the Customer monitoring center via the landline the communications path is good. For bf displayed on keypad; Step 1:Find Control Panel, Step 2: Open door and disconnect RJ31X (Telephone jack). Step 3: Locate your keypad Step 4: Enter user code, 5, 1 (Sends signal) Step 5: Enter user code, 1 (Resets keypad) Step 6: Arm and disarm system (This will clear bf from the keypad). If a signal was transmitted and received at the Customer monitoring center via the cellular or radio back up the communications path is good.

18 Vista 10, Vista 10E, Vista 10SE, Vista 15, Vista 20, Vista 50, Vista 128 (panels all work the same) Step 2: Press * (Status/Ready) Button To Reset a Communication Failure: For Comm Fail, FC, CF displayed on keypad: Step 1: Locate your keypad Step 2: Enter user code, 5 (Sends signal) Step 3: Enter user code, 1 (Resets keypad) Step 4: Arm and disarm system (This will clear FC, CF, Com Fail from the keypad.) If a signal was transmitted and received at the Customer monitoring center via the landline the communications path is good For bf displayed on keypad; Step 1: Find Control Panel, Step 2: Open door and disconnect RJ31X (Telephone jack) Step 3: Locate your keypad Step 4: Enter user code, 5 (Sends signal) Step 5: Enter user code, 1 (Resets keypad) Step 6: Arm and disarm system (This will clear bf from the keypad.) If a signal was transmitted and received at the Customer monitoring center via the cellular or radio back up the communications path is good