Maximise the uptime and performance of your ENDOALPHA system

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1 Maximise the uptime and performance of your ENDOALPHA system SYSTEMs INTEGRATION ALPHA CARE Service Solutions

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3 Customised service plans for sustainable high performance Budget restrictions and cost pressure are among the main challenges hospitals are facing today. Patients need to be treated faster without compromising on quality and safety. Investing in new medical technologies is a good approach to streamline processes and to stay competitive. However, such an investment must deliver significant advantages and it needs to pay off fast. The new modular service concept ALPHA CARE is designed to do just that: Hospitals can rapidly regain the whole value of their new ENDOALPHA solution and protect the investment in the long run! Each ALPHA CARE service contract is a tailor-made service plan which meets the individual requirements of the hospital. In simple terms: With ALPHA CARE you get the service you need.

4 Building knowledge and enhancing skills MR Sven Böttjer, OR Block Manager, Amalie Sieveking Hospital, Hamburg, Germany We ensure quick and efficient operating processes by an optimal synergy between ENDOALPHA know-how and well-educated staff and surgeons. The ALPHA CARE service programme takes all aspects into account for those who work with ENDOALPHA. Keeping the technology up and running is one part, but adequate training and continuous support of all users and technical staff is even more important for a smooth workflow. Therefore, personal and direct knowledge exchange is an integral part of the ALPHA CARE service concept. of the ENDOALPHA system. Each course includes a practical hands-on session and refines troubleshooting techniques to enhance professional skills and manage minor incidents properly. Surgeons and staff alike benefit from the intelligent modular service concept as they are continuously trained to utilise the maximum potential of ENDOALPHA. Olympus experts at the Medical Training Centre in Hamburg developed special training for different user groups with different skill levels. The new basic and advanced courses provide comprehensive training on the different components

5 Minimising financial risks and maximising availability Mr Alexander Mainda, OR Block Manager, Kantonsspital Baden, Baden, Switzerland ALPHA CARE facilitates staff planning and speeds up workflows in the OR. Equally, working safety and convenience are notably increased. Long-term risk assurance and investment protection are the most important factors regarding the financial aspects of a substantial innovation such as ENDOALPHA. With ALPHA CARE, hospitals can depend on a unique concept that is built to maximise the availability of the ENDOALPHA system and to control total cost of ownership. The modular approach gives flexibility to purchase a tailor-made service solution that best suits individual needs. Cost of downtime can be minimised by anticipating the manifold causes of possible system failures and implementing regular maintenance, software updating and user training. The costs of a service agreement are rapidly outweighed by the associated benefits. Surgeons and doctors profit from a consistently reliable technology, fast support from well-educated staff and high credibility towards patients if all interventions are performed according to the protocol. The focus on high uptime in combination with professional training, support and service excellence makes the new ALPHA CARE programme highly valuable even for the most demanding hospitals.

6 ALPHA CARE basic The solid foundation for a secure investment ALPHA CARE basic The ALPHA CARE basic service components provide the basis for successful ENDOALPHA operation. All audiovisual and integration products including display panels are covered. The basic service modules are essential to maintain the high safety and quality standards of the integrated OR. Hospitals benefit from comprehensive support services that go beyond warranty. Regular planned maintenance actions and software updates are aimed to prevent failures while maintaining the reliability of the system for a long and useful service life. In case of incidents that cannot be solved immediately by trained hospital staff, dedicated local phone support is available. A team of ENDOALPHA specialists all over Europe assists in troubleshooting and determines supportive actions to bring the system back to full operation. Directly after the installation of ENDOALPHA, a final test and independent TÜV certification will be provided the prerequisite for successful operation. ALPHA CARE basic training is tailored to the specific needs of medical and technical staff. Follow-up training ensures long-term knowledge transfer and gives all users confidence in using the ENDOALPHA system. Within the yearly review meeting, an Olympus service representative supports the partner hospital in assessing the value of the investment, which is linked to actual equipment operating time. The progress of achievements with regard to system availability is based on the final number of ascertained ENDOALPHA system deviations and service assignments undertaken throughout the year.

7 ALPHA CARE basic Basic Service Modules Final Test and TÜV Certification Independent quality assurance of the complete installation: Detailed TÜV report and certificate, if all operational safety and quality requirements are fulfilled. Basic Application Training Regular in-service training for all users and support staff: Professional hands-on training and documents to ease system usage and keep knowledge up-to-date. Basic Technical Training Technical in-service training: Professional training and documents for technical staff, including first-line service support and troubleshooting. Specialist Help Desk Dedicated phone line: Comprehensive service support by local ENDOALPHA specialists, backed up by an international support team. Software Updates Installation of all software updates that are developed to increase the operational reliability and safety. Yearly Review Meeting Helpful expert advice and recommendations for the future: Final report based on the findings of all preventive and corrective work performed. Scheduled Preventive Maintenance Regular equipment and safety checks: Detailed inspection report after each visit, including failures detected and maintenance performed.

8 ALPHA CARE plus The flexible long-term risk assurance and investment protection ALPHA CARE plus ALPHA CARE plus features a wide choice of optional service modules including extended service levels, advanced training, re-certification, all-risk coverage and more. These optional modules are add-ons to the basic ALPHA CARE basic plan and allow full flexibility in creating a custom service package that fits each individual ENDOALPHA configuration. Each customer can select from a range of well-defined service modules according to his individual needs. Advanced application and technical training is offered at the Olympus Medical Training Centre in Hamburg, Germany. Advanced users and technical staff benefit from working on the latest ENDOALPHA equipment and can improve their skills under ideal training conditions. Extended help desk options, emergency field visits, on-site repairs, complemented by remote services for specific components, help to keep inconvenient and costly downtime to a minimum. The main aim of this flexible service plan is to support the hospitals in managing the financial risk during the complete lifetime of their investment. With re-certification, hospitals can rely on a regular safety assessment of their ENDOALPHA system and feel comfortable during all kinds of medical procedures. Professional training at the Olympus Medical Training Centre in Hamburg, Germany

9 ALPHA CARE plus Optional Service Modules Re-Certification Safety inspections according to TÜV inspection standards: Bi-annual update on system performance status compared to original specifications. Additional Application Training Additional in-service training for new staff: Regular newcomer training to establish basic user know-how. Advanced Application Training Expert classes for advanced users: Full overview on all system functions and operating principles, including hands-on training and troubleshooting techniques. Advanced Technical Training Expert classes for advanced technical staff: ENDOALPHA technology, procedures and compliance, including second-line maintenance. Extended Specialist Help Desk Dedicated phone line: Extended support options by local ENDOALPHA specialists, backed up by international service support. Remote Service Online failure diagnosis and troubleshooting by Olympus experts via a remote connection.

10 ALPHA CARE plus Optional Service Modules Software Upgrades* Implementation of all developed software upgrades: New and expanded features, including hardware and software configuration on-site. Emergency Field Visits Fast and unlimited emergency support on-site: Guaranteed on-site response time depending on individual needs. Olympus Medical and Surgical Endoscopy Equipment Please contact your local Olympus service representative for service options available. Third-party Vendor Equipment For surgical lights, boom arms, surgeon cameras, patient tables, etc. please contact your local Olympus service representative to discuss service options available. Corrective Maintenance Repair risk coverage (parts & labour): Genuine Olympus repairs and replacement parts required during preventive and corrective maintenance work. *ENDOALPHA Documentation/ENDOBASE and Video Management

11 The best service solutions for your individual requirements ALPHA CARE Service Modules at a glance Module basic obligatory plus optional Module basic obligatory plus optional Final Test and TÜV Certification Specialist Help Desk (normal working hours) Re-certification (bi-annual) Extended Help Desk Basic Application Training Software Updates Additional Application Training Software Upgrades* Advanced Application Training Yearly Review Meeting Basic Technical Training Medical Endoscopy Equipment Advanced Technical Training Surgical Endoscopy Equipment Preventive Maintenance Third-party Vendor Equipment Emergency Field Visits *ENDOALPHA Documentation and Video Management Corrective Maintenance (Repairs & Parts) Remote Service Note: ALPHA CARE is available as an annual or multi-year service agreement. We are continuously extending our services. However, some modules might not be available throughout Europe. Please contact your local Olympus representative for detailed information. For more information please refer to:

12 Specifications, design and accessories are subject to change without any notice or obligation on the part of the manufacturer. E /09 RK Postbox Hamburg, Germany