Summary Table Voluntary Product Accessibility Template

Transcription

1 PLANTRONICS VPAT 8 Product: Call Center Polaris Headsets (Non-HAC) Over the Head Noise Canceling: P101N, P61N Over the Head Voice Tube: P101, P61 Over the Ear Voice Tube: P41 In the Ear Noise Canceling: P81N In the Ear Voice Tube: P81 Convertible Noise Canceling: P141N Behind the Head Noise Canceling: P181N Behind the Head Voice Tube: P181 Summary Table Voluntary Product Accessibility Template Section Software Applications and Operating Systems Section Web-based internet information and applications Section Telecommunications Products Not Applicable- not a software or operating system product. Not Applicable- not a web-based application. Not Applicable- not a video or Section Video and Multi-media Products multimedia product. Not Applicable- not a self-contained, Section Self-Contained, Closed Products closed product. Not Applicable- not a desktop or Section Desktop and Portable Computers portable computer. Section Functional Performance Criteria VPAT 8 covers Call Center Polaris Headsets (non-hac) operated with Headset Ready telephone systems. Page 1 of 6

2 VPAT 8 Product: Call Center Polaris Headsets (Non-HAC) Over the Head Noise Canceling: P101N, P61N Over the Head Voice Tube: P101, P61 Over the Ear Noise Canceling: P41N Over the Ear Voice Tube: P41 In the Ear Noise Canceling: P81N, P31N In the Ear Voice Tube: P81, P31 Convertible Noise Canceling: P141N Behind the Head Noise Canceling: P181N Behind the Head Voice Tube: P181 Section Telecommunications Products - Detail Voluntary Product Accessibility Template (a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTY s. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. (b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. (c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTY s. Headsets support voice communication. Headsets must be plugged into a TTY designed for Voice Carry Over (VCO) and Hearing Carry Over (HCO). Telephone system controls allow users to intermix speech with TTY features. Headsets will not interfere with VCO and HCO TTY s using cross-manufacturer nonproprietary standard TTY signal protocols. Headsets will not interfere with VCO and HCO TTY s providing voice mail, auto-attendant, and interactive voice response functions. Page 2 of 6

3 (d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. (e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTY s, and for users who cannot see displays. (f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 db. For incremental volume control, at least one intermediate step of 12 db of gain shall be provided. (g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. (h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. (i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable: This requirement applies to voice mail, messaging, auto attendant and IVR systems. It does not apply to headsets. Not Applicable: This requirement applies to caller identification and similar functions. It does not apply to headsets. Not Applicable: Volume control is a function of the telephone system. through Equivalent Facilitation Does not Support The origin of this rule was to protect multiple users of public payphones who have different needs for increased volume. Headsets tend to be worn by a single user. When connected to a compliant Headset ready telephone system the headsets allow users to adjust volume through the telephone system and will protect users from loud sounds regardless of volume setting. See VPAT 7 for Polaris Headsets that meet the FCC Hearing Aid Compatibility Act (HAC) requirements. Headsets do not possess circuitry capable of generating interference per ANSI/IEEE C63.19 Standard. Page 3 of 6

4 (j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, nonproprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. (k)(1) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys. (k)(2) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum. (k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. (k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible through either touch or sound. Not Applicable: Support of key repeat is a function of the telephone system. Headsets do not interfere with communications and do not remove information. Support is supplied by the Headset Ready Telephone system. Page 4 of 6

5 VPAT 8 Product: Call Center Polaris Headsets (Non-HAC) Over the Head Noise Canceling: P101N, P61N Over the Head Voice Tube: P101, P61 Over the Ear Voice Tube: P41 In the Ear Noise Canceling: P81N In the Ear Voice Tube: P81 Convertible Noise Canceling: P141N Behind the Head Noise Canceling: P181N Behind the Head Voice Tube: P181 Section Functional Performance Criteria - Detail Voluntary Product Accessibility Template (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Does not Support Support for people who are blind or visually impaired is provided through use of a compliant Headset ready telephone system. Support for people who are visually impaired is provided through use of a compliant Headset ready telephone system. Support for people who are deaf or hard of hearing is provided through headsets that are Hearing Aid Compatible (HAC) and operable with VCO and HCO TTY s. See VPAT 7 for Headsets that meet the FCC Hearing Aid Compatibility Act (HAC) requirements. Page 5 of 6

6 (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Headsets are operable with VCO and HCO TTY s. P101 and P101N require fine motor control for operating the optional setup control that changes the tone of the speaker. This is a one-time setup at installation. Support for people who have limited reach and strength is provided through use of a compliant Headset Ready telephone system. Section Information, Documentation and Support (a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. (c) Support services for products shall accommodate the communication needs of end-users with disabilities. A description of the accessibility and compatibility features of products can be obtained upon request via , fax, web site or telephone. Support services for people with speech and hearing disabilities are available through TTY, , fax and Live Chat. Page 6 of 6