Mission. Vision. Our Values: Raben Group

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1 EN Raben Group

2 Raben Group Mission We build our Customers competitive advantage by supplying them with reliable solutions and a friendly service. Vision To Become a Leader Everywhere We Are. Our Values: Entrepreneurship Customer Orientation We Act with Passion Professionalism Reliability 02

3 The contemporary world is developing fast and it is becoming more and more demanding. The access to information has become crucial and it seems that this tendency will continue to grow in the future. Forecasting the future bears more and more risk in this ever-changing and unpredictable reality and life teaches us that only those best prepared are able to adjust to new conditions. Such situation requires also determination in achieving our objectives together - just like one team who work together to achieve determined stages of a venture. Only the companies which can make quick decisions and flexibly react to changes are able to operate well and offer better and better products or services, regardless of the circumstances. It is necessary to gain a strong position on the market. One of the ways to do this is efficient logistics. Our mission is to provide services which allow our Customers to build their competitive advantage on their markets, to deliver their products and render services in an effective way, and to develop their enterprises. At the same time, we provide them with friendly and personalized customer service. Our everyday work is guided by values which are signposts on the road to achieve our objectives. We focus on continuous development, improvement of our competencies; we implement innovations and we want to be the trendsetter of the logistics sector. Ewald Raben Raben Group Chief Executive Officer What makes us different is the friendly customer service. Our success is strengthening the image of the reliable and trustworthy partner in logistics. Ewald Raben Raben Group Chief Executive Officer

4 Raben Group Strong roots - stable growth Raben Group has operated in Europe for over 80 years. Our roots stem from the Netherlands, frequently called the cradle of European logistics, where in Winterswijk - Meddo, the idea for a company was born, which gave rise to Raben Group. It was where Raben family set up the first company which started operations in We have built a comprehensive offer, also thorough establishing separate brands, under which we render specialized services. We offer comprehensive logistics services including: contract logistics including warehousing and a variety of value-added services, domestic distribution, international road transport, comprehensive services for fresh products, sea and air freight forwarding and intermodal transport. Over 130 our own locations is the foundation of our potential on the markets of Western, Central and Eastern Europe. We reach the destination through our own branches or the network of terminals of our forwarding Partners. I work with a group of people who think in a similar way. We feel responsible for our tasks and we respect each other. Maciej Szałaga, Fresh Logistics Warehouse, Poland 04

5 Customers tell us what they need and our team designs tailor-made logistics solutions, such as, e.g. cross-border distribution projects. Audrius Losunovas, General Manager, Baltic States

6 Raben Group Proper tools Each day, over 5 thousand vehicles at our disposal set out to deliver shipments. From the largest swap body containers or trailers, offering additional loading space (the so-called double deckers), through vehicles equipped with loading lifts, to the smallest vehicles with the capacity of 1.5t, used for distribution in city centres. If need arises, shipments are transported in appropriately regulated humidity and temperature conditions. The vehicles are equipped with electronic devices which monitor their location. Modern IT systems support everyday operational activities of Raben Group. All processes connected with the flow of goods are carefully administered. This allows for efficient management of resources and applying various terms of releasing goods from the warehouse, depending on the wishes of the Customer. Scanning bar codes and transport documents, the system of monitoring the route of the shipment, also via a mobile phone, the application for placing orders, Track & Trace system - all this is at the disposal of our Customers. When I was a little girl, I already knew I wanted to be a driver. Now I drive a truck and I love it. Raben Group uses modern, safe and comfortable fleet, which for me, means the comfort of work, especially during long routes. Magdalena Mrowińska, Driver, Poland 06

7 Customers pay attention to the quality of our fleet which means reliable deliveries as well as environmental protection. Pascal Mateman, Transport Department, the Netherlands

8 Raben Group Experience in warehousing We offer a million of square meters of warehousing space. Distribution centres have class A warehousing space, also in controlled temperature and humidity. Modern cross-dock warehouses mean faster and more effective handling of shipments in transport. Our space is divided into food and non food, and in the non food space, apart from high storage, we use block storage for, e.g. white goods. We also have specialized storage space for dangerous goods. We are improving both our resources and processes. When executing certain logistics projects, we utilize processes such as voice-picking, pick to zero or multi order picking. RFT Technology (radio frequency) supports operations in all our locations. Raben Group also offers value-added services (VAS), such as: foiling, labelling, preparing promotional sets and co-manufacturing. The modern warehouse does not exist without the support of new technologies. Interfaces between IT systems used by Customers (e.g. ERP class systems like SAP) and WMS systems (warehouse management system) form a crucial support for processes, thanks to which warehousing services gain new dimensions. Raben Group, as a logistics operator fully aware of this fact, offers a full package of standard interfaces. 08

9 IT tools and solutions are something indispensable for the existence of modern logistics. Therefore, Raben Group is investing in this field of business and cares for the development of the infrastructure. Georg Proß, Business Development, Germany

10 Raben Group Irreplaceable Even the cutting-edge technological solutions would be useless if it was not for our greatest asset - Employees, who are able to fully utilize the tools at their disposal. Their competencies and qualifications allow us to face the challenges posed by everyday processing of logistics orders. We employ approximately 8 thousand Employees. We also cooperate with as many Subcontractors. Effective communication and freedom in exchanging opinions foster the formulation of innovative ideas and help in efficient cooperation. Customer satisfaction is our most important motivator. Customers are the reason why we implement the processes of continuous improvement and increasing the quality. On many occasions we have proved our experience, competencies and innovativeness, which has been noted and acknowledged by the industry in the form of many valuable awards. I work in a white-goods warehouse with valueadded services. They may be really diversified and this sector will grow with time. Pavel Cink, Jazlovice Warehouse, the Czech Republic 10

11 Working with people has been as important as logistics for me. In Raben Group, I am able to combine these two aspects and I can develop professionally. Inna Ocheretnaya, Domestic Distribution, Ukraine

12 Raben Group CSR Corporate Social Responsibility We follow the words of Milton Friedman who wrote that an enterprise may exist only as long as it is needed by the society. Our activities within Corporate Social Responsibility (CSR) fit the company profile and are connected with the business reality. The most important, however, is the fact that CSR strategy has been added to the business objectives of the company. According to our CSR vision, which is: being a trendsetter in our sector in giving the additional value through sustainable solutions, our goals for the coming years are: Taking care of health and guaranteeing safety Partnership, dialogue and sharing with stakeholders Attracting and retaining the best staff Compensating negative impact on the environment Promoting the role and quality of transportation and logistics services We strive for perfection Since the beginning of our existence, we have concentrated on the quality of rendered services. Step by step we have implemented procedures required in our line of work and we have gained certificates in order to continuously increase the standard of our services. Particular companies use systems implemented according to international norms and standards (such as ISO, IFS, TAPA, AEO, etc.). We are aware how the organisation of our operations may influence the activities and, as a result, the image of our Customers. That is why, we have implemented and we maintain the risk management process, within which we develop Business Continuity Management (BCM) procedures. They comply with legal regulations and meet the expectations of our Customers. Raben Group regularly replaces its fleet with new vehicles - this increases efficiency and reliability in transport. Ľuboš Korec, Country Manager, Slovakia 12

13 The people I work with understand the concept of environmental protection and its influence on our future existence. Ágnes Bolyki, CSR Coordinator, Hungary

14 Raben Group Our brands: Raben brand renders services on the European market. Thanks to the flat organisational structure, quick and flexible decision-making process and upgrading the tools and infrastructure, we are able to develop services and our offer in each of the countries where we are present and recognized, especially as Raben. This does not mean, however, that this is our only brand... For more information, visit: always a fresh look Since 2002, Fresh Logistics has specialised in comprehensive logistics services for fresh products such as dairy, cold cuts, fish, ready-to-serve foods and fat products, which require controlled temperature from +2 C to +6 C in the whole logistics chain. The offer is addressed to domestic producers and importers as well as international corporations. The priority in our company is providing the Customer with the highest standard of services and friendly customer service. Fresh Logistics owns a network of terminals located in Poland and in Ukraine. In the scope of international shipments, the company covers almost the whole Europe. For more information, visit: on the land, sea and in the air Raben Sea & Air renders services of sea and air freight forwarding on the global scale and of dynamically growing intermodal transport. Sea freight forwarding includes the shipments of full container loads (FCL) and less than container loads (LCL) in the door to door system. Customs services in export, import and storage in warehouses and bonded warehouses form a complementary offer to freight forwarding services. We are a part of Global Freight Group (GFG). For more information, visit: 14

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