Common Sense Solutions in a Complex World

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2 Common Sense Solutions in a Complex World VISUAL Manufacturing Engineering Definition Shop Floor Control Job Costing Quoting and Estimating Customer Order Entry Order Management Purchasing VISUAL APS Inventory Control Executive Information System (EIS) Common Sense Throughput for CEOs VISUAL Messages Dimensional Inventory Tracking Statistical Sales Forecasting Master Production Schedule (MPS) Material Requirements Planning (MRP) Advanced Material Planning (AMP) Part Traceability Plant and Equipment Maintenance Labor and Material Barcoding Interbranch Transfers (IBT) Electronic Data Interchange (EDI) Product Configurator Engineering Change Control (EC) VISUAL Data Import Utility Shipment Tracking VISUAL DesignLink (CAD Integration) VISUAL Customer Relationship Management (VISUAL CRM ) VISUAL Internet Order Management VISUAL Quality Gage Maintenance Contact Management Employee Development Document Management Process Management Projects/Task Management Product Data Management (PDM/PDM+) Vendor Contact, Vendor Performance Production Part Approval Process (PPAP) Advanced Product Quality Planning (APQP) Preventive Maintenance Audit, Cost of Quality Nonconformance, Corrective Action Inspection, Statistical Process Control+ VISUAL Financials Accounts Payable Accounts Receivable General Ledger Bank Reconciliation Cash Management VISUAL Distribution VISUAL Enterprise VISUAL DCMS Warehouse Management System (WMS) Transportation Management System (TMS) VISUAL Human Resources VISUAL Payroll VISUAL Directions Computer Based Training (CBT) Lilly Software Associates, Inc. provides a full line of Supply Chain Management solutions VISUAL Manufacturing incorporates Enterprise Resource Planning (ERP), Advanced Planning and Scheduling (APS), Manufacturing Execution Systems (MES), Quality Management, Customer Relationship Management (CRM), E-Business, and Warehouse Management System (WMS) capabilities. With this variety of fully integrated products, you can move seamlessly between all facets of your company from order management, to the plant floor, to distribution. Lilly Software provides pragmatic and innovative solutions for manufacturers and distributors, and we are the only vendor to offer patented concurrent scheduling of materials and resources. Whatever your planning and production strategies custom, make-to-order, assemble-to-order, make-to-stock, or mixed mode Lilly Software and VISUAL Manufacturing provide a comprehensive end-to-end business solution. VISUAL Manufacturing gives you the power and control to manage your business for success In today s highly competitive manufacturing market, you must respond quickly to your customers requests and you require software that can meet your company s needs today and in the future. You want immediate control over your business with a system that can be implemented in months not years; a system that is easy to use but powerful enough to let you see every aspect of your business at the click of a button. VISUAL Manufacturing was the first true Windows-based, client/server ERP solution offered to the manufacturing community. Today, VISUAL Manufacturing operates within distributed environments using COM, DCOM, and ADO technologies. It has a highly scalable, unified system architecture and runs on Novell s Netware, Windows NT, Windows 2000, UNIX, and AS/400 platforms using SQLBase, SQLServer, Oracle, or DB2 /400 relational database technology. VISUAL Manufacturing supports interoperability with other applications through ODBC and XML messaging, and complies with the Microsoft DNA-M 2000 initiative.

3 QUOTING & ESTIMATING You can create professional and comprehensive quotations with VISUAL Manufacturing s Quoting and Estimating capabilities. With VISUAL, you can easily copy a pre-existing quote, work order, or Bill of Material (BOM), modify the new quote to match your customer s specifications, and turn that quote into a sales order. VISUAL quickly estimates your costs using material, labor, burden, and outside services and determines realistic delivery dates based on material and resource availability. ORDER ENTRY AND ORDER MANAGEMENT VISUAL Manufacturing s Customer Order Entry functionality and integration allows your representatives to take action on credit problems, reschedule requirements, and release orders to meet shipment dates. The addition of the Order Management window improves order monitoring and maintenance by offering powerful search features, drag-and-drop capabilities, and self populating tables for rapid data entry. Order Management offers your customer service personnel instant access to complete sales order and customer history information. VISUAL improves your customer communication by providing representatives with credit status, order backlog, material and resource availability, order acknowledgements, commissions, percentage of completion, and shipping information. SCHEDULING The VISUAL Manufacturing Scheduling Window shows your business at work with easy-to-understand color graphics. VISUAL Manufacturing s scheduling features include two powerful tools, the Global Scheduler and the Scheduling Window, that work together to ensure the most efficient use of your materials and resources. With Lilly Software s patented concurrent scheduling software, VISUAL notifies you when materials and capacity are unavailable. The flexibility of the scheduler allows you to simply drag-and-drop orders to help you maximize production and deliver your products on time, every time. You can view resource utilization and capacity restrictions, and perform unlimited what-if scenarios to determine the effects of changing capacity, load, or timing. MANUFACTURING WINDOW/ SHOP FLOOR CONTROL The Manufacturing Window is the master engineering and production management tool within VISUAL Manufacturing. You can create an engineering plan or a BOM quickly and easily using a full-color graphical display and point-and-click technology. VISUAL makes it simple to combine all the steps from your engineering master into a single work order with multi-levels and receive real-time information from the highest level of summarization to the lowest level of detail for each individual transaction or operation. You can also open an unlimited number of windows, as well as quickly copy work orders. From the Manufacturing Window, you can compare estimated, actual, variance, and projected costs, and perform infinite what-if scheduling, availability checks, and material netting. VISUAL DESIGNLINK VISUAL DesignLink uses XML to seamlessly integrate CAD (Computer Aided Design) drawings with your manufacturing BOMs. With DesignLink, you can browse and add parts directly into your drawings from the VISUAL Manufacturing database. You can automatically build an Engineering Master from the BOM you create within a drawing and convert this data into a quote or work order from within VISUAL Manufacturing. DesignLink helps you eliminate redundant data entry, perform simple or complex part searches, and maintain a reliable source of information about engineering designs and parts. COSTING VISUAL integrates three levels of inventory costing (Actual, Standard, and Average) within its job costing methodology. Users can manage all inventory purchase receipts, shipments, and inventory transfers in real-time, which reveals accurate, up-to-the-minute inventory or production costs. VISUAL fully supports normal purchasing functions and additionally allows users to earmark (link) specific purchases to existing work orders on the plant floor. INTERBRANCH TRANSFERS By tracking unique Stock Keeping Units (SKU), you can easily replenish inventory to one or more distribution centers by purchasing items from outside vendors, manufacturing items, or performing Interbranch Transfers.

4 COMMON SENSE SOLUTIONS IN A COMPLEX WORLD O P E R A T I O N S DEMAND PLANNING & FORECASTING ENGINEERING & DESIGN SALES MANUFACTURING SERVICE LOGISTICS DISTRIBUTION DEMAND PLANNING ENGINEERING DEFINITION QUOTING AND ESTIMATING SHOP FLOOR CONTROL VISUAL CRM-SERVICE INVENTORY CONTROL STATISTICAL SALES FORECASTING APQP/PPAP TRANSFER PRICING PART TRACEABILITY VISUAL CRM-HELP DESK DIMENSIONAL INVENTORY TRACKING JOB COSTING APS SCHEDULING (FINITE AND INFINITE): AVAILABLE TO PROMISE PLANT & EQUIPMENT MAINTENANCE WAREHOUSE MANAGEMENT SYSTEM VISUAL DESIGNLINK CUSTOMER ORDER ENTRY VISUAL JOB STATUS MANAGER INVENTORY BAR CODING ENGINEERING CHANGE CONTROL (EC) CONTACT MANAGEMENT ADVANCED MATERIAL PLANNING (AMP) INTERBRANCH TRANSFERS DOCUMENT MANAGEMENT MASTER PRODUCT CONFIGURATOR ELECTRONIC DATA INTERCHANGE MASTER PRODUCTION SCHEDULING (MPS) MATERIAL RESOURCE PLANNING (MRP) RMAS TRANSPORTATION MANAGEMENT SYSTEM (TMS) PROCESS MANAGEMENT PDM/PDM+ ORDER MANAGEMENT VISUAL INTERNET ORDER MANAGEMENT VISUAL CRM-SALES VISUAL CRM-CONTACT CENTER MATERIAL AND LABOR BARCODING GAGE MANAGEMENT PREVENTIVE MAINTENANCE (PM) PROJECTS/TASK MANAGEMENT INSPECTION, SPC+ S U P P O R T MARKETING HUMAN RESOURCES EMPLOYEE TRAINING PURCHASING FINANCIALS VISUAL CRM-MARKETING VISUAL HUMAN RESOURCES EMPLOYEE DEVELOPMENT ONLINE HELP ONLINE DOCUMENTATION PURCHASING VENDOR CONTACT MULTI-CURRENCY/EURO GENERAL LEDGER VISUAL PAYROLL VISUAL DIRECTIONS VENDOR PERFORMANCE FINANCIAL REPORTING/STANDARD REPORTS ACCOUNTS RECEIVABLE/EDI RECEIPTS ACCOUNTS PAYABLE/ELECTRONIC PAYMENTS CASH MANAGEMENT BANK RECONCILIATION CREDIT MANAGEMENT SALES COMMISSIONS CONSOLIDATION COST OF QUALITY COLOR KEY VISUAL MANUFACTURING VISUAL QUALITY VISUAL DISTRIBUTION VISUAL FINANCIALS, H/R, PAYROLL TOOLS FOR THE CEO C O N T R O L EXECUTIVE MANAGEMENT VISUAL MESSAGES CENTURA QUEST (REPORT WRITER) EXECUTIVE INFORMATION SYSTEM (EIS) COMMON SENSE THROUGHPUT FOR CEOS AUDIT

5 Lilly Software Associates offers manufacturers and distributors a comprehensive, user-friendly Front Office solution. Striving to meet the needs of manufacturers and distributors and helping them to compete in today s marketplace, Lilly Software offers VISUAL Customer Relationship Management (VISUAL CRM ), which includes a Contact Center foundation module and four other applications: VISUAL Sales, VISUAL Help Desk, VISUAL Service, and VISUAL Marketing. When used together as part of a complete enterprise suite, these modules allow companies to communicate with customers and prospects, and manage customer satisfaction through a single consolidated source of information. VISUAL CRM offers users instant access to information about vendors, suppliers, quotes, customer issues, open service orders, and more. It integrates with Microsoft Office 2000, allowing users to view calendar and task list information. Throughout the company, employees can now access consistent customer and prospect information. This allows users to make knowledgeable decisions and communicate effectively with associates in their supply chain. VISUAL QUALITY VISUAL Quality offers a comprehensive set of engineering, production, process, and management tools to help you address quality assurance issues in specific areas of your operations. It allows your company to meet and exceed certification for ISO 9001, ISO 14001, QS-9000, AS9100, and other global standards. VISUAL Quality can help you automate associated design, pre-production, production, and post-production activities; expertly manage documents; and easily collect, analyze, and control quality data. E-BUSINESS In addition to traditional EDI, Lilly Software offers an expanding array of e-business applications. Customer selfservice through VISUAL Internet Order Management, allows customers to place orders and check existing orders using the Web, which ensures accurate inquiry information, eliminates redundant keying, and improves customer satisfaction. Electronic storefronts extend companies Internet visibility and allow them to integrate the resulting business with their back-end system. Strategic partnerships offer VISUAL Manufacturing users lower purchasing costs and broaden their markets for sales through participation in Trading Communities. Lilly Software offers a variety of e-business solutions to meet your company needs. VISUAL FINANCIALS Euro-compliant, VISUAL Financials helps you compete in the global marketplace by offering multi-currency capabilities and allowing consolidation of distributed environments. VISUAL Financials ensures that your information is current and accurate across your entire enterprise. To address all your accounting needs, VISUAL Financials is a fully integrated application that supports General Ledger, Accounts Receivable, Accounts Payable, Cash Management, Commissions, Bank Reconciliation, Credit Management, and Reporting. VISUAL automatically creates accounts receivable invoices from shipments and matches purchase receipts to accounts payable invoices, which eliminates redundant data entry. Not only does this save valuable time, but it also dramatically reduces data entry errors and ensures the integrity of information throughout a transaction s life cycle. VISUAL HUMAN RESOURCES VISUAL Human Resources gives you the power to record and track vital information about applicants and employees. This comprehensive data management and reporting tool offers numerous standardized reports while eliminating the need for repetitive data entry due to its integration with VISUAL Payroll. VISUAL PAYROLL VISUAL Payroll* automatically records earnings and hours from VISUAL Manufacturing and allows you to define an unlimited number of earnings and deductions. VISUAL Payroll supports all federal and state taxes and includes state-of-the-art functionality such as direct deposit, 401(k) plans, electronic tax payments using EFTPS system, magnetic media compliance to federal and state requirements, and sophisticated report sorting and timing features. * Supported in the US only VISUAL ADVANCED PLANNING AND SCHEDULING (VISUAL APS) VISUAL APS is a plant-centric advanced planning and scheduling tool that uses Lilly Software s patented scheduling capabilities to plan material and capacity requirements and schedule the plant floor. The Customer Service Impact Window allows you to monitor the effects of changes on customer delivery dates and drill down to view bottleneck details, while our exclusive audit trail feature allows you to view resource and material availability and gain confidence in the system.

6 VISUAL DISTRIBUTION For manufacturers, distributors, and Third Party Logistics (3PL) providers facing the challenges of managing varied distribution channels, setting up B2C and B2B markets, and handling high volume order entry, VISUAL Distribution provides the functionality required to deliver best-in-class customer service. As the demands in the marketplace rise, you need a software solution that combines order management, inventory replenishment control, and a Transportation Management System (TMS) with world class financials and an RF-enabled Warehouse Management System (WMS). Our execution-based WMS fully supports the 3PL industry by offering advanced capabilities to track inventory from the point-of-receipt through storage and shipping. With VISUAL Distribution, you can optimize your inventory to increase throughput and profit. VISUAL CRM offers the tools that businesses need to track and manage customers, contacts, quotes, orders, service calls, work orders, and most other customer service demands. Contact Center forms the core of the foundation module by uniting a company s business contacts, including its customers, suppliers, and prospects. By performing key inquiries into this single enterprise database, users can access customer history, order status, and other invaluable contact information at the click of a button. VISUAL Sales manages the sales process from initial lead through close. It encompasses Sales Force Automation and Product Configuration. PRODUCTIVITY TOOLS Lilly Software Associates provides many features that help make VISUAL Manufacturing your complete end-to-end supply chain solution. You can customize VISUAL Manufacturing standard reports with Report Writer and use our online help when you need support assistance. Lilly Software also offers VISUAL Directions, a Computer Based Training aid, to complement the on-site training you receive during implementation and to help new users learn VISUAL. And when you need a powerful tool for reviewing and analyzing business data, Lilly s Executive Information System (EIS) offers you an extensive selection of predefined views, calculations, and graphs. You can calculate and display high-level summary data and detail information for sales, purchasing, production, and finance. EIS provides you with a single, consistent source of business data so you can proactively manage your enterprise. COMMITMENT TO SERVICE We value our strong commitment to service. Lilly Software Associates is represented by a worldwide network of distributors in more than 30 countries on 6 continents. The Associates include independent businesses selected and authorized to sell and support Lilly Software products on an exclusive basis. Associate support staff work together to deliver fast, low cost installation and implementation as well as to provide you with complete services including support, training, consulting, software updates, and enhancements. Quality and service are all part of Lilly s commitment to supply long term solutions to its customers. Helping you manage your business for success by bringing you the future of manufacturing that s Lilly Software. VISUAL Help Desk handles incoming customer calls, providing a central place for call tracking, issue resolution, and follow-up, while helping users create an expert knowledge base. VISUAL Service manages the post-sales process, from contract management through installation and field service and warranty repair. It encompasses Return Material Authorization, Field Service, and Contract Management. VISUAL Marketing builds on the existing customer database to support relationship marketing activities, allowing marketers to plan, budget, execute, and track the effectiveness of marketing campaigns.

7 ABOUT LILLY SOFTWARE ASSOCIATES Lilly Software Associates, Inc. (LSA) provides a complete line of enterprise and supply chain management solutions for manufacturers and distributors. With its easy-to-use graphical nature, the VISUAL suite of products helps companies capture accurate, real-time data about their business processes using ERP, E-Business, APS, MES, Quality Management, Customer Relationship Management (CRM), and Warehouse Management System (WMS) capabilities. The scalability and interoperability of Lilly Software products allow organizations to choose stand alone VISUAL applications or implement a seamlessly integrated end-to-end solution to meet their business needs. Most VISUAL applications run on Windows NT, Windows 2000, UNIX, LINUX, VMS, Novell or OS400 using SQLBase, Microsoft SQLServer ORACLE or DB2 /400 relational databases, and are certified for both AS/400e and Netfinity servers. In 1998 and 1999, Inc. magazine ranked LSA as one of the 500 fastest-growing companies in the United States. In 2000, Lilly Software has been recognized by start magazine as one of the Hottest Companies for its third consecutive year, and made the lists for both Software Magazine s Top 500 and Manufacturing Systems Top 100 Software Companies. WORLDWIDE OFFICES Argentina Luxembourg Australia Malaysia Bahrain Mexico Belgium Netherlands Canada New Zealand Chile Paraguay China Peru Colombia Philippines Czech Republic Puerto Rico El Salvador Singapore France South Africa Germany Spain Guatemala Taiwan Indonesia Thailand Ireland Trinidad & Tobago Italy Venezuela Korea For more information about Lilly Software and our products, visit us on the Web at CORPORATE HEADQUARTERS UNITED STATES 500 Lafayette Road Hampton, NH (603) Fax: (603) UNITED KINGDOM Lilly Software Associates, Ltd. Archway House,The Lanterns Melbourn Street, Royston, Herts SG8 7BX Tel: +44 (0) Fax: +44 (0)