ShoreTel Price List - November 2014

Transcription

1 Other Fees Fee, changes to the system license to allow merge or split $ G1 of Enterprise systems. Fee per transaction for unlimited number of Enterprise systems. Use SKU for merge of SBE systems. Global Enterprise Support TAC Remote Break-Fix Support for Customers with no $ G1N Support Agreement, Business Hours (8:00AM-5:00PM Monday - Friday). Hourly rate, two hours minimum. Global Enterprise Support TAC Remote Break-Fix Support for Customers with no Support Agreement, Evening and Weekend Hours (5:01PM-7:59AM Monday - Friday, all day Saturday and Sunday). Hourly rate, two hours minimum. $ G1N Global Enterprise Support TAC Remote Break-Fix Support for Customers with no $ G1N Support Agreement, Holidays (ShoreTel Holidays). Hourly rate, two hours minimum. Global Enterprise Support TAC On-Site Break-Fix Support for Customers with no $ 2, G1N Support Agreement, Business Hours (8:00AM-5:00PM Monday - Friday). Hourly rate, two hours minimum. Travel and expense charges not included. Global Enterprise Support TAC On-Site Break-Fix Support for Customers with no $ 3, G1N Support Agreement, Evening and Weekend Hours (5:01PM-7:59AM Monday - Friday, all day Saturday and Sunday). Hourly rate, two hours minimum. Travel and expense charges not included. Global Enterprise Support TAC On-Site Break-Fix Support for Customers with no $ 4, G1N Support Agreement, Holidays (ShoreTel Holidays). Hourly rate, two hours minimum. Travel and expense charges not included. Global On-site Travel Expense (T&E estim. for the first day) $ 1, G1N Global Custom quote for reimbursement of travel and expenses $ 1.00 G1N incurred while delivering Global Expedite fee $ 1, G1N Global On-site Travel Expense (T&E estim. for additional day, $ G1N Global Out of Warranty / Expired Support requires First Day or SKU to be ordered) Voice Switch Repair for out-of-warranty devices $ G1N Page 1 of 42

2 Other Fees Fee, merge of two ShoreTel systems, with at least one $ 2, G1N system being SBE or SBE 100. A new system license (SBE 100 or Enterprise) will be generated. When merging more than two systems, additional fee is required per each additional system. Other Finance/Internal Same Day Processing Fee $ G1N Other Finance/Internal Additional Freight Fee - UPS re-route per package $ G1N IP Telephony Phones IP Phone IP Black (Requires ShoreTel 6 or later) $ P1 While supplies last. IP Telephony Phones IP Phone IP565g - Black (Requires ShoreTel 7.5 or later) $ P1 While supplies last. IP Telephony Phones Starter Kit : IP 930D DECT Phone US / Canada (Includes Base, Handset & Charger) - Requires ShoreTel 14 or later $ P1 IP Telephony Phones Base : IP 930D DECT Phone (Add-on) - US/ Canada - Requires ShoreTel 14 or later IP Telephony Phones Handset : IP 930D DECT Phone (Add-on) - includes handset charger - Requires ShoreTel 14 or later IP Telephony Voice Switches Virtual phone capacity license. 1 license per each phone registered to a virtual phone switch. IP Telephony Voice Switches Virtual phone capacity license. Quantity 50. Each phone also requires an Extension license. IP Telephony Voice Switches Virtual phone capacity license. Quantity 200. Each phone also requires an Extension license. IP Telephony Voice Switches Virtual SIP trunk license. Enable 1 SIP trunk on a ShoreTel virtual SIP trunk switch. IP Telephony Voice Switches Virtual SIP trunk license. Pack of 25. Enables 25 SIP trunks on a ShoreTel virtual SIP trunk switch. IP Telephony Voice Switches Virtual SIP trunk license. Pack of 50. Enables 50 SIP trunks on a ShoreTel virtual SIP trunk switch. IP Telephony Voice Switches Upgrade from SIP trunk license (SKU 30043) to Virtual SIP trunk license. Enables 1 SIP trunk on a ShoreTel virtual SIP trunk switch Unified CommunicationsAdvanced Applications ACT! Integration Application - Desktop integration to Sage ACT!. Licensed on a per user basis. Unified CommunicationsAdvanced Applications Hospitality Connector - Software service that allows external systems to initiate User Name, User Group, and CHM (Call Handling Mode) changes on the system. $ P1 $ P1 $ P1 $ 1, P1 $ 5, P1 $ P1 $ 2, P1 $ 3, P1 $ P1 $ P1 $ 4, P1 Page 2 of 42

3 Unified CommunicationsAdvanced Applications Base Bundle of 25 Web Dialer application licenses. Provides "click to dial" functionality. One license per user is required. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). $ P1 Unified CommunicationsAdvanced Applications Base Bundle of 50 Web Dialer application licenses. Provides "click to dial" functionality. One license per user is required. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). Unified CommunicationsAdvanced Applications Add On Bundle of 5 Web Dialer licenses. Provides "click to dial" functionality. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). One license per user is required. Must first purchase a Base Bundle. Unified CommunicationsAdvanced Applications Base Bundle of 5000 Web Dialer application licenses. Provides "click to dial" functionality. One license per user is required. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). Unified CommunicationsAdvanced Applications Base Bundle of 25 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Unified CommunicationsAdvanced Applications Base Bundle of 50 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Unified CommunicationsAdvanced Applications Add On Bundle of 5 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Must first purchase a Base Bundle. Unified CommunicationsAdvanced Applications Base Bundle of 5000 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Unified CommunicationsAdvanced Applications Base Bundle of 25 Web Dialer plus 25 Application Dialer licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. Unified CommunicationsAdvanced Applications Base Bundle of 50 Web Dialer plus 50 Application Dialer licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. $ P1 $ P1 $ 30, P1 $ P1 $ P1 $ P1 $ 30, P1 $ P1 $ 1, P1 Page 3 of 42

4 Unified CommunicationsAdvanced Applications Add On Bundle of 5 Web Dialer plus 5 Application Dialer $ P1 licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. Must first purchase a Base Bundle. Unified CommunicationsAdvanced Applications Base Bundle of 5000 Web Dialer plus 5000 Application $ 37, P1 Dialer licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. Unified CommunicationsAdvanced Applications Bundle of Advanced Applications for Staff Emergency $ 5, P1 Notification & Classroom Phones Management. Available only for K-12 Education customers. Unified CommunicationsAdvanced Applications Bundle of Advanced Applications for Staff Emergency $ 10, P1 Notification, Classroom Phones Management & Parent Outreach. Available only for K-12 Education customers. Unified CommunicationsAdvanced Applications Enhanced Reporting Bundle $ 5, P1 Unified CommunicationsAdvanced Applications Enhanced Workgroup Reporting - Standard Bundle $ 7, P1 Unified CommunicationsAdvanced Applications Enhanced Workgroup Reporting Premium Bundle $ 10, P1 Unified CommunicationsAdvanced Applications SALESFORCE.COM Call Center Adaptor Software $ P1 Unified CommunicationsAdvanced Applications Netsuite CRM Integration Software $ P1 Unified CommunicationsAdvanced Applications Microsoft Dynamics CRM Integration $ P1 Unified CommunicationsAdvanced Applications Web Dialer $ P1 Unified CommunicationsClient Software Professional Access License $ P1 Unified CommunicationsClient Software Operator Access License $ P1 Unified CommunicationsClient Software High Resolution Video License, 1024x768 (requires $ P1 ShoreTel 8.1) Contact Center Advanced Applications Workgroup Monitor Application - Realtime performance $ 3, P1 monitor for Workgroups, including graphical views Contact Center Advanced Applications Workgroup Exceptional/Abandoned Call Report $ 1, P1 Contact Center Advanced Applications Workgroup Target Service Level Agreement Report $ 1, P1 Contact Center Advanced Applications Workgroup Agent Daily Login/Logout Report $ 1, P1 Page 4 of 42

5 Contact Center Advanced Applications Outbound Campaign IVR Application - Base package (5 $ 5, P1 simultaneous calls) - Create automated calling campaigns for Simple Notifications and Scripted Interactions with transfer to agents. Contact Center Advanced Applications Outbound Campaign IVR Application - Add-on bundle (5 $ 1, P1 simultaneous calls) - Combine with Base Package incrementally for increased simultaneous call volume Contact Center Advanced Applications Contact Center Agent Dashboard - Base package (5 $ 1, P1 concurrent users) - Web-based agent dashboard providing real-time agent & queue statistics. Must be run on separate server from CC server. Contact Center Advanced Applications Contact Center Agent Dashboard - Add-on license (1 $ P1 concurrent user) - Combine with Base Package incrementally for increased concurrent user capacity. Contact Center Advanced Applications Contact Center Interaction Viewer - Base package (1 $ 2, P1 concurrent user) - Web based viewer for end to end call interaction details with link to CDR. Includes pre-requisite CCIR Transform Service. Runs on separate server from CC server. Contact Center Advanced Applications Contact Center Interaction Viewer - Add-on license (1 $ P1 concurrent user) - Combine with Base Package incrementally for increased concurrent user capacity. Contact Center Advanced Applications CCIR Transform Service (No CC Interaction Viewer Web $ 1, P1 Application) - Re-factors CCIR database data into a database that is call oriented. Included in the CCIV Base license. Requires separate server from CC server. Contact Center Advanced Applications Contact Center Real-time Monitoring Bundle (includes 1 $ 3, P1 CC Interaction Viewer user, 1 CCIR Transform Service & 5 CC Agent Dashboard user licenses). Must be installed on separate server from CC server. Contact Center Advanced Applications Workgroup Agent Ring Time Report - Enhanced CDR $ 1, P1 based historical report that presents Workgroup calls offered to agents, showing for each the time it occurred and the duration that the call rang at the agent extension. Contact Center Advanced Applications Contact Center Agent Alert - Notifies an agent via visual $ P1 desktop alert when he enters a state in which he cannot receive ACD calls. Contact Center Application Servers IVR port license. Incremental licenses over either the ECC Base 10 Package/ECC Base 10 IVR Package $ 1, P1 Page 5 of 42

6 Contact Center Application Servers Contact Center TAPI App Server License - Allows use of $ P1 Contact Center TAPI apps with ST system. Needed if the app is on distributed servers for each additional server other than the primary server. Contact Center Application Servers CC-ECC Redundant Server License - (Not for use with CC- $ 6, P1 ECC 4.66) - License for the redundant or warm standby CC/ECC server. Will be configured with the same licenses as the primary server. Includes a server dongle and the TAPI App Server Lic. Contact Center Application Servers LICENSE, WORKGROUP TO ECC BASE SYSTEM UPGRADE - Required only for upgrading from workgroup to new ECC system. Includes 1 inbound agent, 1 IVR port, 1 agent activity API, and 1 group activity API. $ P1 Contact Center Application Servers ECC 7 Upgrade License - Upgrades server licenses from ECC 5.1 or 6 releases to ECC 7. Converts the dongle licenses to software keys. Includes 2 group activity, 2 agent activity Licenses. Dongle must be returned within 30 days. Contact Center Application Servers Enterprise Contact Center Lab System - limit one per customer (Includes 5 inbound, outbound, web and and 1 Sup license. Also includes 1 event feed license). Cannot be used for production systems and licenses cannot be added to this system. Contact Center Application Servers Enterprise Contact Center Verint Interface License - One license to activate the ECC event interface with the Verint Impact 360 Real Time Adherance Logger. License does not include Verint Impact 360 application. Contact Center Application Servers Enterprise Contact Center Agent Activity Event Feed License - One license to activate one agent activity event feed. Two event feed licenses are included in the base 10 package. Contact Center Application Servers Enterprise Contact Center Group Activity Event Feed License - One license to activate one group activity event feed. Two event feed licenses are included in the base 10 package. Contact Center Application Servers Enterprise Contact Center IVR License - One concurrent IVR port license. These are incremental licenses over either the ECC Base 10 Package or the ECC Base 10 IVR Package. Can be used with ECC 7 or later. $ - P1 $ 4, P1 $ 1, P1 $ P1 $ P1 $ P1 Page 6 of 42

7 Contact Center Application Servers Enterprise Contact Center Redundant Server License for the redundant or warm standby ECC server. Will be configured with the same licenses as the primary server. Includes a TAPI license. Can be used with ECC 7 or later. $ 6, P1 Contact Center Application Servers ECC 8 Upgrade License - Upgrades server licenses from ECC 6 or ECC 7 to ECC 8. Converts ECC 6 dongle licenses to software keys. Dongle must be returned in 30 days. (ECC 7 and later use software keys). Contact Center Application Servers ECC Base 10 Package for release 9 - Includes server based software for contact center. Includes 10 Agent licenses (inbound voice / callbacks), 30 IVR Port,1 Supervisor, 2 group/agent feed licenses. Only one Base Package needed per server. Contact Center Client Software LICENSE, ECC OUTBOUND VOICE 5-5 concurrent agent licenses for outbound campaigns. Add on to inbound voice licenses. Consumed once an agent logs to a outbound group. IVR ports not included. Contact Center Client Software LICENSE, ECC concurrent agent licenses for s. Add on to inbound voice license. License consumed everytime an agent logs into a group. Contact Center Client Software LICENSE, ECC 5 WEB - 5 concurrent agent licenses for web chat, co-browsing and web callbacks. Add on to inbound voice licenses. Consumed everytime an agent logs into a chat group. Contact Center Client Software LICENSE, CC INBOUND 5 VOICE - 5 concurrent agent licenses for inbound voice calls. Incremental licenses over the CC base 10 package which include 10 agent licenses. Contact Center Client Software LICENSE, CC/ECC SUPERVISOR - (Not for use with CC- ECC 4.66) - Access real time status, skill set management, access/administer historical reports, call flows, wallboards and agent boards. Contact Center Client Software LICENSE, WORKGROUP AGENT TO ECC AGENT UPGRADE - Upgrades a workgroup agent to an ECC agent with inbound voice capability. Contact Center Client Software LICENSE, WORKGROUP SUPERVISOR TO ECC SUPERVISOR UPGRADE - Upgrades a workgroup supervisor to an ECC admin supervisor. Access real time, historical reports, and wallboards. $ - P1 $ 8, P1 $ 2, P1 $ 2, P1 $ 2, P1 $ 2, P1 $ P1 $ P1 $ P1 Page 7 of 42

8 Contact Center Client Software Enterprise Contact Center Inbound Voice License Bundle - $ P1 Add-on 1 agent and 1 IVR Port (concurrent) license. These are incremental licenses over the ECC base 10 bundle. Can be used with ECC 7 or later. Contact Center Client Software ECC Outbound Campaign License - 1 concurrent agent $ P1 license for outbound campaign. This is an add on to inbound voice licenses. License consumed every time an agent logs into a group with dial list feature enabled. Can be used with ECC 7 or later. Contact Center Client Software ECC License - 1 concurrent agent license for handling s. Add on to inbound voice licenses. License is consumed every time an agent logs into a group that has feature enabled. Can be used with ECC 7 or later. $ P1 Contact Center Client Software ECC Web License - 1 concurrent agent licenses for $ P1 handling web chat. Add on to inbound voice licenses. License is consumed every time an agent logs into a group that has chat feature enabled. Can be used with ECC 7 or later. Contact Center Client Software Enterprise Contact Center Supervisor License - One $ P1 concurrent supervisor license. Includes capability to access Agent manager, Director, Reports, GCCS and Wallboard Editor. Can be used with ECC 7 or later. Contact Center Client Software Workgroup Agent Access License $ P1 Contact Center Client Software Workgroup Supervisor Access License $ P1 Mobility Application Servers License, Virtual ShoreTel Mobility Router, 10 client access $ 1, P1 licenses and software media kit. Mobility Client Software Mobility Client Access License for one end user; includes $ P1 one SIP Device License and one Mobile Access License (initial minimum order quantity is 10). Mobility Client Software Upgrade to Mobility Client Access License from Mobile $ P1 Access License; includes one SIP User License and one Mobility Client Access License. Requires separate purchase of ShoreTel Mobility Router. Mobility Docks ShoreTel Dock (Apple 30-pin), model number D100/3. This $ P1 product requires separate purchase of ShoreTel Mobility in order to integrate with UC systems. Mobility Docks ShoreTel Dock (Apple Lightning), model number D100/L. This product requires separate purchase of ShoreTel Mobility in order to integrate with UC systems. $ P1 Page 8 of 42

9 Mobility Docks Bracket allows use of the ipad Air with the ShoreTel Dock $ P1 (Apple Lightning). This product requires separate purchase of ShoreTel Dock (Apple Lightning). IP Telephony Application Servers Distributed Voice License $ P1 IP Telephony Application Servers Softphone License (ShoreTel 7.5 and earlier versions) $ P1 IP Telephony Application Servers Extension & Mailbox License $ P1 IP Telephony Application Servers Extension-only License (Requires ShoreTel 5.2 or higher) $ P1 IP Telephony Application Servers Mailbox-only License (Requires ShoreTel 5.2 or higher) $ P1 IP Telephony Application Servers Add'l Language License (Requires ShoreTel 5.2 or higher) $ P1 IP Telephony Application Servers SIP Trunk Software License (requires ShoreTel 6. If you $ P1 have a Conf Bridge you must upgrade it to Release 5.6) IP Telephony Application Servers Additional Site License $ P1 IP Telephony Application Servers Remote Web Reporting License (License to enable $ 2, P1 generation of CDR reports via the web at remote locations) - not required for ShoreTel 11 or later IP Telephony Application Servers TAPI Application Server License (License to allow control $ P1 of use of TAPI applications with system) IP Telephony Application Servers SIP Trunk Bundle Containing 30 x individual SIP Trunks $ P1 (SKU: 30043) to interwork with 3rd party SIP to E1R2 Gateway for MEXICO only IP Telephony Client Software SIP Device License (License to allow a SIP device to $ P1 register with system. SIP devices also require SKU or to operate) - for US installations only IP Telephony Client Software Operator Call Manager (ShoreTel 7.5) $ P1 IP Telephony Client Software Agent Call Manager (ShoreTel 7.5) $ P1 IP Telephony Client Software Supervisor Call Manager (ShoreTel 7.5) $ P1 IP Telephony Legacy Integration License, SIP-based third party messaging integration - $ 4, P1 Allow a customer to use a third party voic with the system using SIP IP Telephony Phones IP Phone BB24 - Black (Requires ShoreTel 6 or later) $ P1 IP Telephony Phones IP Phone IP Black (Requires ShoreTel 6.1 or later) $ P1 IP Telephony Phones IP Phone IP 212k - Black (Requires ShoreTel 6.1 or later) $ P1 IP Telephony Phones IP Phone IP 560g - Black (Requires ShoreTel 6.1 or later) $ P1 IP Telephony Phones IP Phone IP Black (Requires ShoreTel 7.5 or later) $ P1 IP Telephony Phones IP Phone IP Black (Requires ShoreTel 7.5 or later) $ P1 Page 9 of 42

10 IP Telephony Phones IP Phone IP 230g - Black (Requires ShoreTel 8.1 or later) $ P1 IP Telephony Phones IP Phone IP 655 with anti-glare screen - (Requires $ P1 ShoreTel 11.1 or later) IP Telephony Phones IP Phone IP 420 Requires ShoreTel 14 or later $ P1 IP Telephony Phones IP Phone IP 480 Requires ShoreTel 14 or later $ P1 IP Telephony Phones IP Phone IP480g Requires ShoreTel 14 or later $ P1 IP Telephony Phones IP Phone IP 485g Requires ShoreTel 14 or later $ P1 IP Telephony Small Business Edition SBE or SBE 100 Upgrade to Enterprise (available 120 $ 4, P1 days after SBE software license activation) Unified CommunicationsAdvanced Applications Emergency Notification, 5 or fewer $ 2, P1 Unified CommunicationsAdvanced Applications Emergency Notification, 6 or more $ 5, P1 Unified CommunicationsAdvanced Applications EasyPop (Universal CRM Connector) - Licensed per desktop seat Unified CommunicationsAdvanced Applications Application Dialer - Desktop client application which allows highlight and click-to-call from any Microsoft Windows Application Unified CommunicationsAdvanced Applications Cost Recovery Integration Application - Base package -- Includes server only, no desktop clients) Unified CommunicationsAdvanced Applications Cost Recovery Integration Application - Call accounting system with built-in integrations to Equitrac and Copitrak cost recovery systems. Combine with base server if desktop client for assigning codes is desired.) Unified CommunicationsAdvanced Applications Enhanced CDR based historical report that presents lifecycle 'cradle to grave' information on a call by call basis. IP Telephony Advanced Applications Call Router Application - System-wide Caller ID and DNIS based routing with web-based Administration IP Telephony Advanced Applications Call Recorder - Base package (5 simultaneous sessions) - Automated recording of external calls. Features rich, flexible recording profiles & web-based player for accessing recordings. IP Telephony Advanced Applications Call Recorder - Combine with Base Package incrementally for increased concurrent call recording capacity IP Telephony Advanced Applications Nuisance Call Handler - System-wide monitoring and configurable re-direction of incoming calls based on calling party number $ P1 $ P1 $ 4, P1 $ P1 $ 2, P1 $ 3, P1 $ 5, P1 $ P1 $ 2, P1 Page 10 of 42

11 IP Telephony Advanced Applications Enhanced Paging Application - Base package - Enhanced $ 5, P1 Paging including Audio & Text Alerts IP Telephony Advanced Applications Enhanced Paging Application - Combine with Base $ P1 Instance incrementally for distributed operation IP Telephony Advanced Applications Super Group Application - Enhanced hunt group-like $ 2, P1 feature allowing more than 16 phones (up to 100) to ring simultaneously in response to an inbound call IP Telephony Advanced Applications AMS 360 Integration Application - Desktop integration to $ P1 Vertafore AMS 360 for Independent Insurance Agencies. Licensed on a per user basis. IP Telephony Advanced Applications Voice Forms IVR Application - Configurable automated $ 5, P1 voice response application that allows callers to fill out "forms" over the phone. Consolidated responses can be retrieved later from Voic . IP Telephony Advanced Applications Caller Directed Router Application - Routes incoming calls $ 3, P1 based on caller input (e.g. account or zip code.) Includes web based administration of associated IVR and routing rules. IP Telephony Advanced Applications Call History Report - Enhanced CDR based historical report $ 1, P1 that presents lifecycle 'cradle to grave' information on a call by call basis. IP Telephony Advanced Applications Schedule based On Call Routing Application - $ 3, P1 Automatically routes inbound calls based on a customerdefined schedule. IP Telephony Advanced Applications Phone Use Scheduler - Automatically changes phone states for groups and individuals according to configurable schedules. Sets Call Handling Mode, User Group, and Sends users home. Complements Do Not Disturb (DND) Override. $ 3, P1 IP Telephony Advanced Applications Do Not Disturb (DND) Override Application - Provides internal and external callers the ability to override DND call handling modes such as Out of Office or In a Meeting. Complements Phone User Scheduler. $ 1, P1 IP Telephony Advanced Applications Calls by Dialed Party Report - Enhanced CDR based historical report that presents calls received with results grouped by the number that was dialed (the called party.) $ 1, P1 Page 11 of 42

12 IP Telephony Advanced Applications Calls by Origin Report - Enhanced CDR based historical $ 1, P1 report that presents calls received by caller ID origin: By country code, then, for US/Canada numbers, also by state/province, area code, and rate center. IP Telephony Advanced Applications Report Scheduler - Application that runs, stores, and $ 3, P1 delivers CDR based historical reports (both built-in and Enhanced) unattended. IP Telephony Advanced Applications Site Router - Automatically routes inbound calls based on $ 3, P1 the Site of the calling party (a user) IP Telephony Advanced Applications Active Directory Import application automates initial $ 5, P1 creation of new records as well as the ongoing synchronization between Microsoft AD and ShoreTel. Licensed one per system. IP Telephony Advanced Applications Salesforce Call Reporting Service, up to 25 extensions. $ 3, P1 Integrates ShoreTel CDR into Salesforce to be presentable in Reports & Dashboards. IP Telephony Advanced Applications Salesforce Call Reporting Service, more than 25 $ 5, P1 extensions. Integrates ShoreTel CDR into Salesforce to be presentable in Reports & Dashboards. IP Telephony Advanced Applications Salesforce Connector for Contact Center IVR. Drive ECC $ 5, P1 script flows based on queries of Salesforce data. IP Telephony Advanced Applications Contact Center Instant Override Message. Communicate $ 2, P1 an urgent or time-critical, usually temporary, message to callers. Record and activate / deactivate message via convenient automated telephony interface. IP Telephony Advanced Applications Contact Center Alert Service. Monitors the $ 1, P1 performance of CC groups and sends notifications when configured thresholds are reached. IP Telephony Advanced Applications Contact Center Agent Notification Application - Whispers $ 2, P1 CC queue name to agents upon call presentation. Not supported for use with the ShoreTel Softphone. IP Telephony Advanced Applications Bridged Call Appearance (BCA) Hold Handler - Transfers $ 2, P1 BCA calls to a configurable destination when hold time threshold is exceeded IP Telephony Server Hardware SBE server replacement and system license upgrade from SBE to SBE 100. Outdated SBE HQ server will be replaced with UC Server 20: Celeron E3400/2.6GHz, 4GB RAM, Microsoft Windows Server 2008 R2 Telecom Edition. For SBE systems, SBE 100 system license will be generated. $ 1, P1N Page 12 of 42

13 IP Telephony Promotions Virtual UC Starter Pack. Incl. 100 virtual phone, 25 virtual $ 28, P1N SIP trunk, 1 DVS, 1 site, 100 ext. and MB, 1 Operator access, 10 Professional access, 20 audio and 20 web confer. licenses IP Telephony Promotions Virtual UC Starter Pack. Incl. 100 virtual phone, 25 virtual $ 29, P1N SIP trunk, 1 DVS, 1 site, 100 ext. and MB, 1 Operator access, 10 Professional access licenses and ECC Base 10 agents Unified CommunicationsClient Software Per user license for Communicator for Sametime plug-in. $ P1N Includes Communicator for Windows Softphone license. Requires the no-charge Sametime Integration software loaded on HQ and any DVS servers in the system. Contact Center Client Software LICENSE, ECC INBOUND 5 VOICE - 5 concurrent agent $ 4, P1N and 5 concurrent IVR Port licenses. Incremental licenses over ECC base 10 package. IP Telephony Legacy Integration License, Legacy PBX Integration - Allows a customer to $ P1N adopt voic to be used in conjunction with an existing legacy PBX such as a NORTEL or AVAYA PBX using an SMDI or QSIG integration. IP Telephony Server Hardware Small Business Edition Server (UC Server 20): Celeron $ 1, P1N E3400/2.6GHz, 4GB RAM, 500GB HD. Ships with Microsoft Windows Server 2008 R2 for Telecom IP Telephony Server Hardware SBE Server Replacement. Allows existing SBE customers $ 1, P1N to replace outdated HQ server with currently shipping server: UC Server 20 (Celeron E3400/2.6GHz, 4GB RAM, 500GB HD. Ships with Microsoft Windows Server 2008 R2 for Telecom Edition) IP Telephony Small Business Edition Sm. Business Edition Recovery CD, Dell SC430 Ver 01 $ P1N (not for resale) IP Telephony Small Business Edition Sm. Business Edition Recovery CD, Optiplex 170L Ver 01 $ P1N (not for resale) IP Telephony Small Business Edition KIT, SBE Recovery DVD OPT210L VER01 $ P1N IP Telephony Small Business Edition KIT, SBE Recovery DVD OPT320 VER01 $ P1N IP Telephony Small Business Edition KIT, SBE Recovery DVD OPT330 VER01 $ P1N IP Telephony Small Business Edition KIT, SBE Recovery DVD OPT360N VER01 $ P1N Page 13 of 42

14 IP Telephony Small Business Edition KIT, SBE Recovery DVD OPT380N VER01 $ P1N IP Telephony Small Business Edition KIT, SBE Recovery DVD OPT390 VER01 $ P1N IP Telephony Small Business Edition SBE 100 bundle, 15 Users with server. Includes UC Server 20, SG90, tray, 15 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 15 Communicator Personal access lic, 8 SIP trunk lic, 1 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 bundle, 20 Users with server. Includes UC Server 20, SG90, tray, 20 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 20 Communicator Personal access lic, 8 SIP trunk lic, 2 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 bundle, 25 Users with server. Includes UC Server 20, SG220T1A, tray, 25 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 25 Communicator Personal access lic, 24 SIP trunk lic, 3 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 bundle, 50 Users with server. Includes UC Server 20, SG220T1A, tray, 50 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 50 Communicator Personal access lic, 24 SIP trunk lic, 4 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 bundle, 15 Users w/o server. Includes SG90, tray, 15 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 15 Communicator Personal access lic, 8 SIP trunk lic, 1 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 bundle, 20 Users w/o server. Includes SG90, tray, 20 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 20 Communicator Personal access lic, 8 SIP trunk lic, 2 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 bundle, 25 Users w/o server. Includes SG220T1A, tray, 25 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 25 Communicator Personal access lic, 24 SIP trunk lic, 3 site lic, 5 Appl Dialer & 5 Web Dialer lic $ 2, P1N $ 2, P1N $ 4, P1N $ 8, P1N $ 1, P1N $ 2, P1N $ 4, P1N Page 14 of 42

15 IP Telephony Small Business Edition SBE 100 bundle, 50 Users w/o server. Includes $ 7, P1N SG220T1A, tray, 50 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 50 Communicator Personal access lic, 24 SIP trunk lic, 4 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition SBE 100 HW Bundle. Contains SG90, UC Server 20 and $ 1, P1N tray. To be used to fulfill customer orders SKU or Must be sold to end customers with SKU (15 user SW bundle) or (20 user SW bundle). Stocking VADs only IP Telephony Small Business Edition SBE 100 HW Bundle. Contains SG220T1A, UC Server 20 $ 3, P1N and tray. To be used to fulfill customer orders SKU or Must be sold to end customers with SKU (25 user SW bundle) or (50 user SW bundle). Stocking VADs only IP Telephony Small Business Edition SBE User SW Bundle. Contains 15 ext & mailbox $ P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 15 Communicator Personal access lic, 8 SIP trunk lic, 1 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU VADs only IP Telephony Small Business Edition SBE User SW Bundle. Contains 20 ext & mailbox $ 1, P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 20 Communicator Personal access lic, 8 SIP trunk lic, 2 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU VADs only IP Telephony Small Business Edition SBE User SW Bundle. Contains 25 ext & mailbox $ 1, P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 25 Communicator Personal access lic, 24 SIP trunk lic, 3 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU VADs only IP Telephony Small Business Edition SBE User SW Bundle. Contains 50 ext & mailbox $ 5, P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 50 Communicator Personal access lic, 24 SIP trunk lic, 4 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU VADs only IP Telephony Voice Switches Voice Switch 144 FXS Port Analog Bundle (includes Voice $ 24, P1N Switch SG-24A and extension only licenses) IP Telephony Other Equipment Repeater - IP 930D DECT Phone Requires ShoreTel 14 $ or later Unified CommunicationsApplication Servers Communicator for IBM Sametime 2.2. (General Release) $ - Page 15 of 42

16 Unified CommunicationsClient Software Personal Access License $ - Other User Documentation Voice Mail Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP110 IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP110 IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP212k IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP212k IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP560/560G IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP530/560/560G IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP115 IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP115 IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP265 IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP265 IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP565G IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP565G IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP230/230G IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP230/230G IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation IP655 IP Phone Quick Reference, Doc. Pack, Qty 25 $ Other User Documentation IP655 IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation ShoreTel 420 IP Phone Quick Reference, Doc. Pack, Qty $ Other User Documentation ShoreTel 480/480g IP Phone Quick Reference, Doc. Pack, $ Qty 25 Other User Documentation ShoreTel 485g IP Phone Quick Reference, Doc. Pack, Qty $ Other User Documentation ShoreTel 420 IP Phone User Guide, Doc. Pack, Qty 25 $ Other User Documentation ShoreTel 480/480g IP Phone User Guide, Doc. Pack, Qty $ Other User Documentation ShoreTel 485g IP Phone User Guide, Doc. Pack, Qty 25 $ IP Telephony Application Servers ShoreTel 14.2 Software (General Release) for SBE100 and $ - Enterprise customers IP Telephony Client Software Personal Call Manager (ShoreTel 7.5) $ - IP Telephony Client Software SIP Trunk to SIP Device Conversion License (Converts a $ - self-audited SIP Trunk License acquired with ST7.5 or earlier to a single keyed SIP Device License for use with ST8. Requires proof of ownership of SIP Trunk License.) IP Telephony Other Equipment Harmonica for SG-40/8 $ IP Telephony Other Equipment Power Cord, EU 8FT Black $ - Page 16 of 42

17 IP Telephony Other Equipment Power Cord, UK 8FT Black $ - IP Telephony Other Equipment Handset for IP5XX/2XX/1XX series IP Phones $ IP Telephony Other Equipment Wall Mount Kit for IP Phone IP560 / IP560g / IP565g $ IP Telephony Other Equipment Wall Mount Kit for IP Phone IP110 / IP115 / BB24 $ IP Telephony Other Equipment Wall Mount Kit for IP Phone IP212K / 230 / 230g / 265 $ IP Telephony Other Equipment Wall Mount Bracket Kit for dual rack tray. For SG Switch $ U half width. Contains two brackets, hardware and instructions. IP Telephony Other Equipment IP Phone Power Adapter for Ethernet Speed of $ /100/1000 (min 10 w/o phone order) IP Telephony Other Equipment Phone Base for IP Phone IP110 / IP115 / BB24 $ 7.00 IP Telephony Other Equipment Phone Base for IP Phone IP210 / IP230 / IP230G / IP265 $ 7.00 IP Telephony Other Equipment Phone Base for IP Phone IP530 / IP560 / IP560G / IP565G $ 7.00 IP Telephony Other Equipment Handset Cord (9 ft) Spare, All models except IP655 $ 5.00 IP Telephony Other Equipment Handset Charger for IP930D DECT Phone (spare) $ IP Telephony Other Equipment Rack Mount Ears (10 pairs, 8 screws per pair) $ IP Telephony Other Equipment IP930D Battery (Spare) $ IP Telephony Other Equipment PoE cable for IP930D DECT Repeater $ IP Telephony Other Equipment IP Phone IP4xx French language key kit, Qty 50 $ IP Telephony Other Equipment IP Phone IP4xx Spanish language key kit, Qty 50 $ IP Telephony Other Equipment IP Phone IP4xx German language key kit, Qty 50 $ IP Telephony Other Equipment Handset cover with integrated belt clip for IP Phone $ IP930D IP Telephony Other Equipment Analog Harmonica & Telco 25PR (FF) Cable Kit for SG 30 / $ SG 50 / SG 90 and SG 220T1A switches IP Telephony Other Equipment IP212 Silver French-Canadian Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP212 Black French-Canadian Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP230/560 Silver French-Canadian Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP230/560 Black French-Canadian Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP110 Silver French-Canadian Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP110 Black French-Canadian Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP212 Black German Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP212 Silver German Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP110/115 Black German Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP110/115 Silver German Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP230 Black German Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP230 Silver German Overlay Pack, Qty 25 $ IP Telephony Other Equipment IP560 Silver German Overlay Pack, Qty 25 $ Page 17 of 42

18 IP Telephony Other Equipment IP560 Black German Overlay Pack, Qty 25 $ IP Telephony Voice Switches Rack Mount Tray Kit for SG switch 1U half width, holds two $ U half width voice switches IP Telephony Third Party Products Rack Mount Kit for Ingate SIParator 21 $ P3 IP Telephony Legacy Integration PBXLink DMI-4 SMDI Gateway $ 1, P3 IP Telephony Legacy Integration PBXLink DMI-4+ SMDI Gateway $ 1, P3 Global Enterprise Support Enterprise Advanced Queue Access 1 year - First Engineer $ 18, S1N Global Enterprise Support Standard License Lockout Recovery Service (Work completed within 1 business day) Global Enterprise Support Expedited License Lockout Recovery Service (Work completed within 2 hours) Global Enterprise Support Enterprise Support - Advantage Pro, 1-Yr, No Phones. 1 year service agreement providing Enterprise Support excluding phones, with full Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Pro, 3-Yr, No Phones. 3 year service agreement providing Enterprise Support excluding phones, with full Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Pro, 5-Yr, No Phones. 5 year service agreement providing Enterprise Support excluding phones, with full Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Pro, 1-Yr, Full. 1 year service agreement providing Enterprise Support including phones, with full Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Pro, 3-Yr, Full. 3 year service agreement providing Enterprise Support including phones, with full Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Pro, 5-Yr, Full. 5 year service agreement providing Enterprise Support including phones, with full Technical Account Manager services. Global Enterprise Support Enterprise Support - Plus for CDW, 1-Yr, No Phones. 1 year service agreement providing Enterprise Support with no phones support, with Technical Account Manager services. $ S1N $ S1N Page 18 of 42

19 Global Enterprise Support Enterprise Support - Plus for CDW, 3-Yr, No Phones. 3 year service agreement providing Enterprise Support with no phones support, with Technical Account Manager services. Global Enterprise Support Enterprise Support - Plus for CDW, 5-Yr, No Phones. 5 year service agreement providing Enterprise Support with no phones support, with Technical Account Manager services. Global Enterprise Support Enterprise Support - Plus for CDW, 1-Yr, Full support. 1 year service agreement providing Enterprise Support including phones, with Technical Account Manager services. Global Enterprise Support Enterprise Support - Plus for CDW, 3-Yr, Full support. 3 year service agreement providing Enterprise Support including phones, with Technical Account Manager services. Global Enterprise Support Enterprise Support - Plus for CDW, 5-Yr, Full support. 5 year service agreement providing Enterprise Support including phones, with Technical Account Manager services. Global Enterprise Support Enterprise Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Global Enterprise Support Enterprise Support with annual billing for a 3 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Enterprise Support Enterprise Support with annual billing for a 5 year term, phones included. Penalty fee applies for early cancellation. Global Enterprise Support Enterprise Support with annual billing for a 5 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Enterprise Support Enterprise Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Enterprise Support Enterprise Support with annual billing for a 3 year term, NP (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Page 19 of 42

20 Global Enterprise Support Enterprise Support with annual billing for a 5 year term, phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Enterprise Support Enterprise Support with annual billing for a 5 year term, NP (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Enterprise Support Enterprise Support - Advantage Core, 1-Yr, No Phones. 1 year service agreement providing Enterprise Support excluding phones, with essential Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Core, 3-Yr, No Phones. 3 year service agreement providing Enterprise Support excluding phones, with essential Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Core, 5-Yr, No Phones. 5 year service agreement providing Enterprise Support excluding phones, with essential Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Core, 1-Yr, Full. 1 year service agreement providing Enterprise Support including phones, with essential Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Core, 3-Yr, Full. 3 year service agreement providing Enterprise Support including phones, with essential Technical Account Manager services. Global Enterprise Support Enterprise Support - Advantage Core, 5-Yr, Full. 5 year service agreement providing Enterprise Support including phones, with essential Technical Account Manager services. Global Enterprise Support Enterprise Support (1 Year, No Phones) Global Enterprise Support Enterprise Support (1 Year, Full Coverage) Global Enterprise Support Enterprise Support (3 Year, No Phones) Global Enterprise Support Enterprise Support (3 Year, Full Coverage) Global Enterprise Support Enterprise Support (5 Year, No Phones) Global Enterprise Support Enterprise Support (5 Year, Full Coverage) Page 20 of 42

21 Global Enterprise Support Enterprise Support (1 Year, No Phones, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 ($US or equivalent) Global Enterprise Support Enterprise Support (1 Year, Full Coverage, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 ($US or equivalent) Global Enterprise Support Enterprise Support (3 Year, No Phones, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support (3 Year, Full Coverage, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support (5 Year, No Phones, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support (5 Year, Full Coverage, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support (3 Year, No Phones, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support (3 Year, Full Coverage, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support (5 Year, No Phones, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Page 21 of 42

22 Global Enterprise Support Enterprise Support (5 Year, Full Coverage, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support Enterprise Support - E-Rate, 1-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to a technical assistance center. Global Enterprise Support Enterprise Support - E-Rate, 3-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to a technical assistance center. Global Enterprise Support Enterprise Support - E-Rate, 5-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to a technical assistance center. Global additional test agent for VoIP Readiness Assessment, 3- $ S1N 10 agents total. Must be ordered with SKU Global additional test agent for VoIP Readiness Assessment, 11 $ S1N or more agents total. Must be ordered with SKU 91072, qty 1 and SKU 91057, qty 8. Global VoIP readiness assessment, remote. Includes 1-2 test $ 1, S1N agents and project report Global Enterprise Advanced Queue Access 1 year - Additional $ 6, S1N Global Global Global Global Global Global Global Engineer High Touch Service - services price for High Touch model that includes onsite delivery during business hours Shared Service - services price for remote shared service model during business hours Miscellaneous minor parts charge when does implementation Contact Center includes Remote Discovery, Project Management and Onsite Programming during business hours $ S1N Contact Center Reports Consulting - Remote $ 1, S1N Contact Center Reports Consulting - Onsite $ 2, S1N Contact Center Reports Consulting + 4 Reports - Remote $ 2, S1N Page 22 of 42

23 Global Contact Center Reports Consulting + 4 Reports - Onsite $ 3, S1N Global Contact Center Reports Consulting + 6 Reports - Remote $ 2, S1N Global Contact Center Reports Consulting + 6 Reports - Onsite $ 4, S1N Global Contact Center Reports Consulting + 8 Reports - Remote $ 3, S1N Global Contact Center Reports Consulting + 8 Reports - Onsite $ 4, S1N Global Mobility Pilot - excludes travel and $ 9, S1N expenses Global Healthcheck service for Unified Communications solution $ 15, S1N deployments. Onsite, T&E included for HQ site only. Global Healthcheck service for Contact Center solution $ 15, S1N deployments. Onsite, T&E included for HQ site only. Global Healthcheck service for Contact Center solution $ 12, S1N deployments. Remote. Global Healthcheck service for Unified Communication solution $ 12, S1N deployments. Remote. Global Upgrade service for Unified Communications system with project management, planning and upgrade activities performed remotely with onsite support by the Partner Global Global Global and/or Customer Upgrade service for Unified Communications system with project management and planning plus a engineer onsite (at one site) to perform upgrade activities. Remote sites supported by the Partner and/or Customer Custom work engagement based on a Statement of Work Hands-on Mentoring for Unified Communications, #1. Custom quote required if config falls outside criteria for standard pricing. $ 8, S1N Global Hands-on Mentoring for Unified Communications, #2. Custom quote required if config falls outside criteria for standard pricing. $ 3, S1N Page 23 of 42

24 Global Hands-on Mentoring for Contact Center, #1. Custom quote required if config falls $ 9, S1N Global Global Global Global Global Global Global Global outside criteria for standard pricing Hands-on Mentoring for Contact Center, #2. Custom quote required if config falls outside criteria for standard pricing Hands-on Mentoring for Mobility, #1. Custom quote required if config falls outside criteria for standard pricing Hands-on Mentoring for Mobility, #2. Custom quote required if config falls outside criteria for standard pricing Network design/configure/install, remote. Single site, 1-10 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 managed svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. $ 3, S1N $ 5, S1N $ 2, S1N $ S1N $ S1N $ S1N $ 1, S1N $ 1, S1N Page 24 of 42

25 Global Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include $ 2, S1N Global Global Global Global Global Global Global Global network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network design/configure/install, remote. Single site, phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment Network Design Validation, Remote. Up to 500 phones and 5 sites. Assures network design fully supports voice & video. Includes review of network schema & configs, written report, and conf call to discuss results Network Diagnosis, Remote. Includes isolation & characterization of Data Network issues, excludes remediation. No charge if behavior is caused by system Network Diagnosis, On-Site. Includes isolation & characterization of Data Network issues, excludes remediation. No charge if behavior is caused by system. $ 3, S1N $ 4, S1N $ 5, S1N $ 7, S1N $ 9, S1N $ 1, S1N $ 1, S1N $ 2, S1N Page 25 of 42

26 Global Non-standard Network work. Requires custom quote. Global Remote Assist Service, Business Hours (8:00AM-5:00PM Monday - Friday). Time and Materials, hourly rate, two $ S1N Global Global Global Global hours minimum Remote Assist Service, Evening Hours and Saturday (5:01PM-7:59AM Monday - Friday and all day Saturday). Time and Materials, hourly rate, two hours minimum Remote Assist Service, Sunday and Holidays (Sunday and ShoreTel Holidays). Time and Materials, hourly rate, two hours minimum Project Technical Account Manager - Time and Materials - Full Day Rate (Five days minimum, 8:00AM-5:00PM Monday - Friday, Travel and Expense extra) Replace phrase "ShoreTel" with a customer designated company name in the SA-100/400 prompts. Customer must provide WAV file with proper pronounciation Remote SBE 100 system implementation. Up to 5 sites, 1-25 users Remote SBE 100 system implementation. Up to 5 sites, users Remote SBE 100 system implementation. Up to 5 sites, users Remote SBE 100 system implementation. Up to 5 sites, users. Global Global Global Global Global Out of Warranty / Expired Support Global Professional Professional Custom Software (NOTE: Due to inherent variability in delivery timeframe, custom software must be submitted on a separate order and can not be combined in a single order with other products) $ S1N $ S1N $ 1, S1N $ 1, S1N $ 2, S1N $ 3, S1N $ 4, S1N $ 4, S1N Voice Switch Re-certification Fee $ S1N Global Professional Advanced Applications Remote Support - 1 hour of time for design or installation assistance from an Advanced Applications software developer. Global Professional Advanced Applications Remote Support - 2 hours of time for design or installation assistance from an Advanced Applications software developer. $ S1N $ S1N Page 26 of 42

27 Global Professional Advanced Applications Remote Support - 4 hours of time $ 1, S1N for design or installation assistance from an Advanced Applications software developer. Global Training Onsite Training - End Users & System Administrators - Full $ 3, S1N Day - Up to 80 Students Per Site (Travel & Expenses Included) Global Training Communicator Training (per student) $ S1N Global Training Communicator Group Training (up to 8 students) $ 1, S1N Global Training System Administrator Training (per student) $ S1N Global Training System Administrator Group Training (up to 6 $ 3, S1N Students) Global Training Implementing the IP System Training (per student) $ 3, S1N Global Training Custom Training / Customer Quote Global Training Contact Center System Administrator Training (Per $ S1N Student) Global Training Contact Center Supervisor Training (Per Student) $ S1N Global Training Contact Center Agent Training (Per Student) $ S1N Global Training Onsite Contact Center User Training - Full Day - Up to 80 $ 3, S1N Students Per Site (Travel & Expenses Included) Global Training Implementing Contact Center Training (per student) $ 3, S1N Global Training Maintaining and Supporting the IP System Training $ 3, S1N (per student) Global Training sp Contact Center Agent Training, Self-Paced $ S1N elearning (Per Student) Global Training sp Contact Center Supervisor Training, Self-Paced $ S1N elearning (Per Student) Global Training Onsite Mobility Training - End Users & Administrators - Full $ 3, S1N Day - Up to 80 Students Per Site (Travel & Expenses Included) Global Training Maintaining and Supporting Contact Center Training $ 2, S1N (per student) Global Training Using and Designing ShoreTel Contact Center $ S1N Reports Training (per student) Global Training sp System Administrator Training, Self-Paced $ S1N elearning (per student) Global Training Mobility System Administrator Training (per student) $ S1N Global Training Implementing the IP 930D Wireless Phone Training, Self-Paced elearning (Per Student) $ S1N Page 27 of 42

28 Global Training u Implementing the UC Solution Release Update $ S1N Training, Self-Paced elearning (Per Student) Global Training s Implementing the UC Solution COURSE, Self-Study $ 1, S1N (Per Student) Global Training s Implementing the UC Solution COURSE, Self-Study $ 1, S1N (Per Student) Global Training s Implementing Contact Center COURSE, Self-Study $ 1, S1N (Per Student) Global Training s Maintaining and Supporting Contact Center $ S1N COURSE, Self-Study (Per Student) Global Training s Using and Designing Contact Center Reports $ S1N COURSE, Self-Study (Per Student) Global Training s Implementing the Mobility Solution, Self-Study $ S1N Course (Per Student) Global Training s Maintaining and Supporting the Mobility Solution, $ S1N Self-Study Course (Per Student) Global Training Advanced Support for the ShoreTel UC Solution $ 3, S1N Training (per student) Global Training u ECC and Support Certification $ S1N Update Training, Self-Paced elearning (Per Student) Global Training u Mobility and Support Certification $ S1N Update Training, Self-Paced elearning (Per Student) Global VoIP Network Network Design Service (per hour) $ S1N Global Partner Support Partner Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Global Partner Support Partner Support with annual billing for a 3 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Partner Support Partner Support with annual billing for a 5 year term, phones included. Penalty fee applies for early cancellation. Global Partner Support Partner Support with annual billing for a 5 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Partner Support Partner Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N Page 28 of 42

29 Global Partner Support Partner Support with annual billing for a 3 year term, NP $ 1.00 S3N (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Partner Support Partner Support with annual billing for a 5 year term, $ 1.00 S3N phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Partner Support Partner Support with annual billing for a 5 year term, NP $ 1.00 S3N (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Partner Support Partner Support - Advantage Core, 1-Yr, No Phones. 1 $ 1.00 S3N year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Advantage Core, 3-Yr, No Phones. 3 $ 1.00 S3N year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Advantage Core, 5-Yr, No Phones. 5 $ 1.00 S3N year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Advantage Core, 1-Yr, Full. 1 year $ 1.00 S3N service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Advantage Core, 3-Yr, Full. 3 year $ 1.00 S3N service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Advantage Core, 5-Yr, Full. 5 year $ 1.00 S3N service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Advantage Pro, 1-Yr, No Phones. 1 year service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. $ 1.00 S3N Page 29 of 42

30 Global Partner Support Partner Support - Advantage Pro, 3-Yr, No Phones. 3 year service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. $ 1.00 S3N Global Partner Support Partner Support - Advantage Pro, 5-Yr, No Phones. 5 year service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Advantage Pro, 1-Yr, Full. 1 year service agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Advantage Pro, 3-Yr, Full. 3 year service agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Advantage Pro, 5-Yr, Full. 5 year service agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Plus Core, 1-Yr, No Phones. 1 year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Plus Core, 3-Yr, No Phones. 3 year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Plus Core, 5-Yr, No Phones. 5 year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Plus Core, 1-Yr, Full. 1 year service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Plus Core, 3-Yr, Full. 3 year service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support Partner Support - Plus Core, 5-Yr, Full. 5 year service agreement providing Partner Support including phones, with essential Technical Account Manager services. $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N Page 30 of 42

31 Global Partner Support Partner Support - Plus Pro, 1-Yr, No Phones. 1 year $ 1.00 S3N service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Plus Pro, 3-Yr, No Phones. 3 year $ 1.00 S3N service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Plus Pro, 5-Yr, No Phones. 5 year $ 1.00 S3N service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Plus Pro, 1-Yr, Full. 1 year service $ 1.00 S3N agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Plus Pro, 3-Yr, Full. 3 year service $ 1.00 S3N agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support Partner Support - Plus Pro, 5-Yr, Full. 5 year service $ 1.00 S3N agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support Two Months Service Contract Extension $ - S3N Global Partner Support Partner Support (1 Year, No Phones) $ 1.00 S3N Global Partner Support Partner Support (1 Year, Full Coverage) $ 1.00 S3N Global Partner Support Partner Support (3 Year, No Phones) $ 1.00 S3N Global Partner Support Partner Support (3 Year, Full Coverage) $ 1.00 S3N Global Partner Support Partner Support (5 Year, No Phones) $ 1.00 S3N Global Partner Support Partner Support (5 Year, Full Coverage) $ 1.00 S3N Global Partner Support Partner Support - E-Rate, 1-Yr, No Phones, No RMA. $ 1.00 S3N Includes software downloads, bug fixes, and access to a technical assistance center. Global Partner Support Partner Support - E-Rate, 3-Yr, No Phones, No RMA. $ 1.00 S3N Includes software downloads, bug fixes, and access to a technical assistance center. Global Partner Support Partner Support - E-Rate, 5-Yr, No Phones, No RMA. $ 1.00 S3N Includes software downloads, bug fixes, and access to a technical assistance center. Global Partner Support Partner Support - FAST START, 1-Yr, No phones. New partners only. Requires 3200e certification. Includes Knowledgebase access, SW downloads, bug fixes, Level 3 /4 TAC support, RMA. $ 1.00 S3N Page 31 of 42

32 Global Partner Support Partner Support - FAST START, 1-Yr, Full. New partners $ 1.00 S3N only. Requires 3200e certification. Includes Knowledgebase access, SW downloads, bug fixes, Level 3 /4 TAC support, RMA. Global Shared Support Shared Support for Applications, 1-Yr, Full. 1 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Apps. Global Shared Support Shared Support for Applications, 3-Yr, Full. 3 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Apps. Global Shared Support Shared Support for Applications, 5-Yr, Full. 5 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Apps. Global Shared Support Shared Support for Mobility, 1-Yr, Full. 1 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Mobility. Global Shared Support Shared Support for Mobility, 3-Yr, Full. 3 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Mobility. Global Shared Support Shared Support for Mobility, 5-Yr, Full. 5 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Mobility. Global Shared Support Shared Support for Contact Center - 1-Yr, Full. 1 year $ 1.00 S4N service agreement providing Partner Support for the IPBX and Enterprise Support for the Contact Center. Global Shared Support Shared Support for Contact Center - 3-Yr, Full. 3 year $ 1.00 S4N service agreement providing Partner Support for the IPBX and Enterprise Support for the Contact Center. Global Shared Support Shared Support for Contact Center - 5-Yr, Full. 5 year $ 1.00 S4N service agreement providing Partner Support for the IPBX and Enterprise Support for the Contact Center. Global Shared Support Shared Support for Contact Center, 1-Yr, No Phones. 1 $ 1.00 S4N year service agreement providing Partner Support for the IPBX and Enterprise Support for the ECC with no phones support. Global Shared Support Shared Support for Contact Center, 3-Yr, No Phones. 3 year service agreement providing Partner Support for the IPBX and Enterprise Support for the ECC with no phones support. $ 1.00 S4N Page 32 of 42

33 Global Shared Support Shared Support for Contact Center, 5-Yr, No Phones. 5 $ 1.00 S4N year service agreement providing Partner Support for the IPBX and Enterprise Support for the ECC with no phones support. Global Shared Support Shared Support for Mobility, 1-Yr, No Phones. 1 year service agreement providing Partner Support for the IPBX and Enterprise Support for Mobility with no phones support. $ 1.00 S4N Global Shared Support Shared Support for Mobility, 3-Yr, No Phones. 3 year service agreement providing Partner Support for the IPBX and Enterprise Support for Mobility with no phones support. Global Shared Support Shared Support for Mobility, 5-Yr, No Phones. 5 year service agreement providing Partner Support for the IPBX and Enterprise Support for Mobility with no phones support. Global Shared Support Shared Support for Applications, 1-Yr, No Phones. 1 year service agreement providing Partner Support for the IPBX and Enterprise Support for Apps with no phones support. Global Shared Support Shared Support for Applications, 3-Yr, No Phones. 3 year service agreement providing Partner Support for the IPBX and Enterprise Support for Apps with no phones support. Global Shared Support Shared Support for Applications, 5-Yr, No Phones. 5 year service agreement providing Partner Support for the IPBX and Enterprise Support for Apps with no phones support. $ 1.00 S4N $ 1.00 S4N $ 1.00 S4N $ 1.00 S4N $ 1.00 S4N Other Black Box 5000 UP3P-235 ITW Link CO Line Protection $ Other Black Box 5001 MGB-SGL-1 ITW Link CO Line Protector Ground Bar $ Other Black Box 5002 DTK-SL-50A Diteck Protector 50 Service Voltage $ Other Black Box 5003 DTK-SL-95A Diteck Protector 95 Service Voltage $ Other Black Box 5004 DTK-SIGB Diteck Protector Ground Bar $ Other Black Box 5005 SP513A-R2 BBOX T1/PRI Protector $ Other Black Box 5006 SP515A-R2 BBOX DB9 Serail Port Protector $ Other Black Box 5007 NET9RMBLK APC Black Rackmount SurgeArrest 9 Outlet 120V $ Other Black Box 5008 APC Power-Saving Performance SurgeArrest, 11 Outlets $ P11GTV with Phone and Video Protection, 120V Other Black Box 5009 APC Performance SurgeArrest 11 Outlet with Phone $ P11VNT3 (Splitter), Coax and Ethernet Protection, 120V Page 33 of 42

34 Other Black Box 5010 LE1200 Line-R 1200VA Automatic Voltage Regulator $ Other Black Box 5011 LE600 Line-R 600VA Automatic Voltage Regulator $ Other Black Box 5012 APC AV Black J Type 1.5kVA Power Conditioner with $ J15BLK Battery Backup 120V Other Black Box 5013 SMX1500RM2U APC Smart UPS X 1500VA Rack/Tower LCD 120V $ Other Black Box 5014 SMT1000 APC Smart UPS X 1000VA LCD 120V $ Other Black Box 5015 SMX1000 APC Smart UPS X 1000VA Rack/Tower LCD 120V $ Other Black Box 5016 SMT1500 APC Smart UPS X 1500VA LCD 120V $ Other Black Box 5017 SMT750 APC Smart UPS X 750VA LCD 120V $ Other Black Box 5018 SMX750 APC Smart UPS X 750VA Rack/Tower LCD 120V $ Other Black Box 5019 APC Smart-UPS X-Series 48V External Battery Pack $ SMX48RMBP2U Rack/Tower Other Black Box 5020 RBC48 Replacement Battery Pack for SUA750 UPS $ Other Black Box 5021 RBC7 Replacement Battery Pack for SUA750XL UPS $ Other Black Box 5022 RBC26 Replacement Battery Pack for SU24RMXLBP2U $ Other Black Box 5023 SMT2200 APC Smart-UPS 2200VA LCD 120V $ 1, Other Black Box 5024 SMT2200RM2U APC Smart-UPS 2200VA LCD 120V Rack Mount $ 1, Other Black Box 5025 APC Smart-UPS XL 48V Battery Pack Tower/Rack $ SUA48XLBP Convertible Other Black Box 5026 APC Smart-UPS XL 3000VA 120V Tower/Rack Convertible $ 1, SUA3000XL Other Black Box 5027 SURTD5000RMXLP3UAPC Smart-UPS RT 5000VA RM 208V to 208/120V $ 5, Other Black Box 5028 SURT192RMXLBP3UAPC Smart-UPS RT 192V RM Battery Pack $ 1, Other Black Box 5029 BBNSUSB-2 USB Memory Stick $ Other Black Box 5030 TENN PC Windows PC $ Other Black Box 5031 TENPC MONITOR & KEYBOARD (MT202 & F8E223) $ Other Black Box 5032 BBNS-TSP Trivium Support Plan $ Other Black Box 5033 T1 ESF CSU ACE (T1 CSU/DSU Model) For DX120 T1/Pri Card $ Other Black Box 5034 BBNSSERIAL Serial Card for PC Applications $ Other Black Box 5035 BBOX Fiber Optic Modem 850 nm, MM, 15 db, LED ST $ MT651A-ST-R2 Interface, db 15 and RJ48, 115 VAC power supply Other Black Box 5036 BBOX Fiber Optic Modem, 1300 nm, SM, 2- db, Laser, ST $ 1, MT650A-ST-R3 Interface, db 15 and RJ 48, 115 VAC power supply Other Black Box 5037 Black Box 16 PORT 10/100/1000MANAGED SWITCH W/4 $ LGB2002A-R2 SFP Other Black Box 5038 Black Box 24 PORT 10/100/1000MANAGED SWITCH W/2 $ LGB2003A-R2 SFP Other Black Box 5039 LGB200C-MLC Black Box OPTICAL TRANSCEIVER SFP MM 850NM LC $ Other Black Box 5040 Black Box OPTICAL TRANSCEIVER SFP SM 1310NM LC $ LFP KM Page 34 of 42

35 Other Black Box 5041 Black Box OPTICAL TRANSCEIVER SFP SM 1550NM LC $ LGB200C-SLC30 30KM Other Black Box 5042 LGB2004C-MMSX Black Box Gigabit Module $ Other Black Box 5043 LHC018A-AC-R2 Black Box Media Convertor Chassis 18 Port $ Other Black Box 5044 Black Box ST to Rj45 Media Convertor with Power Supply $ LHC013A-R2 Other Black Box 5045 ME802A-R3 Black Box Short Haul Serial Modems $ Other Black Box 6000 RM069-R3 3'x19" Wall Equipment Rack 20U $ Other Black Box 6001 RM162A-R3 7'x19" Floor Equipment Rack $ Other Black Box 6002 RM650 12" Cable Runway (6 ft.) $ Other Black Box 6003 RM655 Wall Angle Support Kit $ Other Black Box 6004 RM653-R2 Bbox Rack To Runway Mounting Kit $ Other Black Box 6005 RM696 Black Box Rack to Wall Kit $ Other Black Box 6006 RMTS04 BBOX one sided rack shelf $ Other Black Box 6007 RMTS07-19 BBOX two sided rack shelf $ Other Black Box 6008 RM028 BBOX Keyboard/Mouse/Monitor Shelf $ Other Black Box 6009 RM382-R2 BBOX Keyboard/Mouse Pad Shelf $ Other Black Box 6010 JPM147A-R2 BBOX Rack Cable Manager $ Other Black Box 6011 RM130 Double-Sided Premier Cable Manager, 84", 3" Channel $ Other Black Box 6012 RM064-R2 Grounding Bar for a 19" Rack $ Other Black Box 6013 RM066-R2 Wall Mount Buss Bar $ Other Black Box 6014 GigaBase 350 CAT5e, 350-MHz Solid Bulk Cable, PVC, $ EYN851A-PB-1000 Blue, 1000-ft. (304.8-m) Other Black Box 6015 GigaBase 350 CAT5e, 350-MHz Solid Bulk Cable, Plenum, $ EYN850A-PB-1000 Blue, 1000-ft. (304.8-m) Other Black Box 6016 GigaBase CAT5e Patch Panel, Universal Wiring, $ JPM902A-R4 Component Level, 24-Port, 1UGigaBase CAT5e Patch Panel, Universal Wiring, Component Level, 24-Port, 1U Other Black Box 6017 GigaBase CAT5e Patch Panel, Universal Wiring, $ JPM906A-R4 Component Level, 48-Port, 2U Other Black Box 6018 Wallmount Patch Panel Bracket, 19"W, M5 Holes, 4" Deep, $ JPM054 Hinged Lip, 4U (7"H) Other Black Box 6019 EVNSLXX-0001 Cat 5e Patch Cord -1 ft. $ 3.96 Other Black Box 6020 EVNSLXX-0002 Cat 5e Patch Cord -2 ft. $ 4.36 Other Black Box 6021 EVNSLXX-0003 Cat 5e Patch Cord -3 ft. $ 4.76 Other Black Box 6022 EVNSLXX-0004 Cat 5e Patch Cord -4 ft. $ 5.16 Other Black Box 6023 EVNSLXX-0005 Cat 5e Patch Cord -5 ft. $ 5.56 Other Black Box 6024 EVNSLXX-0006 Cat 5e Patch Cord -6 ft. $ 5.96 Other Black Box 6025 EVNSLXX-0007 Cat 5e Patch Cord -7 ft. $ 6.36 Other Black Box 6026 EVNSLXX Cat 5e Patch Cord -10 ft. $ 7.56 Page 35 of 42

36 Other Black Box 6027 EVNSLXX-0015 Cat 5e Patch Cord -15 ft. $ Other Black Box 6028 EVNSLXX-0020 Cat 5e Patch Cord -20 ft. $ Other Black Box 6029 EVNSLXX-0025 Cat 5e Patch Cord -25 ft. $ Other Black Box 6030 EVNSLXX-0030 Cat 5e Patch Cord -30 ft. $ Other Black Box 6031 EVNSLXX-0050 Cat 5e Patch Cord -50 ft. $ Other Black Box 6032 EVNSLXX-0100 Cat 5e Patch Cord -100 ft. $ Other Black Box 6033 WP456 Single Gang Faceplate 1 Port $ 3.96 Other Black Box 6034 WP462 Single Gang Faceplate 2 Port $ 3.96 Other Black Box 6035 WP474 Single Gang Faceplate 4 Port $ 3.96 Other Black Box 6036 FM330C Blanks 10 Pack $ 6.36 Other Black Box 6037 FM240 Cat 3 Jack - RJ-11 $ 5.56 Other Black Box 6038 FM922 Cat 5e Jack - RJ-45 $ 6.36 Other Black Box 6039 FM632 Cat 6 Jack - RJ-45 $ 8.76 Other Black Box 6040 WP377-R4 Surface Faceplate 2 Port $ 4.36 Other Black Box 6041 WP379-R3 Surface Faceplate 4 Port $ 5.56 Other Black Box 6042 FM012 RJ11 Base Board Jack $ 3.96 Other Black Box 6043 WP369C5E Cat 5e Wall Phone Plate $ Other Black Box 6044 WP369C6 Cat 6 Wall Phone Plate $ Other Black Box 6045 ELN25T-0025-F Pre-Amp Cables 25 Feet Female on One End $ Other Black Box 6046 ELN25T-0025-M Pre-Amp Cables 25 Feet Male on One End $ Other Black Box 6047 ELN25T-0005-MF Pre-Amp Cables 5 Feet Male to Female $ Other Black Box 6048 ELN25T-0025-MF Pre-Amp Cables 25 Feet Male to Female $ Other Black Box 6049 FM020 RJ11 Mod Plug $ 0.49 Other Black Box 6050 JPT5E100-5PR 100 Wiring Block- 100 Pair,20 C-5, and Labels $ Other Black Box 6051 JPT5E300-5PR CAT 5e Wiring Block Kit300 Pr base - 5 Pr Blocks $ Other Black Box 6052 JPT5E-4PR-10PAKConnecting Block - 4 pair 10 Pack $ 7.96 Other Black Box 6053 JPT5E-5PR-10PAKConnecting Block - 5 pair 10 Pack $ 8.76 Other Black Box 6054 JP620 Connecting Block 66M150 $ Other Black Box 6055 JP642 Bracket 89B $ 2.36 Other Black Box 6056 BBGBAR Ground Bar $ Other Black Box 6057 BBBB4 4'x4'x3/4" Plywood Backboard $ Other Black Box 6058 BBBB8 4'x8'x3/4" Plywood Backboard $ Other Black Box Series Hinged Raceway (6ft.) $ Other Black Box Series Hinged Raceway (6ft.) $ Other Black Box Series Hinged Raceway (6ft.) $ Other Black Box Surface Mount Box $ 6.36 Other Black Box Series Misc. Fitting $ 1.56 Other Black Box Series Misc. Fitting $ 1.56 Other Black Box Series Misc. Fitting $ 1.56 Other Black Box 6066 MiscCeil Drop Ceiling Fitting $ 2.48 Page 36 of 42

37 Other Black Box 6067 GigaTrue 550 CAT6, 550-MHz Solid Bulk Cable, 4-Pair, $ EYN870A-PB ft. (304.8-m), Pull Box, PVC, Blue Other Black Box 6068 GigaTrue 550 CAT6, 550-MHz Solid Bulk Cable, Plenum $ EYN871A-PB-1000 (CMP), 1000-ft. (304.8-m), Blue Other Black Box 6069 GigaTrue CAT6 Patch Panel, Universal Wiring, Component $ JPM610A-R7 Level, 24-Port, 1U Other Black Box 6070 GigaTrue CAT6 Patch Panel, Universal Wiring, Component $ JPM612A-R7 Level, 48-Port, 2U Other Black Box 6071 EVNSL6XX-0001 CAT 6 Patch Cord - 1 ft. $ 6.76 Other Black Box 6072 EVNSL6XX-0002 CAT 6 Patch Cord - 2 ft. $ 7.16 Other Black Box 6073 EVNSL6XX-0003 CAT 6 Patch Cord - 3 ft. $ 7.16 Other Black Box 6074 EVNSL6XX-0004 CAT 6 Patch Cord - 4 ft. $ 7.96 Other Black Box 6075 EVNSL6XX-0005 CAT 6 Patch Cord - 5 ft. $ 8.36 Other Black Box 6076 EVNSL6XX-0006 CAT 6 Patch Cord - 6 ft. $ 8.76 Other Black Box 6077 EVNSL6XX-0007 CAT 6 Patch Cord - 7 ft. $ 9.16 Other Black Box 6078 EVNSL6XX-010 CAT 6 Patch Cord - 10 ft. $ Other Black Box 6079 EVNSL6XX-0015 CAT 6 Patch Cord - 15 ft. $ Other Black Box 6080 EVNSL6XX-0020 CAT 6 Patch Cord - 20 ft. $ Other Black Box 6081 EVNSL6XX-0025 CAT 6 Patch Cord - 25 ft. $ Other Black Box 6082 EVNSL6XX-0030 CAT 6 Patch Cord - 30 ft. $ Other Black Box 6083 EVNSL6XX-0050 CAT 6 Patch Cord - 50 ft. $ Other Black Box 6084 EVNSL6XX-0100 CAT 6 Patch Cord ft. $ Other Black Box 6085 GW#6 # 6 AWG Ground Wire Per Ft $ 0.55 Other Black Box 6086 GW#10 #10 AWG Ground Wire Per Ft $ 0.30 Other Black Box 6087 GW#12 # 12 AWG Ground Wire Per Ft $ 0.22 Other Black Box 6088 Patch Cord, 1 Pair Modular to 110, 3 Voice, 3 ft $ 8.96 P Other Black Box 6089 Patch Cord, 1 Pair Modular to 110, 3 Voice, 6 ft $ P Other Black Box 6090 Patch Cord, 1 Pair Modular to 110, 3 Voice, 10 ft $ P Other Black Box 6091 EFN M-STSCFiber Optic Patch Cord for Fiber Modem $ Other Black Box 6092 EFN M-SCSCBlack Box SC-SC Dual Riser Fiber Patch Cord $ Other Black Box 6093 EFN M-STSTBlack Box ST-ST Dual Riser Fiber Patch Cord $ Other Black Box 6094 EVNSL Black Box 10' Cat5E Riser Green Patch Cord $ 7.56 Other Black Box F1 VWLAN Appliance $ 1, Other Black Box G1 VWLAN License Per AP $ Other Black Box F1 BSAP 1920, 2X2:2, Internal Antennas $ Other Black Box F1 BSAP 1925, 2x2:2, External Antenna Connectors $ Other Black Box F1 BSAP 1930, 3X3:3, Internal Antennas $ Page 37 of 42

38 Other Black Box F1 BSAP 1935, 3X3:3, External Antenna Connectors $ Other Black Box F1 BSAP 2030, 11ac, 3X3:3 w/internal Antenna $ Other Black Box F1 BSAP 2035, 11ac, 3x3:3 w/external Antenna Connectors $ Other Black Box F1 Antenna Bundle for BSAP 1925 $ Other Black Box F1 Antenna Bundle for BSAP 1935 $ Other Black Box F1 A set of three 2.4 GHz and three 5 GHz Type N Omnidirectional antennas with 5/7 dbi gain respectively for the BSAP $ Other Black Box F1 Antenna Bundle for BSAP 2035 $ Other Black Box G1 NetVanta 1234, 2nd Gen $ Other Black Box G1 NetVanta 1234P, 3rd Gen $ 1, Other Black Box G10 NetVanta 1235P $ 1, Other Black Box G1 NetVanta 1238, 2nd Gen $ Other Black Box G1 NetVanta 1238P, 2nd Gen $ 1, Other Black Box E2 NetVanta 1335 $ 1, Other Black Box F1 NetVanta 1531 $ Other Black Box F1 NetVanta 1531P $ Other Black Box G1 NetVanta nd Gen $ Other Black Box G1 NetVanta 1534 POE 2nd Gen $ 1, Other Black Box G10 NetVanta 1535P $ 2, Other Black Box G1 NetVanta nd Gen $ 1, Other Black Box G2 NetVanta 1544P 2.1 Gen $ 2, Other Black Box F1 NetVanta 1638 $ 2, Other Black Box F1 NetVanta 1638P $ 3, Other Black Box 6122 NetVanta 1531/1531P 1534/ " Rack Mount $ F1 Brackets Other Black Box G12 NetVanta ARE Media Converter $ Other Black Box G14 NetVanta ARE 36 Inch Hydra Cable $ Other Black Box 9006 Black Box Hourly Labor Rate During Normal Business $ BBNS-LABOR Hours Other Black Box 9007 BBNSWH-LABOR Black Box Hourly Labor Rate After Normal Business Hours $ IP Telephony Voice Switches Voice Switch SG-220T1A - 1U half width, Max Capacities - $ 6, T1, 220 IP phones, 4 Analog exts, 2 LS trunks, 0 Universal ports. Made in USA. P1 IP Telephony Voice Switches Voice Switch SG-50-1U half width, Max Capacities - 50 IP $ 1, phones, 2 Analog exts, 4 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Made in USA. Page 38 of 42

39 IP Telephony Voice Switches Voice Switch SG-90-1U half width, Max Capacities - 90 IP $ 2, phones, 4 Analog exts, 8 LS trunks, 0 Universal ports. Made in USA. IP Telephony Voice Switches Voice Switch SG-220T1-1U half width, Max Capacities - 1 $ 5, T1, 220 IP phones, 0 analog exts, 0 LS trunks, 0 universal ports. Made in USA. IP Telephony Voice Switches Voice Switch SG-30-1U half width, Max Capacities - 30 IP $ 1, phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. (Requires ShoreTel 8 or later). Made in USA. IP Telephony Voice Switches Voice Switch SG-24A - 1U full width, Max Capacities - 24 $ 2, Analog extensions. No IP Phone or trunk support. (Requires ShoreTel 8 or later). Made in USA. IP Telephony Voice Switches Voice Switch SG-T1k - 1U half width, Max Capacities - 1 $ 3, T1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. (Requires ShoreTel 8 or later). Made in USA. IP Telephony Voice Switches Voice Switch SG-E1k (International only) - 1U half width, $ 3, Max Capacities - 1 E1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. (Requires ShoreTel 8.1 or later). Made in USA. IP Telephony Voice Switches Voice Switch SG-50V - 1U half width. 50 IP phones, 2 $ 2, Analog exts, 4 LS trunks, 50 mailboxes, 22 hours of storage. Made in USA. IP Telephony Voice Switches Voice Switch SG-90V - 1U half width. 90 IP phones, 4 Analog exts, 8 LS trunks, 90 mailboxes, 56 hours of $ 3, storage. (Requires ShoreTel 8.1 or later). Made in USA. IP Telephony Voice Switches Voice Switch SIP-BRI 8 $ 1, IP Telephony Voice Switches Voice Switch SG-90BRI - 1U half width - Max Capacities: 90 IP phones, 4 Analog exts, 8 BRI Channels, 0 Universal ports Not all maximum capacities can be reached at the same time. Assembled in USA $ 3, IP Telephony Voice Switches Voice Switch SG-220E - 1U half width - Max Capacities: 1 E1, 220 IP phones, 0 Analog exts, 0 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. Made in USA. $ 5, IP Telephony Voice Switches Voice Switch SG-30BRI - 1U half width, Max Capacities: 30 IP phones, 2 Analog exts, 1 BRI trunk (2 channels), 0 Universal ports. Not all maximum capacities can be reached at the same time. Assembled in USA. $ 1, Page 39 of 42

40 IP Telephony Voice Switches Voice Switch SG-90BRIV - 1U half width - Max Capacities: $ 3, IP phones, 4 Analog exts, 8 BRI Channels, 0 Universal ports. 90 mailboxes, 56 hours of storage. Not all maximum capacities can be reached at the same time. Made in USA. IP Telephony Voice Switches Voice Switch SG-220E1-1U half width, Max Capacities - 1 $ 3, E1, 220 IP phones, 0 analog exts, 0 LS trunks, 0 universal ports. Requires one Tray for every two units. For Mexico and CALA Only IP Telephony Voice Switches Voice Switch SG-E1k - 1U half width, Max Capacities: 1 $ E1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. Requires one Tray (SKU 10223) for every two units. For Mexico and CALA only IP Telephony Voice Switches Voice Switch SG-90V (Taiwan) - 1U half width. Max Capacities: 90 IP phones, 4 Analog exts, 8 LS trunks, 90 mailboxes, 56 hours of storage. Requires one Tray (SKU 10223) for every two units. (Requires ShoreTel 8.1 or $ 3, later). For sale in Taiwan only. IP Telephony Phones IP Phone IP 230 Telstra Black $ IP Telephony Phones IP Phone IP 230g Telstra Black $ IP Telephony Phones IP Phone IP 265 Telstra Black $ IP Telephony Phones IP Phone IP 655 with anti-glare screen Telstra - (Requires ShoreTel 11.1 or later) $ Mobility Licenses Mobile Access License $ Other Licenses Concurrent Audio Conferencing Ports. Requires ShoreTel 12 or later. $ 1, Other Licenses Concurrent Web Conferencing Ports. Requires ShoreTel 12 or later. $ 1, Other Licenses Web Conferencing License Upgrade, Converged to Conferencing (10 Conferencing ports; requires ShoreTel 12 or later) $ - Other Licenses Audio Conferencing License Upgrade, Converged to Conferencing (10 Conferencing ports; requires ShoreTel 12 or later) $ - Other Licenses SA-100 appliance required to host Conferencing and Instant Messaging. Requires ShoreTel 12 or later. $ 2, Other Licenses SA-100 appliance (non-tpm, China) required to host Conferencing and Instant Messaging. Requires ShoreTel 12 or later. $ 2, Page 40 of 42

41 Other Licenses Hardware upgrade, Converged Conferencing to Service $ 1, Appliance (one per SA-100; requires ShoreTel 12 or later) Other Licenses SA-400 appliance required to host Conferencing and Instant Messaging. Requires ShoreTel 12.3 or 13.1 or later. $ 12, Other Licenses Hardware upgrade, Converged Conferencing to Service Appliance 400 (one per SA-400; requires ShoreTel 12.3 or $ 8, or later.) Other Licenses CSTA Server Software $ - Other Licenses CSTA User License - For activating a CSTA monitor extension, per user. Microsoft Office Communicator Remote Call Control. Requires CSTA Server Software (SKU 30066) $ Mobility Application Servers Mobility Router 2000 Appliance; supports up to 100 users when the appropriate number of client access licenses are purchased. Does not support redundant operation. $ 4, P1 Mobility Application Servers Mobility Router 4000 Appliance; supports up to 1000 users when the appropriate number of client access licenses are purchased. $ 6, P1 Mobility Application Servers Mobility Router 6000 Appliance; supports up to 5000 users $ 14, when the appropriate number of client access licenses are purchased. P1 IP Telephony ADVANCED APPLICATIONS User Group Schedule Application - Sets phones into standard or restricted states based on a configurable schedule. Used to prevent unauthorized telephone use $ 3, (except calls to 911) during certain times of day. P1 IP Telephony OTHER EQUIPMENT Handset for IP Phone IP655 $ IP Telephony OTHER EQUIPMENT Handset Cord (9 ft) Spare, IP 655 only $ 3.00 IP Telephony OTHER EQUIPMENT Satellite microphones for IP Phone IP655, Qty 2 $ IP Telephony OTHER EQUIPMENT Wall Mount Kit for IP Phone IP655 $ IP Telephony OTHER EQUIPMENT Wall Mount Kit for IP Phone IP480 /480g / 485g $ IP Telephony OTHER EQUIPMENT Wall Mount Kit for IP Phone IP420 $ IP Telephony OTHER EQUIPMENT IP Phone UK Power Adapter for Ethernet Speed of 10/100/1000 (min 10 w/o phone order) $ IP Telephony OTHER EQUIPMENT IP Phone EU Power Adapter for Ethernet Speed of 10/100/1000 (min 10 w/o phone order) $ IP Telephony OTHER EQUIPMENT Power Cord, AU/NZ 8FT Black $ - Page 41 of 42

42 IP Telephony OTHER EQUIPMENT IP Phone AU/NZ Power Adapter for Ethernet Speed of $ /100/1000 (min 10 w/o phone order) IP Telephony OTHER EQUIPMENT Handset for IP5XX/2XX/1XX series IP Phones (Telstra $ branded) IP Telephony OTHER EQUIPMENT Handset for IP Phone IP655 (Telstra branded) $ Other ADVANCED APPLICATIONS VoIP Evaluation Project Report $ Mobility ADVANCED APPLICATIONS Hi-touch WLAN ( Wi-Fi) Assessment for Mobility; up to 15k sq ft max, unlimited APs. T&E charges not included. Additional T&E apply for multiple sites within 15k sq ft limit. $ 3, Mobility Mobility Global Global ADVANCED APPLICATIONS ADVANCED APPLICATIONS ADVANCED APPLICATIONS ADVANCED APPLICATIONS Additional area coverage in excess of 15k sq ft for hi-touch WLAN ( Wi-Fi) Assessment for Mobility; up to 15k additional sq ft, unlimited APs. T&E charges not included. Additional T&E apply for multiple sites within 15k sq ft limit Shared Wireless LAN ( Wi-Fi) Assessment for Mobility; customer/partner conducts all on-site activity; up to 15k sq ft; unlimited APs service for Mobility; onsite delivery during business hours; end price per custom SOW; submit SOW for final service price quote Service for integration with Microsoft UC applications (OCS/Lync) or IBM Sametime; end price per custom SOW - submit SOW for service price quote; $ 1, $ 2, $ 1.00 $ 1.00 Page 42 of 42