BILL EXPLAINER - TELSTRA BUSINESS. credit $1, credit $223.73

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1 FRONT PAGE 01 Account Number Tax Invoice Issued Billing Period Bill Number 64 7 xxx 10 Sep 011 to 07 Sep 011 A xxx-x Telstra Corporation Limited ABN OVERDUE PAY NOW $76.7 ACCOUNTS DEPARTMENT THE ZZZ CORP 1 Main St Suburbia NSW 00 NEW CHARGES $4,04.9 TOTAL DUE BY 1 SEP 011 $4, If you have recently paid the overdue amount, thank youplease pay the new charges only. To avoid a late payment fee (up to $15.00) please pay this amount by the due date. 0 Summary Your last bill Amount Payments received - Thank you Adjustments Including GST 0 $1,00.5 credit $1,000.5 credit $.7 Bill history $ Your current bill Your balance New charges (see over for details) Includes rounding of $0.0cr balance $76.7 $4,04.9 $4, Sep 10 Jul 11 Aug 11 Sep 11 Compared to last bill: + $, Average value of last $1,746.4 <1> bills: GST included in new charges $ Need to ask a question about this bill? Call us on For fault reporting call To view the bill online visit telstrabusiness.com/myaccount Direct Debit Hassle free, automatic bill payment. Go to telstra.com.au/directdebit or call to setup direct debiting from your bank account. BPAY Q Use BPAY to pay from cheque or savings account. Use your bank s internet or phone banking service and Biller Code: 777 and Ref & Registration No: Mail or Telstra Store Return this section to Telstra, GPO Box 9901, Melbourne VIC 001 with your cheque made payable to Telstra. Present this payment slip at any Telstra Store to pay in person by cash, cheque or credit card. Credit Card Pay with your credit card at telstra.com.au/paymybill or call A payment processing fee applies to credit card payments (VISA, Mastercard & American Express: 1%, Diners Club: %). In Person Present this payment slip at any Post Office to pay by cash, cheque or from your cheque or savings account. 01 Account Information An overview of your account information including account number, bill number, amount due, due date and any overdue amount. 0 Summary A summary of your previous invoice total as well as your current balance and new charges. 0 Bill History A graph outlining a comparison to previous months total new charges. Also includes the average value of your last 1 month s bills to help you track your spend. 04 Contact Information Contact details for bill enquiries. 05 Banner Look out for the latest information and offers from Telstra. 06 How to Pay Choose which payment method you want to use to pay your bill.

2 ACCOUNT OVERVIEW Page of 4 ACCOUNT OVERVIEW to 07 Sep 07 New Charges At a Glance Bill Number A xxx Acc No 64 7 xxx 1 Bundle/Group Plan Mobile $ $89.00 Telephone $ Faxstream Internet and Data $49.86 $, Foxtel from Telstra $ Highest Spends Mobiles $ $ $ $44. Telephones 07 xxxx 117 $ xxxx 1140 $ $ xxxx 55 $ New Charges at a Glance This section provides a snapshot of how much you ve spent on each package/service. 08 Highest Spends Graphs showing the top 5 highest spending plans for each service category.

3 ADJUSTMENTS SECTION 09 Page of 4 ADJUSTMENTS to 07 Sep Original Bill Date Services Description (Dispute Reference) Excl G ST$ Incl GST$ Bill Number A xxx Acc No 64 7 xxx Jul National Direct Dialled Calls ( / 4567) $ cr $ cr Jul Calls Made Overseas ( / 45678) $ cr $ cr TOTAL ADJUSTMENTS $.7 credit 09 Adjustments Adjustments made against a previous bill are now displayed before your service summary in order for you to clearly reconcile any expected adjustments. All adjustments in this section are itemised and summarised as Adjustments on the front page of your bill.

4 SUMMARY SUMMARY to 07 Sep Product/Service Previous Month $ Excl GST $ Incl GST Subtotal in $ By Service 10 Mobile Group Plan $100 Call and usage allowance shared between all Mobile services within the account Mobile Business group $ Aug to 07 Sep $90.00 $ Mobile Business Mobile Plus $5 $0.00 $.86cr $.00cr# Mobile Business Mobile Plus $5 $0.00 $57.41 $6.14# Mobile Business Mobile Plus $5 - $6.9 $65.48 $7.04 Mobile Business Mobile Plus $5 $0.00 $.7 $ Mobile Business Mobile Plus $5 - $4.8 $.11 $44. for Mobile Business Group $100 after plan discount $ $ Group Shared Included Calls $45.46cr $50.01cr $ $ Non-Bundle Services Mobile 0400 xxxx TMB Data Pack $89/9GB $0.00 $ $89.00 Telephone 07 xxxx BusinessLine Select FMC $41. $ $17.69 Telephone 07 xxxx BusinessLine Select FMC $ 1.8 $47.87 $4.79 Telephone Freecall 1800 Service(s)@7.50 p/m $ 8.7 $40.57 $44.64 Telephone 07 xxxx 55 - Faxstream Complete Telephone 07 xxxx 55 - Faxstream Plus $99.41 $0.00 $69.87 $55.7 $409.86# $60.80# Internet Data Y K FRS DTR Regional Internet Data- N7 xxxxxxr - Business Broadband Advantage $8.00 $0.00 $1, $81.8 $,18.91 $10.00 High Speed Unlimited Internet and Data [email protected] Elite (GB) $0.00 $44.95 $49.95 Foxtel from Telstra Get Started $0.00 $40.00 $44.00 # Charge corresponds to old and new plans for same service when plan changed for other services $,6.64 $, Account Charges, Discounts and Credits for Account Charges, Discounts and Credits $8.7cr $4.1cr TOTAL NEW CHARGES for Account charges, credits & discounts $4.1cr $8.7cr $4,04.9 $, Grouped Services This section displays services that form part of a Mobile grouping are displayed in a blue box allowing you to easily see the benefits related to your group plan, e.g. shared included calls. 11 Spend Comparison Arrow This arrow shows if you have spent more or less on this service than on your previous bill. 1 Non-Bundled Services This section displays services that are not part of any bundle, group or shared plan are listed separately. The primary plan name is displayed for easier service identification. 1 Charges and Credits Charges and credits to your account are shown here (e.g. late payment fee, payment processing fees.) A detailed breakdown of these charges is shown in the YOUR BILL section which comes after the SUMMARY section.

5 YOUR BILL 14 Page5 of 4 YOUR BILL to 07 Sep Product / Service Mobile Group Plan continued Bill Number A xxx Acc No 64 7 xxx Quantity $ excl GST $ incl GST Subtotal in $ Mobile VPN Business Mobile Plus $5 Plan Includes $5 of eligible usage in Australia. Business Mobile Plus $5 Plan - 08 Sep to 07 Oct $1.81 $4.99 Other Charges & Credits Mobile Plus $5 Plan Credit - 08 Sep to 07 Oct $9.09 cr $10.00 cr $4.99 $.7 Mobile Business Advantage $5 Plan Includes up to $5 allowance for eligible usage in Australia. Business Advantage $5 Plan - 08 Sep to 07 Oct $1.81 $4.99 Charges Eligible for Plan Discount National Direct Dialled - Calls to Non-Telstra Mobiles 7 Calls $4.74 $8. National Direct Dialled - Calls to Telstra Mobiles 40 Calls $18.1 $0.14 Mobile Originated SMS 166 Msgs $7.7 $41.50 Calls forwarded 5 Calls $4.5 $ Calls $9.4 $10.6 Mobile Enhanced SMS 1 Msgs $.7 $.00 Charges Ineligible for Plan Discount Packet Data sessions 1.8 GB $58.75 $ International Direct 5 Calls $9.8 $.81 Other Charges and Credits Tmb Casual Datapack $9-1gb - 08 Sep to 07 Oct $5.45 $9.00 Mobile Plus $5 Plan Credit - 08 Sep to 07 Oct $9.09cr $10.00cr Included Call Credits - 07 Oct $1.8cr $5.00cr TOTAL MOBILE GROUP PLAN $44. $.11 $ $ Mobile 0400 xxx 469 TMB DataPack $89/9GB Includes 5GB of data to use in Australia. TMB DataPack $89/9GB - 08 Sep to 07 Oct $80.91 $89.00 $89.00 $80.91 Telephone 07 xxxx 117 BusinessLine Select FMC - 08 Sep to 07 Oct $1.77 $4.95 Local Calls 65 Calls $5.78 $9.6 Calls to 1 Numbers 6 Calls $9.8 $10.80 STD Calls 54 Calls $1.4 $.6 Calls to Telstra Mobiles 65 Calls $95.9 $105.5 $17.69 Other Charges and Credits Reversal On Answer - 08 Sep to 07 Oct $.6 $.70 $ This blue shaded section corresponds to the mobile grouping section first seen in the SUMMARY. This area provides a more detailed breakdown of the sharing benefits of these mobie services. 15 Mobile Data Mobile data usage will display in volume (kb, Mb or GB). 16 All services outside of a bundle or group plan are listed here against a plain white backdrop. All eligible itemised calls will be displayed in the YOUR DETAILS section.

6 PRO-RATA CHARGES What is Pro-rata charging? Pro-rata or pro-rating refers to the process of calculating the portion of a time period that a change, allowance of recurring charge applies to. The portion is uaually the number of days of the billing cycle which the customer was connected. Pro-rata adjustments to all relevant charges, allowances or data usage are automatically applied in our billing system and appear on the next bill. How is Pro-rata calculated? Pro-rata is calculations are based on 0.4 days in the month. When does Pro-rata apply? There are three examples of when a pro-rata charge may appear on a bill: > You connect to a new product or service part way through a billing period. > You change a product or service part way through a billing period. > You disconnect or move a product or service to another supplier part-way through a billing period. 17 Mobile # You have recently changed your plan. For details on charges and credits visit telstra.com/business/readmybill Business Performance Plan $60-8.Oct to 09.Nov $.87cr $5.16cr Charges Eligible for Plan Discount National 11 calls $96.1 $45.85 National to Telstra Mobiles 7 calls $8.50 $9. Mobile Originated SMS 59 calls $0.00 $0.00 calls 1 calls $1.6 $1.9 Mobile Enhanced SMS 10 Msgs $4.55 $5.01 Charges Ineligible for Plan Discount Calls forwarded from this service 5 calls $0.00 $0.00 Packet Data sessions MB $0.00 $0.00 Other Charges and Credits Included Call Allowance - 10.Oct $.79cr $55.07cr Mobile # lncludes a charge from the start of your new plan to the end of this billing period, plus a charge in advance for the next billing period Business Performance Ultd $10-8.Oct to 09.Nov $49.56 $54.5 Business Performance Ultd $10-10.Nov to 09.Dec $ $10.00 Charges Ineligible for Plan Discount National 84 calls $0.00 $0.00 $71.5 $ Header notes explain credits for old plan and advance payments for new plan. Plan changes are displayed on the bill as separate service instances. You are able to see the usage and service charges related to each plan. This enables you to easily identify what has been charged and credited based on the plan change / contact cancellation / new service connection. Note: What happens if I change to Single Bill partway through a billing period? The remaining part of the mobile plan will be charged on the Single Bill account from the day it was established. You will also be charged in advance for your plan just as you were on the Telstra mobile account.

7 ACCOUNT CHARGES, DISCOUNT AND CREDITS 18 Account Charges, Discounts and Credits for Account Charges, Discounts and Credits $8.7cr $4.1cr Includes GST Free items TOTAL NEW CHARGES for Account charges, credits & discounts $4.1cr $8.7cr $4,04.9 $, This section displays itemised account level charges (e.g. late payment fee (GST free), or payment processing fees). THIRD PARTY CHARGES THIRD PARTY CHARGES to 07 Sep Mobile 0407 xxx Date Time Description Qty Provider ^ 14 Aug 09:56am Ring tones 1 Polyphonic Ringtones $ Aug 07:56am Ring tones ring tones ring tones ring 1 Jamstar $.50 tones ring tones ring tones GST Free item ^ Any third party trade marks appearing in this invoice are the trade marks of the relevant third parties. If you have any questions regarding these charges, please contact the Provider below. Provider ^ ABN/ACN Contact Polyphonic Ringtones Jamstar xxxx xxxx $ incl GST Subtotal in $ $7.00 $ Third Party Charges Third Party (Content charges from other providers) are itemised here, and include information such as Description, Quantity and Provider. 0 When applicable, displayed here is the provider information including ABNACN and contact number to help you better manage premium content. TELSTRA BILL EXPLAINER TELSTRA BUSINESS BILL 7

8 DIRECTORY CHARGES 1 DIRECTORY CHARGES ITEMISED If you would like to enquire about Directory charges please call White Pages on Telephone 07 xxxx 1140 WHITE PAGES Listing no SA ADELAIDE DIRECTORY Product / Service Annual Unit Rate $ Installment $ $ For charges and/or credits on 07 Sep 11 Bold Black Descriptive Text First Entry & Bold Black Number # The first instalment will include GST paid to ATO for the total annual charge $11.00 $ $17.58# $1.00# for 1 of 1 Instalments $9.58 $6.89 TOTAL FOR TELEPHONE 07xxxx1140 $9.58 $ The Directory Charges are charges relating to your business being listed in the White Pages, Yellow Pages or Sensis.

9 YOUR USAGE (MOBILE SERVICE) USAGE DETAILS to 07 Sep Business Mobile Plus Mobile National Direct Dialled - Calls to Non-Telstra Mobiles Date Time Origin Number Rate Duration $ incl GST 01 Sep 08:56am Melbourne Peak 00:00:09 $ Sep 09:56am Melbourne Peak 00:00:09 $ Sep 10:0am Melbourne Peak 00:00:17 $ Sep 10:54am Melbourne Peak 00:00:1 $ Sep 07:41pm Melbourne Peak 00:00:09 $ Sep 08:57am Melbourne Peak 00:00:09 $ Sep 10:6am Melbourne Peak 00:00:11 $ Sep 09:1am Melbourne Peak 00:00:15 $ Sep 11:17am Melbourne Peak 00:00:09 $0.45 0Sep 01:44pm Melbourne Peak 00:00:6 $ Sep 05:1pm Melbourne Peak 00:00:44 $ Sep 07:18am Melbourne Peak 00:00:09 $ Sep 08:56am Melbourne Peak 00:00:4 $ Sep 0:pm Melbourne Peak 00:00:15 $ Sep 0:05pm Melbourne Peak 00:00:7 $0.45 Bill Number A xxx Acc No 64 7 xxx $58.6 $5.05 Mobile Originated SMS Qty Description $ incl GST 166 Mobile Originated SMS $7.7 $41.50 $7.7 Calls Forwarded to Date Time Destination Duration $ Incl GST 01 Sep 11:am 01 Sep 11:am 01 Sep 11:am 01 Sep 11:am 01 Sep 11:am This section lists a detailed breakdown of all mobile calls made within the billing period, including Date, Time, Duration and amount Incl GST. Calls are sorted into different sections, including National, National to Telstra Mobiles, Mobile Originated SMS, Calls forwarded from this service, calls, Service calls surcharge, Packet Data sessions and Mobile Enhanced SMS.

10 YOUR USAGE (FIXED LINE - PSTN) Telephone xxxx Local calls Quantity Description $ Incl GST 7 Local calls $1.40 $1.40 $1.7 Calls to 1 Numbers Date Time Number $ Incl GST 0 Oct 10:15 am 0 $0.5 $0.5 $0. STD calls Date Time Destination Number Rate Duration $ Incl GST 0 Oct 1:5 pm Mia Mia 0xxxxxxxx Everyday 46:08 $7.40 $7.40 $6.7 This section lists a detailed breakdown of all fixed line calls made within the billing period, including Date, Time, Duration and amount Incl GST. Calls are sorted into different sections including Local calls, Calls to 1 numbers and STD calls.

11 PREVIOUS PAYMENT DETAILS 4 PREVIOUS PAYMENT DETAILS Payments processed by 08 Aug 011 Date Method of payment Invoice No. $ incl GST 0Jul BPAY - Thank You A $1,00.5 TOTAL PREVIOUS PAYMENTS $1, Previous Payments Payments made since the last bill including amount and payment type. Note: Payments listed in this section are only up until the date specified in the sub-header. All payments made on or after this date will display on the next bill. IMPORTANT MESSAGES 5 IMPORTANT MESSAGES Change to 14 & 14 SMS Service Fee On and from 18th October 011 the service fee for each call and SMS request to the 14 service will increase from $1.40 to $1.60 (plus applicable call charges when calling from a mobile). For further details about these services and full pricing, please visit voiceservices.com.au or call Important Messages This message highlights any important messages and information affecting your Telstra Service.