DHL SPEEDPACK. Seminar Phi Data - The Road to More Efficient Warehousing & Distribution - DHL testimonial Wemmel, December 4, 2014.

Transcription

1 DHL SPEEDPACK Seminar Phi Data - The Road to More Efficient Warehousing & Distribution - DHL testimonial Wemmel, December 4, 2014 David Thys 1

2 AGENDA Deutsche Post DHL Group Organizational setup Key Figures Product Portfolio DHL Speedpack History Facts & Figures Locations Business Operations Shipped Goods Service Offering Value proposition Customer Portfolio Project STATUS Business Requirements Selection Process Results Recap 2

3 DEUTSCHE POST DHL 3

4 A CLEAR VISION Our vision is very clear: one company with two strong pillars The postal service for Germany The logistics company for the world 4

5 DHL PORTFOLIO Logistics Express Post, ecommerce & Parcel Air & ocean freight Supply chain solutions Road & Rail Freight Express (Time Definite/ Same Day) B2B Parcels & Pallets B2C (ecommerce) C2C Parcelshops International Mail Domestic mail Germany 5

6 KEY FIGURES DEUTSCHE POST DHL Approximately 480,000 employees in more than 220 countries/territories (including nearly 60% outside Germany) 64m letters/3.4m parcels each workday in Germany/more than 27,000 sales outlets in Germany Group revenues 1) : EUR 55.1bn/Group EBIT 1) : EUR 2.86bn Market capitalization 2) : EUR bn ~ 650,000 international express shipments per day (2013) (Time Definite International) (+8% vs. previous year) 3.9m tons of air freight/2.8m TEU 3) of ocean freight in ) Financial year ) As of 12/31/2013 3) TEU = Twenty-foot equivalent unit 23m square meters of warehouse space in contract logistics 6

7 UNIQUE PRODUCT PORTFOLIO No. 1 in international express delivery Europe s largest postal service Leader in the forwarding business Partner for e-commerce and a pioneer in secure digital communications No. 1 in contract logistics 7

8 DHL SPEEDPACK 8

9 HISTORY SBT DANZAS DHL Unilever Transport & Warehousing Belgium Independent group: SBT 1987: SBT is taken over by Danzas 1999: Danzas is taken over by Deutsche Post Group 2002: Danzas Solutions Distribution becomes Speedpack NV, a business unit of Van Gend & Loos EE. 2003: Speedpack becomes part of DHL Freight Special Services. 2014: Speedpack becomes a part of DHL Parcel Benelux 9

10 FACTS & FIGURES Employees > 120 Daily Deliveries > Daily Parcels > Daily Pallets > 800 Daily Irregular Dimensions > Locations 6 Vehicles > 270 Core Type of Business Delivery Network 65% Dedicated Transport 35% Coverage BeLux 10

11 BUSINESS Our Mission Fulfilling your specific transportation needs by developing tailor-made, high quality solutions. Dedicated Transport FTL & LTL Pallets, Parcels & Irregular dimensions 24h & 48h Service Operations: Customer Destination Temperature Controlled High Value Delivery Network Pallets, Parcels & Irregular dimensions 24h Service Operations: Customer Terminal Destination 11

12 OPERATIONS Delivery Network (on map) Customer Pickup with centralized infeed in Terminal Sort on driver-level in Terminal Connect volumes to Crossdocks (5-ton fleet) Aalter Bornem Bilzen Opglabbeek Delivery Brussels Dedicated Transport (not on map) Straight from Customer to Destination Assesse Fleet 5-ton fleet : 10-ton fleet : 25-ton fleet : < 3 pallets/delivery > 3 & < 8 pallets/delivery > 8 pallets/delivery Terminal Crossdock Capital Customer Pickup Connection to crossdock Delivery to Destination Foetz 12

13 SHIPPED GOODS DHL Speedpack offers specific road freight expertise and sector competences for complex transportation processes. Parcels : 8.000/day Pallets : 800/day Irregular Dimensions: units/day No limit on size or weight Dangerous goods Temperature control High value shipments 13

14 SERVICE OFFERING Service Next day delivery All Products (Pallets, Parcels & Irreg) 98% Delivery performance Customer Service Single point of entry Dedicated client & project team Integrated delivery document Track & Trace BeLux coverage Value Added Features ADR (dangerous goods) Timed deliveries Bookings of shipments Technical Distribution Temperature Controlled Transport High Value Transport Dedicated network design Inbound consolidation concepts Cash On Delivery 14

15 VALUE PROPOSITION DHL SPEEDPACK Daily coverage throughout Belux. Fixed door-to-door lead-times. Reliable on-time delivery performance Reliability Flexibility Customer specific solutions Multitude of value added services/features Value Added Services DHL SPEEDPACK Visibility End to end visibility State of the art track & trace Proactive notification options Customized IT solutions Easy to Use Value for money Competitive pricing for Parcels, Pallets & Irregular dimensions. Compliant with DP DHL emission reduction targets. Go Green program Sustainability Unrivalled Coverage Linked with DHL pan-european network 15

16 CUSTOMER PORTFOLIO 16

17 PROJECT STATUS 17

18 BUSINESS REQUIREMENTS We received a request from our business to find a solution for below high level requirements: 1. More detailed ability to follow-up on the delivery process Real time By different departments (customers) 2. More detailed ability to support the loading process (check shipments & colli) 3. Customization to specific customer requirements, f.i. Automated reporting on OTD (f.i. Unilever) 4. Integration of complaint & claims management 18

19 SELECTION PROCESS Short listed solutions Tensing ID DELivery 19

20 SELECTION PROCESS Short listed solutions Tensing ID DELivery Differentiation on: Lower cost (BUILD en RUN) Simple use and setup Quick implementation Also manages the loading process Highly customizable solution facilitates product offerings of DHL Parcel (Speedpack) Devices in use within the Group (Motorola) 20

21 RESULTS 1. Efficiency increase of fleets (Real time POS & extra assignments) 2. Cost/time savings on the Tour Accounting department 3. Decrease of telephone costs/time of CS (also at our customer's CS departments) Dispatching/Planning department 4. Tailormade customer support options OTA, OTD, ETA, GS1 Speeddocking, Reporting, 21

22 RESULTS 5. Integration with Complaint and Claims Management Tool Function on STATUS website interfaces shipment data and initiates Complaint and Claims process 6. Real time visibility of the Fleets 22

23 RESULTS 7. Integration with Bing Maps to check tours and integrate with Tour accounting 23

24 RESULTS 8. Integration met TMS (from batch communication to synchronization) 9. Use Loading process to optimize other processes Load planning and loading sequence 24

25 RESULTS 10. ETA 25

26 RECAP Required 1. More detailed ability to follow-up on the delivery process 2. More detailed ability to support the loading process (check shipments & colli) 3. Customization to specific customer requirements, 4. Integration of complaint & claims management Delivered 1. Transparency which has led to a) Increase of efficiency delivery proces b) Cost & time savings in Tour Acc. Dept. 2. Decrease of communication costs Direct Indirect 3. Tailormade customer support options 4. Integration of complaint & claims handling 26

27 THANK YOU FOR YOUR INTEREST AND TIME CONTACT DHL Parcel (Speedpack) IT: David Thys Sales: Kris De Pauw Page 27