BETWEEN ASIA PACIFIC & ECOMMERCE

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1 BETWEEN ASIA PACIFIC & ECOMMERCE Oslo 20 October 2014 Silje Skogstad, SVP Corporate Strategy 1 Between Asia Pacific & ecommerce Oslo 20 October 2014

2 OUR CORPORATE STRUCTURE: ONE COMPANY WITH TWO STRONG PILLARS Die Post für Deutschland The logistics company for the world 2 Between Asia Pacific & ecommerce Oslo 20 October 2014

3 3 OUR PURPOSE: WE CONNECT PEOPLE, IMPROVING THEIR LIVES By enabling trade, transporting goods and connecting people around the world our business purpose implies responsible and sustainable action. WE bring HELP WE power GROWTH WE provide JOY WE deliver TRUST WE ensure PROSPERITY WE transport HEALTH 3 Between Asia Pacific & ecommerce Oslo 20 October 2014

4 WHO WE ARE A GLOBAL COMPANY WITH A UNIQUE PORTFOLIO No. 1 in international express delivery Europe s largest postal service Leader in the forwarding business Partner for ecommerce and a pioneer in secure digital communications No. 1 in contract logistics 4 Between Asia Pacific & ecommerce Oslo 20 October 2014

5 5 OUR ORGANIZATIONAL STRUCTURE Corporate Center Post - ecommerce - Parcel (PeP) EXPRESS GLOBAL FORWARDING, FREIGHT SUPPLY CHAIN DHL CUSTOMER SOLUTIONS & INNOVATION GLOBAL BUSINESS SERVICES 5 Between Asia Pacific & ecommerce Oslo 20 October 2014

6 THE BOARD OF MANAGEMENT Dr. Frank Appel CHIEF EXECUTIVE OFFICER HUMAN RESOURCES Born in 1961 Member since November 2002, CEO since February 2008 Ken Allen EXPRESS Born in 1955 Member since February 2009 Jürgen Gerdes Post - ecommerce - Parcel Born in 1964 Member since July 2007 Lawrence Rosen FINANCE, GBS Born in 1957 Member since September Between Asia Pacific & ecommerce Oslo 20 October 2014 Roger Crook GLOBAL FORWARDING, FREIGHT Born in 1957 Member since March 2011 John Gilbert SUPPLY CHAIN Born in 1963 Member since March 2014

7 KEY FACTS ABOUT DEUTSCHE POST DHL Approximately 480,000 employees in more than 220 countries/territories (including nearly 60% outside Germany) 64m letters/3.4m parcels each workday in Germany/more than 29,000 sales outlets in Germany Group revenues 1) : EUR 55.1bn/Group EBIT: EUR 2.86bn/Market capitalization: EUR bn ~ 650,000 international express shipments per day (2013) (Time Definite International) (+8% vs. previous year) 3.9m tons of air freight/2.8m TEU 2) of ocean freight in m square meters of warehouse space in contract logistics Majority of the Fortune 500 companies are our customers 7 Between Asia Pacific & ecommerce Oslo 20 October ) Data refer to financial year 2013; 2) TEU=Twenty-foot equivalent unit

8 OUR SETUP IN NORWAY WIDE COVERAGE BY THREE STRONG DIVISIONS DHL EXPRESS TRD TOS TRD EVE TRD ALF TRD VDN TRD KKN Revenue >250 m DHL GLOBAL FORWARDING FREIGHT TRD BOO TRD MQN TRD MJF Locations >55 TRD TRD DHL SUPPLY CHAIN OSLMOL AES AES AES-GTW OSL FDE BGO BGO BGO-GTW SVG-GTW SVG SVG KRS-GTW KRS KRS TRF TRF OSL ALN OSL HMR OLA-GTW OSL (GT1 and OSL) Employees > 580 Shipments >3.4 m 8 Between Asia Pacific & ecommerce Oslo 20 October 2014

9 OUR DEVELOPMENT PATH: TRANSFORMATION TO THE WORLD S LEADING POSTAL AND LOGISTICS GROUP STARTED IN 1990 Turnaround 1 International expansion and move towards the integrated No.1 in logistics 2 Unlocking our potential 3 Accelerating organic expansion Between Asia Pacific & ecommerce Oslo 20 October 2014

10 FOUR IMPORTANT STAKEHOLDERS Customer Satisfaction (Example: DHL Express) (Scale 0 100) GoGreen C 2 efficiency: +18% (2013) (cp. to base year 2007) Business Performance Reported EBIT EUR bn Results of group-wide Employee Opinion Survey Active Leadership Employee Engagement 58 (Scale 0 100) (Scale 0 100) Between Asia Pacific & ecommerce Oslo 20 October 2014

11 READY FOR THE FUTURE: A PROVEN FRAMEWORK & FOCUSED STRATEGIC PLAN 2020 Our DPDHL Corporate Framework remains valid Our Strategic Plan Vision: Mission: Purpose: Guiding Principles: Goals: Die Post für Deutschland, The Logistics Company for the World Excellence. Simply delivered. We connect people, improving their lives. Respect & Results 3 Bottom Lines & Living Responsibility STRATEGY 2020 Focus. Connect. Grow. 11 Between Asia Pacific & ecommerce Oslo 20 October 2014

12 STRATEGY 2020 Focus. We focus on what has made us successful Connect. We connect across the organization Grow. We expand in new segments 1 Logistics as our core 1 One global team 1 Leader in ecommerce related logistics 2 Committed to the needs of our stakeholders & our planet 2 Certified specialists for everything we do 2 Accelerate footprint shift towards emerging markets 3 A family of divisions 3 Connected approach in operations, commercial, green solutions and shared services 3 Tap new market opportunities for organic expansion to achieve industryleading margins. to achieve quality leadership & service excellence. to achieve sustainable above-market growth. 12 Between Asia Pacific & ecommerce Oslo 20 October 2014

13 ECOMMERCE ACCELERATION: OPPORTUNITY AND THREAT Opportunity Parcel domestic market revenue Emerging Markets +11% p.a. Mature Markets +7% p.a. Threat Logistics companies venturing into ecommerce to support logistics ecommerce companies venturing into logistics to support ecommerce Mainland China +15% p.a. Global CAGR : +8% New competitors entering the market 13 Between Asia Pacific & ecommerce Oslo 20 October 2014

14 ECOMMERCE AND PARCEL SERVICE PORTFOLIO efacilitation efulfillment Delivery Cross-border ecommerce Marketplaces Marketing services Payment solutions Domestic efulfillment (incl. value added services) In collaboration with DSC Multichannel domestic delivery and return 1) International B2C shipping Combined with int l efulfillment & efacilitation services 14 Between Asia Pacific & ecommerce Oslo 20 October 2014

15 ACCELERATED FOOTPRINT SHIFT: EMERGING MARKETS CONTINUE TO OUTGROW MATURE COUNTRIES Macro trends continue to support high growth in emerging markets Demographics, e.g. India and China to provide >50% of increase in global workforce with college education by 2030 Continuing urbanization, e.g. in China expected to reach 70% by 2030 Growing consumer base, e.g. global middle class set to grow 2.6 fold by 2030 with 90% coming from Asia Pacific Growth differential expected to continue GDP real CAGR in % 2.0 Mature 2.0 USA UK Japan Western Europe Emerging China India Brazil South East Asia 15 Between Asia Pacific & ecommerce Oslo 20 October 2014

16 BUILDING ON A STRONG MARKET POSITION IN ASIA Market leader in Asia 1) Example Express: Continuous growth EUR 8.5 bn in revenues Approximately 68,000 employees Around 600,000 customers 3) Average growth TDI shipments 2) p.a. Example Asia China (since 1986) India (since 1979) % +17% +12% 16 Between Asia Pacific & ecommerce Oslo 20 October ) Data refer to financial year 2013; 2) TDI = Time Definite International; 3) DHL Express only

17 SUMMARY: WHERE WE STAND AND WHERE WE ARE GOING Achievements in volatile markets Group on success track with strong divisions Excellent business performance High quality in postal services, boom in parcel business On a global growth curve Clear path to the future Acceleration of organic growth Exploit new segments Actively help shape business conditions Improve service further Continuously expand range of products and services Plan intelligently Boost efficiency Increasingly generate value for society & business 17 Between Asia Pacific & ecommerce Oslo 20 October 2014

18 WHERE WE WANT TO BE IN 2020: DEFINING OUR INDUSTRY When people think of logistics, we want them to think DPDHL WE are the most global WE are the quality leader WE are most customer-centric 18 Between Asia Pacific & ecommerce Oslo 20 October 2014

19 THANK YOU 19 Between Asia Pacific & ecommerce Oslo 20 October 2014