Telework: pilot project. Sustainability

Transcription

1 Telework: pilot project Sustainability 2012

2 AGENDA FRAMEWORK METHODOLOGY RESULTS

3 FRAMEWORK The world is witnessing new forms of communication integration and implementation which allows a faster and more effective exchange of information. The networks access, inside and outside organizations, the videoconference in local area network, the documents share in real time and the phone calls redistribution of are some of the examples of these new technologies that allow that workplace becomes dynamic without results sacrificing. In order to assess telework implementation in Portugal Telecom, using ICT as work basis, it was carried out an internal pilot with the participation of 34 PT s employees, which had compatible activities and profile, during 4 consecutive weeks, one to two times per week. Goal: test the success of this system implementation, anticipate risks and factors that could lead to failure, assess employees satisfaction and motivation as well as economical and environmental impacts. Advantages: Expensives reduction Welfare increase Stress dicrease Not have to look for a parking space Work without interruption Pattern of work control More available time to the family More free time Disadvantages: Do not have work colleagues Difficulty in separating the professional and personal life Not being taken seriously Lack of methodology Possible adapting difficulty in a new job if only work at home

4 AGENDA FRAMEWORK METHODOLOGY RESULTS

5 PROCESS IMPLEMENTATION METHODOLOGY Universe: Teleworking applicability was tested with 34 collaborators from different PT s directions and areas, on a voluntary basis and all of them had compatible profiles and activities. Analysis period: Each employee has tested the applicability of this pilot during 4 consecutive weeks, 1 to 2 fixed days per week. Results assessment 1. Quantitative analyses, with base in the weekly pre-defined objectives execution : Deliverables weekly identification and scheduling Minimum compliance target definition If failure is due to external reason, analyze or extend trial period 2. Qualitative analysis, based on the employees response to a satisfaction survey : Work conditions Environmental/Economical impacts Work impact Profissional and personal satisfaction impact Quality life impact 3. Decision To adopt- Employees who fulfill the goals and present an average satisfaction level greater than 0.5 Don t adopt- Employees who do not wish to join or do not fulfill the goals or with an average satisfaction level >= 0.5

6 AGENDA FRAMEWORK METHODOLOGY RESULTS

7 RESULS Overall results were very positive, and the great majority of the employees fulfill the proposed objectives 25 people met the objectives for the teleworking days and are eligible for its adoption. The daily record and detailed objectives for teleworking were accomplished by 65% of the employees; for the others it was not possible because of cultural issues or as a consequence related to the activity. From the 25 people, 21 would like to join to telework, 2 would not like because they consider their physical presence essential to perform their work and other 2 participants were constrained by some offered rules (flexibility to change days, communication tools availability etc.). Teleworking results are difficult to measure in activities that require much colleagues interaction and whose objectives are difficult to define/vary, depending on the projects and the number of people involved.

8 RESULTS (CONT.) From the employee point of view, the benefits of the teleworking practice were multiple and all of them had the necessary conditions for exercising this alternative form of work. 1. All volunteer had the necessay conditions to teleworking development. 2. Teleworking has allowed to save, on average, 1,900 EUR per person/year in time and travel costs and reduced the environmental impact of approximately 0.2 tonnes of CO2 per person per year. 3. More than 90% of the employees accomplished the objectives, timetables and rules and 62% of them use the travel time to work. 4. Performance evaluation was not affected for more than 90% of the emplyees. 5. Teleworking gave greater personal and professional satisfaction - more detailed objectives and greater motivation. 6. For more than 90% of the employees, teleworking allowed a better balance between personal and professional lifes by enabling them to work more in less time, reduced stress and travel expenses and gave more time to support the family and treatment of personal affairs. 7. The main improvement suggestions were: flexibility in the number and teleworking days, access to an instant messaging /videoconferencing and more consistent access to the VPN.

9 DETAILED RESULTS Participants per area From the 34 pilot participants 26 responded positively to the challenge 18% 29% DE DSCB 9% DE 18% DSCB 35% 18% DDSE SMO 32% 18% DDSE SMO Quantitative objectives (evaluated by chief managers) 25 accomplished the day objectives 4% and 17 registered their day commitments by 96% Total 35% Yes Sim Parcial 65% No Não

10 DETAILED RESULTS (CONT.) Qualitative objectives (evaluated by pilot participants) 1. Work Conditions: 26 of the pilot volunteers who worked at home had all the conditions to develop telework... 0% 100% Em At casa home Em At casa home e and locais public locals públicos 0% 100% Com All necessary todas as condições conditions necessárias Sem Without algumas some condições necessary necessárias conditions 2. Environmental Impact: 58% use own transport... 23% 19% 58% Carro/Mota Car/Motocycle Carro e and transportes Public Transports públicos Transportes Public Transport públicos 30% 13% 57% <=50 Km Km >100 Km 8% 8% 56% spend between 1h to 2h per day on the road 56% 36% <=1H 1H-2H >2H 156 is the average monthly cost for missions expenses 40% 52% <= >200

11 DETAILED RESULTS (CONT.) 3- Work Impact 4 Personal and Profissional Satisfaction Objectives achievement is equal or greater 8% felt less integrated 8% 5 Quality life Impact 62% took advantage of the time saved in commuting to work 35% 65% 92% fullfil schedules and rules 8% Superior Igual Equal Não No Sim Yes 92% Work motivation is equal or bigger 27% 12% 62% Trabalhar work Personal problems Resolver assuntos pessoais resolution Lazer Leisure 92% Sim Yes Não No 54% 46% Maior Superior Igual Equal 4% To 96%, teleworking helped to improve the balance between personal and professional life Little distraction with personal issues 4% Objectives more detailded to the majority 96% Sim Yes Não No Não No 42% Sim Yes 96% Sim Yes 58% Não No Main benefits Equal pressure for objectives achievement Igual Equal Maior Superior 100% Menor Minor For 92% the performance assessment is equal 4% 4% Superior Igual Equal 92% Inferior Minor 11% 11% 33% 17% 25% More time to Mais personal tempo para issues assuntos pessoais Maior More apoio family à família support Menos Minor custos costs Maior More produtividade productivity Menos Less stress

12 DETAILED RESULTS (CONT.) 85% of the pilot participants would like to join the teleworking system 85% (22 people) would like to join the teleworking system 1 to 2 times per week... 8% 8% Sim 85% Yes Depends Depende - communicator No because they feel Não por sentir maior afastamento detached of the team da equipa Teletrabalho 2 days per week 2 dias of / teleworking semana 5% 5% 5% Videoconferência Videoconference Communicator Instant Messaging Main sugestions 10% 24% VPN com with menos less problems falhas Chamadas Free calls para nº fixos de trabalho gratuitas 14% 19% 19% Dias Not fixed em teletrabalho days to telework não fixos Banda Free mobile larga móvel broadband gratuita Webcam