Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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2 Please give me your feedback Session Speaker Use the mobile app to complete a session survey 1. Access My schedule 2. Click on this session 3. Go to Rate & review If the session is not on your schedule, just find it via the session scheduler, click on this session and then go to Rate & review. Thank you for providing your feedback, which helps us enhance content for future events.

3 HP Managed Services Printing & Personal Systems Mike Weir, Vice President, Managed Print Services Adrienne Ware, Vice President, Personal Systems Managed Services

4 Opportunities Free up capital Reinvest in strategic technologies Enable users to be more productive Lower support costs

5 Trends Shifting budgets 70 85% IT Assets devoted to ongoing support 1 Consumerization of IT 74% of employees use personal smartphones for business tasks 4 Information gap 60 80% savings from electronic and automated invoicing processes compared to traditional paperbased processing 2 Productivity Up to 15% increased user productivity with MyIT self-service and HP Proactive Support 1 The mobility revolution 37% of worldwide workforce mobile by Security threats $3.5 million average cost per incident of corporate information theft 5 1 HP Services Market Statistics, October 2013, 2 Billentis Billentis, "E-invoicing / E-billing: Key stakeholders as game changers," Bruno Koch, May 6, 2014, 3 IDC, Mobile Printing Landscape, Transition to Early Adoption, August, 2012, 4 IDC, "Mobile Print: Enabling Today's Workforce, " Holly Muscolino, Dinesh Srirangpatna, June 2014, 5 Ponemon Institute, "Ponemon Institute Releases 2014 Cost of Data Breach: Global Analysis," May 2014

6 What clients are telling us Tailor services to meet my global needs. Provide IT as a service. Help reduce our environmental impact. Scale with my business, both up and down. Offer a price-per-seat-per month. Help our business be more efficient. Make it all work together. Support my mobility initiative.

7 PPS Managed Services strategy Business Customers Cloud Security Data Mobility Printers and PCs Broadest portfolio of choice Services Leading managed print and partner services Solutions Differentiated solutions for New Style of IT

8 HP Managed Print Services

9 Managed Print Services HP s proven approach Customer-centric innovation Strategic Partner IT Experience Industry expertise Leading portfolio Automation and intelligence Workflow optimization Uptime and reliability Fleet optimization HP delivery Scale and flexibility Global reach, local choice Leverage breadth of PPS Direct and partner-led services

10 HP Managed Print Services delivers proven business value HP Managed Services Strategy Optimize infrastructure Manage environment Improve workflow HP Managed Services Assessment Financial and procurement Transition and implementation Management and support Document and workflow solutions HP Enterprise Platform Reduce costs and preserve capital Mitigate risks Support mobility Key business benefits Decrease environmental impact Streamline workflow Deliver global consistency

11 HP Managed Print Services processes and enabling technology Assessment and Fleet Design Pricing and Quoting Fleet Management Account Management Service Delivery Observe and analyze Plan and propose Manage fleet, billing change Page counts, supplies management, HP and multivendor monitoring Device tracking, customer portals and service requests End-to-end account management Key metrics and trajectory of business tracking and analysis SBR (account reviews by ADM) and reporting Deploy and transition Remote management center, proactive services, remote resolve Support (B/F)

12 HP Partner Managed Print Services Enabling partners to deliver Differentiated service First time fix Empowered tech Supplies and repair inventory HP Badged Technician Cutting edge dispatch and monitoring tools Expanding Partner MPS to new countries Differentiated Service into new geographies Launch HP Express Decision Portal (EDP) United Kingdom Germany France Spain China New Zealand Partner MPS available in 20 countries NDA

13 Industries, solutions aligned to HP strategy Solutions Differentiate the system Capture & Route Access Control I&P Security Center Insurance Claims Transformation Account Opening Accelerator for Banking Loan Origination Accelerator Patient Admissions and Discharge Solutions for Healthcare Prescription Printing Solution Proof of Delivery Document Management Solution Automated Invoice Processing for Manufacturing Distributed Workflow Solutions for Education Records Processing for Law Enforcement Services Add value to the core Managed Print Services Suite of imaging & printing management services Partner Managed Print Services Channel-led MPS Professional Services Document Workflow & Integration Services eprint Enterprise and Public Print Location Secure mobile printing through the cloud Attach Services Enterprise Services Software Expand the core Autonomy Enterprise Content Management & Search Exstream Document Output & Customer Comms Management Web Jetadmin Device Fleet Management Universal Print Driver Infrastructure The core

14 A customer centered approach Accelerating office business printing for the New Style of IT Financial Services Manufacturing & Distribution, CME Public Sector Customers Health and Life Sciences FutureSmart OXP

15 Solution customer benefits Creating customer value Improve productivity of a Mobile workforce 75% of smartphone users use devices for work and home Reduce paper management costs Fortune 1000 companies spend greater than $7500 per employee Customers Increase Security Compliance Average cost per incident of corporate information theft is $5.5m Save time managing device fleets Potential annual savings > $1m for a typical 2500 device environments

16 HP industry solutions Creating customer value Claims processing costs reduced by 45% Financial Services Manufacturing & Distribution, CME Decrease invoice processing costs by 40% or more Reduce contract processing time by 30% Public Sector Customers Health and Life Sciences Reduce per-patient admissions costs save 42%

17 Solution Core Portfolio Fleet Management Mobility Security Digitization Easiest fleet to install and manage Simple direct and managed mobile print Comprehensive security device to data to document Meaningful link between paper and digital Web Jetadmin eprint Enterprise Access Control Embedded Capture Universal Print Driver Open Extensibility Platform Wireless Direct Print Touch to Print and Authenticate via NFC Imaging and Printing Security Center Capture and Route Digital Send Software 100+ Partners delivering 200+ Solutions

18 WIP = Needs work Merck 2.0 HP MPS advances to champion strategic goals, implements new solutions, innovative ink for the enterprise insert video here: hp.com/go/merckmps

19 HP s Competitive Advantage Introducing HP Personal Systems Managed Services

20 HP Managed Services eliminates the strain of thinking about your Personal Systems needs Now, focus on what matters most where your business is going

21 Differentiators HP Managed Services for Personal Systems Market leadership bundled into one market offer #1 commercial hardware provider 1 Managed Services leader 1 Customized, high-touch end-user service options HP s MYIT market kiosks, onsite or remote support and application management Provides true consumer experience for each clients employees Exceptional service management resources HP s systems offer automation, flexibility and reliability, coupled with HP's global services offering the depth and breadth of resources Results in exceptional processes assuring quality of services for end-users 1 Gartner Group TBD Source verification

22 The HP advantage With HP you can catapult your Personal System into the next generation of Managed Services Manages approximately 5.4+ million users for over 530 clients in 135+ countries with 45M Service Desk contacts/year Experienced Accountable More than 17,000 ITIL certifications (over 10% are practitioner and service manager certifications) Knowledge transfer of all best practices, Microsoft product expertise, and implementation experience Knowledgeable Efficient Higher efficiency due to proven methodologies and structured approach

23 Managed Services your one stop-shop for IT Leave the management to us, with HP Personal Systems Managed Services Procurement Imaging and staging Plan Business planning Deployment Design Disposition Service desk and remote monitoring On-site service and support Manage/ maintain Hardware maintenance IMAC Implement

24 Managed Services core offering Service desk and remote support Integration and deployment Mobility On-site support Workspace infrastructure Quick and thorough first-line support Business ready PCs, in-place on-time Quick and thorough first-line support HW and SW desk side end-user support Asset mgmt, backup and restore and back office technical environment Authentication and Incident capture SW & HW support First call resolution Password reset Chat, and remote desktop takeover Image load and staging Integration services End-user deployment Data transfer Post deployment support Mobile Device Mgmt. (MDM) Mobile Applications Mgmt. (MAM) Mobile Cloud Storage Mobility Consulting Mobile Apps Development HW Break/Fix Support SW support (i.e. image rebuild) IMAC and disposition Scheduled support/ check-in SLA based Integrated ticketing system ITIL supported tools and processes Back-up and restore Asset Management ITIL escalation procedure SLA based Client-based Dedicated Service Management (ADM) Integrated Lease (embedded lease) which bundles HW and services

25 Featuring: Mobility services Manage and monitor your mobile service and provide secure access, data management and sync capability Mobility Management Advisory Management essentials Mobile device management Mobile app management Mobile operations management Mobile service management IT can set security policies to protect company application and data assets on personal and corporate owned devices. Cloud file management File sync and store/online folders Content access controls Encryption (data in transit, data at rest) Have your data follow you on any mobile device, anytime, and anywhere for sharing with others. Trusted app access Unified app storefront Simplified authentication Business app secure device container Flexible access to multiple types of apps and BYO devices using a trusted domain container to secure enterprise corporate apps separate from personal apps and data.

26 Workspace infrastructure End-to-end management of the end-user system environment Services and SlAs (defined by user-profile) Managed services workspace management Differentiators Standard Technical Executive Mobile Service Desk Infrastructure services Asset management Wintel server Integrated ticketing Onsite services Technical infrastructure Incident management Entitlement Kiosk/myIT personal systems Cross functional Governance Account delivery PMO SLA reporting Extensive network of existing MPS and Personal Systems service desks allowing for economies of scale and improved service lowering costs to our clients HP s in-depth knowledge of hardware and image improves ability to respond First contact resolution, facilitated by remote diagnostics

27 Featuring: myit Personal Systems on-site Enhancing the onsite support experience Boise Geneva Palo Alto Singapore Plano Costa Rica Houston Leixlip

28 Thank you