Outsourcing. Outsourcing, Cloud & Managed Services in Germany Austria Switzerland (DACH) A PAC Research Program

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1 Outsourcing Outsourcing, Cloud & Managed Services in Germany Austria Switzerland (DACH) A PAC 1

2 A unique source of analysis on the DACH* outsourcing markets from local PAC experts Because subtle understanding of local market situations makes the difference Regional Analysis (incl. Country Specifics) PAC Views Behind the news: opinion and comments from PAC experts PAC Webinars Our state of the nation : market review and outlook PAC s contribution through its local presence and reports helps Fujitsu to make better informed business decisions. PAC Reports Qualitative market analysis by PAC Head of Strategy Fujitsu Country-specific Analysis PAC Deal Tracker Comprehensive and up-to-date deals lists PAC Datamart Market figures and rankings, consistent across all segments PAC Reports Market analysis, user survey, supplier positionings (*) DACH stands for Germany - Austria - Switzerland 2

3 Why Use Our Outsourcing? Be confident in your decisions thanks to focused knowledge that goes well beyond standardized information You get: Reality-based local analyses Consistent and accurate data Pragmatic and actionable information Unbiased analysts comments Thorough vendor assessments PAC provides accurate and valuable information on the market, competitors and business environment on a local level. All of this, plus the professionalism, flexibility and high quality of PAC's consultants helps Capgemini to develop and implement its business strategies. To enable actions: Corporate Development Capgemini Ensure your planning reliability Define your market position and improve your competitiveness React timely to changing market conditions Adapt your portfolio and go-to-market to local market specifics Assess market potentials to make the right investments Create the basis for revenue growth and profitability 3

4 List of Reports and Analyses We Deliver PAC experts examine the challenges, new opportunities and fast changing market segments that impact your daily business. PAC Deal Tracker Comprehensive and up-to-date outsourcing deals list for Germany, Austria and Switzerland. PAC Report Outsourcing Market Overview (1) Description of the structure of the Outsourcing & Managed Services market in the DACH region. Key findings on the current market situation, opinion on the market outlook and review of challenges and opportunities for service providers in each country. PAC Reports Spotlight Analysis (2) Concise reports that focus on vertical-, services-, customer size- or topicspecific analysis, on opportunities, challenges, fast growing and changing or new market segments. PAC Report Supplier Positioning Description of the provider landscape and performance benchmarks. Comments and SWOTs on the major providers and challengers at local level. PAC Report Annual User Survey Pain points and IT requirements of approx. 200 IT decision makers in the DACH region. Based on our ICT Research Board panel. PAC Views Comments on the main events in the Outsourcing & Managed Services arena on a regular basis (bi-monthly and/or event-driven) in a compact newsletter format. Exclusively for users of the PAC Outsourcing. PAC Webinars 1 to 2 webinars per year on the state of the Outsourcing market in the DACH region (review and outlook), for our clients only. PAC Datamart Market Figures & Rankings (1) Outsourcing market figures by services segments, industry sectors and customer size categories. For Germany additionally crossings between industry sectors and customer size categories, as well as between vertical sectors and services segments. Rankings for services segments, industry sectors and customer size categories. PAC Analyst Access In addition to the Outsourcing Research Program, PAC offers packages of analyst access days for custom-specific questions and small projects as additional deep-dive analysis. The mix of vertical and horizontal know-how on a country level is a major differentiator. PAC understands our issues and priorities and therefore adds value in preparing business decisions. Head of Market Intelligence T-Systems (1) Market scope definition: see page 5 (2) List of planned PAC Reports: In-depth Market Analysis: Analysis by Types of Outsourcing Service, Analysis by Vertical Sectors Analysis by Customer Size Category Hot Topics: Cloud Computing, Managed Virtual Desktop Infrastructures, 3rd topic: to be defined Deliverables: Publication: Ongoing program (market figures updated twice per year) Language: English Format: PAC Reports, PAC QuickTakes and PAC Views delivered in PDF format, Market Figures and Rankings are delivered in XLS 4

5 The PAC Datamart for Outsourcing in the DACH* Region Market Figures PAC s unrivaled breadth, quality and depth of market data based on our 20+ years of presence in the DACH area Services Segments Infrastructure-Related Outsourcing Data Center Management Desktop Management Other Infrastructure-Related Application-Related Outsourcing Application Outsourcing Application Hosting Web Hosting SaaS Application Management BPO Complete Outsourcing Customer Size Categories < 100 Employees Employees 501-1,000 Employees 1,001-2,000 Employees 2,001-5,000 Employees > 5,000 Employees Vertical Sectors Manufacturing Banking Insurance Public Telecom Utilities Retail & Wholesale Services Transport Datamart Matrix 10 Services Segments Split by 9 Industry Sectors e.g., Application Outsourcing in the Retail sector e.g., Data Center Management in the Manufacturing sector 9 Industry Sectors Split by 6 Customer Size Categories e.g., Outsourcing at large banks with more than 5,000 employees e.g., Outsourcing at mid-sized utilities with 2,000-5,000 employees (*) DACH stands for Germany - Austria - Switzerland 5

6 The PAC Datamart for Outsourcing in the DACH Region Rankings Outsourcing Rankings Application-Related Outsourcing Application Outsourcing, Hosting, SaaS Services Segments Customer Size Categories Application Management BPO Complete Outsourcing Infrastructure-Related Outsourcing < 2,000 Employees > 2,000 Employees Infrastructure-Related Outsourcing Data Center Management Desktop Management Other Infrastructure-related Outsourcing Industry Sectors Manufacturing Banking Insurance Telecom Utilities Public Retail & Wholesale Services Transport 6

7 Why Hundreds of Organizations Have Chosen PAC Profound expertise in local outsourcing markets Market reality: pragmatic and actionable analyses Comprehensive and accurate market data Your Outsourcing Team: Karsten Leclerque Director +49 (0) Philipp Schalla Consultant +49 (0) For more information, please contact Karsten Leclerque or visit our website at Bucharest - London - Munich - New York - Paris - Sao Paulo 7