IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY

Transcription

1 IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY

2 Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane Research in collaboration with Navisco AG - Sourcing Professionals, investigates more than 350 unique IT outsourcing contracts held by over 115 of the top IT spending organisations in Germany and Austria. The total combined annual value of the contracts included in this study is more than 4 billion. All industry sectors are represented. Key findings from the German/Austrian study include: 1. The outsourcing market will continue to grow. Eighty-six percent of all respondents in the study confirm that they will continue to outsource at the same rate or more, with 54 percent saying they will outsource more indicating that the German/Austrian market still has significant growth potential (Figure 2). 2. Cost reduction (cited by 71 percent) is the main driver for companies planning to outsource more (Figure 3). However, the need to focus on their core business (up 27 percent compared to last year) as well as access to resources (up 32 percent compared to last year) have become significantly more important. 3. Over 60 percent of all organisations use nearshoring or offshoring. This is expected to further increase in the coming years. 4. The service provider community shows a strong overall satisfaction performance with an impressive 85 percent of the clients being satisfied with their outsourcing contract (Figure 4). Still, there are significant differences between the performances of the 22 IT service providers ranked in this year s study, and our full report contains more detailed information, such as the service providers ranking by IT domain as well as by 10 different KPIs across four dimensions. 5. TCS is ranked first in the overall service provider satisfaction ranking with a score of 83 percent, followed by Cognizant (82 percent), Data Group (80 percent) and Computacenter and NTT Data (Itelligence) (both at 78 percent) (Figure 5). 6. Sixty percent of all German/Austrian organisations are using or planning to use public cloud vendors. The full report includes the satisfaction ranking with these cloud vendors, such as Amazon, Microsoft, Salesforce.com and SAP. The German/Austrian study is part of Whitelane s annual extensive IT outsourcing studies. We interview sourcing executives (CIOs/CFOs) about their outsourcing plans and their opinions on service providers. The study is conducted in 13 different European countries and provides a comprehensive overview of the IT outsourcing landscape in each respective country. The survey also shows the main sourcing trends and positions of the main outsourcing service providers based on different key performance indicators (KPIs) in addition to cloud computing and governance trends.

3 2 IT Outsourcing Study - Germany / Austria 2015 PROFILE OF SERVICE PROVIDERS AND RESPONDENTS SERVICE PROVIDER PROFILE Providers included in this study: Accenture CGI HP TCS AT&T Cognizant IBM T-Systems Atos Computacenter Infosys Verizon Bechtle CSC NTT Data (Itelligence) Wipro BT Data Group Orange Business Services Capgemini Fujitsu QSC (Info AG) RESPONDENTS PROFILE FIGURE 1: IN WHAT SECTOR IS YOUR ORGANISATION ACTIVE? 5% 4% 3% 2% 2% 22% Financial Services Manufacturing Energy / Utilities, Oil & Gas Pharmaceutical 5% Retail, Wholesale Telecommunications 7% 7% 16% Transportation & Logistics Consumer Packaged Goods, Food / Beverages Entertainment / Media Public Sector N=118 9% 9% 9% Professional Services Healthcare Other

4 Whitelane Research / Navisco AG - Sourcing Professionals 3 FIGURE 2: WHAT ARE YOUR ORGANISATION'S PLANS FOR THE NEXT YEARS WITH REGARD TO OUTSOURCING? 9% 5% We will outsource more There will be no change 32% 54% We will outsource less We don t know yet N=118 FIGURE 3: WHAT ARE THE REASONS THAT YOUR ORGANISATION IS PLANNING TO OUTSOURCE MORE? Cost reduction 71% Focus on core business 68% Access to resources 61% Improvement of service quality 39% Business transformation 32% More transparency on costs 25% More financial flexibility 21% Other 4% 0% 20% 40% 60% 80%

5 4 IT Outsourcing Study - Germany / Austria 2015 FIGURE 4: GENERAL SATISFACTION ACROSS ALL CONTRACTS (OVERALL) 16% 1% 2% 12% Very unsatisfied Unsatisfied Somewhat unsatisfied 37% 32% Somewhat satisfied Satisfied Very satisfied N=352

6 Whitelane Research / Navisco AG - Sourcing Professionals 5 FIGURE 5: GENERAL SATISFACTION WITH OUTSOURCING CONTRACT TCS Cognizant Data Group Computacenter NTT Data (Itelligence) QSC (Info AG) Capgemini Accenture CSC Fujitsu Wipro Atos Bechtle Orange Business Services Verizon Infosys T-Systems CGI HP IBM BT AT&T 83% 82% 80% 78% 78% 75% 73% 72% 70% 70% 70% 70% 68% 68% 68% 65% 65% 65% 64% 60% 58% 55% AVERAGE = 70% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% KEY TO SCORES Very unsatisfied 0% Somewhat satisfied 60% Unsatisfied 20% Satisfied 80% Somewhat unsatisfied 40% Very satisfied 100%

7 6 IT Outsourcing Study - Germany / Austria 2015 RESEARCH METHODOLOGY This study is conducted with senior-level executives with influence over corporate IT strategy and IT sourcing decisions. Both organisations with large IT budgets as well as organisations that have outsourced a significant amount of their IT processes, receive an invitation to participate in our research. Once respondents have approved their participation in our research, they receive a URL to access the online questionnaire. Whitelane Research as well as Navisco AG are completely independent organisations. Whitelane Research was responsible for the selection of the participant database, but the IT service providers featured in this study have been evaluated and ranked based on the opinion of their clients (not on the opinion of Whitelane Research or Navisco AG). The research findings are solely based on the data received in the market study from the respondents surveyed. The evaluated contracts are not weighted by any deal characteristics such as the annual contract value. Participation in the study is on the basis of complete confidentiality and anonymity and as such only aggregated data is used to present the research findings. At least eight evaluations with an annual value of at least $1 million dollars are required for an individual service provider to be included in the general satisfaction ranking and at least seven evaluations are required for an individual service provider to be included in the satisfaction by IT domain rankings. The minimum number of contracts required for each service provider guarantees that the service provider scores reflect the opinion of a representative sample group.

8 NAVISCO AG - SOURCING PROFESSIONALS An independent Advisor with 15 Years of Cross-Industry and In-Depth IT Consolidation & Sourcing Transformation Experience for International Corporations in Europe With more than 15 years of specialized expertise and more than 250 projects in Benchmarking, Sourcing and Transformation, Navisco AG has become one of the leading independent Sourcing Advisors in Germany, Austria and Switzerland, with a growing footprint in the Nordics Navisco supports leading international corporations to assess and optimize their IT Infrastructure, Application Management and Back Office Services Navisco s sourcing engagements comprise benchmarking Shared Service Centers, restructuring internal Service Units, optimizing and transforming external Outsourcing Contracts or providing Service Integration Services Navisco is independent from service providers, technologies and invests about 10% of the yearly revenue into best practice reference models, people and research projects Our Customers are international corporations cross all industries with a leading market position Navisco Practices & Tools Assessment & Benchmarking Sourcing Strategy ASSESSMENT & BENCHMARKING SOURCING STRATEGY Provider & Service Integration Navisco Sourcing Advisory Services Tender Process SHARED SERVICE CENTER IT INFRASTRUCTURE & CLOUD APPLICATION DEVELOP. & MAINTENANCE Transition & Transformation Contract Negotiation SERVICE INTEGRATION & TRANSFORMATION Visit navisco.com for more information

9 Whitelane Research End-User/Service Provider Events About Whitelane Research Whitelane Research is an independent organisation that is uniquely focused on and dedicated to (out)sourcing research and events. We conduct extensive IT outsourcing research studies in the following countries: Austria Luxembourg The objective of our events is to exchange ideas between end-users and service providers about different outsourcing themes and how to achieve better (win-win) sourcing relationships. Best Practices Groups for End-Users Belgium Denmark Finland France Germany Italy Netherlands Norway Spain Sweden Switzerland United Kingdom A forum exclusively for corporate executives who use sourcing as a significant part of their business strategies, allowing them to confidentially share ideas and information about their sourcing relationships. About Whitelane s Research Programme Whitelane s unique and extensive annual IT outsourcing studies survey CIOs of the largest IT spending organisations in different countries about their opinion on their outsourcing plans and service providers. Total confidentiality and anonymity is guaranteed for all participants of this study. Based on this feedback, an extensive report (free for participants) is created and covers the following topics: Overview of the IT outsourcing landscape Main sourcing trends Positioning of the main outsourcing service providers based on different key performance indicators (KPIs) Ranking of the service providers by segment (applications/infrastructure) and by country info@whitelane.com

10 CONTACTS JEF LOOS Head Sourcing Research Europe Whitelane Research Tel: ANTON JOHA Research Director Europe Whitelane Research Tel: whitelane.com DR. MICHAEL HEYM Managing Partner Navisco AG - Sourcing Professionals michael.heym@navisco.com Tel: +49 (40) navisco.com 2015 Whitelane Research & Navisco AG - Sourcing Professionals