THE 2016 NICE CUSTOMER EXCELLENCE AWARDS PROGRAM

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2 The NICE Customer Excellence awards program celebrates and honors organizations using NICE products and services to drive creative, innovative customer interactions. With an extensive portfolio of technology, products and solutions, including workforce and quality management, real-time automation, interaction recording, customer feedback, performance management and interaction analytics, our customers are uniquely positioned to positively impact performance. The NICE Customer s program recognizes NICE customers, like you, who strive for excellence, affording them the opportunity to showcase their implementations and have their achievements recognized. Using one or more of the NICE solutions qualifies your organization to apply for this program and gain the recognition you deserve! Enterprise Implementation Business Impact Customer Experience Cloud Award NUG Star Award AWARDS WILL BE GRANTED IN FIVE CATEGORIES

3 AWARD CATEGORIES ENTERPRISE IMPLEMENTATION EXCELLENCE AWARD This category identifies customers who have chartered best practices in implementing any solution from the NICE Enterprise portfolio in the 2015 calendar year. Award winners will be selected for excellence in vendor communication and partnership, displaying implementation best practices including efficiency of roll-out, product/solution adoption and training of agents and supervisory staff. BUSINESS IMPACT EXCELLENCE AWARD This category recognizes customers using NICE Enterprise solutions or services to drive measurable improvements supporting their business goals. Award winners will have implemented programs that deliver measurable impact in the areas of Customer Experience, Operational Efficiency and/or Revenue Generation. Demonstrating business impact in one or all three of these areas, the winners will illustrate impact in areas such as customer satisfaction and loyalty; cost reductions and process improvements; agent performance, quality management; and sales and marketing effectiveness. CUSTOMER EXPERIENCE EXCELLENCE AWARD This category acknowledges the customers who own the decisive moment in customer interaction. Award winners will explain how they prepare for the interaction, shape the interaction and use what they ve learned to further future interactions. CLOUD AWARD This award recognizes customers who implemented NICE Cloud Enterprise solutions, either Hosted or SaaS. Award winners should explain why they chose the NICE Cloud to achieve their business goals, demonstrating business impact, cost reductions and best practices, including efficiency of roll-out and solution adoption. NUG STAR AWARD New to the 2016 awards program is the NUG Star Award. This is an individual award that will recognize a significant contribution to the NICE User Group. The NUG board selects this individual based on forum posts, webinar and chapter meeting attendance, participation in INTERACTIONS, and overall support of NUG initiatives. AWARD APPLICATION AND SELECTION Companies who are current NICE customers and have not received an award from NICE within the last two years can apply for the NICE Customer in any of the award categories (or multiple categories) by completing an entry form and returning it along with your company s high resolution corporate logo - to Nancy Zimmermann at nzimm@nice.com via . The entry form must be received by Monday, February 1, Application information should be specific, including quantifiable data, in order for the entry to be fully evaluated. A panel comprised of independent industry experts and NICE personnel will select award recipients. By submitting an application, recipients must agree to allow NICE to publish a case study highlighting the winning company s achievements and allow the company s name to be used in a press release announcing the award results. The award recipients will be notified by Monday, April 19, 2016 and will be publicly announced at the NICE Interactions 2016, May in Orlando, Florida.

4 In implementation, business impact, customer experience and cloud categories, all applicants will receive one complimentary pass to the NICE Interactions Applicants using a complimentary conference pass are responsible for travel, lodging and any additional expenses. In addition, those selected as final award recipients at the customer conference will receive: A 25 percent discount off the first $50,000 of an order of product, which would amount to a maximum discount of $12,500. (Order must be placed by September 1, 2016.) This award excludes services and SaaS (Software as a Service) solutions. For enterprise customers - One free on premise product license for every three purchased, up to 100 licenses. (Must be purchased by December 31, 2016.) For cloud customers - Additional one free month of SaaS licenses (new / expansion / renewal), which would amount to a maximum discount of $25,000. (Must be purchased by December 31, 2016.) A free three-night hotel room lodging certificate at a conference hotel to be redeemed during the NICE Interactions An engraved trophy to honor the winner s achievements. The NUG Star recipient shall receive: Trophy and recognition at the 2016 conference Complimentary pass to INTERACTIONS 2017 For more information, please contact Nancy Zimmermann, Sr. Manager for the NICE Customer Reference Program, at or nzimm@nice.com.

5 ABOUT NICE SYSTEMS NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including, phone calls, mobile apps, s, chat, social media, and video. NICE solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. CONTACTS Global International HQ, Israel, T F Americas, North America, T F EMEA, Europe & Middle East, T F Asia Pacific, Singapore Office T F The full list of NICE marks are the trademarks or registered trademarks of Nice Systems Ltd. For the full list of NICE trademarks, visit All other marks used are the property of their respective proprietors. CONTENTS OF THIS DOCUMENT ARE COPYRIGHT nice.com