Kuehne + Nagel Contract Logistics. Finland

Transcription

1 Kuehne + Nagel Contract Logistics Finland

2 Kuehne + Nagel Contract Logistics Around 7.5 Mio m 2 warehouse space operated by Kuehne + Nagel worldwide warehouse locations More than 35,000 warehousing and distribution employees manage your inventory Standard worldwide IT platform and visibility Kuehne + Nagel Quality Management System KNPS We cover every aspect of contract logistics including strategic network design and material flow optimization, supply logistics, postponement / localization, warehousing, value added services, distribution as well as reverse logistics, refurbishment and repair. Kuehne + Nagel Contract Logistics Page 2

3 Contract Logistics Global Infrastructure and Know-How 60 Countries 500 Locations 7.5 Million m 2 Warehouse Space 35,000 Employees Kuehne + Nagel Contract Logistics Page 3

4 Kuehne + Nagel Contract Logistics Global Footprint Western Europe Locations: ~300 Space: 5,000,000 m 2 North America Locations: ~70 Space: 1,300,000 m 2 Middle East & Africa Locations: ~10 Space: 100,000 m 2 Latin America Locations: ~10 Space: 100,000 m 2 Eastern Europe Locations: ~50 Space: 600,000 m 2 Asia Pacific Locations: ~60 Space: 400,000 m 2 Kuehne + Nagel Contract Logistics Page 4

5 Contract Logistics Primary Focus and Objectives To be recognized by our customers as the quality leader in global logistics and supply chain management Best-In-Class People Consistent Global Operations InformationIndustry driven Specialization supply chain management Global IT Standards Complete Services And Capabilities The Global Network Kuehne + Nagel Contract Logistics Page 5

6 Contract Logistics Complete Services & Capabilities - Selection Inbound Logistics Supplier management Order management Vendor managed inventory Transportation Customs clearance Visibility services Shared and dedicated warehousing X-docking Re-packing / labeling Customer service management Visibility services In-house Logistics Warehousing Vendor managed inventory Kitting Packaging Light assembly Production logistics Other value added services Customer service management Transportation management Visibility services Outbound Logistics Shared and dedicated warehousing X-docking Kitting, re-packing / labeling Postponement Value added services Transport management / Pooling Freight audit and payment Customer service management Transportation JIT / JIS delivery POD services Visibility services Order management Call Center Warehouse / depot management Delivery / pickup management After Sales Logistics Repair / refurbishment Disposal Collection and sorting Repair vendor management Warranty management Visibility services Event management Customer service management Kuehne + Nagel Contract Logistics Page 6

7 Technical control CCTV Systems Record moving material Follow up / Spot checks Access control Flexim System Possibility to customize access for each staff member Alarm System Alarm System linked to Security Company 24/7/365 Regular checks by Security Company Alarm Systems secured with separate power supply Kuehne + Nagel Contract Logistics p. 7

8 Security processes Security training Security working instructions (QSHE Manual) Corrective and preventive actions (TIP System + CAPA) Rescue Plan BCP Security agreement with Subcontractors (Carrier Manual) Access control (QSHE Manual) Kuehne + Nagel Contract Logistics p. 8

9 KN Group has following certificate (on top of ISO 9001 and 14001): Security Management ( TAPA Certificate ) -Technology Asset Protection Association Security Management (C-TPAT Certificate ) - Customs Trade Partnership Against Terrorism QSHE Management (SQAS Attestation ) - Safety and Quality Assessment System; chemicals QSHE Management (GXP - Food ) -Kansainvälisten ruokastandardien vaatimusten varmistaminen QSHE Management (GXP - Pharma / Health-care) -Management system of WHO standard and other requirements QSHE Management (EN 9100:2003 Certificate) -Inbound, Stock management, kitting, order preparation, internal and external distribution for aviation industry More information: Kuehne + Nagel Contract Logistics p. 9

10 Contract Logistics IT Standard Application KN CL IT Strategy is based on core execution product: Ciel FW/FD Product features: Global reach State-of-the-art functionality plus a range of support tools Extensive team of Corporate, Regional & Local IT Specialists Formal Change Management process - Worldwide Formal Release Program plus sub-releases per project Global 24/7 Technical Support Regular Superuser Updates & Training Full EDI Integration with Client & Supplier systems Global, multi-site Reporting Real-time inventory & shipment Visibility Kuehne + Nagel Contract Logistics Page 10

11 Contract Logistics IT Integration Via KN IBroker Transformation ~2700 Message Formats mapped All Industry Message Standards supported: EDIFACT, idoc, ANSI X12 Flat-File Client own formats KN XML Schemas Corporate & Regional Development Teams Processing Centrally hosted, dedicated servers 24/7 Service High Availability (>99%) 867 Trading Partners ~16m Messages per month Integration Consultancy Development Project Management Communication Supports all message transfer protocols and methods Mutiple Transfer methods: Industry Standard protocols: 3rd Party VANs X25 Point-to-Point AS/2 Internet FTP/SFTP Information Web Based etrack Dashboard View Alert Messaging Kuehne + Nagel Contract Logistics Page 11

12 KN Login Inventory Base functionality multi site stock level & details Complete inventory end-to-end visibility by Site/Multi-Site Lot Number Article Detailed information on stock levels within WHS Support of Trading Groups Transaction details of WHS operations lot numbers transaction history Kuehne + Nagel Contract Logistics p. 12

13 KN Login Inventory Benefits Full transparency of multi-site / multi-client networks Real-time information updates of inventory figures and statuses Proactive alerting & event monitoring Highly configurable Customized views Flexible search criteria Configurable user profiles Support of Trading Groups Web Order Entry capabilities Kuehne + Nagel Contract Logistics p. 13

14 The Kuehne + Nagel Production System KNPS Kuehne + Nagel Contract Logistics Page 14

15 The Kuehne + Nagel Production System Objectives, Pillars and Principles Cost Efficiency Passionate People Kuehne + Nagel Production System Consistent Global Operations Perfection KNPS Operations Principles The Anchor Principles Best Service Quality Proactive Performance KNPS Operations Principles Continuous Improvement Early Information Process & Cost Control Workload Planning & Balancing Zero Failure Discipline & Continuity Go & See Multi-skilled People Kuehne + Nagel Contract Logistics Page 15

16 Customer Transition and Integration Cycle % CTI Engagement Volume Tender Phase Implementation Phase Ramp-up Phase Operation Phase CTI Mission To ensure a smooth transition and integration of our customers business through a proven methodology, using experienced project specialists, standardized tools and systematic knowledge transfer to manage, control and report implementations globally. Kuehne + Nagel Contract Logistics Page 16

17 Customer Transition And Integration Worldwide Best Practice Corporate Feedback Regional Feedback National Training Tools Risk Analysis Project Definition Document Change Management Decision Log (Registration) Issue Log Weekly Project Status Report Project Plan Data Validation Logistics Concept SOPs Operational Training Testing Hand-over Document Lessons Learned Etc. Kuehne + Nagel Contract Logistics Page 17

18 Customer Transition and Integration - Experience larger implementation projects per year CTI project managers - + National and Local CTI trained project resources - Globally rolled-out in current form since Regional and global central project reporting & controlling "We are very happy to have chosen K&N as partners. They were very professional and flexible, in particular during the critical transition phase of the warehouse move." - BMW, Vancouver warehouse move. - Kuehne + Nagel Contract Logistics Page 18

19 Final Slide Thank you for your attention