1705 Boggs Road, Duluth, GA

Transcription

1 1705 Boggs Road, Duluth, GA Sales Hours: Monday-Friday 9:00 a.m. - 6:30 p.m. Saturday 9:00 a.m. - 6:00 p.m. Service & Parts Hours: Monday-Friday 7:30 a.m. - 6:00 p.m. Saturday 8:00 a.m. - 4:00 p.m. Collision Center: Monday-Friday 8:30 a.m. - 5:30 p.m Satellite Blvd., Duluth, GA

2 1705 Boggs Road, Duluth, GA Sales Hours: Monday-Friday 9:00 a.m. - 6:30 p.m. Saturday 9:00 a.m. - 6:00 p.m. Service & Parts Hours: Monday-Friday 7:30 a.m. - 6:00 p.m. Saturday 8:00 a.m. - 4:00 p.m. Collision Center: Monday-Friday 8:30 a.m. - 5:30 p.m Satellite Blvd., Duluth, GA Welcome to Atlanta Classic Cars, now widely recognized as one of the finest Mercedes-Benz dealerships in the nation. For more than 30 years, Atlanta Classic Cars has built a reputation for unsurpassed excellence and unparalleled customer service. We ve done this by listening to our customers. At Atlanta Classic Cars, we really have just one goal-to make the purchase and ownership of your Mercedes-Benz as easy, pleasurable and hassle-free as we possibly can. Everything about our facility and the way we do business is designed to help meet that single most important objective. The information in this booklet will provide you with virtually everything you need to know about the care and maintenance of your Atlanta Classic Cars Mercedes-Benz. Atlanta Classic Cars is now a one-stop shop with all of the resources, technology and expertise you need: a state-of-the-art service facility, complete parts department, total vehicle customization services, an accessories boutique, and even a collision center. It s all here for you. As part of our ongoing efforts to provide all of our customers with outstanding service, Mercedes-Benz and Atlanta Classic Cars are now conducting an survey program. This allows you to provide valuable feedback quickly and easily, when it is convenient for you. The process provides everyone at Atlanta Classic Cars with the information we need to make sure we re giving you the outstanding service you deserve. So when you bring your vehicle in for servicing, you will be asked for an address. Your contact information remains confidential and will be used only by dealership personnel. PROTECT THE VALUE OF YOUR INVESTMENT In Case of Accident Your Mercedes-Benz vehicle has been designed to provide one of the safest rides in the world. But if you re ever involved in an accident, Atlanta Classic Cars will be there to help. If there are no injuries, follow this procedure. First call 911 and report the accident. Comply with police procedures. Contact the Atlanta Classic Cars Collision Center and we will walk you through the procedure. Contact your insurance provider at your earliest convenience. If your car is not drivable, we will help arrange towing. ATLANTA CLASSIC CARS COLLISION CENTER 2586 SATELLITE BLVD., DULUTH, GA (678) HELP IS ALWAYS JUST A PHONE CALL AWAY As a Mercedes-Benz owner, you can drive with confidence knowing you ve purchased one of the finest and safest vehicles in the world. However, in the event that you need roadside assistance, we want you to know that help from Atlanta Classic Cars is just a phone call away. 24/7 Roadside Assistance Within Atlanta Metro area: Bill Mallard at Outside Atlanta Metro area: Roadside Assistance includes flat tire repair, battery jump, or gas to get you on your way. 24/7 Towing Assistance Monday-Friday, 7:30 a.m. - 6:00 p.m. Marty Rae at Before or After hours: If you have any questions, don t hesitate to ask. Whatever your concerns may be, rest-assured we will address them, promptly and courteously. Because, at Atlanta Classic Cars, customer satisfaction is more than just a promise. It s a daily commitment. Jay Harward - Service Director Copyright Main Street Marketing, Inc. All Rights Reserved. No material from this publication may be reproduced in whole or in part without the express written permission of Main Street Marketing, Inc

3 COLLISION CENTER In the State of Georgia, it is your right to have your vehicle repaired at the facility of your choice. So while your insurance company may try to steer you to one of its preferred facilities, it s important for you to know that the Atlanta Classic Cars Collision Center is a Mercedes-Benz certified repair facility. Located just down the street from our new car showroom and service center, the Atlanta Classic Cars Collision Center is committed to restoring your vehicle with the right parts and right craftsmanship to meet the exacting standards of Mercedes-Benz. Our technicians are factory trained. Our materials are factory approved. And we can help you through the entire process of having your vehicle repaired to its pre-accident condition, including towing assistance, insurance negotiations and more. Best of all, the Atlanta Classic Cars Collision Center is affiliated with one of the finest Mercedes-Benz service facilities in the nation, so any engine or mechanical problems resulting from your accident will also be repaired by certified Mercedes-Benz technicians. Mercedes-Benz provides a 1-year warranty on parts. Paint and workmanship is guaranteed for as long as you own your vehicle. Normal wear and tear is not covered. PAINTLESS DENT REMOVAL You take great pride in the appearance of your Mercedes-Benz vehicle. Sadly, new cars don t stay new cars forever. Over time, your car s doors and fenders may show small door dings, large or small dents, sharp creases, hail damage, and more. Atlanta Classic Cars now offers a great solution Paintless Dent Removal (PDR). Our trained technicians can make your car look good as new - without sanding, the use of body filler, or repainting. PDR can save you hundreds of dollars on repairs. Best of all, this process can be performed on site at our collision center and often in less than one hour. Your Team Service Manager can help you make a convenient appointment. 20. Atlanta Classic Cars is committed to excellence in everything we do. For the second consecutive year, Atlanta Classic Cars has been honored by Mercedes-Benz with a Best of the Best Award, signifying, once again, that we are one of the top Mercedes-Benz dealerships in America. GO AHEAD & COMPARE! Here are just some of the advantages of servicing your vehicle at Atlanta Classic Cars: Mercedes-Benz factory-trained and award-winning Team Service Managers & Technicians State-of-the-art diagnostic and repair equipment Mercedes-Benz loaner cars available for service repairs taking more than two hours Early Bird / After Hour secure vehicle drop off convenience Professional Detail Department Customer Parts Department On site vehicle body repairs including paint touch ups, bumper repair/replacement, wheel, leather and paintless dent repair State-of-the-art Collision Center Fitness facility with private changing room and shower Driving range and putting green Work stations with high-speed internet access Shuttle service within a 10-mile radius Complimentary massages while your vehicle is being serviced on Tuesdays and Thursdays Complimentary golf & tennis lessons at the PGA Tour Superstore while your vehicle is being serviced (reservation required) Gourmet hot beverage area Comfortable waiting lounge with Plasma TVs Mercedes-Benz Gift Boutique Towing service 24/7 Roadside Assistance Several times throughout this booklet we refer to our services and parts as competitively priced. How do we know? To be sure that we are providing you a fair market price on your parts or services, we shop our local competitors on a quarterly basis. Atlanta Classic Cars goal is to provide you with the best possible service at the most competitive price. 1.

4 A SMARTER APPROACH TO SERVICING YOUR VEHICLE We ve worked hard to make the Atlanta Classic Cars Service Department one of the top Mercedes-Benz service facilities in the nation. As part of our ongoing commitment to excellence, we operate our shop under a service team system. It is specially designed to give you faster, better service at the most competitive rates. Here s how it works: Our Service Teams consist of two Team Service Managers, two Team Leaders, and up to nine Technicians. It s like having your own personal pit crew. You have one central point of contact-your Team Service Manager. That manager will get to know you and your vehicle and will be fully empowered to meet all your servicing needs. All diagnostics and service work is done under the direction of the Team Leader, a Master Certified Technician who will be solely responsible for the quality of the repairs or services. This highly advanced team approach allows Atlanta Classic Cars to provide you with a higher quality of service, in a shorter amount of time--often at reduced labor rates due to the system s efficiency. Many basic services, such as A & B Flex Services, 15,000 & 30,000 mile services, brake jobs, oil changes, tire balances and more can be done while you wait. It s all part of our commitment to make your service experience at Atlanta Classic Cars as easy and enjoyable as we possibly can. BRINGING YOUR VEHICLE IN FOR SERVICE Scheduling Service Appointments, Making an appointment to have your vehicle serviced at Atlanta Classic Cars is quick and easy. By Phone: Just call one of our service appointment coordinators at Online: Atlanta Classic Cars also provides you the convenience of making your appointment directly on line. Simply visit our website at click on the book a service appointment button on our home page and fill out the information in the fields requested. Your appointment time will be confirmed. You will receive a courtesy call to remind you of your appointment 24 to 48 hours prior to your scheduled service. What Should You Bring? Bring your vehicle s maintenance booklet, your registration, driver s license and, when applicable, your Extended Warranty Contract. Dropping Your Vehicle Off When you arrive at Atlanta Classic Cars, you ll enter the service drop-off lane located directly between the New Car Sales Center and the Service Center. You ll be met by one of our Atlanta Classic Cars greeters and introduced to your Team Service Manager. Your Team Service Manager will inspect your vehicle for body, windshield, and tire damage, and discuss any concerns you might have. Please keep in mind that, in some cases, your appointment marks the approximate time you will meet with your Team Service Manager and not the actual time that your vehicle will be worked on. Early Bird/After Hours Drop-Off Atlanta Classic Cars offers you the option of dropping off your vehicle before or after service hours. Just look for the drop box located at the end of the service drive. Fill out and sign the quick-service request and leave your key in the secure box. Your vehicle will be safe, and your Team Service Manager will contact you to review your service needs. From key chains and watches to clothing, the Mercedes-Benz Boutique at Atlanta Classic Cars is your destination for items that will enhance the experience of owning a Mercedes. The Boutique is located in the new car showroom. Boutique Hours: Tuesday-Saturday 10:00a.m.-5:00p.m. BOUTIQUE ACCESSORY DEPARTMENT MAKE YOUR MERCEDES-BENZ A REFLECTION OF YOU Many Mercedes-Benz owners are choosing to customize their vehicles and the Atlanta Classic Cars Accessories Department is dedicated to help you design your car to reflect your needs and personality. Atlanta Classic Cars carries accessory products from Mercedes-Benz as well as other high-line manufacturers including Kleemann, Lorinser, Brabus, Renntech and Carlsson. Some of the most popular accessories include: Window tints Custom wheels Navigation systems CD changers Smoked tail lights Satellite radio systems Exhaust tips Full body kits Wood and leather steering wheels Lojack 3M clear bra Performance enhancements Our personalization consultants can show you hundreds of ways to tailor your vehicle. So whether you re customizing a new car, or upgrading your existing vehicle, you can find everything you need to do it with style at Atlanta Classic Cars. THE RIGHT PART AT THE RIGHT TIME - FOR THE RIGHT PRICE / BOUTIQUE / ACCESSORY DEPARTMENT

5 THE RIGHT PART AT THE RIGHT TIME - FOR THE RIGHT PRICE Mercedes-Benz vehicles are engineered to be among the best in the world-and that includes every single part on your Mercedes-Benz, no matter how minor it appears to be. That s why Atlanta Classic Cars places such an emphasis on its Parts Department. The Atlanta Classic Cars Parts Department features a staff of more than 20 professionals. With more than 2 million in inventory at any given time, the department is dedicated to having the parts your car needs-when you need them. To better serve you, our state-of-the-art parts facility uses the latest cutting-edge technology, as well as high capacity vertical storage units which allow us to store larger quantities of parts than most other dealerships ever dreamed of. The Parts Department now extends upward through three floors of the Atlanta Classic Cars Service Facility. This significantly increases the likelihood that, when your Mercedes-Benz needs parts, Atlanta Classic Cars already has them in stock. That means you get your car back sooner. These parts are guaranteed to live up to the quality of the Mercedes-Benz name. Customer Parts Atlanta Classic Cars stocks a variety of regularly needed Mercedes-Benz items for your car at competitive prices including: Keys / key batteries Windshield wiper blades Light bulbs Maintenance items including Oil Filters / Air Filters Hood stars Special parts ordering available Car mats To reach the Atlanta Classic Cars Parts Department, take the elevator located in the Service Center down to the 1st floor. OOPS. I VE LOST MY CAR KEYS. HOW DO I GET THEM REPLACED? Atlanta Classic Cars can assist you in getting a new set of keys for your vehicle. Replacement keys are ordered using your car s Vehicle Identification Number. For liability reasons, Mercedes-Benz requires that we verify ownership. Our procedure is to match the first and last name on your ID with the vehicle registration information. All keys must be pre-paid. Why do we ask for your address? It s because we need and welcome your feedback. After every visit to Atlanta Classic Cars, you will receive an survey that asks about your experience at our dealership. Your responses provide us with the information we need so that we can continue to deliver the outstanding service you deserve from Atlanta Classic Cars. Your contact information and feedback remains confidential within the dealership. 18. Shuttle Service For your convenience, shuttle service is available within a ten-mile radius of the Atlanta Classic Cars service center. Loaner Cars In appreciation of your business, Atlanta Classic Cars provides loaner cars for any service lasting more than two hours to complete. (Excludes collision repairs.) Cars are provided on a first-come, first-served basis. All loaner cars must be returned within 12 business hours from completion notification. There will be a fee of 50 per day if a vehicle is not returned during the designated time. There is a no-smoking policy in effect for all loaner cars. No pets allowed. To avoid a fuel charge, please replace the fuel you have used. Due to insurance regulations, you must be at least 21 years of age to operate a loaner car. Only the person(s) listed on the rental agreement is/are eligible to operate a loaner car. Vehicle must be returned in clean condition to avoid a detailing fee. Loaner car driver must present a valid driver s license, proof-of-insurance, and credit card. Any traffic or parking tickets are the responsibility of the driver. Waiting for your Vehicle At the time you make your appointment, it will be determined whether your servicing can take place within two hours. Increasingly, many basic service and repair tasks can be done within this allotted time. Atlanta Classic Cars service customers have overwhelmingly told us that they would prefer to wait while their service is performed, rather than make a return trip. To make your wait as pleasant as possible, we ve created the following While you Wait services for our customers: Comfortable waiting lounge with large plasma TV s Shuttle Service to area malls and theatres (movie pass provided) Golf Driving Range and Putting Green Fully equipped Fitness Center Internet Access Work Stations / WiFi Facility Mercedes-Benz Boutique with large selection of stylish gift items Complimentary Massages on Tuesday and Thursday Complimentary Golf and Tennis Lessons at PGA Superstore (reservation required) Picking up Your Serviced Vehicle Your Team Service Manager will stay in contact with you during the repair process to keep you updated on the status of the vehicle. You will be notified when service is completed, and your Team Service Manager will review your bill and provide any additional information or recommendations. Atlanta Classic Cars will also perform our Complimentary Wash Service upon returning your vehicle. Payment in full is due at that time. 3. A SMARTER APPROACH TO SERVICING YOUR VEHICLE / BRINGING YOUR VEHICLE IN FOR SERVICE

6 ABOUT OUR MAINTENANCE SCHEDULE: 2005 & NEWER VEHICLES ATLANTA CLASSIC CARS APPEARANCE PACKAGES Mercedes-Benz uses a Flex Schedule for maintenance, prompted by indicators on the instrument cluster of your vehicle. Your first service is recommended between 1,000 and 3,000 miles. At that time we will perform our First Visit Inspection, a basic vehicle diagnostic test provided at no charge. If this service is performed prior to or after this mileage, the fee is At approximately 6,500 miles, we will perform a complimentary Tire Rotation Service. There is no charge if this service is done between 5,000 & 8,000 miles. If this service is performed prior to or after this mileage, the fee is Tire balance additional. Please refer to the All About Your Tires section for more details. Your next service will be due between 10,000-13,000 miles and you will be prompted by indicators on your instrument cluster. Following the A-Service, we recommend a tire rotation or inspection when you have driven about 6,500 more miles. Please refer to the All About Your Tires section for more details. When you are prompted on your instrument cluster, it is time for a B-Service. You then repeat the cycle, starting with another tire rotation or inspection, an A-service, a tire rotation, a B-Service and so on. Please refer to the All About Your Tires section for more details. Having your Mercedes-Benz serviced at these various intervals, approximately every 6,500 miles, has proven to be the optimal way to keep your vehicle in top running condition and prevent unexpected repairs. The services are explained in detail on the following pages. Complimentary Car Wash...No Charge Upon completion of service and road test of your vehicle, Atlanta Classic Cars performs our complimentary car wash. This service includes an exterior wash, silicon tire dressing and vacuumed floor mats. Classic Car Wash This thorough wash includes cleaning the wheels, dressing the tires, wiping the doorjambs, and cleaning windows inside and out. A complete interior vacuum is performed, followed by a shampoo of the four floor mats. Impeccable Interior This process starts with the Classic Car Wash. Then we clean those hard-to-reach areas, especially between the seats and the rear window area. We do a thorough cleaning of the center console, dash and seats. We shampoo the carpets, mats, door panels and headliner. We vacuum and clean the trunk area. Clean interior mirrors and windows. Complete Detail We start out by performing the Classic Car Wash and Impeccable Interior. We then apply a premium paint sealant that will leave a lasting finish. This process is specially designed to maintain the best possible finish on your vehicle. This is all done by hand. No buffers are used in this service. Executive Detail We combine the Classic Car Wash, Impeccable Interior and Complete Detail, which brings your vehicle to a showroom quality condition. We also clean your engine and engine compartment. We will buff the exterior by using a McGuire s cleaner which will help remove small surface scratches. The final step is to use a paint sealant that will maintain the best possible finish on your vehicle. Hi-Tech Appearance Protection This is an application of a reactive bonding clear coat that protects and enhances exterior paint, rubber, wheels, moldings, chrome, canvas and plastic. This product will reduce the amount of damage that can occur from acid rain, ultraviolet light and water spots. Using this product means you will not have to wax your vehicle for the next five years. Protecting your investment is all in the details. Did you know, many kitchen and household cleaners can ruin the shine you want to protect? Atlanta Classic Cars team of highly-trained detail professionals are dedicated to helping you maintain your car s interior and exterior finishes. And, as you might expect, everything we do to enhance your vehicle s appearance is done to the exacting standards of Mercedes-Benz. Your Sales Consultant or Team Service Manager can help you make an appointment. ATLANTA CLASSIC CARS APPEARANCE PACKAGES

7 A-SERVICE: 2005 & NEWER VEHICLES Atlanta Classic Cars would like to thank our business partners for their continued support. Keeping your Mercedes-Benz vehicle in top running condition and maintaining it according to factory requirements involves more than just a simple oil change every now and then Your A Service includes: Inspect exterior of vehicle and wheels for damage Reset service indicator in instrument cluster Check battery condition using Midtronics tester - Check auxiliary battery condition using Midtronics tester if applicable Check horn, warning/indicator lamps, illumination and interior lighting Check windshield wipers, windshield washer system, headlamp cleaning system operation - Includes rear wiper & washer system if applicable Inspect tires for damage and splits, measure tread depth and record findings Correct tire pressures Rotate tires if applicable Remove all four wheels and measure brake pads thickness and rotors for wear Check wiper blade condition Inspect spare tire and correct pressure (excludes R, G and SLK vehicles) Check catch, safety catch and hinges on engine hood for proper operation Check brake system operation Check power steering system operation (applies to E & SLK vehicles only) Check trunk lighting (applies to E, CLS, SL, SLK & SL vehicles only) Check windshield washer system, include summer or winter cleaner Check parking brake operation (applies to SLK & CLK vehicles only) Perform oil & filter change Install fuel additive Check audible warning system (applies to E, CLS and SL vehicles only) Clean windshield behind the Night View Assist Camera (applies to S class vehicles only) Check Sensotronic Brake Control unit operation (applies to SL vehicles only) Lubricate propeller shaft universal joints and collapsible sections (applies to G-Class only) Check cooling system, antifreeze and corrosion protection (applies to G-Class only) Check differential lock mechanism (applies to G-Class only) Road test of vehicle ABOUT OUR MAINTENANCE SCHEDULE / A-SERVICE: 2005 & NEWER VEHICLES

8 B-SERVICE: 2005 & NEWER VEHICLES Your B Service includes: Inspect exterior of vehicle and wheels for damage Reset service indicator in instrument cluster Check auxiliary battery condition using Midtronics tester Check parking brake operation Check horn, warning/indicator lamps, illumination and interior lighting Check seat belts and buckles for signs of external damage and proper function Check windshield wipers, windshield washer system, include summer or winter cleaner, check wiper blade condition, headlamp cleaning system operation Remove all four wheels and measure brake pads thickness and rotors for wear Inspect tires for damage and splits, measure tread depth and record findings Correct tire pressures Inspect spare tire and correct pressure (excludes R, G and SLK vehicles) Rotate tires if applicable Inspect underside of vehicle for leakage, chafe marks, line routing for damaged components Inspect condition of drive shaft flexible discs Check front axle ball joints for play and check rubber boots Check rear axle ball joints for play and check rubber boots (excludes E, CLS, SL, SLK & S-Class vehicles) Inspect play of tie rod, drag link joints and inspect rubber boots Check and correct headlamp setting Inspect engine compartment for leaks, chafe marks, line routing for damaged components Check catch, safety catch and hinges on engine hood for proper operation Check condition of poly v belt Check brake system operation Check power steering operation Perform oil & filter change Install fuel additive Check trunk lighting (applies to E, CLS, SL, SLK & SL vehicles only) Check audible warning system (applies to E, CLS & SL vehicles only) Check parking brake operation (applies to E, CLS & SLK vehicle only) Clean windshield behind the Night View Assist Camera (applies to S-Class vehicles) Check active body control (applies to S & SL vehicle only) Check Sensotronic Brake Control unit operation (applies to SL vehicles only) Check throttle cable for smooth operation (applies to G-Class only) Lubricate door locks including rear door (applies to G-Class only) WHEEL AND TIRE PROTECTION A security enhancement you may wish to consider is Wheel and Tire Protection insurance. This policy replaces the original tires and repairs or replaces wheels. Prices vary by length of coverage. Ask your Sales Consultant for information. ALL ABOUT YOUR TIRES Your Atlanta Classic Cars Mercedes-Benz has been engineered to be one of the most advanced and sophisticated performance vehicles in the world. But even a Mercedes- Benz is only as good as the part of the vehicle that actually touches the road-your tires. Your car s tires have been designed and built to provide thousands of miles of service. For maximum benefit, however, they need to be properly maintained. Here are a few things you need to know about how to get the most out of our tires. Proper Inflation Optimum tire performance comes when you ve got the right amount of air pressure. What is the right amount? It s specified by the vehicle manufacturer, and it may be different on the front and rear tires, depending upon the vehicle you drive. Failure to maintain proper inflation pressures can result in rapid wear and improper handling. It can also affect fuel economy. Check inflation pressure (including the spare) at least once a month and before a long trip. Tires must be checked when they are cold-before they have been driven a mile. You can quickly find your tire pressure specifications inside the fuel door. Balance An unbalanced wheel and tire assembly may create vibration when you drive on a smooth road and may result in irregular tread wear. This is an indication that your wheels may need balancing. Rotation You can achieve more uniform wear on all four of your tires by rotating them regularly. Always refer to your vehicle s owner s manual for tire rotation recommendations. Unless otherwise specified, tires should be rotated about every 6,500 miles or soonerif signs of irregular or uneven tire wear appear. Note: Four tire rotation is not completed on vehicles with staggered tires (different size tires in front and back). Tire Repair Ordinary punctures can be repaired using a patch plug. This requires removing the wheel, dismounting the tire and repairing the tire from the inside. Following the repair, your tire must be rebalanced. Tire Replacement When the time comes to replace your tires, it s important to use only tires designed and recommended for your vehicle by Mercedes-Benz. Other tire retailers may offer a good deal on tires they have in stock, but the right tires, built precisely to Mercedes-Benz specifications, are designed to give you optimal performance and safety. At Atlanta Classic Cars, you can be sure you re getting the right tires for your vehicles at a very competitive price. You will drive with confidence knowing all work is done by factory-trained Technicians and that your Mercedes-Benz approved tires come with a Road Hazard Warranty. Ask your Team Service Manager for details INTAKE SERVICE / LOW COST SOLUTIONS / ALL ABOUT YOUR TIRES

9 INTAKE SERVICE B-SERVICE: 2005 & NEWER VEHICLES - CONTINUED Dirty Intake Valve Clean Intake Valve The intake and exhaust valves of your engine control the flow of air and fuel into the combustion chamber. If you start experiencing problems like hard-starting, hesitation, unresponsive performance or run-on, that may be an indication there s a problem with the fuel-air mixture in your car s engine. This is caused when deposits build up in the intake valves, combustion chamber, and pistons. To help prevent these types of problems, we recommend an Intake Service every 20,000 miles. This service is designed to remove those deposits and should result in improved performance as well as extended engine life. LOW COST SOLUTIONS TO HIGH PRICED PROBLEMS! In addition to the standard services you expect to find at automotive dealerships, Atlanta Classic Cars offers a broad range of non-traditional services and can be completed at the dealership. Many of these services start at just about 100 and include: Alloy Wheel Refinishing Composite Headlight Repair Leather Repair Bumper Repair Paintless Dent Removal Paint Chip Airbrushing For more information, ask your Atlanta Classic Cars Team Service Manager. Inspect front transfer case. (applies to G-Class only) Inspect rear transfer case. (applies to G-Class only) Lubricate propeller shaft universal joints and collapsible sections. (applies to G-Class only) Lubricate joints on throttle control, check operation and condition. Check cooling system, antifreeze and corrosion protection. (applies to G-Class only) Check differential lock mechanism. (applies to G-Class only) Road test B-SERVICE: 2005 & NEWER VEHICLES INSPECTION & TIRE ROTATION SERVICE Inspect battery and check electrolyte level Inspect windshield wiper inserts and service windshield washer system (replacement of wiper inserts not included in quoted cost) Inspect belts, hoses and undercarriage Inspect lights Inspect brakes Inspect and top-off fluid levels Rotate tires and adjust tire pressure (excludes AMG, SLK, sports models and vehicles with staggered wheels) ALIGNMENT Passenger Car Alignment: Sport Utility and Truck Alignment: Adjusting Bolts (if needed): each

10 A-SERVICE: VEHICLE YEARS Flexible Service System From 1998 through 2004, Mercedes-Benz vehicles follow a Flexible Service Schedule (FSS). This system does not have a specific mileage interval for maintenance and relies on an onboard computer to indicate when the vehicles is ready for service. There are two types of maintenance services for these vehicles, a minor A Service and a major B Service. These vehicles will also have a single wrench for A Service and two wrenches for the B Service on the instrument panel. Inspect tires and record tread depth, and correct tire pressure Rotate tires - Excludes AMG, Sports Models, SLK and vehicles with staggered wheels Engine oil change and oil filter replacement - Includes synthetic oil Lubrication service - Includes hood hinges, lock cylinders, striker plates, sun roof tracks and top-off all fluids Cooling system inspection - Includes antifreeze protection level, hoses and clamps Brake inspection - Includes check of pad thickness and condition of discs, fluids and lines Inspect heating and ventilation dust filter, replace if needed (Price not included in total) Function check - Includes warning lamps, headlights, exterior lights, seat belts, windshield wiper and washer Inspect and lubricate throttle linkage Inspect battery and check electrolyte level Install fuel additive Check and clean air filter Reset flexible service system counter Road test ADDITIONAL SERVICES - CONTINUED Replace fuel filter The fuel filter will need to be replaced at a specific time or mileage interval. The time and mileage will vary from model to model and this information can be found in the owner s manual. The filter is designed to collect particles that are commonly found in fuel. Over a period of time the filter will clog which will result in poor engine performance and fuel economy. Transfer case fluid change (applies to E-Class 4 matic & GL vehicles) The transfer case is no different than the oil in your vehicles engine. The transfer case is working continuously whenever your vehicle is being driven. After a period of time the oil s viscosity breaks down and it loses some of its ability to lubricate the transfer case at the oil s maximum capability. Failure to perform this service at the recommended time could cause premature wear. Clean slide rails and slide shoes (applies to vehicle equipped with sunroof) The slide rails and slide shoes are an important part of the sunroof operation. These items are exposed to the outside elements, which collects particles that will cause the sunroof to bind in operation. This can cause an additional strain on the sunroof mechanism and cause premature wear. Clean and lubricate guide mechanism for panoramic roof The guide mechanism is an important part of the panoramic operation. These items are exposed to the outside elements, which collects particles that will cause the sunroof to bind in operation which can cause an additional strain on the sunroof mechanism and cause premature wear. Check condition of drive shaft flex disc (applies to C, CLK, S,CL and SL vehicles) It is necessary to check the drive shaft flex discs front and rear for wear and deterioration. If a flex disc were to come apart while traveling you could lose power to the rear wheels. Adjust parking brake cable (applies to SL vehicle only) It is necessary to conduct a one-time adjustment of the parking break cable on SL models when the vehicle is one year old. The SL is the only vehicle that does not have a self-adjusting cable and some stretching of the cable can occur. Check and tighten bolts attaching steering every 2 years (GL vehicle) It is necessary to check the torque on the attaching bolts for the steering gear box due to the flex in the chassis. Inspect grease packing and correct for joint housing of all wheel drive front axle (G wagon vehicle only) It is necessary to grease the steering joints in the front axle as each time the steering wheel is turned right or left the grease is expelled from the joint for lubrication. Perform oil change on front and rear axles every 2 years (G wagon vehicle) The axles are no different than the oil in your vehicles engine. The axles are working continuously whenever your vehicle is being driven. After a period of time the oil s viscosity breaks down and it loses some of its ability to lubricate the axles at the oil s maximum capability. Failure to perform this service at the recommended time could cause premature wear. Activated charcoal filter The activated charcoal filter helps filter out odors and assist in removing some of the particles that can enter the passenger compartment from the outside. See owner s manual for recommended replacement ADDITIONAL SERVICES

11 ADDITIONAL SERVICES B-SERVICE: VEHICLE YEARS These additional services may be required at different times and mileages beyond what is specified by the manufacturer, depending on driving conditions and climate. Brake fluid flush The brake fluid flush is recommended every 2 years. The brake fluid is hydro-scopic, which means it attracts and absorbs moisture, which will affect the quality of the fluid over a period of time. This service will ensure that your braking system will continue to work at its optimum capability. Spark plug replacement The spark plugs will need to be replaced during a specific time or mileage whichever occurs first. The time and mileage will vary from model to model and can be found in the owner s manual. It is important to replace the spark plugs at the proper time in order to keep your engine running at its peek performance. This will make your engine perform with better fuel economy and a smoother operation. Transmission service (applies to 2006 & 2007 vehicles) The transmission fluid and filter need to be serviced once at 39,000 miles for non-amg vehicles and 40,000 miles for AMG vehicles. This will assist in removing some of the material that might accumulate during the break-in period. This period is the hardest on the fluid and it is important this fluid be replaced to keep the transmission operating at its peek performance. Coolant flush Every 2 years for G-Class vehicles. Every 3 years for 2003 vehicles and older Every 15 years for 2004 vehicles and newer The engine coolant system should be flushed at a specific time. Over time the coolant will break down and it will form a crystal like substance that will lower the cooling capacity and the efficiency of the engine. This process will not allow the engine to run at a normal operating temperature which can put an additional strain on the engine and other related components. The coolant also protects your engine from freezing in cold weather conditions. Engine air filter The engine air filter will need to be replaced at a specific time or mileage interval. The time and mileage will vary from model to model and this information can be found in the owner s manual. The filter is exposed to heat and particles that will eventually clog or wear out the filter material. Keeping the air filter replaced will keep your engine performing at its peek and also assist with your fuel economy. Failure to replace this filter in the proper time frame can cause damage to the Air flow meter. Dust filter The dust filter will need to be replaced at a specific time or mileage interval. The time and mileage will vary from model to model and this information can be found in the owner s manual. The dust filter is for the vehicles climate control system, which removes harmful contaminants from entering into the vehicle. Over a period of time this filter will get clogged with particles, which will not let your climate control system operate to its full capacity. Failure to replace the dust filter as recommended will cause your climate control system to work harder and could cause premature wear. 12. Inspect windshield wiper inserts and service windshield washer system Inspect and rotate tires, record tread depth, and correct tire pressure (wheel balance additional) - Excludes AMG, Sports Models, SLK and vehicles with staggered wheels Engine oil change and oil filter replacement - Includes synthetic oil Lubrication service - Includes hood hinges, lock cylinders, striker plates, sun roof tracks and top off all fluids Cooling system inspection - Includes antifreeze protection level, hoses and clamps Brake inspection - Includes check of pad thickness and condition of discs, fluids and lines Replace heating and ventilation dust filter - Dust filter prices vary by model, check with Team Service Manager Function check - Includes warning lamps, headlights, exterior lights, seat belts, and windshield wiper and washer Inspect and lubricate throttle linkage Inspect air filter, replace if needed (price not included in total) Reset flexible service system counter Inspect front axle ball joints; check steering play and power steering clutch; and rear differential levels Inspect Poly V-Belt for condition Inspect starting and charging system and service battery Inspect climate control refrigerant Install fuel additive Road test 9. A-SERVICE: VEHICLE YEARS / B-SERVICE: VEHICLE YEARS

12 1997 & OLDER VEHICLES Minor Service - Every 7,500 miles or six months, Replace engine oil and filter Perform battery service Inspect tires for wear Rotate tires Inspect brakes Top off all fluids Inspect and lubricate throttle linkage (1995 and older) Add fuel additive Inspect and lubricate control shaft (1995 and older) Check and adjust tire pressure Lubricate chassis and door hinges Replenish windshield washer solvent Road test Intermediate Service - Every 15,000 miles or one year, Replace engine oil and filter Perform battery service Inspect tires for wear Rotate tires Inspect brakes Top off all fluids Adjust valves on applicable models Inspect and lubricate throttle linkage (1995 and older) Inspect and lubricate control shaft (1995 and older) Check and adjust tire pressure Lubricate chassis and door hinges Replenish windshield washer solvent Add fuel additive Replace spark plugs Add advanced diesel treatment (if applicable) Set and adjust timing idle speed Check, set and adjust lambda-controls Inspect all lines, hoses and belts Clean cassette deck heads Inspect steering and suspension components Inspect cooling system Inspect exhaust system Road test cylinder cylinder cylinder cylinder Diesel & OLDER VEHICLES - CONTINUED Major Service - Every 30,000 miles or two years, Replace engine oil and filter Perform battery service Inspect tires for wear Rotate tires Inspect brakes Replace air filter Top off all fluids Inspect propeller shaft flex coupling Adjust valves on applicable models Inspect and lubricate throttle linkage (1995 and older) Inspect and lubricate control shaft (1995 and older) Check and adjust tire pressure Lubricate chassis and door hinges Replenish windshield washer solvent Add fuel additive Replace spark plugs Replace diesel pre and main fuel filters Replace transmission filter and fluid Install advanced diesel treatment (if applicable) Set and adjust timing idle speed Check, set and adjust lambda-controls Inspect all lines, hoses and belts Check cassette deck heads Inspect steering and suspension components Inspect cooling system Inspect exhaust system Road test Additional dealer recommendations Rotate and balance (passenger cars) Rotate and balance (sport utilities, AMG & Sport models) Brake flush - every 2 years (non SBC vehicles) Coolant flush - every 3 years Intake service (every 20,000 miles) These prices do not include the replacement of a dust filter, recirculation filter or charcoal filter. Mineral oil used with 1997 and older vehicles. All prices subject to change cylinder cylinder cylinder cylinder Diesel & OLDER VEHICLES