New World. Pekka Järvinen R&D Payments and e-services

Transcription

1 New World Pekka Järvinen R&D Payments and e-services

2 Nordea profile 10m Personal Customers 1m Corporate Customers 4,3 m Internet Customers (80% of core customers global leader in number of net-payments since 1982) e-business contracts Bergen Stockholm Helsinki - global pioneer explosive growth branches employees Oslo Tallinn local sales critically important Copenhagen Riga Hamburg Nation-wide Branch Network Branch or subsidiary Associate Bank Tartu Vilnius St Petersburg Moskva Gdynia Berlin Frankfurt Luxemburg Gdansk Radom

3 Some differences in Nordic (simplified and polarised ) Country Payments Common services for banks Standard eid egrowth (Nordea) EU/EMU Payment standrds currency FIN net no banks steady Y/Y yes euro DEN direct PBS semi yes Y/N yes DKR NOR net BBS banks yes N/N yes NKR SWE net some semi steady Y/N many SKR

4 A megatrend Internet as platform (Web 2.0) from here Merchants to here Merchants Wait & see Wait & see

5 But it is only the beginning From homepages to blogs to social infrastructure to.. From proprietary software to Interoperability by design.. From XML to Webservices to SOA to.. From Application Oriented Networking to RFID to th2th.. From 3g to VoIP to IPTV to From Store and Forward to Real Time to From Browsers to WebServices to.. New powerful metaphors..

6 Ideal solution Business Business Same user experience in all roles Public sector Public sector Same e-id in all roles Service Entreprenaurs Private Same XML-based interaction Same XML-based integration of transactions into legacies Maximum machine-to-machine with WebServices and thing-to-thing with rf-id Service Banks Entreprenaurs Private

7 EU-commission slide: II.1 What are the driving forces for the EU to act 1. The total costs of (cash & electronic) payments to the economy ranges between 3-4% of GDP. 2. A shift to electronic payments* (example: Nordic countries) can half average cost of producing payments over a period of ten years and has a positive impact on consumption and GDP growth (10% increase in e-payments 0,5 increase GDP). Paymentsintegrated e-invoicing will have a similar impact!! - EU cost saving estimate 50 billion/y

8 The Networked Economy needs 3 more pillars.. Business Public sector Private Customers Business going e-global.. Public sector becoming e-omnipresent Banks serve with traditional tools: payments, financing, storing wealth etc with netbanks (80-100%) Mass market tool for: e-id, e-signatures E-bank id ideal Mass market tool for: Real time payments/ payments assurance More stateless Mass market tool for: Paymentsintegrated e-invoicing Top cost saver Nordic banks have delivered also these

9 Electronic Invoicing (XML, no images) Huge productivity improvements in back offices Senders 2bn? Receivers 12bn?? 8% of EU GDP. + Lower software costs + Lower security costs + Lower financing costs + Lower credit risk costs

10 How to develop and deliver services? Go for the Concrete and Simple Know what technology can do AND how much customers can take in Value for customers, customer s customers, cs cs c. Always build on the existing user habit See to it that selling is fast otherwise it will not survive or form the stepping stone Standards are good for all competition your best friend It is not demand that creates supply, it is the other way around Somebody HAS to lead Good for society at large best base for better profit

11 New Business Models needed Global Multi- Partner Collaborative Models Collaborative Model = the combination of services will make the value grow exponentially - extended enterprices No organisation can be an island but part of the network - ICT is the only answer to both better service and lower cost Service and cost efficiency will increasingly call for (real) Real Time completion banks critically important

12 New Opportunities (in 2nd generation Internet terms) Mash-Ups (used to be Start-Ups ;-) Components as services Compilation of services New business layers More but smaller projects Semantic Web = tagging Etc.

13 And some new challences How to verify the authentication How to authenticate the service (like us ) More and more real time (and parallel) processes/depencies instead of store and forward/sequential Non-controlled content Non-controlled users Non-controlled public opinion Non-controlled user interfaces Even more hostile environment

14 Thank you! Pekka Järvinen