ELCA Forum 2014 An architecture for building successful Omni-channel IT systems
|
|
|
- Candace Reed
- 9 years ago
- Views:
Transcription
1 ELCA Forum 2014 An architecture for building successful Omni-channel IT systems Philipp Oser, Lead Architect Niall Sweeney, Solution Architect September 2014
2 SPEAKER Philipp Oser Philipp is a Lead Architect at ELCA. He has 15 years of experience designing challenging software systems and architectures. Niall Sweeney Niall is a Solution Architect at ELCA. He has 20 years of experience designing, implementing and integrating customer solutions
3 AGENDA 1. What is Omni-channel? 2. Why Omni-channel? 3. Reference architecture 4. Next Steps 5. Questions
4 WHAT IS OMNI-CHANNEL? Seamless customer experience over all channels
5 WHY OMNI-CHANNEL? Survey of US & European decision-makers: What are the drivers behind your omni-channel initiatives? Our customers are expecting it Many of our competitors are already doing it 55% 62% Customer Satisfaction For better customer satisfaction 36% To gain competitive edge over online pure plays (e.g. Amazon) The omni-channel customer has a higher lifetime value 36% 35% Bottom-Line 0% 10% 20% 30% 40% 50% 60% 70% Series1 Source: 256 US and European retail and manufacturing decision-makers, Forrester Consulting, November
6 SEAMLESS CUSTOMER EXPERIENCE OVER ALL CHANNELS Challenges Isolated channels instead of Omni-channel Slower than users expect Maintenance downtime New features are expensive ELCA has derived a reference architecture to meet these challenges Based on hundreds of projects Based on good practices that work
7 REFERENCE: TICKET SOLUTION SECUTIX Cutting-edge cloud solution (SaaS) Omni-channel tickets / year (thousands) Proven scalability and peak handling 30'000'000 25'000'000 20'000' Millions Tickets / Year 15'000'000 10'000'000 5'000' etc
8 REFERENCE ARCHITECTURE DELIVERY CHANNELS OPTIMIZED FOR USABILITY EXTERNAL CONTENT DELIVERY NETWORK PEAK LOAD PROTECTION WEB ANALYTICS EXTRANET / INTRANET PORTAL(S) MOBILE DEVICES POINT OF SALE CONTACT CENTER PUBLISHED SERVICES SOCIAL NETWORK INTEGRATION SERVICE MEDIATION (non-blocking services) FRONT-END SERVICES OPTIMIZED FOR LATENCY PREPARED REFERENCE DATA (optimized for publication) FRONT-END SERVICES (deliver services and data that are streamlined for the delivery channels) INTEGRATION / ORCHESTRATION (mostly message-based) BPM / ORCHESTRATION RULES ROUTING TRANSFOR- MATION PROTOCOL MEDIATION MESSAGING CORE SERVICES OPTIMIZED FOR THROUGHPUT MASTER DATA (e.g. customers, products) CORE SERVICES (support core business capabilites as efficiently as possible) INTERNAL / EXTERNAL INTEGRATION BACK-END SERVICES (internal or external) OPTIMIZED FOR CONSISTENCY ERP REPORTING DOCUMENT MGMT STRUCTURED CONTENT DAMS EXTERNAL THIRD PARTY SYSTEM THIRD PARTY SYSTEM
9 MANAGE CHANNELS Web Analytics Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services External Social Network Integration Peak Load Protection Content Delivery Network Channel Management Web Content Management Security Watch Social Network Management Mobile Devices Management Store Management Brand Monitoring
10 DON T KEEP USERS WAITING +0.5 seconds -20% traffic +200 milliseconds -revenue +1 second -3% revenue
11 KNOW WHERE IT MATTERS! Channels read 26% Frontend Core read / write 7% Backend
12 BUILD A RESPONSIVE SYSTEM Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services Channels Non-blocking Services Reference Data Front-End Services Front-End Services Denormalize & Cache Data Core Services + Back-End Back-End Systems
13 BUILD A RESPONSIVE SYSTEM Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services requests per Channels hour Non-blocking Services Reference Data Front-End Services Front-End Services Denormalize & Cache Data Core Services + Back-End Back-End Systems
14 INTEGRATE AND OPERATE SEAMLESSLY Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services Service Mediation (non-blocking services) Front-End Services Integration / Orchestration (message based) BPM RULES ROUTING TRANSFOR- MATION MESSAGING Core Services Internal / External Integration ERP Reporting Document Management Structured Content DAMS
15 INTEGRATE AND OPERATE SEAMLESSLY Extranet / Intranet Portal(s) Mobile Devices Service Mediation (non-blocking services) Point of Sale Contact Center Published Services 24x7 99.9% availability Front-End Services Integration / Orchestration (message based) BPM RULES ROUTING TRANSFOR- MATION MESSAGING Core Services Internal / External Integration ERP Reporting Document Management Structured Content DAMS
16 DEPLOY NEW RELEASES EVERY DAY Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services Service Mediation Service A, adapter Service A Business Logic Front-End Services
17 DEPLOY NEW RELEASES EVERY DAY Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services Service Mediation Service A, V1.0 adapter Service A, V1.1 adapter Service A V1.0 V1.1 Business Logic Front-End Services
18 DEPLOY NEW RELEASES EVERY DAY Extranet / Intranet Portal(s) Mobile Devices Point of Sale Contact Center Published Services Service Mediation 150 releases per year Service A, V1.0 adapter Service A, V1.1 adapter Service A V1.0 V1.1 Business Logic Front-End Services
19 INTEGRATE DATA EASILY? CRM ERP
20 INTEGRATE DATA EASILY Real-time synchronization sync tasks CRM Process tasks using mapping sync tasks ERP Weekly cross-check
21 TAKE AWAY Why Omni-channel? Increase users satisfaction & your bottom-line Why ELCA Omni-channel architecture? Profit from good practices Proven Patterns ELCA can support you to Deliver a seamless, responsive user experience Implement services once for all channels Be available 24x7 Integrate easily with your back-end
22 5 STEPS TO OMNI-CHANNEL Determine your Omni-Channel strategy Analyse your existing systems for gaps Build layer 2 and implement data sync Version your services Move to continuous delivery and operation Business Consulting Architecture Review and Design Development Business Consulting & Development
23 QUESTIONS
24 Thank you. Contact Philipp Oser Lead Architect Niall Sweeney Solution Architect ELCA Informatique SA Lausanne Genève ELCA Informatik AG Zürich Bern ELCA
BEA BPM an integrated solution for business processes modelling. Frederik Frederiksen Principal PreSales Consultant BEA Systems
BEA BPM an integrated solution for business processes modelling Frederik Frederiksen Principal PreSales Consultant BEA Systems Agenda What is BPM? BEA AquaLogic BPM Suite Industry View Customers BPM and
WITH BIGMEMORY WEBMETHODS. Introduction
WEBMETHODS WITH BIGMEMORY Guaranteed low latency for all data processing needs TABLE OF CONTENTS 1 Introduction 2 Key use cases for with webmethods 5 Using with webmethods 6 Next steps webmethods is the
Strategies to Improve the Customer Experience 3eBook
Strategies to Improve the Customer Experience 3eBook 2 Three Strategies to Improve the End-to-End Customer Experience (CX) Focus on the following areas to take your customer experience to the next level:
Creating Meaningful Business Moments. Shamik Sinha 1/28/2016
Creating Meaningful Business Moments Shamik Sinha 1/28/2016 Enterprise Mobility Landscape Importance Transformative Applications Vertical Applications Level 5 Communication Applications Level 1 Email Contacts
KICK-START CLOUD VENTURES
Contents SALESFORCE & CRM PRACTICE GROUP 3 MARKETING & CAMPAIGN MESSAGE ORCHESTRATION 4 FORCE.COM & ISV PARTNER INTEGRATED COLLABORATION & CAMPAIGN MANAGEMENT 4 MARKETING & OPERATIONAL MESSAGE ORCHESTRATION
Driving Digital Transformation with Modular Order Management
Driving Digital Transformation with Modular Order Management DON DAVIS Editor-in-Chief Internet Retailer MICHAEL HINES VP of Ecommerce Technology & Mobile Strategy Nine West Holdings, Inc. MICHAEL SONIER
SAP IT Infrastructure Management. Dirk Smit ALM Engagement Manager SAP Africa [email protected]
SAP IT Infrastructure Management Dirk Smit ALM Engagement Manager SAP Africa [email protected] Challenges in managing heterogeneous IT environments Determine the value that IT contributes to the business
SAP IT Infrastructure Management
SAP IT Infrastructure Management Legal Disclaimer This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined
An Advanced Performance Architecture for Salesforce Native Applications
An Advanced Performance Architecture for Salesforce Native Applications TABLE OF CONTENTS Introduction............................................... 3 Salesforce in the Digital Transformation Landscape...............
Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce
Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce Enrico Manzi VP Business Development CEC EMEA Lisbon, November 4 th 2015 Agenda Our World Addressing the change
Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud. Ensuring Optimal Performance and Quality Web Experiences
Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud Ensuring Optimal Performance and Quality Web Experiences Must-know facts about Site24x7: We bring expertise gained from ManageEngine
customer care solutions
customer care solutions from Nuance white paper :: A Guide to Successful Intelligent Virtual Assistants Why Best-in-Class Technology Alone Is Not Enough NUANCE :: customer care solutions More than ever
SOA and SaaS - new challenges
SOA and SaaS - new challenges Andre Grübel Business Technology Capgemini Loeffelstrasse 44-46 70597 Stuttgart [email protected] Abstract: SOA is moving towards Software as a Service (SaaS), which
Apigee Edge API Services Manage, scale, secure, and build APIs and apps
Manage, scale, secure, and build APIs and apps Hex #FC4C02 Hex #54585A Manage, scale, secure, and build APIs and Apps with is designed to unite the best of Internet and enterprise technologies to provide
Automate DR Testing with Zerto and OO
Automate DR Testing with Zerto and OO Your Presenter Shannon Snowden Senior Architect at Zerto [email protected] @shannonsnowden 2 Agenda What is OO? Who is Zerto and what do they do? A look at our combined
Profile. Business solutions with a difference
Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise
A UNIQUELY HOLISTIC APPROACH TO ECOMMERCE
A UNIQUELY HOLISTIC APPROACH TO ECOMMERCE EVERYTHING YOU NEED TO DO BUSINESS IN THE OMNICHANNEL MARKETPLACE Jagged Peak provides ecommerce, order management and supply chain solutions that leverage the
Unified Communications Solution for Retail Industry
March 2014, HAPPIEST MINDS TECHNOLOGIES Unified Communications Solution for Retail Industry Author Sindhu Selvaraj SHARING. MINDFUL. INTEGRITY. LEARNING. EXCELLENCE. SOCIAL RESPONSIBILITY. Copyright Information
Elastic Path Commerce for Adobe Marketing Cloud Integrated Experience-Driven Commerce
Elastic Path Commerce for Adobe Marketing Cloud Integrated Experience-Driven Commerce Elastic Path Commerce For Adobe Marketing Cloud is the only enterprise software product designed specifically to add
Advanced Multichannel Order Management Solutions That Optimize Sales Performance
Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over
Managing Customer Experience Effectively in a Disruptive Omni-Channel World. Albert Tay Director, FSI, APAC OpenText atay@opentext.
Managing Customer Experience Effectively in a Disruptive Omni-Channel World Albert Tay Director, FSI, APAC OpenText [email protected] Disruptive Innovation We are living in a time of massive disruption
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
PIVOTAL CONNECTOR FOR MARKETO. Copyright 2015 Tokara Solutions. All Rights Reserved.
PIVOTAL CONNECTOR FOR MARKETO CRM & Marketing Integration: Why It s Needed In addition to generating brand buzz and creating campaign collateral, your marketing teams are working hard at contact management
Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities. Cristina Viscontino SoftwareAG Solution Architect
Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities Cristina Viscontino SoftwareAG Solution Architect Software AG Agilità per perseguire nuovi modelli di
API Management Introduction and Principles
API Management Introduction and Principles by Vijay Alagarasan, Principal Architect, Enterprise Architecture and Strategy of Asurion Abstract: This article is focused on providing solutions for common
Products & Features. For more information. Web/app service to be managed Real Brower. Public. ARGOS PC Probe. Apps. Mobile subscriber network
Fast We your Compe bsite is titive Edge! Products & Features ARGOS A wried/wireless APM solution that supports mobile website performance/failure management not only for PC websites but also for smart
THE ENSIGHTEN PROMISE. The Power to Collect, Own and Activate Omni-Channel Data
THE ENSIGHTEN PROMISE The Power to Collect, Own and Activate Omni-Channel Data EXECUTIVE SUMMARY Pure client-side or pure server-side tag management systems (TMS) suffer from critical limitations: The
PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION. An introduction to delivering applications faster
PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION An introduction to delivering applications faster CONTENTS 2 Introduction to PaaS 4 Private, public, and hybrid PaaS 6 Who uses PaaS? 8 DevOps
Feature Guide Elastic Path Commerce Engine Version 6.7
Feature Guide Elastic Path Commerce Engine Version 6.7 1.800.942.5282 (toll-free within North America) +1.604.408.8078 (outside North America) www.elasticpath.com A better kind of technology for a new
OMNICHANNEL SALES REVOLUTION
OMNICHANNEL SALES REVOLUTION Commerce as a service proposition Delivering Transformation. Together. 2 OMNICHANNEL SALES REVOLUTION Customers behaviour is changing BECAUSE THEY ARE CHANGING HOW TO MAKE
White Paper: Assessing Performance & Response Time Requirements
White Paper: Assessing Performance & Response Time Requirements Mark Houghtlin IBM Cloud Advisory Services & Application Performance Optimization Consulting Practice Agenda Workload Transformation Analysis
Table of Contents. Abstract. Cloud computing basics. The app economy. The API platform for the app economy
Table of Contents Abstract Cloud computing basics The app economy The API platform for the app economy Your API platform: in the cloud or on premises? The cloud deployment model Cloud characteristics The
Boosting Customer Loyalty and Bottom Line Results
Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center TABLE OF CONTENTS Meeting Today s Customer Expectations...1 Customer Service is an Ongoing Experience...2
MSP Dashboard. Solution Guide
Solution Guide MSP Dashboard This document discusses the Cisco Meraki Managed Services Dashboard, which contains features purpose-built for Managed Service Providers offering cloud-managed networking as
Oracle Retail Customer Engagement Cloud Services
OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue
Software AG Fast Big Data Solutions. Come la gestione realtime dei dati abilita nuovi scenari di business per le Banche
Software AG Fast Big Data Solutions Come la gestione realtime dei dati abilita nuovi scenari di business per le Banche Software AG Fast Big Data Solutions Get there faster Vittorio Carosone Regional Sales
EDGE OMS. The Hub that Makes Omnichannel Retailing Work
EDGE OMS The Hub that Makes Omnichannel Retailing Work OMNICHANNEL: CUSTOMERS ARE DEMANDING IT, AND RETAILERS WANT TO DELIVER IT. BUT, AS THEY SAY, THE DEVIL IS IN THE DETAILS. Retailers are being driven
PIVOTAL CRM ARCHITECTURE
WHITEPAPER PIVOTAL CRM ARCHITECTURE Built for Enterprise Performance and Scalability WHITEPAPER PIVOTAL CRM ARCHITECTURE 2 ABOUT Performance and scalability are important considerations in any CRM selection
<Insert Picture Here> Integrating your On-Premise Applications with Cloud Applications
Integrating your On-Premise Applications with Cloud Applications Agenda Hybrid IT Infrastructure An Emerging Trend A New Set of Challenges The Five Keys to Overcoming the Challenges
Cloud Service Model. Selecting a cloud service model. Different cloud service models within the enterprise
Cloud Service Model Selecting a cloud service model Different cloud service models within the enterprise Single cloud provider AWS for IaaS Azure for PaaS Force fit all solutions into the cloud service
Getting Business Value from Customer Engagement. Chet Geschickter, Research Director Gartner Energy & Utilities Industries Research
Getting Business Value from Customer Engagement Chet Geschickter, Research Director Gartner Energy & Utilities Industries Research 1 How Gartner Delivers Value Gartner research helps clients review, develop,
Enterprise Mobility Space
MBaaS How MBaaS is Shaping up the Enterprise Mobility Space A RapidValue Solutions Whitepaper Contents Executive Summary... What is Mobile Backend as a Service (MBaaS)?... Primary Building Blocks of MBaaS...
Improving The Retail Experience Through Fast Data
A Forrester Consulting Thought Leadership Paper Commissioned By TIBCO Software February 2016 Improving The Retail Experience Through Fast Data Overview Customers expect better-individualized experiences
Safe Harbor Statement
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment
4) CRM provides support for front-end customer facing functionality. Answer: TRUE Diff: 1 Page Ref: 334
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 12 Customer Relationship Management 1) CRM implementations should be technology driven. Diff: 2 Page Ref: 333 2) CRM stands for "Customer
Reference Model for Cloud Applications CONSIDERATIONS FOR SW VENDORS BUILDING A SAAS SOLUTION
October 2013 Daitan White Paper Reference Model for Cloud Applications CONSIDERATIONS FOR SW VENDORS BUILDING A SAAS SOLUTION Highly Reliable Software Development Services http://www.daitangroup.com Cloud
Embracing the Cloud, Mobile, Social & Big Data
Embracing the Cloud, Mobile, Social & Big Data Introducing ARIS 9.0 and webmethods 9.0 Dr. Wolfram Jost CTO Software AG 2010-2013 2 Positioning 3 2013 Software 2013 AG. Software All rights AG. reserved.
The Digital Utility. Point of View
Going digital to transform how utilities serve customers and empower employees is a huge challenge and opportunity. Today s utility providers are challenged to find new avenues for growth due to shifting
SOA 기반 Business Process Management (BPM) Accenture, SI&T Technology Architecture Jeong-Wook, Lee
SOA 기반 Business Process Management (BPM) Accenture, SI&T Technology Architecture Jeong-Wook, Lee May 17, 2007 Contents Why Business Process Management BPM & SOA Introducing BPM today 2 What is Business
Cloud? Should. My Business Be in the. What you need to know about cloud-based computing for your business. By Bill Natalie
Should My Business Be in the Cloud? By Bill Natalie T HE CLOUD. IT S BEEN A MAJOR topic of conversation for a few years now, and most of us are already leveraging it on a regular basis both at home and
e-crm: Latest Paradigm in the world of CRM
e-crm: Latest Paradigm in the world of CRM Leny Michael (Research Scholar, Bharathiyar University, Coimbatore) Assistnat Professor Caarmel Engineering College Koonamkara Post, Perunad ranni-689711 Mobile
Product Update. Get There Faster. Dan Ternes CTO, Asia-Pacific & Japan. 2014 Software AG. All rights reserved.
Product Update Dan Ternes CTO, Asia-Pacific & Japan 1 Get There Faster 2 When does the problem change from personal inconvenience to financial loss? What is the potential business case for HSBC? And how
SCALABILITY IN THE CLOUD
SCALABILITY IN THE CLOUD A TWILIO PERSPECTIVE twilio.com OUR SOFTWARE Twilio has built a 100 percent software-based infrastructure using many of the same distributed systems engineering and design principles
Definition of SOA. Capgemini University Technology Services School. 2006 Capgemini - All rights reserved November 2006 SOA for Software Architects/ 2
Gastcollege BPM Definition of SOA Services architecture is a specific approach of organizing the business and its IT support to reduce cost, deliver faster & better and leverage the value of IT. November
Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led
Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Course Description This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.
Reaching Customers Across Multiple Channels
Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand
REFERENCE ARCHITECTURE FOR SMAC SOLUTIONS
REFERENCE ARCHITECTURE FOR SMAC SOLUTIONS Shankar Kambhampaty 1 and Sasirekha Kambhampaty 2 1 Computer Science Corporation (CSC), India [email protected] 2 Student, Department of Computer Science,
Feature Guide Elastic Path Cortex. Version 6.5.1
Feature Guide Elastic Path Cortex Version 6.5.1 1.800.942.5282 (toll-free within North America) +1.604.408.8078 (outside North America) www.elasticpath.com API-centric commerce that s scalable, secure,
OMNICHANNEL CUSTOMER SERVICE
OMNICHANNEL CUSTOMER SERVICE BEST PRACTICES IN CREATING MEMORABLE OMNICHANNEL CUSTOMER EXPERIENCES Is your contact center prepared to deliver omnichannel customer service? Are you aware of the dangers
Course 20533B: Implementing Microsoft Azure Infrastructure Solutions
Course 20533B: Implementing Microsoft Azure Infrastructure Solutions Sales 406/256-5700 Support 406/252-4959 Fax 406/256-0201 Evergreen Center North 1501 14 th St West, Suite 201 Billings, MT 59102 Course
AirTight Social Wi-Fi and Analytics for the Retail Store of the Future Where Clicks Meet the Bricks
AirTight Social Wi-Fi and Analytics for the Retail Store of the Future Where Clicks Meet the Bricks The retail store of the future will deliver a seamless and personalized consumer experience with omnichannel
FOR DIGITAL TRANSFORMATION
CREATING APPLICATIONS FOR DIGITAL TRANSFORMATION TABLE OF CONTENTS 1 Introduction 2 A look back: where the spaghetti begins 3 Digital needs a modern architecture 4 The Digital Business Platform: foundation
The 5G Infrastructure Public-Private Partnership
The 5G Infrastructure Public-Private Partnership NetFutures 2015 5G PPP Vision 25/03/2015 19/06/2015 1 5G new service capabilities User experience continuity in challenging situations such as high mobility
SAP ERP EMPLOYEE INTERACTION CENTER
SAP ERP EMPLOYEE INTERACTION CENTER Frequently Asked Questions 1) What is the employee interaction center offering? 2) What is the product history of the employee interaction center? 3) When is a standard
Your Customer Is In Control
Your Customer Is In Control A majority (74%) of buyers research their work purchases online (Forrester) The average deal has over 8 decision makers, a 43% increase from 3 years ago (IDC) Source: September
Cloud CRM. Scalable solutions for enterprise deployment
Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated
Case Study: How a Scalable E-Commerce Platform Supports Growth
Case Study: How a Scalable E-Commerce Platform Supports Growth Featuring: Steve Miller, Xcentium; Randy Higgins, Insite Software Moderated by: Jenel Stelton-Holtmeier, Modern Distribution Management Sponsored
Sitecore Web Content Management System. Put Your Website at the Center of Your Digital Marketing Strategy
Sitecore Web Content Management System Put Your Website at the Center of Your Digital Marketing Strategy World Leading Website Content Management Software Today s websites are front and center of any digital
Accelerating Web-Based SQL Server Applications with SafePeak Plug and Play Dynamic Database Caching
Accelerating Web-Based SQL Server Applications with SafePeak Plug and Play Dynamic Database Caching A SafePeak Whitepaper February 2014 www.safepeak.com Copyright. SafePeak Technologies 2014 Contents Objective...
freedom business unleashed enterprise cloud computing Your business technologists. Powering progress
freedom business unleashed enterprise cloud computing Your business technologists. Powering progress Experiment to evolution It s finally time to take cloud more seriously not as an experimental delivery
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high
Agility for the Digital Enterprise Get There Faster
The webmethods Suite Agility for the Digital Enterprise What you can expect from webmethods Software AG s vision is to power the Digital Enterprise. Our technology, skills and expertise enable you to quickly
Second-Generation Cloud Computing IaaS Services
Second-Generation Cloud Computing IaaS Services What it means, and why we need it now Prepared for: White Paper 2012 Neovise, LLC. All Rights Reserved. Cloud Computing: Driving IT Forward Cloud computing,
IMPROVING CUSTOMER SUPPORT THROUGH UNIFIED OMNICHANNEL CUSTOMER SELF-SERVICE
IMPROVING CUSTOMER SUPPORT THROUGH UNIFIED OMNICHANNEL CUSTOMER WHAT IS UNIFIED OMNICHANNEL CUSTOMER? OUR STORY As veterans of the software and customer service industries, we shared the same pains as
Transtream Plug & Play ecommerce Shipping
WHITE PAPER 2015 Transtream Plug & Play ecommerce Shipping 1 Executive Summary Notwithstanding middleware vendors claims to the contrary, there is no getting around it: systems integration is hard. And
Cloud Computing - Benefits and Barriers for Retail Adoption
Original Published Research from Cobweb Solutions - Europe s Leading Cloud Services Provider Cloud Computing - Benefits and Barriers for Retail Adoption 28022011 v1.5 written by Ed Dixon Director of Enterprise
CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
PAC Multi-Client Study 2014. Applications Modernization: The path to Omni-channel retail
PAC Multi-Client Study 2014 Applications Modernization: The path to Omni-channel retail What is Applications Modernization? Old World Fragmented application estates, sprawl caused by M&A activity, globalization
Quattra s Cloud Vision & Framework Value
Quattra s Cloud Vision & Framework Value Data centers provide the foundation for the applications and services that organizations deliver, and companies need their IT facilities to be reliable, compliant
Jitterbit Technical Overview : Microsoft Dynamics AX
Jitterbit allows you to easily integrate Microsoft Dynamics AX with any cloud, mobile or on premise application. Jitterbit s intuitive Studio delivers the easiest way of designing and running modern integrations
Benefits Of Leveraging The Cloud Extend To Master Data Management
A Custom Technology Adoption Profile Commissioned By Liaison Technologies April 2014 Benefits Of Leveraging The Cloud Extend To Master Data Management Introduction It is extremely difficult to imagine