Worx Mobile Apps. Fixed Issues in 10.0.x

Transcription

1 Worx Mobile Apps Fixed Issues in 10.0.x

2 Worx Home When you set the Inactivity Timer client property in the XenMobile console to 1440 (24 hours), users with iphones are prompted for their Worx PIN when opening Worx apps or Worx Home after 2-3 hours of inactivity. [#596793] In earlier releases, when users changed their Active Directory passwords, they had to tap Having Trouble in Worx Home to change their password. This fix improves the user experience by prompting users to simply enter their new password. [#609064] On Android, logs that Worx Home generated for the TouchDown app included sensitive information that should not be included with logs. [#625292] On Samsung S7 devices, when users uninstall an app from MyApps view, a confirmation message does not appear. [#628934] Occasionally, while users are creating a Worx PIN, if Worx Home fails, when users reopen an app, they are prompted to reenroll. [#634142] When users enroll in Worx Home with their user name and one-time PIN and you use a certificate for authentication, when they update Worx Home from 10.3 to or from to , they might be prompted to reenroll. [#637478] WiFi policies for some Android M devices are showing as failed in the XenMobile console, even though the device has received the policies. [#619149] After users update Worx Home for Android to version through the WorxStore rather than from Google Play, the update succeeds, but the icon keeps spinning in the My Apps list. [#640900] This fix addresses a security vulnerability. For more information, see security bulletin Worx Home for Android If XenMobile is configured to push a WiFi device policy to an Android device, after a user enrolls with XenMobile and then taps OK to install a certificate, Worx Home crashes. [#648552] Worx Home On Samsung devices, if users have any combination of WorxMail or WorxWeb or WorxNotes installed, every time they open a file from the file explorer, they are prompted to select an app to open the file. This prompt appears even after users specify a default app for opening that type of file. [#589945] In Android, when a scheduling policy is set for Worx Home, most devices in a deployment reconnect at the same time, causing a CPU overload. [#606497] Page 2

3 In some XenMobile deployments, performing a selective wipe from the XenMobile console did not completely delete the MAM data from the device. [#634155] If you leave the Store name field blank on the XenMobile server, Worx Home crashes. [#617848] When users install apps from the WorxStore, or the apps are pushed by the server, installation takes a few minutes to complete and users see a spinner until the download starts. [624604] Launching HDX apps from Worx Home for ios sometimes fails with the error "HdxSdkSession Status Is: Engine is Not Loaded". [#625603] If users sign off of Worx Home while their device is disconnected from the network, their NetScaler Gateway AAA sessions remain active until the session inactivity timeout expires. Depending on the timeout period configured in NetScaler this could result in excessive license utilization, requiring administrators to either install more licenses or manually terminate users' sessions. [#627795] For Android phones, when users select an app inside the WorxStore and browse through the screenshots, a UI issue prevents from them from swiping the screenshot list to the left. Swiping screenshots to the right works. [#629668] When connecting to WorxStore (XenMobile 10.1) from devices with the system language set to a non-english language, these UI items are not translated: The All and Categories tabs and the Details links (labelled "undefined") in the apps list page; the apps details page. Those are display issues only and the UI items work. To work around this issue, upgrade your XenMobile server to 10.3 or [#629924] In a certificate-only authentication set-up, a user can't create a new Worx PIN after it expires for ios. [#631157] WorxMail In Android, when users edit a Skype meeting in WorxMail, the links in the body of the meeting work as expected. But when the same meeting is opened in Outlook, the meeting link no longer works. [#604579] In WorxMail for Android, when users open a mail with an image and zoom in on the image, WorxMail automatically adjusts the appearance of the image making the content hard to read. [#619606] In WorxMail for ios, message notifications are based on an incorrect message item, causing some missed notifications. [#619921] In WorxMail for Android, when a user sends an event series from Outlook and the recipients accept the series from WorxMail, if the user modifies the event occurrence in Outlook, after the recipient accepts the change, the event remains as a pending event in the recipients' WorxMail calendar. [#623063] Contacts in WorxMail 10.2 on Android devices are not synchronized successfully in WorxMail after you upgrade the app to version As a result, when the device receives a call from Page 3

4 the exported contact, the contact number should resolve to the contact name. Instead, the contact number appears rather than the contact name. The issue occurs only with contacts from WorxMamil Contacts that users create in WorxMail appear as expected. [#626851] In WorxMail for ios, users cannot book a meeting room when the display name of the room in Active Directory contains a colon (:). An error does not appear in WorxMail, but users receive an undeliverable mail notification from Exchange Server. [#632361] When you leave the WorxMail Exchange Server field empty in the MDX policy settings and you enter a user domain, when users with Android devices set up WorxMail manually, the domain field is empty but users cannot edit the field, and the server field contains the domain and users can edit the field. [#641595] Some s formatted in HTML that appear correctly in native ios mail do not render correctly in WorxMail for ios. [#642546] In WorxMail, when you create a WebEx meeting in the Calendar with a 10-digit meeting number, the code is not dialed automatically. [#645385] Transparent file encryption is now supported on the Huawei Ascend Mate 7 and Huawei Mate 8 devices. [#636769] WorxMail When a WorxMail for Android contact is exported to the device and the device receives a call from the exported contact, the contact number should resolve to the contact name. Instead, the contact number appears rather than the contact name. [#593829] In WorxMail for ios, duplicate contacts are created when WorxMail is re-installed or when Sync with Local Contacts is turned off and then turned on. [#597549] In Android, when users edit a Skype meeting in WorxMail, the links in the body of the meeting work as expected. But, when the same meeting is opened in Outlook, the meeting link no longer works. [#604579] In the same meeting is opened in Outlook, the meeting link no longer works. [#604579] WorxMail ActiveSync autodiscovery is supported for Office 365. [#619270] On Samsung devices, in WorxMail for Android, recurring meeting dates when the invitees are in different time zones are off by approximately 1 hour between the native mail calendar and the WorxMail calendar. This is a third-party issue. [#620237] On ios, when displaying an sent with a background color, WorxMail does not render the background color. [#624225] In WorxMail for Android, the Korean translation for VIP is incorrect. [#628913] Page 4

5 After upgrading to Worx Home 10.3, users can't access WorxMail for ios because Worx PIN and sign-on prompts repeatedly appear. [#626073] For meetings created in Lotus Notes, the time zone information sent by ActiveSync isn't precise enough to infer the time zone where the meeting was created. As a result, daylight savings time isn't applied to those meetings and they are off by 1 hour. [#626064] If the Unknown sources security setting on an Android device isn't enabled (which is the default) and the device is enrolled for MDM, when a user downloads an app from WorxStore and then responds to the prompt to enable the unknown sources setting, the user must download the app from WorxStore a second time. [#626181] In ios, if users navigate to Settings to turn on signing/encryption, they're given no option to return to WorxMail. [#626838] An ios user can access WorxMail for ios even when not signed on to Worx Home. [#626850] WorxMail sync stops when users delete more than 200 mails from the Draft folder while using Exchange [#630461] WorxMail for ios doesn t open Worx Home for authentication in languages other than English because the alert message "You can use your app once Worx Home starts" (which was new in ) was not localized. [#634370] WorxNotes When a new folder or notebook is created, the title shows only after the user clicks the Done button. [#619729] WorxWeb In WorxWeb for ios, some links for intranet sites using jquery do not open. [#605503] If a user enters a URL that contains the characters "%20", the server isn't found. [#610367] In WorxWeb for ios, downloaded files have incorrect extensions because they use the extensions mentioned in the URLs instead determining the extensions based on content type. [#614037] In WorxWeb for ios, when users turn off the block pop-up setting, some websites that contain JavaScript do not work correctly. [#617612] In WorxWeb, when links open in a new tab, they are prompted to enter their credentials again; instead, single sign-on (SSO) should users logged in. As a work around, users can enable the Block Pop-ups setting in WorxWeb to force links to open in the same tab. [#618831] In WorxWeb for ios, when a user edits a PDF document embedded in a website, the keyboard doesn't send text into text fields. [#619705] Page 5

6 In Android, when the user clicks on a Google Maps URL, the location opens within WorxWeb instead of giving the user the option to open the URL in Google Maps. [#622507] Worx Home for Android, Version 10.3 On Android and ios devices, when users switch between WiFi networks, more than one user session is created on NetScaler Gateway for the same user. As a result, more than one license per device is consumed on NetScaler Gateway and the licenses may also expire prematurely. [#510249, #529901] On Android devices, even when you remove the location service device policy, geo-fencing occurs on the device. [#527587] Samsung Galaxy Ace 4 devices might fail to load Worx Store, displaying errors stating that the store URL cannot be loaded, apps cannot be retrieved from the store, or no apps were found in the store. [#575536] On some Android HTC One (M8) and HTC One (M9) devices running Android 5.x.x and 6.x., when users try to enroll, Worx Home crashes. On Android devices, when users enroll in Worx Home, the License agreement appears, but Worx Home covers the window. [#585394] On Android M devices, when users sign off and then sign on to Worx Home, a certificate error occurs. When users click Install in the notification, nothing happens. When users click Cancel a few times, they can access Worx Home and the Worx Store. [#599766] When enrolling in XenMobile in MAM mode on an Android device via auto-discovery enrollment in UPN mode, users must enter their UPN twice. Instead, the user name field should be prepopulated. [#608875] When you set the inactivity timer client property to zero in order to disable the timer and require a PIN or password only when an app starts, the setting is not enforced. Instead, when the device is idle for about 24 hours, users are prompted for their network password even though NetScaler authentication session has not expired, in the following cases: Opening the WorxStore. Opening apps from My Apps. [#621563] When you update Worx Home to version 10.3 and XenMobile is allowing connections only with TLS 1.2, the following issues may occur: Enrolled users cannot open Worx Home. New users cannot enroll. Instead, the error message "Access to your company network is not available," appears. [#622100] Page 6

7 Worx Home for ios, Version 10.3 On Android and ios devices, when users switch between WiFi networks, more than one user session is created on NetScaler Gateway for the same user. As a result, more than one license per device is consumed on NetScaler Gateway and the licenses may also expire prematurely. [#510249, #529901] When users open WorxMail on ios devices, the first message in a list is selected and therefore, the message is automatically marked as Read. [#588177] When you have client certificate authentication configured, on ios devices, after the MDM certificate installs successfully, enrollment eventually fails. At that time, users are prompted for their credentials again. [#613082] When customers use non-domain passwords for authentication to NetScaler Gateway together with a StoreFront authentication service, when users enroll in Worx Home on ios devices and are prompted for their credentials, authentication fails. [#610372] WorxMail for Android, Version 10.3 On Android devices, when client certificate authentication is configured, after updating from Worx Home to 10.2, WorxMail does not work.[#598126] On Android devices, WorxMail 10.2 mail continues to sync even when the sync feature is turned off. [#599481] WorxMail for Android, Version 10.2, might fail to correctly display HTML links in s. [#601112] On Android devices running version 4.1, after users install WorxMail 10.2, when they try to open the app, the following error appears: This application is no longer registered on Worx Home. [#602745] WorxMail for ios Version 10.3 When.txt attachments are sent and received using WorxMail, Japanese and Simplified Chinese characters in these attachments can appear garbled. [#492977] In WorxMail for ios, for accounts with multiple SMTP addresses, when users reply all to an message, they are being copied on the mail. [#543996] In WorxMail for ios, in order to forward an attachment, users must download the attachment first. If not, an error occurs that states "attachments not sent."[#562556] When users open WorxMail on ios devices, the first message in a list is selected and therefore, the message is automatically marked as Read. [#588177] In WorxMail for ios, when users upgrade the Webex app, the meeting body of the Webex meeting is altered and issues occur with the Join Meeting button and other features. [#592579] Page 7

8 When viewing s in any device that has a reading pane such as ipad, the focus on the might change to the most recent without the user's intervention. As a result, even though the is not read by the user, the "read" status changes to "true." [#593105] Duplicate characters might be added to the subject line when WorxMail 10.2 is configured in Japanese and user use the reply to or forward options. [#594105] When WorxTasks and WorxMail are installed on the same ios device, unexpected syncing and resyncing can occur on WorkMail, resulting in errors. This can happen because WorxTasks and WorxMail are using the same sync key. [#596527] On ios 7 iphones, when users create a new in WorxMail, when they try to attach an existing photo, WorxMail crashes. Likewise, when users enable synchronizing with a local contact in Settings on the iphone, when a dialog box opens to allow access to the local contact app of the iphone, WorxMail stops responding. In both cases, users must restart their phones. [#600826] When a delegated user responds to a meeting invite, WorxMail crashes. [#606279] When users are in the Santiago, Chile time zone and create an event in WorxMail for ios, the event is not synchronized. [#612269] WorxNotes for Android, Version 10.3 In WorxNotes for ios, when you create a new note and attach a photo, after you close and reopen WorxNotes, the photo is missing from the note. As a workaround, you can tap the back button in the note and then reselect the note before you close the app. [#614480] WorxWeb for Android, Version 10.3 On Android 5 devices, in secure browse mode, WorxWeb returns an "ERR_NAME_NOT_RESOLVED" error. [#562667] WorxWeb for ios, Version 10.3 When opening weblinks in WorxWeb on ios devices from an internal site, a 404 error occurs. [#579914] In WorxWeb for ios, when users try to log on to an internal website, a new tab opens instead of allowing users to log on. [#585006] In WorxWeb for ios devices, Worxweb modifies a cookie and non-rfc compliant formatting occurs. As a consequence, 404 errors occur when users try to view websites in WorxWeb. [#595215] With the policy, Network Access=Tunneled to Internal and Preferred VPN Mode=Secure Browse enabled, attempts in WorxWeb for ios to open a PDF file located on an intranet can fail. Page 8

9 The issue occurs when the filename of the PDF contains blank spaces. With this fix, the spaces in the URL are encoded properly so that the file opens successfully. [#597009] In ios, links to files that open in new windows don't open because WorxWeb replaces parentheses in the file's name with "%28" and "%29". [#604044] Worx Home for Android, Version 10.2 Users receive the error message "This managed application is no longer registered with Worx Home" when starting Worx apps. [#532192] Remote Support does not enumerate Samsung devices over 3G connections. [#534313] When users open Worx Home and sign on, Worx Home fails with the error message "Unfortunately, Worx Home has stopped. This occurs after adding a PDF to XenMobile and when Worx Home attempts to download the file. [#556957] On an Android device, attempts to open wrapped apps outside of Worx Home fail. The error logs show a message "ERR_NAME_NOT_RESOLVED" or similar, depending on the wrapped app. [#561898] After changing the Active Directory password, a message appears from Worx Home that users are signed out. When users attempt to sign on again, the message "Worx Home could not connect" appears. [#567861] Opening a customized Android app shows an error when invoking sendorderedbroadcast(). [#579639] Android HTC devices show two different ActiveSync device IDs in XenMobile, which causes access to fail. [#581127] If using Chrome Autofill in Worx Home or WorxMail, Autofill adds a blank space at the end of the user name, which can cause invalid credential errors. [#582187] When enrolling an Android device, Touchdown takes control of the foreground before users can enter their Worx PIN. [#582564] Page 9

10 On Android devices, when users sign on to Worx Home, when the session times out and users sign on again, Worx Home prompts users to install a certificate, but nothing happens when they click Install. [#599766] Worx Home for ios, Version 10.2 If any Worx apps are open during the upgrade of Worx Home for ios, users can no longer sign on after the upgrade. To work around this issue, users either must close apps before upgrading Worx Home or re-enroll after the upgrade. This issue affects upgrades to Worx Home through [#549570] When searching for Outlook contacts to add to a new in WorxMail for ios, the search result shows the exact spelling of the search request. For example, if the search text contains an accent, such as García, only those results appear in the list. If the name does not contain an accent, only those names appear, such as Garcia. [#567102] You can t launch web links and HDX apps from the Worx Home screen. [#578847] Worx Home crashes during sign on when used with an old version of App Controller. [#582817] ShareFile single sign-on fails on Worx Home. [#583196] Entering the incorrect PIN too many times causes Worx Home to crash. [#583214] WorxMail for Android, Version 10.2 On tablet devices, when the device is in landscape mode, after accepting a meeting invitation in the detail pane, the preview pane scrolls to the bottom of the last in the Inbox. [#546534] The WorxMail calendar shows past events for two weeks only. This release increases the number of past events in the calendar. [#550820] After creating a meeting invitation in WorxMail with optional attendees, Microsoft Outlook shows all users as required attendees. Attempts to dial in to a WebEx meeting, the meeting number is chosen instead of the conference code. Page 10

11 [#562467] WebEx meetings that have a 10-digit meeting number do not dial in automatically. [#565444] When users open a WebEx meeting from WorxMail and then tap on Dial In, all of the dial-in numbers do not appear. After selecting a dial-in number, the wrong conference code is chosen. [#565582, #565589] When users try to access or refresh WorxMail, the following error message appears: "Connection Problem." [#568396] If a zipped file contains Japanese characters in the name, WorxMail cannot open the file. [#570110] In daily s, the embedded graphic is a cached image instead of the current image. [#571534] WorxMail changes the Last Time Updated to the current time, even when there is not a connection to the network. [#577433] This update restores the Open In icon when opening a zip file attachment on an ipad device but with the following limitations: If the attachment is in full-screen mode, you might need to rotate the ipad device once to activate the icon. [#577881] While viewing an attachment in full-screen mode and opening it in another app by clicking the Open In icon, there is no user interface to return to Mail view. [#577636] After users open WorxWeb for the first time, WorxMail prompts users for the Exchange password. [#579361] WorxMail plays the device default notification tone even after users configure WorxMail sound options, such as silent. [#580299] When users attempt to start a WebEx meeting from a calendar invitation in WorxMail, WorxWeb opens instead of WebEx. The following error message appears: "Invalid input or system error. Please try again or contact your site administrator." A second attempt to start the meeting in WebEx is successful. [#593799] Page 11

12 WorxMail for ios, Version 10.2 Users might see the error message This managed application is no longer registered with Worx Home when opening WorxMail. [#532192] On ios devices, if there are too many recipients on a reply all message, some names may disappear from view. All recipients, even those whose names are unseen, still will receive the message. [#548634] On ipads, after deleting a meeting while in the Calendar's Agenda view, the deleted meeting continues to display, and the view does not advance to the next event. [#554756] WorxMail becomes unresponsive shortly after it starts. [#554846] When WorxMail contacts are exported to Native, WorxMail creates custom labels instead of using the standard Native labels. [#556051] WorxMail is unable to display the contents of folders in which contacts contain newline or carriage return characters in the company name. [#566210] When composing an in WorxMail, if a user searches for a contact by surname and includes an accent in the search, the results list contains only the matches containing an accent. If the search doesn't include an accent, the results list contains only the matches without an accent. [#567102] WorxMail can t open a zipped file if the filename includes double-byte characters. [#570110] On ios devices, if a domain is specified in the WorxMail user domain policy in the XenMobile console, and the WorxMail user name is in user principal name (UPN) format, push notifications will fail to register. As a workaround, leave the policy empty. [#570365] If WorxMail receives multiple messages from an automailer with the same content ID, the wrong attachment might be included. [#571534] Page 12

13 Push notifications sent to the Citrix listener service for the EMEA region cause WorxMail to crash on ios 8.3. [#572469] WorxMail does not display the Open In icon when opening a zip file attachment on an ipad device. [#575370] WorxMail crashes if the Enable download of attachments over WiFi policy is enabled and a user loses the WiFi signal. [#575638] WorxMail does not display the Deleted items folder in the mailbox folder list. [#578167] WorxMail prompts for a password each time a user opens it if WorxMail was wrapped using an explicit provisioning profile. [#579361] SMIME-enabled WorxMail is not able to open Microsoft docs. [#582806] A PDF that was edited from ShareFile with Adobe Fill & Sign is empty when sent with, and then opened, in WorxMail. [#584129] When WorxMail, WorxNotes, or WorxTasks are configured for client certificate authentication, those apps prompt for a user name. [#587769] WorxNotes for ios, Version 10.2 WorxNotes crashes if you tap the < icon while creating a new note. [#575176] When WorxMail, WorxNotes, or WorxTasks are configured for client certificate authentication, those apps prompt for a user name. [#587769] WorxTasks for ios, Version 10.2 When WorxMail, WorxNotes, or WorxTasks are configured for client certificate authentication, those apps prompt for a user name. Page 13

14 [#587769] WorxWeb for Android, Version 10.2 On Android 5.1 and devices, when client certificate authentication is enabled on Netscaler Gateway, WorxWeb cannot access sites and the following error message appears: "Restricted by admin policy: Network access is blocked for this app." This occurs when users log on by using a full VPN connection or Secure Browse. [#570645] If users open WorxWeb and then leave the app idle for a minute or more, page refreshes or clicking on links can fail and the progress bar stops indefinitely at around 10%. This occurs on Android devices where the connection uses Secure Browse instead of a full VPN connection. [#580416] Hyperlinks might not work in WorxWeb on an Android device. This occurs if encoded characters, such as the vertical bar ( ), are in the web address. [#583644] WorxWeb sends an incorrect User-Agent header when users first attempt to access a web address. [#585193] WorxWeb deletes the home page setting when users clear the history in Advanced Options. [#585199] WorxWeb for ios, Version 10.2 On ios, punycode URLs do not render when selected from history. They must be entered manually in the URL bar. [#564470] When downloading in WorxWeb a file that has a question mark appended to the filename, such as " the file is downloaded as "file.txt?version=4" instead of as "file.txt". As a result, apps cannot open the file. [#567811] WorxWeb sometimes crashes when you open multiple tabs. [#582818] When NetScaler Gateway and Worx Home close, WorxWeb for ios remains running in the background. [#582872] Page 14

15 Citrix for Salesforce (ios), Version 10.2 Users can get stuck on the GateWay Timeout error page if they enter the wrong custom domain URL in Citrix for Salesforce. [#582782] Worx Home for Android, Version When XenMobile is configured with the Username + PIN enrollment mode, enrollment does not complete on an Android device and Worx Home displays the error "Connection failed due to a security policy." [#570250] Worx Home for Android, Version If two-factor authentication is configured in Device Manager, users are locked out if the wrong password is typed. [#518923] 2. The HTC API shows as false on XenMobile for Android 5.0 devices. [#539463] 3. Users receive the error message "This managed application is no longer registered with Worx Home when starting Worx apps. [#532192] 4. Google Maps is not blocked even when the app is in the blacklist in an App lock policy. [#542958] 5. When installing a Cisco VPN certificate on an Android 5.0 device, Worx Home fails. [#552154] 6. Worx Home app enrollment does not occur if the auto discovery service returns a valid App Controller URL with a dummy Device Manager URL. [#558307] 7. After upgrading to Worx Home 10.0.x, users have the option to reenroll even when the option is blocked from appearing. [#560425] Page 15

16 Worx Home for Android, Version When the Online session required policy for a Worx app is Off, the app does not start if the network or NetScaler Gateway is unavailable. [#515420] Worx Home for Android, Version When users connect over a 3G or low-bandwidth network, CPU usage increases and the battery drains. This fix is available from the Google Play store. [#496112] Worx Home for Android, Version When users switch WiFi connections, they cannot access the Worx Store. [#463261] 2. Intermittently, Worx Home prompts users for their Worx PIN repeatedly. [#486888] 3. On a Samsung Galaxy S5 device, if users open Worx apps and the clipboard is clear, a cut and paste operation fails. [#488046] 4. When users move Worx Home to the background, users are prompted for their Worx PIN before the session time-out expires. [#490046] 5. When users enroll an Android device with an incorrect Worx PIN, the error message does not appear for two minutes. [#490982] 6. If the Worx PIN times out, a black screen appears in the IBM Traveler app. [#492454] 7. When users restart the IBM Traveler app, they may be able to access the app without entering their Worx PIN. [#492463] 8. Users are prompted two or more times to enter their Worx PIN when using the IBM Traveler app. [#492713] Page 16

17 9. In Worx Home, when users enter an Active Directory user name and password to open an attachment in Voltage, the app fails to authenticate users. [#503234] 10. On some Android devices, after Worx Home is upgraded, while users try to authenticate, Worx Home fails intermittently. [#513309] 11. Issues occur on Android devices due to the inactivity timeout policy. [#513437] 12. When you set the block camera policy to ON in App Controller, the Sitrion app fails. [#518615, #518968] Worx Home for ios, Version When upgrading Worx Home in XenMobile, if any Worx apps are open on the user device, sign on fails when users enter their personal identification number (PIN). Users must reenroll the device to be able to sign on. [#549570] 2. If users do not enroll in Worx Home the first time they sign on and then enroll again successfully, if the Worx Home process ends, users receive a prompt to enter the enrollment URL. [#554860] 3. When any Worx app switches to Worx Home, occasionally Worx Home fails. [#555949] 4. Attempts to start published applications from StoreFront on ios devices fail and the error message "App is no longer available for the user" appears. [#560284] 5. After upgrading from Worx Home version to a later version, the option to reenroll the device appears. [#565856] Worx Home for ios, Version On ipads running ios 8, when users run a GoToAssist chat in Worx Home from the Support page, tap the camera icon and then tap Take Photo or Video or Choose Existing, Worx Home fails. On iphone 5, the same steps cause the GoToAssist chat to close. [#497511] [#497511] Page 17

18 2. An upgrade of WorxMail for ios from release 9 to 10 does not complete. After users tap Update now, one of the following actions might occur: The Worx Home screen displays, Worx Home prompts to upgrade again, or the Upgrade in Progress message displays and does not dismiss. [#537338] Worx Home for ios, Version The enrollment invitation URL and Worx PIN do not work. [#468287] 2. When a user deletes an account from Worx Home and signs on with a different account, the data from the first account appears and is synchronized. [#491891] 3. When users are prompted to update a MDX app, the grace period does not appear. [#498812] 4. After users sign on, Worx Home stops responding and does not flip back to WorxMail. [#503857] 5. The wrong message appears when users decline the Terms & Conditions policy. [#506701] WorxMail for Android, Version Users cannot send mail with WorxMail on Android devices when connecting via IBM Notes Traveler IF6 to an IBM Notes environment. The messages remain in the Outbox. [#530668] 2. Notifications for folders other than the inbox are not being shown. This is a change from behavior in previous versions. [#540822] 3. On a tablet running Android 4.1.2, WorxMail for Android does not display the reply and forward options. As a workaround, users can tap Home and restart WorxMail. [#543367] 4. Occasionally, if network issues occur during mail synchronization - either automatic or manual - mails do not synchronize, but the time stamp is updates. [#543436] 5. When users change their mail password through IBM Notes client, when users open WorxMail on an Android device, they are not prompted for the new password and mail sync fails. Page 18

19 [#543877] 6. When users open an attachment in WorxMail on an Android device and tap Always for the app to use for viewing the file format, when users try to open an attachment with a different file format, the same app opens for viewing. Users are not given a choice of apps to use for viewing the subsequent file format. [#551131] WorxMail for Android, Version For users running WorxMail on Android devices who have accounts with a large number of messages (approximately more than 1,000) and who may also receive a large amount of messages at one time, performance issues may occur. [#442861] 2. WorxMail for Android fails after connecting to Exchange Server if the mailbox is large. [#496886] 3. WorxMail for Android might not include the entire thread in forwarded or reply to s. [#511740] 4. When users set a reminder to None for any calendar item, notifications appear. [#519905] 5. WorxMail for Android can take 15 seconds or longer to display results after users start typing in the To field the name of someone who is not in their local contact list. [#527173] 6. WorxMail for Android might fail after users sign on. [#530262] 7. On Samsung devices running Android 4.4.4, WorxNotes for Android does not sync with WorxMail. [#534529] WorxMail for Android, Version Numbers do not appear for sent items, trash, conversation history, and junk . [#370629] 2. WorxMail performance suffers when the Inbox has a large number of messages or many incoming messages. [#442861] Page 19

20 3. WorxMail drains the battery. [#462832] 4. A secondary SMTP alias is populated. [#473142] 5. The first time users authenticate with their Worx PIN, authentication fails. [#480165] 6. In some circumstances, WorxMail incorrectly identifies the first name of the user account in conversation view. [#486343] 7. WorxMail generates network traffic inefficiently when users download attachments. [#486686] 8. Users do not receive an option to upload or download a PDF file to ShareFile if the PDF reader is not installed on their device. [#487259] 9. The calendar lock screen notification does not display character sequences that begin with the percentage sign (%). [#488485] 10. When users try to delete an message in landscape mode, WorxMail fails. [#488912] 11. When users change networks, WorxMail prompts users for their credentials. [#495066] 12. Users are prompted for their Active Directory credentials instead of their Worx PIN. [#498798] 13. WorxMail prompts users for their credentials in an area without a network. [#501714] 14. In WorxMail on a Sony or HTC device, when users tap the forward icon to forward an message with an attachment, WorxMail fails. [#502374] 15. In WorxMail, when users assign a category to a user via Outlook, the group shows up two times. [#502923] Page 20

21 16. Occasionally, after WorxMail fails, WorxMail logs are not generated; only Worx Home failure logs are captured. [#503693] 17. Users cannot play voic messages in WorxMail. [#505038] 18. When users change networks, WorxMail prompts them constantly for their password. [#516571] 19. The inactivity timer does not work with WorxMail. [#521398] WorxMail for ios, Version When users try to open a forwarded mail with an attachment that has the extension of.msg., WorxMail stops responding and then fails, or fails immediately. [#535811] 2. When users move an ios device to a different time zone, the WorxMail calendar does not adjust to new time zone and shows times from the previous time zone in reminders. [#537645] 3. Notifications for folders other than the inbox are not being shown. This is a change from behavior in previous versions. [#540822] 4. When WorxMail for ios has a large number of contacts, users experience delays after clicking the To, CC, or BCC fields. [#542287] 5. When WorxMail for ios is configured with Lotus Notes, WorxMails sends two notifications to the meeting organizer but none to the invitee. [#543432] 6. When users create a meeting using WebEx, GoToMeeting, or other meeting format, WorxMail appends the meeting number to the Dial in number and the call fails. [#546452] 7. When users switch from portrait to landscape mode and then, after using the app for a while, switch modes again, the refresh and gear icons are no longer visible. [#547670] 8. When users adjusts the font size on their ios device, WorxMail may fail. Page 21

22 [#549900] 9. A call using a Dial in number in a WebEx, GoToMeeting, or other format, fails if the location contains a space between the code and a colon (:), such as ; [#558013] WorxMail for ios, Version The message "Access to your company network is unavailable" always appears when ipod Touch users sign on to WorxMail for ios. [#493217] 2. When users search for a contact in WorxMail for ios, the results can take up to several minutes to appear. [#518688] 3. WorxMail for ios does not display Chinese characters properly in.eml attachments. [#525790] 4. WorxMail for ios can fail while synchronizing a large number of s. [#530460] 5. If users have two accounts set up in WorxMail for ios, the From address used when they send s is not used to send calendar invites. [#530506] 6. If the birthdate for a WorxMail for ios contact is not specified, the anniversary date does not sync when the contact is exported to ipad or iphone. [#531458] 7. After an upgrade from WorxMail for ios 9.0 to 10.0, some s cannot be delivered because the recipient addresses are truncated. [#533777] 8. When the App passcode policy and the Worx PIN client property are enabled, WorxMail for ios does not prompt for a Worx PIN after users restart an ios device. [#535386] 9. WorxMail displays the wrong error message for an expired or revoked certificate. [#538395] 10. When in offline mode, WorxMail for ios indicates that no Internet access is available. [#538415] Page 22

23 11. WorxMail for ios does not synchronize s after users switch from Wi-Fi to a cellular network. [#TRK ] WorxMail for ios, Version The left margin in an message may not appear correctly. [#455085] 2. When users create an reply in WorxMail with a numbered list, the numbers disappear and the format is out of order. [#462802] 3. When users synchronize their Contacts, the display order of first name and last name doesn t match the order from the source. [#464961] 4. Repeating appointments that users migrate from Lotus Notes do not appear in the WorxMail Calendar. [#487123] 5. The calendar lock screen notification does not display character sequences that begin with the percentage sign (%). [#488485] 6. Conference dialing in WorxMail does not work properly. [#488677, ] 7. WorxMail does not synchronize automatically. [#489009] 8. In some situations, WorxMail fails when users open an message. [#491103] 9. When users are on a phone call, WorxMail Settings option does not appear on the screen. [#493199] 10. A mailto link from WorxWeb may not be interpreted in WorxMail correctly. [#494607] 11. Contacts of a certain format may not be imported into WorxMail correctly, in which case users cannot view their Contacts. [#497711] 12. messages set to high importance are not flagged. Page 23

24 [#502071] 13. Occasionally, WorxMail fails. [#504986, #505319, #505666]] 14. Custom protocol links do not open the installed app. [#506335] 15. When users dial a Contact's phone number, the wait symbol is ignored. [#507066] 16. When users copy an address and paste the address in to a draft message, WorxMail fails. [#507510] 17. WorxMail fails and the following error appears: Access to your company network not available when CAS IB VIP configured for port 444 in MDX policy. [#507744] 18. When synchronizing local contacts, occasionally, some contacts disappear. [#508099] 19. Worx Home stops responding and users must force quit WorxMail or Worx Home to resolve the issue. [#508597] 20. When users open attachments with spaces in the file name in WorxMail, they cannot download the files. [#509470] 21. When users try to update their , the verification stops responding, but eventually refreshes [#509834] 22. The tap to dial feature does not recognize the number in the location field. [#509943] 23. WorxMail fails and the following error appears: Pushing the same view controller instance more than once is not supported. [#515666] 24. The camera roll and keyboard open in portrait mode, but the image appears in landscape mode. [#516531] Page 24

25 WorxMail for Windows Phone, Version WorxMail configuration fails on some Windows Phone 8.1 devices. [#522589] 2. WorxMail prompts users to sign on to Worx Home every day on Windows Phone 8.1 devices. [#522980] 3. WorxMail for Windows Phone ignores line breaks in a signature. [#537536] WorxWeb for Android, Version When pop-ups are blocked on an Android device, tapping any link opens an empty tab, with no images rendered. [#522063] 2. On Nexus 7 devices runnig Android 5.1, Galaxy S5 devices running Android 5.0, and HTC One devices running 5.0.2, users cannot open external HTTPS pages in WorxWeb. A "Webpage not available..." error appears. [#550838] WorxWeb for Android, Version Users cannot use WorxWeb for Android to open a document downloaded from SharePoint. [#519005] WorxWeb for Android, Version After opening a document in WorxMail with Quick Office that uploads the document to a SharePoint site, users cannot download or open the file. [#484655] 2. Users can open a WorxWeb web page in a new window, but no content appears. [#487044] 3. Users cannot download.pdf,.doc, or.xls files from hyperlinks in WorxWeb. [#498608] 4. Users cannot use the camera for Maxis. [#504909] WorxWeb for ios, Version Page 25

26 1. On ios in secure browse mode, if users enter search terms that include spaces between words, WorxWeb sometimes goes to another URL instead of returning search results. [#540582] WorxWeb for ios, Version When a user sends a link from the ipilot app to WorxWeb for ios, WorxWeb opens the link in multiple tabs. [#526172] 2. After an upgrade to WorxWeb for ios , some web sites do not render correctly. [#531428] 3. When users open a Twitter link from WorxWeb for ios, a new tab opens in the browser. [#534702] WorxWeb for ios, Version WorxWeb caches logon credentials which gives users access to other users' accounts. [#479288] 2. An HTML5 rendering issue occurs. [#495882] 3. On an iphone, when users open files in WorxWeb from WorxMail, the pages do not render properly. [#497499] 4. WorxWeb blocks pop-ups, even when you disable the setting to block pop-ups. [#493762] 5. The URL HTML anchro does not appear in the address bar. [#499718] 6. WorxWeb is not honoring the META tab that turns off user scaling. [#509340] 7. If a page takes longer than 60 seconds to load, WorxWeb times out. [#510937] 8. WorxWeb pages do not appear correctly in landscape mode. [#515579] Page 26

27 WorxWeb for Windows Phone, Version When users click a mailto link in WorxWeb for Windows Phone, the Windows Phone mail client opens instead of WorxMail. [#544440] WorxNotes for Android, Version On an Android 5.0 device with WorxNotes installed, if users exceed the allowed number of Worx PIN tries, after they follow the steps to reset their PIN, a confirmation message appears stating that the WorxNotes app data is wiped. However, users can access WorxNotes when instead they should be required to reconfigure WorxNotes. [#521298] WorxNotes for Android, Version After users install WorxNotes, before opening the app,users may see a message indicating that the app has stopped unexpectedly. [#489864] WorxNotes for ios, Version When users try to open ShareFile through WorxNotes, single sign-on (SSO) fails. [#543562] WorxDesktop for ipad, Version Users who connect to their Windows host computer can now see the list of default/selected apps on their ipad rather than an empty list on some ipads. 2. Users who uninstall WorxDesktop no longer see the icon or other WorxDesktop entries on their host computer. 3. ipad users no longer see a delay in populating the Recent Files column from their host computer. Previously, the host computer took about 20 to 25 seconds to send the recent files data to the ipad app. 4. Users no longer see an empty black space on their host computer when app sharing is initiated by the user from the WorxDesktop app for ipad. Previously, on moving the Viewer task bar to right, users saw an empty black space every time the user began app sharing. 5. Users will not see the correct error message when WorxDesktop is removed from the account and user tries to access it on the computer. Page 27

28 WorxEdit for Android, Version WorxEdit for Android opens documents accessed from a web-based app. [#534641] 2. If the Block Gallery policy is On and users try to add a picture, WorxEdit for Android stops. [#564678] WorxEdit for Android, Version WorxEdit fails when users open a.doc attachment in WorxMail. [#502289] WorxEdit for ios, Version If WorxMail for ios is not running, the app fails to start when you use the Open In command in WorxEdit to open WorxMail. [#535027] WorxTasks for Android, Version When users upgrade to Worx Home , tasks and flagged s that users set in WorxTasks from an earlier version do not sync. 2. If the Encrypt secrets using Passcode property is On, reminders for a new task created in WorxTasks for Android do not appear after a device restarts. As a workaround, users can sign on to WorxMail and then restart WorxTasks. [#542217] 3. On Android, WorxTasks requires a fresh install of WorxMail. WorxTasks will not sync if WorxMail is upgraded from a previous release to [#552915] Page 28